CKS
•
0 likes•400 views
Consumers now spend most of their furniture shopping journey researching online rather than visiting stores, narrowing down options based on needs and budget. When they do visit stores, they arrive more informed about brands and products, looking to verify their online research through physically interacting with items and confirming value with a knowledgeable sales associate who can discuss the brand's online presence. The new shopping journey has led to decreased retail traffic but increased conversion rates and average sales.
Report
Share
Report
Share
Recommended
A Customer-First Turnaround
The creator of Miles Kimball and Walter Drake personalized product catalogs was doing one-to-one, people-based marketing before it was cool…or even had a name. But turning a legendary 70-year-old print mail order firm into a digital data-driven new machine takes some work. As VP of Marketing Kathy Hecht explains, true customer-centric marketing is easier said than done, even for one of the world’s oldest personalization companies. She recounts the challenges of digital transition for her company as well as how execution does not always match intent. How did the company find discrepancies and discover that the reality of being “customer-centric” runs much deeper than the label?
Managing Returns and Keeping Customers
Did you know return volumes can amount to 10% to 30% of your season’s sales? It's true! Fortunately, you can minimize the impact to your bottom line by learning how to properly manage your returns process.
Keep your customers coming back— despite returns—using the tips we'll share in our upcoming webinar.
Learn how to:
Turn returns into sales
Write a clear return policy that doesn't hurt your sales
Decide if free shipping is right for you
Prevent returns during the sales and shipping processes
Cash in on outstanding credits and gift certificates
Marketing’s Biggest Challenge Yet: The Entitled Consumer
Consumer expectations are rising. The drumbeat for convenience, relevance and value grows louder month on month. How do you build lasting relationships with fickle customers who believe they are deserving of special treatment and privileges and whose expectations tax the limits of the organizational structures, data and technology available to serve them? Selligent’s Dave Frankland explores this new reality and how to embrace consumer entitlement as an opportunity and not an inconvenience.
Opportunity execution project
This is the final opportunity execution report for the online grocery store start up idea from team pune. link for high fidelity is also in the report.
Pricing and Channel Management 2
This document provides an overview of strategies for pricing and promoting products across multiple sales channels. It discusses the importance of price parity, using promotions like discounts and free shipping, selling on marketplaces, and promotional value cards. It also emphasizes the need for brand marketing and collaboration between marketing and ecommerce teams. The goal is to drive sales while maintaining a strong brand presence online and across channels.
Reaching your customers with digital communications
Bill Bishop of Brick Meets Click delivers valuable guidance related to 6 key questions important in managing your digital communication strategy.
Technology: How retailers can stay alive and create exceptional customer expe...
Technology: How retailers can stay alive and create exceptional customer expe...National Retail Federation
This document discusses how retailers can stay relevant by focusing on exceptional in-store customer experiences. It notes that while convenience was once key, experiences now matter more as customers want to feel something from visiting a store. The state of the market shows many store closings and less in-store holiday shopping. However, flagship stores that drive experiences are emerging. The document recommends retailers maximize in-store experiences through appointments that enable personalized conversations, as basket sizes increase 3-10x during face-to-face shopping. It also suggests fostering loyal communities through in-store events that offer early access to products. Data shows growth in vendor tastings and success of private appointments. Experiential retail is positioned as the future.Bringing Customers Into Your Business During a Street Festival
If you can't beat em join em! How to embrace your town and gain business during a street festival. Let's discuss curb appeal, sales, orders, and pre-event activities that you can use to increase business. This 2 hours hands-on workshop will enhance your creativity to market your business.
Recommended
A Customer-First Turnaround
The creator of Miles Kimball and Walter Drake personalized product catalogs was doing one-to-one, people-based marketing before it was cool…or even had a name. But turning a legendary 70-year-old print mail order firm into a digital data-driven new machine takes some work. As VP of Marketing Kathy Hecht explains, true customer-centric marketing is easier said than done, even for one of the world’s oldest personalization companies. She recounts the challenges of digital transition for her company as well as how execution does not always match intent. How did the company find discrepancies and discover that the reality of being “customer-centric” runs much deeper than the label?
Managing Returns and Keeping Customers
Did you know return volumes can amount to 10% to 30% of your season’s sales? It's true! Fortunately, you can minimize the impact to your bottom line by learning how to properly manage your returns process.
Keep your customers coming back— despite returns—using the tips we'll share in our upcoming webinar.
Learn how to:
Turn returns into sales
Write a clear return policy that doesn't hurt your sales
Decide if free shipping is right for you
Prevent returns during the sales and shipping processes
Cash in on outstanding credits and gift certificates
Marketing’s Biggest Challenge Yet: The Entitled Consumer
Consumer expectations are rising. The drumbeat for convenience, relevance and value grows louder month on month. How do you build lasting relationships with fickle customers who believe they are deserving of special treatment and privileges and whose expectations tax the limits of the organizational structures, data and technology available to serve them? Selligent’s Dave Frankland explores this new reality and how to embrace consumer entitlement as an opportunity and not an inconvenience.
Opportunity execution project
This is the final opportunity execution report for the online grocery store start up idea from team pune. link for high fidelity is also in the report.
Pricing and Channel Management 2
This document provides an overview of strategies for pricing and promoting products across multiple sales channels. It discusses the importance of price parity, using promotions like discounts and free shipping, selling on marketplaces, and promotional value cards. It also emphasizes the need for brand marketing and collaboration between marketing and ecommerce teams. The goal is to drive sales while maintaining a strong brand presence online and across channels.
Reaching your customers with digital communications
Bill Bishop of Brick Meets Click delivers valuable guidance related to 6 key questions important in managing your digital communication strategy.
Technology: How retailers can stay alive and create exceptional customer expe...
Technology: How retailers can stay alive and create exceptional customer expe...National Retail Federation
This document discusses how retailers can stay relevant by focusing on exceptional in-store customer experiences. It notes that while convenience was once key, experiences now matter more as customers want to feel something from visiting a store. The state of the market shows many store closings and less in-store holiday shopping. However, flagship stores that drive experiences are emerging. The document recommends retailers maximize in-store experiences through appointments that enable personalized conversations, as basket sizes increase 3-10x during face-to-face shopping. It also suggests fostering loyal communities through in-store events that offer early access to products. Data shows growth in vendor tastings and success of private appointments. Experiential retail is positioned as the future.Bringing Customers Into Your Business During a Street Festival
If you can't beat em join em! How to embrace your town and gain business during a street festival. Let's discuss curb appeal, sales, orders, and pre-event activities that you can use to increase business. This 2 hours hands-on workshop will enhance your creativity to market your business.
Customer Values and Relationships
In this presentation, the importance of customer values for a company are discussed. Also an example in the form of "NORDSTROM" is analysed.
Guide to LoyaltyLion share)
LoyaltyLion enables ecommerce stores to quickly create loyalty programs to increase customer engagement, drive repeat purchases, and gain customer insights. It helps merchants save time and money while differentiating their store. For customers, it allows use of their existing store account without needing a separate card. LoyaltyLion programs have generated substantial revenue from referrals and repeat purchases for stores. It is a trusted solution chosen by larger stores and offers personalized monthly advice and customization to help merchants optimize their program.
Leveraging Data to Achieve Greater Sales
The document discusses how leveraging customer data through personalized product recommendations can help online retailers increase sales. It outlines the types of customer data that can be used for recommendations, such as purchase history, product views, and social profiles. Personalized recommendations are suggested to be integrated across various touchpoints like product pages, shopping carts, emails, and social media. Research is cited showing recommendations can boost sales by 25%, average order value by 50%, and conversion by 15%. The document provides guidance on how to design and merchandise recommendation features on websites to maximize their impact on shopping behavior and sales.
Mowingo: Making Beacons For Your Brand
Acquisition
– Encourage membership in loyalty program
Business intelligence
– What displays attract the most traffic?
– How often are customers visiting the fitting rooms?
– Combine with customer profile in CRM – get a more detailed picture of preferences and behavior
Engage in-store
– Welcome customers
– Encourage customer on pathto- purchase
>>>Introduce new collections
>>>Limited-time offers
>>>Invite to visit fitting rooms
>>>Invite to VIP events
Retargeting
– Web è Store
– Store è Web
Selling essentials_Managing Customer Experience
This course will cover the basics of managing customer experience. It will explain why it is important for a seller to ensure good customer experience.
20190703 30-minute Masterclass Customer Experience
How is it possible? A Masterclass Customer Experience in 30 minutes. I did it during the Insurtech Amsterdam Meetup. Do you want to have the same masterclass or a 2- or 3 hour masterclass? Contact me: pascal.spelier(monkeything)finno.nl
Enable Commerce Everywhere
E-commerce has hit critical mass. In the age of channel hopping and cross-border trading, global companies struggle to deliver consistent customer experience across their markets. EPiServer will show you how to remove channel barrier and focus on markets, by aligning and personalising the product, pricing and promotion strategy.
How to Map the Customer Journey and Improve Customer Experience
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” -- Warren Buffett
Final presenation dsw
DSW was established in 1917 as a retailer of designer shoes. It now has around 180 stores across 32 states, providing an upscale shopping environment with quality designer and name-brand shoes at up to 50% off regular prices. To increase sales and awareness, DSW plans to utilize inbound and digital marketing through platforms like Facebook, Instagram, YouTube, and Blogger to build personal connections with customers and get feedback. The annual budget for this digital marketing strategy is $576,000.
Personalize Your Marketing - Your Customers and CFO Will Thank You
Presentation by Amrit Kirpalani from Nectar Online Media & Matt Koppelman from Riddell at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit
Creating a customer centric customer experience
This document summarizes a webinar about creating a customer-centric customer experience. It includes:
- An agenda that introduces panelists and discusses search, personalization, and reviews on the customer journey.
- Presentations from panelists at Trustpilot, Klevu, and Nosto about how their tools can help with search, personalization, and reviews to improve the customer experience.
- Examples of how personalization based on location, browsing history, and other data can increase relevance and recommendations for customers.
- How incorporating reviews into search engine marketing and displaying them throughout the customer journey can boost conversion rates and average order values.
Opportunities in omnichannel webinar
The webinar discusses ways for companies to increase customer engagement through omnichannel personalization. It identifies 3 steps: 1) increasing engagement defensively by personalizing advertisements and content for customers based on their purchase history and location; 2) increasing engagement offensively through loyalty programs, e-receipts, and in-store kiosks; and 3) increasing unique engagement by living the brand values, such as sending free gifts or requesting reviews. The presentation emphasizes connecting customer data and interactions across channels to deliver personalized shopping experiences online and in-store.
Shukla Chambers (1)
SHUKLA CHAMBERS is a boutique litigation firm based in Bilaspur, Chhattisgarh with branch offices across India. The firm has experienced lawyers who provide litigation and advisory services with a focus on successfully securing outcomes for clients. The firm handles a wide range of litigation including constitutional, arbitration, tax, mining and commercial matters. Key members of the firm include Vaibhav Shukla and Astha Shukla who have extensive experience working with prestigious law firms and corporations. The firm represents major public and private sector clients across various industries.
John E. Leeke Portfolio
This document appears to be a resume or portfolio for John E. Leeke, AIA that summarizes various projects he has worked on from 1999-2015. It includes airport terminal expansions at MSP International Airport, a Delta Airlines training facility, remodels of country clubs and a school, and custom home designs. The projects range from $5 million to $34 million and involve design work using Revit and SketchUp modeling software.
NATIONAL BANKS PROJECT
This document proposes a national inter-bank remittance and cash transfer platform for Ghana that would:
1) Create a single nationwide platform to facilitate domestic cash transfers between banks, financial institutions, and the informal sector.
2) Address challenges in the current system like a lack of interbank transfers, higher costs, and limited coverage.
3) Provide benefits like uniform pricing, faster transfers, expanded coverage, and complementary savings and money transfer services.
Dissertation_Sangkey Kim
This document discusses Sangkey Kim's dissertation on dynamic bandwidth optimization for coordinated arterial traffic signals. It introduces 1) an enhanced formulation of the MAXBAND model to overcome potential suboptimal solutions, 2) analysis of real-world dynamic bandwidth characteristics, and 3) dynamic bandwidth optimization methods. The enhanced MAXBAND formulation addresses issues in the original model. Analysis of coordinated green times at three arterial sites revealed complex, multi-modal distributions not captured by single statistics. Optimization methods maximize arterial coordination quality using signal log data and linear programming. Field testing supported the effectiveness of the dynamic bandwidth optimization approach.
Final MSc thesis presentation
The document summarizes research conducted to further develop and compare an ATP saline method for measuring ATP in high saline waters. The research included:
1. Comparing the ATP saline method to the Promega optimized protocol in freshwater, finding the ATP saline method correlated well and was 22% higher.
2. Investigating the correlation of ATP saline with intact cell concentrations in fresh and saline water, finding a strong correlation.
3. Testing and comparing the ATP saline method to the Promega ATP Water Glo kit in saline water, finding similar results but higher variation for ATP Water Glo.
The overall goal was to verify and optimize the ATP saline method for measuring ATP in various aquatic environments, especially saline
Seguridad de Comercio Electronico.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In a single sentence, it pitches the idea of using Haiku Deck to easily create and share slideshow presentations online.
Tiger Snake
This document contains a list of names and identification numbers, followed by details of a target marketing plan and guerrilla marketing campaign for Tiger Snake spirits. The target markets are average income earners aged 30-45 in the US, UK, and 25-45 in China. The guerrilla marketing includes ads on elevator doors in business buildings, life size snakes and ladders games in beer gardens, and full page magazine ads. Social media campaigns encourage posting desires and naming new bottles with a customized label as prizes.
Habeas data
El habeas data es una garantía constitucional que protege la información de los ciudadanos y surgió con los avances de la informática para garantizar la protección de datos personales. Permite a las personas conocer, rectificar, completar o suprimir información sobre ellos manejada por autoridades u organismos y se interpone ante un juez civil.
More Related Content
What's hot
Customer Values and Relationships
In this presentation, the importance of customer values for a company are discussed. Also an example in the form of "NORDSTROM" is analysed.
Guide to LoyaltyLion share)
LoyaltyLion enables ecommerce stores to quickly create loyalty programs to increase customer engagement, drive repeat purchases, and gain customer insights. It helps merchants save time and money while differentiating their store. For customers, it allows use of their existing store account without needing a separate card. LoyaltyLion programs have generated substantial revenue from referrals and repeat purchases for stores. It is a trusted solution chosen by larger stores and offers personalized monthly advice and customization to help merchants optimize their program.
Leveraging Data to Achieve Greater Sales
The document discusses how leveraging customer data through personalized product recommendations can help online retailers increase sales. It outlines the types of customer data that can be used for recommendations, such as purchase history, product views, and social profiles. Personalized recommendations are suggested to be integrated across various touchpoints like product pages, shopping carts, emails, and social media. Research is cited showing recommendations can boost sales by 25%, average order value by 50%, and conversion by 15%. The document provides guidance on how to design and merchandise recommendation features on websites to maximize their impact on shopping behavior and sales.
Mowingo: Making Beacons For Your Brand
Acquisition
– Encourage membership in loyalty program
Business intelligence
– What displays attract the most traffic?
– How often are customers visiting the fitting rooms?
– Combine with customer profile in CRM – get a more detailed picture of preferences and behavior
Engage in-store
– Welcome customers
– Encourage customer on pathto- purchase
>>>Introduce new collections
>>>Limited-time offers
>>>Invite to visit fitting rooms
>>>Invite to VIP events
Retargeting
– Web è Store
– Store è Web
Selling essentials_Managing Customer Experience
This course will cover the basics of managing customer experience. It will explain why it is important for a seller to ensure good customer experience.
20190703 30-minute Masterclass Customer Experience
How is it possible? A Masterclass Customer Experience in 30 minutes. I did it during the Insurtech Amsterdam Meetup. Do you want to have the same masterclass or a 2- or 3 hour masterclass? Contact me: pascal.spelier(monkeything)finno.nl
Enable Commerce Everywhere
E-commerce has hit critical mass. In the age of channel hopping and cross-border trading, global companies struggle to deliver consistent customer experience across their markets. EPiServer will show you how to remove channel barrier and focus on markets, by aligning and personalising the product, pricing and promotion strategy.
How to Map the Customer Journey and Improve Customer Experience
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” -- Warren Buffett
Final presenation dsw
DSW was established in 1917 as a retailer of designer shoes. It now has around 180 stores across 32 states, providing an upscale shopping environment with quality designer and name-brand shoes at up to 50% off regular prices. To increase sales and awareness, DSW plans to utilize inbound and digital marketing through platforms like Facebook, Instagram, YouTube, and Blogger to build personal connections with customers and get feedback. The annual budget for this digital marketing strategy is $576,000.
Personalize Your Marketing - Your Customers and CFO Will Thank You
Presentation by Amrit Kirpalani from Nectar Online Media & Matt Koppelman from Riddell at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit
Creating a customer centric customer experience
This document summarizes a webinar about creating a customer-centric customer experience. It includes:
- An agenda that introduces panelists and discusses search, personalization, and reviews on the customer journey.
- Presentations from panelists at Trustpilot, Klevu, and Nosto about how their tools can help with search, personalization, and reviews to improve the customer experience.
- Examples of how personalization based on location, browsing history, and other data can increase relevance and recommendations for customers.
- How incorporating reviews into search engine marketing and displaying them throughout the customer journey can boost conversion rates and average order values.
Opportunities in omnichannel webinar
The webinar discusses ways for companies to increase customer engagement through omnichannel personalization. It identifies 3 steps: 1) increasing engagement defensively by personalizing advertisements and content for customers based on their purchase history and location; 2) increasing engagement offensively through loyalty programs, e-receipts, and in-store kiosks; and 3) increasing unique engagement by living the brand values, such as sending free gifts or requesting reviews. The presentation emphasizes connecting customer data and interactions across channels to deliver personalized shopping experiences online and in-store.
What's hot (12)
20190703 30-minute Masterclass Customer Experience
20190703 30-minute Masterclass Customer Experience
How to Map the Customer Journey and Improve Customer Experience
How to Map the Customer Journey and Improve Customer Experience
Personalize Your Marketing - Your Customers and CFO Will Thank You
Personalize Your Marketing - Your Customers and CFO Will Thank You
Viewers also liked
Shukla Chambers (1)
SHUKLA CHAMBERS is a boutique litigation firm based in Bilaspur, Chhattisgarh with branch offices across India. The firm has experienced lawyers who provide litigation and advisory services with a focus on successfully securing outcomes for clients. The firm handles a wide range of litigation including constitutional, arbitration, tax, mining and commercial matters. Key members of the firm include Vaibhav Shukla and Astha Shukla who have extensive experience working with prestigious law firms and corporations. The firm represents major public and private sector clients across various industries.
John E. Leeke Portfolio
This document appears to be a resume or portfolio for John E. Leeke, AIA that summarizes various projects he has worked on from 1999-2015. It includes airport terminal expansions at MSP International Airport, a Delta Airlines training facility, remodels of country clubs and a school, and custom home designs. The projects range from $5 million to $34 million and involve design work using Revit and SketchUp modeling software.
NATIONAL BANKS PROJECT
This document proposes a national inter-bank remittance and cash transfer platform for Ghana that would:
1) Create a single nationwide platform to facilitate domestic cash transfers between banks, financial institutions, and the informal sector.
2) Address challenges in the current system like a lack of interbank transfers, higher costs, and limited coverage.
3) Provide benefits like uniform pricing, faster transfers, expanded coverage, and complementary savings and money transfer services.
Dissertation_Sangkey Kim
This document discusses Sangkey Kim's dissertation on dynamic bandwidth optimization for coordinated arterial traffic signals. It introduces 1) an enhanced formulation of the MAXBAND model to overcome potential suboptimal solutions, 2) analysis of real-world dynamic bandwidth characteristics, and 3) dynamic bandwidth optimization methods. The enhanced MAXBAND formulation addresses issues in the original model. Analysis of coordinated green times at three arterial sites revealed complex, multi-modal distributions not captured by single statistics. Optimization methods maximize arterial coordination quality using signal log data and linear programming. Field testing supported the effectiveness of the dynamic bandwidth optimization approach.
Final MSc thesis presentation
The document summarizes research conducted to further develop and compare an ATP saline method for measuring ATP in high saline waters. The research included:
1. Comparing the ATP saline method to the Promega optimized protocol in freshwater, finding the ATP saline method correlated well and was 22% higher.
2. Investigating the correlation of ATP saline with intact cell concentrations in fresh and saline water, finding a strong correlation.
3. Testing and comparing the ATP saline method to the Promega ATP Water Glo kit in saline water, finding similar results but higher variation for ATP Water Glo.
The overall goal was to verify and optimize the ATP saline method for measuring ATP in various aquatic environments, especially saline
Seguridad de Comercio Electronico.
This short document promotes creating presentations using Haiku Deck, a tool for making slideshows. It encourages the reader to get started making their own Haiku Deck presentation and sharing it on SlideShare. In a single sentence, it pitches the idea of using Haiku Deck to easily create and share slideshow presentations online.
Tiger Snake
This document contains a list of names and identification numbers, followed by details of a target marketing plan and guerrilla marketing campaign for Tiger Snake spirits. The target markets are average income earners aged 30-45 in the US, UK, and 25-45 in China. The guerrilla marketing includes ads on elevator doors in business buildings, life size snakes and ladders games in beer gardens, and full page magazine ads. Social media campaigns encourage posting desires and naming new bottles with a customized label as prizes.
Habeas data
El habeas data es una garantía constitucional que protege la información de los ciudadanos y surgió con los avances de la informática para garantizar la protección de datos personales. Permite a las personas conocer, rectificar, completar o suprimir información sobre ellos manejada por autoridades u organismos y se interpone ante un juez civil.
Proyecto Comercio Electrónico.
Haiku Deck is a presentation platform that allows users to create Haiku-style slideshows. The document encourages the reader to get started creating their own Haiku Deck presentation on SlideShare by providing a link to do so. It aims to inspire the reader to try out Haiku Deck's unique presentation style.
DERECHO ADMINISTRATIVO la personalidad juridica del estado (1)
El documento describe el estado como una organización jurídica que gobierna una sociedad dentro de un territorio determinado. El estado tiene personalidad jurídica y está compuesto por una población, territorio y poder. Existen teorías sobre si el estado tiene una o doble personalidad, y la legislación local acepta la teoría de una personalidad con doble voluntad. La personalidad jurídica del estado resuelve problemas de continuidad y perpetuidad estatal y configura las relaciones entre la administración y los ciudadanos.
derecho penal PARTE ESPECIAL
Este documento presenta un resumen de los principales delitos contra la vida contenidos en el Código Penal peruano. Explica brevemente el homicidio, homicidio calificado, parricidio, feminicidio, homicidio por emoción violenta, infanticidio, homicidio piadoso, instigación al suicidio y sicariato. Define cada delito, indicando su tipo penal, tipicidad objetiva y subjetiva. El documento tiene como objetivo brindar una introducción general a estos delitos contra la vida.
Viewers also liked (13)
DERECHO ADMINISTRATIVO la personalidad juridica del estado (1)
DERECHO ADMINISTRATIVO la personalidad juridica del estado (1)
Similar to CKS
E-Commerce_Adaptive-Consultancy_ Eddie-Prentice_IJL-2011
The document provides an overview of trends in online commerce and strategies for converting website visitors into customers. It discusses the rise of social commerce and importance of engaging customers through social media. Other topics covered include using customer reviews, cross-selling, up-selling, and building trust to improve online conversions. The presentation aims to help businesses better understand customers and apply new approaches to online shopping.
Brand Loyalty in E-Commerce
This presentation explains about E-Commerce, its importance, challenges in establishing brand loyalty and measures to establish brand loyalty.
Customer Experience Workshop - delivered by First Retail Group
First Retail Groups' Customer Experience Workshop that helps store staff improve sales conversion and build goodwill in a challenging marketplace.
Social Commerce
This document discusses social commerce and how it differs from traditional e-commerce. Social commerce allows consumers to interact with each other during online shopping experiences. It benefits businesses by influencing impressions through reviews, ratings, recommendations, and referrals. These social interactions can impact both online and offline purchasing decisions. The document then outlines various social commerce tools that can be used during different stages of the purchasing process and discusses how businesses can encourage word-of-mouth marketing. It also covers benefits of social commerce and online advertising for businesses.
consumer behaviour Unit III
Customer Loyalty Comprehension
Meaning and definition of customer loyalty, Significance of Customer Loyalty, Customer Loyalty Ladder,
Loyalty Principles, Benefits of Customer Loyalty, Customer Loyalty and its relationship with customer
satisfaction, Customer retention and Brand Loyalty, Factors affecting customer loyalty formation, Rai-Srivastava model of customer loyalty formation, Drivers of Customer Loyalty.
5. Retail Shopper Behaviour
Retail Shopper Behaviour, process of consumer buying in retail, Need recognition, stimulating need recognition, information search, types of buying decision
How to Keep the Holiday High Going for Customers
Now that the Holiday madness is over, how do you keep riding that wave of enthusiasm to continue optimizing the entire customer experience and keep your seasonal shoppers coming back all year long? This SlideShare will help you learn how to champion your customers by continuing to deliver the best experiences across the board, inspire customer loyalty with a seamless holiday returns experience, build a community of fans using authentic post-holiday content and messaging across channels, and more.
[Provided Data - US] Khanh Ngo
Khanh Ngo's Submission in Data Story-telling with QuickSight Contest during DevAx Online Workshop Series 2: Data Analytics.
MyBazaar Product - Customer Insights and Value Proposition
This presentation talks about the product that I have thought of which will help in discovering small retailers in the market. At the same time, it will bring small retailers into the digital platform.
What To Give the Consumer Who Wants Everything
This document discusses the need for brands to shift to a more "consumer-first" approach to marketing. It notes that consumers now expect high levels of convenience, personalization, and relevance from brands. However, traditional mass marketing approaches are less effective as consumers are overwhelmed with messages and have very short attention spans. The document advocates adopting principles of consumer-first marketing, which respects consumers' communication preferences, uses relatable language, adds value through relevant messages, and recognizes consumers' context and state of mind. It presents a vision for more unified, data-driven and contextualized engagement with consumers across channels in real-time to deliver appreciated experiences.
Selling Essentials Managing Customer Experience
This course explains how good customer experience contributes to retention, sales and growth. It discusses the main causes of customer dissatisfaction like wrong expectations, product quality issues, and delivery delays. The document outlines how the online marketplace aims to ensure an integrated experience for customers across different touchpoints. It emphasizes the importance of sellers actively participating to improve the customer experience through things like pricing correctly, packaging properly, meeting delivery promises, and providing good service.
New for 2015: Bright Ideas in Retail Email
We all know what we should be doing in our email programs, but it can be difficult to find the time to actually implement best practices in an effective, creative way. For the second consecutive year, BlueHornet’s Retail Email Idea Book recognizes brands who have embraced email best practices to deliver personalized, meaningful, best-in-class emails that engage and delight.
Oracle Digital Retail big ideas
This document outlines how retailers can use customer data and analytics to improve the shopping experience from start to finish. It discusses using data to provide personalized recommendations and promotions to customers in-store and online, streamline supply chains to quickly meet customer demands, and optimize delivery to offer convenience and transparency. The goal is to increase customer loyalty, engagement, and spending through a seamless, tailored experience.
Oracle Digital Retail big ideas
This document outlines how retailers can use customer data and analytics to improve the shopping experience from start to finish. Key applications discussed include using past purchase history and preferences to provide personalized product recommendations and targeted offers, enabling frictionless shopping through features like item tracking and delivery customization, and optimizing supply chain operations through demand forecasting and visibility of inventory levels. The overall aim is to deepen customer engagement, increase basket size, and ensure products are available when and where customers want them.
INFRA-DNFM-ChoosingMarketingChannels-2016
This document provides guidance on selecting and evaluating effective marketing channels. It discusses marketing funnels and different stages including awareness, consideration, conversion, loyalty, and referrals. For each stage, it outlines the purpose, best practices, example channels, and ways to measure effectiveness. Key recommendations include using customer data to target audiences, maintaining a consistent brand, testing channels, and focusing limited budgets on a few targeted efforts to acquire new customers while maintaining existing loyal customers.
HubSpot + Evergage - Context Marketing for the eCommerce Shopper
This document discusses how context marketing can be used to create a personalized shopping experience for ecommerce customers. It explains that context marketing combines explicit data that customers provide through purchases and surveys with implicit data from on-site behaviors like page views and time spent on the site. The document then outlines the different phases of a customer's buying journey - research, comparison, and intent - and how contextual data and messaging can be used at each stage to engage customers and guide them towards a purchase.
Email Marketing + Social Proof = The Perfect Formula to Convert More Browsers...
The document discusses how behavioral email marketing and social proof from online reviews can be combined for higher email engagement and conversion rates. It provides examples of the three highest converting email types - product browse, category browse, and homepage browse emails - and benchmarks for their open rates, click-through rates, and revenue per email. The presentation emphasizes how including targeted, authentic customer reviews in emails adds social proof that influences purchasing decisions and improves email performance metrics. Attendees are shown real-world examples of how reviews have been incorporated into successful email campaigns.
Creating Lasting Relationships in the Digital Age
In the digital age, it's just as important to create lasting relationships with customers. To ensure repeat customers, it's vital that retailers find ways to still connect with shoppers, whether on a computer, tablet or smart phone.
what is the buyer's journey
Buyer Jouney is a model model to help keep the buyer’s behavior, information needs and problems central to anything sales and marketing does.It empowers marketers to offer Specific content offers are more relevant to buyer’s at specific times during The Buyer’s Journey.
Awareness Stage: The buyer realizes they have a problem.
Consideration Stage: The buyer defines their problem and researches options to solve it.
Decision Stage: The buyer chooses a solution.
Customer focus
This document summarizes a seminar on customer focus. It defines internal and external customers and discusses the importance of customer focus for organizations. It also covers key topics like classifying different types of customers, understanding customer perceptions of quality and requirements, satisfying and delighting customers, handling complaints, and factors that influence customer behavior. The overall goal is to emphasize the importance of understanding customers to ensure their needs are met.
Similar to CKS (20)
E-Commerce_Adaptive-Consultancy_ Eddie-Prentice_IJL-2011
E-Commerce_Adaptive-Consultancy_ Eddie-Prentice_IJL-2011
Customer Experience Workshop - delivered by First Retail Group
Customer Experience Workshop - delivered by First Retail Group
MyBazaar Product - Customer Insights and Value Proposition
MyBazaar Product - Customer Insights and Value Proposition
HubSpot + Evergage - Context Marketing for the eCommerce Shopper
HubSpot + Evergage - Context Marketing for the eCommerce Shopper
Email Marketing + Social Proof = The Perfect Formula to Convert More Browsers...
Email Marketing + Social Proof = The Perfect Formula to Convert More Browsers...
Recently uploaded
Income Tax exemption for Start up : Section 80 IAC
A presentation on the concept of Exemption of Profits of Start ups from Income Tax
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
How MJ Global Leads the Packaging Industry.pdf
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
3 Simple Steps To Buy Verified Payoneer Account In 2024
Buy Verified Payoneer Account: Quick and Secure Way to Receive Payments
Buy Verified Payoneer Account With 100% secure documents, [ USA, UK, CA ]. Are you looking for a reliable and safe way to receive payments online? Then you need buy verified Payoneer account ! Payoneer is a global payment platform that allows businesses and individuals to send and receive money in over 200 countries.
If You Want To More Information just Contact Now:
Skype: SEOSMMEARTH
Telegram: @seosmmearth
Gmail: seosmmearth@gmail.com
2022 Vintage Roman Numerals Men Rings
Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
https://rb.gy/usj1a2
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
2024-6-01-IMPACTSilver-Corp-Presentation.pdf
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Creative Web Design Company in Singapore
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
The Genesis of BriansClub.cm Famous Dark WEb Platform
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership at Agile Tour Geneve 2024
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationOperational Excellence Consulting
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentationsTop mailing list providers in the USA.pptx
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
CALL 8867766396 SATTA MATKA | DPBOSS | KALYAN MAIN BAZAR | FAST MATKA | DPBOSS GUESSING | TARA MATKA | KALYAN CHART | MATKA BOSS
Mastering B2B Payments Webinar from BlueSnap
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Recently uploaded (20)
Income Tax exemption for Start up : Section 80 IAC
Income Tax exemption for Start up : Section 80 IAC
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
The Genesis of BriansClub.cm Famous Dark WEb Platform
The Genesis of BriansClub.cm Famous Dark WEb Platform
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
CKS
- 1. old path the purchasing furniture see an ad order a catalogue visit a store make a purchase contact customer service tell a friend
- 2. new journey to purchasing furniture
- 5. 2015 Trends in Retail • Retail traffic has continued to decrease in the U.S. for past 3 consecutive years • Conversion rates and average Sales have increased • This is believed to be a result of online research • Consumers spend the majority of their shopping journey online and narrow down the brands and products that they believe fit their needs and budget
- 6. How does the new journey affect us at the stores? • Consumers arrive to our stores more informed of our brand, products and services • They are looking to verify, confirm and reinforce the research they learned about us online • They have arrived to our store to ‘touch and feel’ and to confirm value • They expect a personal experience that cannot not be created online • They expect a sales associate to be knowledgeable about our brand online