The document discusses the role of clinical librarians in informing clinical practice guidelines, governance standards, and research. It describes a pilot clinical query service collaboration between an HSE hospital and RCSI that collected queries from medical teams. Positives included capturing queries that may not have reached the library, but negatives included difficulties recording complex queries and cancelled forums. A survey found clinical librarians promote services independently of traditional libraries and focus on corporate policy development. The service aims to embed relationships within strategic groups, train staff, highlight professional services, and champion technologies. It has seen 88% satisfaction rates and significant clinical programme engagement. Future plans include more partnership work and integration with clinical research.

1. CLIKS

2. What Shelli Said
Clinical Librarian role in UK/US has made a
difference by:
• Informing development of safe national
practice guidelines
• Development of Corporate Governance
Standards
• Informing Clinical Research

3. Our Knowledge Base
• UK Clinical Library Group
• Clinical Library Study Day
• Hill Report
• Evidence Based Day Waterford
• Existing Irish initiatives

4. Internal Change Drivers
• Need to get a higher percentage of
Clinicians using some form of library
services (17% Athens Survey 2010)
• Organisational focus on centralisation of
services
• Users looking to use library services in
different ways (Web 2.0)

5. Pilot Mode
• HSE/RCSI collaboration at Connolly
Hospital.
• Clinical Query Service directed at
Cardiology, COPD & Rheumatology teams.
• Clinical Queries collected at Ward Rounds,
Journal Clubs, Team Meetings.

6. Pilot Positives
• Picked up a large number of clinical queries
that probably wouldn’t have filtered
through to the library.
• Created a more embedded relationship
between library & hospital staff
• Library being proactive rather than reactive

7. Pilot Negatives

8. Pilot Negatives
• Cold Storage Factor- Some obscure queries that
had floated around departments with little chance
of being answered
• Short Hand Factor- Difficulties manually
recording complex Clinical Queries
• Structural Factors- Forums at which Clinical
Queries were captured often cancelled. Staff
difficult to contact for query follow-up.

9. A period of reflection…
• Talked to pilot project team to try work out
more effective method for delivering
clinical query services
• Interviewed 16 Clinical Librarians to
inform this process

10. Survey Findings
• Most Clinical Librarians questioned were free to
promote and develop their role – independently of
the traditional library service
• Ward rounds were problematic – A number of the
Clinical Librarians used them as a chance to
market their services
• Many of the CLS concentrated on corporate policy
development in association with Clinical Library
Work

11. Implications for our CL Service
• Our Clinical Library Service – had to take
over from our Library Service. Clinical
Library Service couldn’t be a stand alone
project. It had to be integral to the work that
we were doing. Resources, Strategic work
plans targeted toward this end.
• LENUS work would also complement this
work.

12. Our Friends in the North……

13. CLIKS – Value Set
• Relationship building- embedding
relationships within strategic groups
• Skills & Training for CLIKS group
• Emphasis on highlighting professional
services for library users
• Championing new technologies

14. Have we been successful?
• KPIs – Clinical Query Service delivering
88% satisfaction rate
• Our tailored Current Awareness Bulletins
generated nearly 600 requested articles
from Clinical Programmes last year.
• Significant engagement within our target
strategic groups

15. Future Plans
• More partnership work – bring in specialists
to contribute to projects
• Integration with LENUS – Making the
strategic link with researchers
• Work with more strategic groups in the
organisation- whilst watching the workflow
and avoiding overheating

16. Now prepare to be struck by…