The document discusses cloud services and how they represent a paradigm shift for delivering IT capabilities. Cloud services provide software, platforms, and infrastructure on demand through scalable, elastic cloud-based systems. This allows users to access services through the internet rather than maintaining their own IT systems. For universities, cloud services may be more cost effective and better meet user needs and expectations than traditional internal IT systems. However, some IT administrators view cloud services as risky since they give up control over servers, data storage, security, and service levels. Overall, the document argues that cloud services will disrupt traditional IT models and that universities should rethink what services they need to provide internally versus utilizing public cloud options.

1. Cloud services:The democratization of IT Dr. L.A. Plugge, WTR January 26, 2010 - COMIT, Arnhem

2. The Cloud is a representation of the Internet… SURF – ICT innovation by and for higher education and research The Opte Project Mapping the internet in a single day Januari 26, 2010 2

3. …that we are all connected to… SURF – ICT innovation by and for higher education and research Januari 26, 2010 3

4. …to enjoy an increasing number of Services… SURF – ICT innovation by and for higher education and research Januari 26, 2010 4

5. … provided by suppliers in the cloud. SURF – ICT innovation by and for higher education and research Januari 26, 2010 5

7. Platform (PaaS)

9. Scalable

10. ElasticJanuari 26, 2010 6

11. Levels of IT Capability – simple to demand… SURF – ICT innovation by and for higher education and research Januari 26, 2010 7

12. …not so simple to deliver… SURF – ICT innovation by and for higher education and research Cisco Unified Service Delivery for IaaS Januari 26, 2010 8

13. Cloud services are interesting, because your own IT is: not really 24x7 expensive time consuming rigid increasingly complex and brittle doesn’t meet increasing performance demands lacking sufficient expertise has difficulty keeping up with IT innovation not what the users expect SURF – ICT innovation by and for higher education and research Januari 26, 2010 9

14. Cloud Servicesis aParadigm ShiftCf. Production,Distribution,Provisioning of Electricity SURF – ICT innovation by and for higher education and research Januari 26, 2010 10

15. Towards market forces SURF – ICT innovation by and for higher education and research Production Distribution Provisioning Client Regional Monopoly (PZEM, PLEM, PEM, etc) Oxxio Electrabel Greenchoice Ned. EnergieMij. E-ON Dong Energy … Tennet & Local ? Januari 26, 2010 11

16. Towards market forces SURF – ICT innovation by and for higher education and research Production Distribution Provisioning Client University IT centers Google Microsoft Yahoo Amazon Force.com Sun … Internet SURFnet Local Private ? Januari 26, 2010 12

17. Cloud ServicesareDisruptive It’s easy to miss the boat Cf. Digital Equipment Corp SURF – ICT innovation by and for higher education and research Januari 26, 2010 13

18. SURF – ICT innovation by and for higher education and research 14 Digital Equipment CorpSuccessful in mini computers DEC PDP-12, 1969. Prijs $27,900. Applications: Psychology (o.a. Statistical analysis) Chemistry Patient monitoring Industrial tests En last but not least Zork. Januari 26, 2010

19. SURF – ICT innovation by and for higher education and research 15 DEC’s PC effort didn’t catch on.It was based on mini users’ demands Januari 26, 2010

20. Apple had a clean slatefrom Apple I to Apple II, etc. Januari 26, 2010 16 SURF – ICT innovation by and for higher education and research Apple I 1976 $666.66

21. DEC fell apart and was eaten Januari 26, 2010 17 SURF – ICT innovation by and for higher education and research Hewlett-Packard Compaq

22. What is the CIO’s reaction to cloud services? Who is in control? Where are the servers doing the computing? Where are my data stored? How are my data managed? How is security organized? What happens when a service fails? What service levels can I choose from? What are the service limitations? How is continuity guaranteed? Januari 26, 2010 18 SURF – ICT innovation by and for higher education and research Cloud services are a big RISK!

23. Cf. Drue Reeves response(Burton Group Data Center Strategies) Januari 26, 2010 19 SURF – ICT innovation by and for higher education and research

24. My reponse Januari 26, 2010 20 SURF – ICT innovation by and for higher education and research ≠

26. What hardware is used

27. How things are organized

29. It is time to rethinkwhich services an educational institution should provide Januari 26, 2010 23 SURF – ICT innovation by and for higher education and research A postal office? An internet access provider? A computer dealer? A software dealer? In the 90’s many of these services were scarce. But not anymore!

30. Sure, we can think of many other cloudsto keep the IT-department in control Januari 26, 2010 24 SURF – ICT innovation by and for higher education and research Public Cloud Internal Cloud Hybrid Cloud External Cloud Private Cloud Some X-cloud I didn’t think of

31. But Cloud Services is mainlyabout letting some services and customers go! Januari 26, 2010 25 SURF – ICT innovation by and for higher education and research Cloud Services mission critical Outsource Make context core Partner Contract I will Help myself! supporting

32. Prepare your IT organization: for a shift in focus Service production decreases; Service coordination increases; Information infrastructure importance increases; more flexible / agile IT. shift in expertise less development and production; more expertise on core business needs; more architectural (information integration) expertise; more market expertise. shift toward cooperation with peer institutions demand aggregation; IT (energy) cost reduction. Januari 26, 2010 26 SURF – ICT innovation by and for higher education and research

33. Don’t underestimate these mammals Januari 26, 2010 27 SURF – ICT innovation by and for higher education and research Or you become obsolete

34. Remember, they can choose with their feet! Januari 26, 2010 28 SURF – ICT innovation by and for higher education and research

35. SURF – ICT innovation by and for higher education and research Leo Plugge plugge@surf.nl www.surf.nl/wtr Shoot! Januari 26, 2010 29