With SMBs moving their data to the cloud in droves, understanding the retention policies of leading cloud services is more important than ever. In this eFolder Expert Series webinar, join Ted Hulsy, Vice President of Marketing at eFolder, as he discusses the lax retention policies of Office 365, Google Apps, Salesforce, and Box and why these policies matter.

1. Office 365 (Exchange Online)
1 © 2015 eFolder, Inc. All Rights Reserved.
Business Essentials Business Premium E1 E3
Deleted Items
Retention
Unlimited Unlimited Unlimited Unlimited
Recoverable
ItemsDeletions
Retention
30 days 30 days 30 days 30 days
Retention Add-On
Available?
Yes Yes Yes Yes
Retention Add-On
Cost
$3/user/month $3/user/month $3/user/month Included
Retention after
User Profile
Deletion
30 days 30 days 30 days 30 days
http://blogs.office.com/2015/02/20/extended-email-retention-deleted-items-office-365/
https://technet.microsoft.com/en-us/library/dn163584%28v=exchg.150%29.aspx
https://technet.microsoft.com/en-us/library/dn186233%28v=exchg.150%29.aspx

2. eFolder Webinar:
Cloud Retention Policies: What You and
Your Clients Need to Know
Ted Hulsy
Vice President of Marketing, eFolder
ehulsy@efolder.net

3. Agenda
• Market Forces
• Overview of Cloud Retention Policies of
LeadingCloud Services
• Introducing Cloudfinder
• Questions and Discussion
3 © 2015 eFolder, Inc. All Rights Reserved.

4. 4
End-user spending on cloud services by 2018
$13B United States business spending on cloud
computing and managed hosting services in 2014
2014
$180B
First year the majority of workloads will be in the
cloud (51%) versus traditional IT space (49%)
People are moving to the cloud
Market Forces
Source: Silicon Angle, Jack Woods, January 27, 2013 “20 cloud computing statistics every CIO should know”
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5. Market Forces
5
44%
8.90%
PUBLIC CLOUD ON-PREMISES
PUBLIC CLOUD VS.
ON-PREMISES
GROWTH
80%Businesses that have reported using
some form of SaaS application in their
organization
© 2015 eFolder, Inc. All Rights Reserved.

6. Market Forces
6
- Silicon Angle, Jack Woods, January 27, 2013
“20 cloud computing statistics every CIO should know”
40%
Companies that have lost data in the
cloud
Symantec. “Avoiding the Hidden Costs of the Cloud.” Mountain View,
2013
“More than half of survey respondents say their organization currently transfers
sensitive or confidential data to the cloud.”
© 2015 eFolder, Inc. All Rights Reserved.

7. Cloud Retention Policies of Leading
Cloud Services
Office 365

8. Office 365 (SharePoint Online)
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Business
Essentials
Business
Premium
E1 E3
User Recycle Bin
Retention
30 days 30 days 30 days 30 days
Site Recycle Bin
Retention
93 days 93 days 93 days 93 days
Second-Stage
Recycle Bin
Retention
93 days 93 days 93 days 93 days
Retention Add-
On Available?
- - - -
https://support.office.com/en-us/article/Manage-the-Recycle-Bin-of-a-SharePoint-Online-site-collection-5fa924ee-16d7-487b-9a0a-021b9062d14b
https://support.office.com/en-sg/article/View-restore-or-delete-items-in-the-Recycle-Bin-of-a-SharePoint-site-6df466b6-55f2-4898-8d6e-c0dff851a0be

9. Office 365 (Exchange Online)
9 © 2015 eFolder, Inc. All Rights Reserved.
Business
Essentials
Business
Premium
E1 E3
Deleted Items
Retention
Unlimited Unlimited Unlimited Unlimited
Recoverable
ItemsDeletions
Retention
30 days 30 days 30 days 30 days
Retention Add-
On Available?
Yes Yes Yes Yes
Retention Add-
On Cost
$3/user/month $3/user/month $3/user/month Included
Retention after
User Profile
Deletion
30 days 30 days 30 days 30 days
http://blogs.office.com/2015/02/20/extended-email-retention-deleted-items-office-365/
https://technet.microsoft.com/en-us/library/dn163584%28v=exchg.150%29.aspx
https://technet.microsoft.com/en-us/library/dn186233%28v=exchg.150%29.aspx

10. Office 365 (OneDrive for Business)
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Business
Essentials
Business
Premium
E1 E3
Recycle Bin
Retention
93 days 93 days 93 days 93 days
Site Collection
Recycle Bin
Retention
93 days 93 days 93 days 93 days
Retention Add-
On Available?
- - - -
Retention after
User Profile
Deletion
14 days 14 days 14 days 14 days
http://community.office365.com/en-us/f/154/t/232512.aspx
http://community.office365.com/en-us/f/148/t/228362.aspx

11. Office 365 Retention Summary
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• SharePoint Online:
• Deleted data in sites is recoverable for 216 days
• Exchange Online:
• Deleted items are only recoverable for 30 days
without Archiving add-on
• OneDrive for Business:
• No retention add-on available
• After user profile is deleted, data is only recoverable
for 14 days

12. Cloud Retention Policies of Leading
Cloud Services
Google Apps

13. Google Apps (Gmail)
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Google Apps (personal) Google Apps for Work
Default Retention in Trash 30 days, then purged 30 days, then purged
Retention Add-On
Available?
- Yes (Vault)
Retention Add-On Cost - $5/user/month
https://support.google.com/vault/answer/2990828

14. Google Apps (Google Drive)
14 © 2015 eFolder, Inc. All Rights Reserved.
Google Apps (personal) Google Apps for Work
Default Retention in Trash Indefinite Indefinite
Retention Add-On
Available?
- -
Retention after User Profile
Deletion
None None
https://support.google.com/drive/answer/2405957
https://support.google.com/drive/answer/2375102

15. Google Apps Retention Summary
15 © 2015 eFolder, Inc. All Rights Reserved.
• Gmail:
• Retention beyond 30 days requiresVault add-on
• Google Drive:
• Google AppsVault does not retain items in Google
Drive
• Data recovery is possible only for 25 days in Google
Apps forWork
• Data not retained after deletion of user profiles

16. Cloud Retention Policies of Leading
Cloud Services
Salesforce

17. Salesforce
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Salesforce
Default Retention in Recycle Bin 15 days
Retention Add-On Available? -
https://help.salesforce.com/apex/HTViewHelpDoc?id=home_delete.htm
https://help.salesforce.com/apex/HTViewHelpDoc?id=deactivating_users.htm

18. Salesforce Retention Summary
18 © 2015 eFolder, Inc. All Rights Reserved.
• Data stored in Recycle Bin is purged after 15 days
• Salesforce Data Recovery: limited, expensive, slow
• Data is only recoverable if deleted within previous 90
days
• Cost of Data Recovery: $10,000
• Data Recovery takes at least 20 business days
https://help.salesforce.com/apex/HTViewSolution?id=000003594

19. Cloud Retention Policies of Leading
Cloud Services
Box

20. Box
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Box Starter Box Business Box Enterprise
Default Retention in
Trash
30 days 30 days 30 days
Configurable
Retention?
- Yes Yes
Retention after User
Profile Deletion
None; data transfer
possible
None; data transfer
possible
None; data transfer
possible
https://support.box.com/hc/en-us/articles/200519768-Using-the-Trash-to-Restore-Files-and-Folders
https://support.box.com/hc/en-us/articles/200520788-Can-I-prevent-content-from-being-permanently-deleted-
https://support.box.com/hc/en-us/articles/200520668-How-do-I-delete-a-user-and-transfer-their-folders-

21. Box Retention Summary
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• Configurable retention available on Business and
Enterprise plans
• Data permanently purged upon user deletion if not
transferred immediately to another user
https://www.box.com/blog/the-products-that-power-box-for-financial-services/

22. Introducing eFolder Cloudfinder
22 © 2015 eFolder, Inc. All Rights Reserved.
A better way to back up the cloud
Cloudfinder
Backup
Search
Restore
Reporting
Second-site
backup
Tamper-proof
SafeHaven
Search across
cloud services
Point-in-time
restores
Corporate data
governance
Cloudfinder

23. Multi-Service Support
Back up Office 365 emails, files, folders, attachments,
and metadata
Back up GoogleApps emails, files, folders,
attachments, and metadata (Gmail, Drive, Calendar,
Contacts, Sites, etc.)
Back up Salesforce records, standard objects, custom
objects, emails, and files
Back up Box files, folders, and metadata
23 © 2015 eFolder, Inc. All Rights Reserved.

24. SafeHaven Backup
Automated backup of data with
SafeHaven storage
• SafeHaven Vault with zero
possibility of accidental deletion
• Multiple redundant Amazon S3
storage architecture with server-
side encryption
• 99.999999999% durability and
99.99% availability
24 © 2015 eFolder, Inc. All Rights Reserved.

25. Instant Full-text Search
25
Instant full-text search and rich
search filtering
– Instant full-text search of all data
– Search across historical snapshots
and version history
– Rich search filtering, including
title, owner, and modified date
– Cross-service search, including
Office 365, Google Apps,
Salesforce, and Box
© 2015 eFolder, Inc. All Rights Reserved.

26. Granular and Flexible Restores
In-app restores, point-in-time
restores, and user level flexibility
• Specific date, time and version
restores
• Restore to native SaaS app
• Cross-user restore, user account
migration, and export
26 © 2015 eFolder, Inc. All Rights Reserved.

27. Rich Reporting and Monitoring
27
Detailed overview of backup and
admin user activities
• Comprehensive backup and user
activity log
• Active response and detailed
audit capabilities
• License management,
configuration monitoring, and
export monitoring
© 2015 eFolder, Inc. All Rights Reserved.

28. Military-Grade Encryption
28
Military-grade encryption
• Data transferred over SSL
• HTTPS stand-alone processes
running behind a firewall
• Server Side Encryption (SSE), using
128-bit Secure Sockets Layer
(128-bit SSL) in transit and 256-bit
Advanced Encryption Standard
(256-bit AES) at rest
• TRUSTe privacy and security seals
• Compliance with EU Privacy
Directive
© 2015 eFolder, Inc. All Rights Reserved.

29. Cloudfinder Retention
• Cloudfinder offers unlimited retention for Office 365,
Google Apps, Salesforce, and Box data
• Important for retaining documents in case of:
– Accidental data loss or malicious deletion
– Business continuity and employee turnover
– Regulatory requirements
– Legal inquiries and e-discovery
© 2015 eFolder, Inc. All Rights Reserved.29

30. Thank you!
Ted Hulsy
Vice President of Marketing, eFolder
ehulsy@efolder.net