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Objective: Annual reports are a required element for most Library Services yet these documents are
frequently uninspiring and largely unread. Why not maximise them as an opportunity for engagement?
Methods / Description: This presentation will discuss how we drew on the model of departmental action
plans used by some academic libraries to create a more engaging annual report for our work with
We will consider the core elements that have proved useful along with some of the difficulties
encountered in pulling it together.
We will explore how the selection of content is underpinned by the principles for good metrics
developed for the NHS in England.
Results: Drawing on three years of experience we will consider the difference that the use of this format
has made locally. The more engaging style has prompted interest from other libraries and we will look at
how it has been received elsewhere.