Sloan Seminar
                               Harnessing Volunteer Technology Communities to Build
                               Capacity in Crisis Response and Global Development

                                                 September 8, 2010

                                                   Presented by
                                                 Heather Blanchard
                                                  Noel Dickover
                                                  Andrew Turner



Wednesday, September 8, 2010
Video




Wednesday, September 8, 2010
CrisisCommons
    •      Convener of communities across
           competition and organizational
           challenges

    •      Leverages collaborative systems, open
           environments

    •      Translates needs from CROs to the
           VTCs and the public

    •      Provides technical assistance and
           opportunity for creative problem solving   Diversified Global Network




    •      Catalyst for a new knowledge base
           based on captured lessons learned

    •      Leverages partnerships and networks
Wednesday, September 8, 2010
From Idea to Community

           Evolution of an Idea                       Catalyst for Partnerships
   •      January 2009 - Transparency Camp        •   June - First Ignite Session at the World
                                                      Bank; Interest in Building Capacity
   •      March 2009 - Gov 2.0 Camp
                                                  •   August - USAID Afghanistan Election
   •      June 2009 - CrisisCamp DC                   Monitoring

   •      Participants: MIT Media Labs, GWU,      •   September - Google,Yahoo and
          Google,Yahoo, Microsoft, UN                 Microsoft form informal partnership
          Foundation, Sunlight Foundation, Apps       called Random Hacks of Kindness
          for Democracy, Homeland Security,
          DoD, World Bank, Development Seed,      •   October - CrisisCamp Philadelphia
          GeoCommons, Open Street Map,
          Sahana, Ushahidi, CrisisMappers         •   November - Random Hacks of Kindness
                                                      hosts first Hackathon


Wednesday, September 8, 2010
2000                             2005                                    2009
              Rise of Mobile                      109.5M                           207.9M                                  285.M
                      (US Figures, CTIA)           38%                               69%                                    91%
                                            (SMS Not Recorded)                 (81 Billion SMS)                      (1.56 Trillion SMS)




                     Tools
                Communities


                                                                                                               Hurricane Ike         Haiti Earthquake
                                                                                                              Cyclone Nargis         Chile Earthquake
                                                                                                              Mumbai Attacks
                               Events                     9/11            FL Hurricanes
                                                                      Indian OceanTsunami
                                                                                                                                          Oil Spill
                                                                                                                                     Pakistan Floods
                                                                                                  Kenyan Elections
                                                                                       Katrina
                                                                                                  VA Tech Shooting
                                                                                                                     Iranian Election Protests




                  Volunteer
                 Technology
                Communities
                                           98 99 00      01      02   03     04       05         06      07          08        09          10
Wednesday, September 8, 2010
CrisisCamp Haiti                            Columbia




    •       Call to action;
            global footprint

    •       Low barrier to entry; replicable
                                               United Kingdom


    •       Recognized by CROs and VTCs

    •       50 events, 10 countries

    •       1,500+ highly skilled volunteers          Canada




    •       Focus on mapping, missing
            persons, language and search

                                                       France
Wednesday, September 8, 2010
Highlights
                               Innovation - Problem Solving - Mapping



     • Tradui Mobile
            Translation App
     • Long Distance Wi-Fi
     • Open Street Map


Wednesday, September 8, 2010
Sloan
         Investment
     •      Convening of the First
            International CrisisCongress

     •      Convening of Stakeholder
            Roundtables

     •      Expert Engagement

     •      Development and Validation
            of the Problem Definition



Wednesday, September 8, 2010
CrisisCamp Feedback




Wednesday, September 8, 2010
What We Learned
   •      Pervasive competition within all
          stakeholder groups

   •      Vendor based technology
          relationships

   •      Inadequate technology infrastructure
          and digital literacy

   •      Lack of formal coordination role

   •      Need for long term relationships,
          and project management

   •      Little understanding of technology
          ecosystem; tools
Wednesday, September 8, 2010
What is Needed?
 •       Objective technical assistance,
         support for creative problem solving

 •       Long term support for CrisisCamp and
         VTCs, including project management

 •       Amplification of grassroots innovation,
         collaborative systems

 •       Translation of needs; development of
         lessons learned and research-based
         approaches

 •       Stewardship of the new knowledge base,
         translate into research opportunities

 •       Formal partnerships and resources

 •       Legal protection; Security and Privacy
Wednesday, September 8, 2010
Potential Competition



                               Key Competition Capability: One to Many




                                    Requirement      CrisisCrowd


Wednesday, September 8, 2010
Our Role
               We Leverage Expertise, Communities and Resources

                                                                                    VTCs
              CROs                        CrisisCommons                           The Public
              Affiliated                        Affiliated Responder                Un-Affiliated Response
              Response                      Connectivity to Resources              Spontaneous Effort
                                         Source of Affiliated Requirements             New Efforts
                                   Leverage Under Utilized; Unknown Resources      Unknown Resources
                               Research Based Approach; Recognized Knowledge Base

                                                                                  Academia
                                                                               Private Sector
                                                                               Under-Leveraged Resources



Wednesday, September 8, 2010
What We Propose

                         Community   Projects   Lab   Council   Fellows




               Connecting and Leveraging the Ecosystem to Build Capacity
                         Through a Commons-Based Approach




Wednesday, September 8, 2010
Research Based
                                 Approach
        •      Multi-disciplinary research agenda         Behavior

        •      Research gaps, real time crisis analysis   Mapping
                                                            Data
        •      International technical standards, best    Language
               practices, standards of care

        •      Open tools and data sets                   Incubator


        •      New knowledge base; unique insights
                                                             Lab




Wednesday, September 8, 2010
Timing is Right

     •      CROs have asked for our help

     •      New acceptance of collaborative tools

     •      Growing VTC communities, predictable
            Crisis Crowd

     •      Public has capability, desire to assist

     •      Capability to matrix private sector,
            academia resources


Wednesday, September 8, 2010
Path Ahead for 2011
       •      Transform goodwill to formal
              relationships

       •      Facilitate needs from
              stakeholders to inform
              development of CrisisCommons

       •      Facilitate research agenda

       •      Continued support of
              CrisisCamp

       •      Evaluate and report on the
              continuing evolution of the
              ecosystem
Wednesday, September 8, 2010

Final Sloan Presentation

  • 1.
    Sloan Seminar Harnessing Volunteer Technology Communities to Build Capacity in Crisis Response and Global Development September 8, 2010 Presented by Heather Blanchard Noel Dickover Andrew Turner Wednesday, September 8, 2010
  • 2.
  • 3.
    CrisisCommons • Convener of communities across competition and organizational challenges • Leverages collaborative systems, open environments • Translates needs from CROs to the VTCs and the public • Provides technical assistance and opportunity for creative problem solving Diversified Global Network • Catalyst for a new knowledge base based on captured lessons learned • Leverages partnerships and networks Wednesday, September 8, 2010
  • 4.
    From Idea toCommunity Evolution of an Idea Catalyst for Partnerships • January 2009 - Transparency Camp • June - First Ignite Session at the World Bank; Interest in Building Capacity • March 2009 - Gov 2.0 Camp • August - USAID Afghanistan Election • June 2009 - CrisisCamp DC Monitoring • Participants: MIT Media Labs, GWU, • September - Google,Yahoo and Google,Yahoo, Microsoft, UN Microsoft form informal partnership Foundation, Sunlight Foundation, Apps called Random Hacks of Kindness for Democracy, Homeland Security, DoD, World Bank, Development Seed, • October - CrisisCamp Philadelphia GeoCommons, Open Street Map, Sahana, Ushahidi, CrisisMappers • November - Random Hacks of Kindness hosts first Hackathon Wednesday, September 8, 2010
  • 5.
    2000 2005 2009 Rise of Mobile 109.5M 207.9M 285.M (US Figures, CTIA) 38% 69% 91% (SMS Not Recorded) (81 Billion SMS) (1.56 Trillion SMS) Tools Communities Hurricane Ike Haiti Earthquake Cyclone Nargis Chile Earthquake Mumbai Attacks Events 9/11 FL Hurricanes Indian OceanTsunami Oil Spill Pakistan Floods Kenyan Elections Katrina VA Tech Shooting Iranian Election Protests Volunteer Technology Communities 98 99 00 01 02 03 04 05 06 07 08 09 10 Wednesday, September 8, 2010
  • 6.
    CrisisCamp Haiti Columbia • Call to action; global footprint • Low barrier to entry; replicable United Kingdom • Recognized by CROs and VTCs • 50 events, 10 countries • 1,500+ highly skilled volunteers Canada • Focus on mapping, missing persons, language and search France Wednesday, September 8, 2010
  • 7.
    Highlights Innovation - Problem Solving - Mapping • Tradui Mobile Translation App • Long Distance Wi-Fi • Open Street Map Wednesday, September 8, 2010
  • 8.
    Sloan Investment • Convening of the First International CrisisCongress • Convening of Stakeholder Roundtables • Expert Engagement • Development and Validation of the Problem Definition Wednesday, September 8, 2010
  • 9.
  • 10.
    What We Learned • Pervasive competition within all stakeholder groups • Vendor based technology relationships • Inadequate technology infrastructure and digital literacy • Lack of formal coordination role • Need for long term relationships, and project management • Little understanding of technology ecosystem; tools Wednesday, September 8, 2010
  • 11.
    What is Needed? • Objective technical assistance, support for creative problem solving • Long term support for CrisisCamp and VTCs, including project management • Amplification of grassroots innovation, collaborative systems • Translation of needs; development of lessons learned and research-based approaches • Stewardship of the new knowledge base, translate into research opportunities • Formal partnerships and resources • Legal protection; Security and Privacy Wednesday, September 8, 2010
  • 12.
    Potential Competition Key Competition Capability: One to Many Requirement CrisisCrowd Wednesday, September 8, 2010
  • 13.
    Our Role We Leverage Expertise, Communities and Resources VTCs CROs CrisisCommons The Public Affiliated Affiliated Responder Un-Affiliated Response Response Connectivity to Resources Spontaneous Effort Source of Affiliated Requirements New Efforts Leverage Under Utilized; Unknown Resources Unknown Resources Research Based Approach; Recognized Knowledge Base Academia Private Sector Under-Leveraged Resources Wednesday, September 8, 2010
  • 14.
    What We Propose Community Projects Lab Council Fellows Connecting and Leveraging the Ecosystem to Build Capacity Through a Commons-Based Approach Wednesday, September 8, 2010
  • 15.
    Research Based Approach • Multi-disciplinary research agenda Behavior • Research gaps, real time crisis analysis Mapping Data • International technical standards, best Language practices, standards of care • Open tools and data sets Incubator • New knowledge base; unique insights Lab Wednesday, September 8, 2010
  • 16.
    Timing is Right • CROs have asked for our help • New acceptance of collaborative tools • Growing VTC communities, predictable Crisis Crowd • Public has capability, desire to assist • Capability to matrix private sector, academia resources Wednesday, September 8, 2010
  • 17.
    Path Ahead for2011 • Transform goodwill to formal relationships • Facilitate needs from stakeholders to inform development of CrisisCommons • Facilitate research agenda • Continued support of CrisisCamp • Evaluate and report on the continuing evolution of the ecosystem Wednesday, September 8, 2010