Metrics-Based Process Mapping - Part 3 of 3 (Product Demo)TKMG, Inc.
Recorded webinar: http://slidesha.re/18ToNHR
Part 1 - http://slidesha.re/15qe1qW
Part 2 - http://slidesha.re/17pgwcS
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/MBPMbk
Product Demo
Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.
Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.
The Excel tool provides improvement teams with an easy way to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes.
Value Stream Transformation: Achieving Excellence through Leadership Alignmen...TKMG, Inc.
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
These are slides from a talk given on 1/8/14 in San Diego, California at SME Connect's Operations Roundtable.
Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. And yet most don’t understand what’s holding them back from achieving outstanding performance. This is where Karen Martin’s new book Value Stream Mapping comes into play.
Value stream mapping can unleash the full potential of an organization and deliver greater customer value, increased profit margins, and create fulfilling work environments.
In this talk, Karen discussed how to:
• Prepare and engage your leadership team in the transformation process
• Gain a deep understanding about your current work systems and the related barriers to delivering value
• Design a future state that enables outstanding performance on all fronts
• Adopt a new design and lay the foundation for continued improvement
Metrics-Based Process Mapping - Part 3 of 3 (Product Demo)TKMG, Inc.
Recorded webinar: http://slidesha.re/18ToNHR
Part 1 - http://slidesha.re/15qe1qW
Part 2 - http://slidesha.re/17pgwcS
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/MBPMbk
Product Demo
Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.
Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.
The Excel tool provides improvement teams with an easy way to electronically archive and distribute current and future state MBPMs created with paper and Post-it® notes.
Value Stream Transformation: Achieving Excellence through Leadership Alignmen...TKMG, Inc.
To subscribe: http://ksmartin.com/subscribe
To purchase the book: http://bit.ly/VSMbk
These are slides from a talk given on 1/8/14 in San Diego, California at SME Connect's Operations Roundtable.
Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. And yet most don’t understand what’s holding them back from achieving outstanding performance. This is where Karen Martin’s new book Value Stream Mapping comes into play.
Value stream mapping can unleash the full potential of an organization and deliver greater customer value, increased profit margins, and create fulfilling work environments.
In this talk, Karen discussed how to:
• Prepare and engage your leadership team in the transformation process
• Gain a deep understanding about your current work systems and the related barriers to delivering value
• Design a future state that enables outstanding performance on all fronts
• Adopt a new design and lay the foundation for continued improvement
I've often been charged with business process review and creation, so over time I've developed checklist that highlights the main areas that I want to assess when working on a process analysis project.
Metrics-Based Process Mapping: Part 2 of 3TKMG, Inc.
Recorded webinar: http://slidesha.re/18boq16
Part 1 - http://slidesha.re/15qe1qW
Part 3 - http://slidesha.re/139L8Sb (Excel tool product demo)
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/MBPMbk
Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.
Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.
Lean and Mean: Building the Roadmap Machine by Expedia Group PMProduct School
- How to deliver on your long term strategy while remaining agile
- Using both qual and quant data to solve business and user problems
- Roadmap planning: who is your audience and how to get it right
Defining Pace of Urban Development: E-Governance in ULB's and PWD's.Omkar Parishwad
The rapid development of cities has been concerned with the delivery of services in an organized, planned manner. The urban sector in India, is struggling to make effective use of Information and Communication Technology to further deployment of resources for information retrieval, decision making, ongoing management, service delivery and outreach. All evidence points to the obvious benefits of the use of ICT; environmental and economic sustainability and general livability. This vision of egovernance involves ICT applications to mitigate the impacts of rapid urbanization. With E-Government systems revolutions befalling urban India due to various policy level interventions by the government; swiftness in development has been ascertained. The present paper investigates Urban Development that has brought e-Governance applications catering to the Government relating to Infrastructure Sector, amongst others; thus affecting environmental, social and economic structure significantly. The study further finds the scope of progress and affected areas for development, encouraged by certain e-Government solutions. The research helps us arrive at a line of action and necessary initiatives for successful implementation of ICT based solutions in Infrastructure industry. It also allows a peek into future scenario of improvements and deliberations in India in consideration with the scenario of developing countries.
Ericsson’s Smart Metering as a Service (SMaas) is an end-to-end business process outsourcing solution that streamline utility business processes, reduce costs and allows utilities to focus on their core business.
I've often been charged with business process review and creation, so over time I've developed checklist that highlights the main areas that I want to assess when working on a process analysis project.
Metrics-Based Process Mapping: Part 2 of 3TKMG, Inc.
Recorded webinar: http://slidesha.re/18boq16
Part 1 - http://slidesha.re/15qe1qW
Part 3 - http://slidesha.re/139L8Sb (Excel tool product demo)
Subscribe: http://www.ksmartin.com/subscribe
To purchase the book: http://bit.ly/MBPMbk
Metrics-Based Process Mapping (MBPM) is a methodology that was developed to support the adoption of lean practices in office, service, and knowledge work environments.
Designed and developed by Karen Martin & Mike Osterling, this technique integrates the functional orientation of conventional swim-lane process maps with the time and quality metrics used in value stream mapping.
Lean and Mean: Building the Roadmap Machine by Expedia Group PMProduct School
- How to deliver on your long term strategy while remaining agile
- Using both qual and quant data to solve business and user problems
- Roadmap planning: who is your audience and how to get it right
Defining Pace of Urban Development: E-Governance in ULB's and PWD's.Omkar Parishwad
The rapid development of cities has been concerned with the delivery of services in an organized, planned manner. The urban sector in India, is struggling to make effective use of Information and Communication Technology to further deployment of resources for information retrieval, decision making, ongoing management, service delivery and outreach. All evidence points to the obvious benefits of the use of ICT; environmental and economic sustainability and general livability. This vision of egovernance involves ICT applications to mitigate the impacts of rapid urbanization. With E-Government systems revolutions befalling urban India due to various policy level interventions by the government; swiftness in development has been ascertained. The present paper investigates Urban Development that has brought e-Governance applications catering to the Government relating to Infrastructure Sector, amongst others; thus affecting environmental, social and economic structure significantly. The study further finds the scope of progress and affected areas for development, encouraged by certain e-Government solutions. The research helps us arrive at a line of action and necessary initiatives for successful implementation of ICT based solutions in Infrastructure industry. It also allows a peek into future scenario of improvements and deliberations in India in consideration with the scenario of developing countries.
Ericsson’s Smart Metering as a Service (SMaas) is an end-to-end business process outsourcing solution that streamline utility business processes, reduce costs and allows utilities to focus on their core business.
In the power distribution sub-sector, which is presently the weakest link in the power supply chain, Cost-effective Technology interventions can improve the operational and financial performance of the entire power sector in India
Girish Sharma, General Manager, Product and Services, Netmagic SolutionsSmart City
Smart City Summit, Nashik - Building Smart Cities by Ensuring Effective IT & eGovernance, Digital Transformation, Smart Mobility, & Infrastructure ( Panel Discussion) - Girish Sharma, General Manager, Product and Services, Netmagic Solutions
Delivering digital devolution in local authorities bluefin solutions - dece...Bluefin Solutions
This was presented at a Bluefin event for Local Authority Department Heads wanting to find out how to shape their digital strategies to capitalise on devolution. It includes guest presentations from Cardiff County Council, Barnsley Metropolitan Borough Council, Surrey County Council, and SAP.
Smart cities global experiences and lessons for india at ASCI Hyderabad 25 ...Prakash Kumar
How Information and Communication technology is being used by cities in developed countries and what lessons can be drawn for cities in emerging countries.
Smart City Saitama Model: Information Bank and Data ServicesHiroaki Nishi
This slide describes the smart city project in Saitama, Japan mainly focusing on information bank and smart city data services. The data infrastructures and data services are given as typical examples. This slide is shared at GCTC Data SuperCluster City Platform Review Meeting.
Smart Cities and ICT - An assessment framework for Smart City ICT architectureHakan Demirel
There are many definitions of a <Smart City>, and almost all identify ICT as the key enabler. But, what are the characteristics of a smart city, and what is the role of ICT in enabling those characteristics? Moreover, how ICT maturity can be assessed in a smart city context?
The slides give a brief on smart city concepts, elaborate on the role of ICT in smart city enablement and also introduce an EA framework to assess ICT maturity of smart cities.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
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Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
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Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
City of Cape Town Automated Metering Infrastructure (AMI)
1. Automated Metering Infrastructure (AMI) within the City of Cape
Town
Rudy Abrahams - Manager : City of Cape Town SAP-ERP Support Centre
+27 21 400-5013
rudy.abrahams@capetown.gov.za
2. • SAP and the City of Cape Town – a brief history
• South Africa’s first smart metering program:
• Back end integration to SAP Advanced Metering Infrastructure (AMI)
Integration for Utilities software.
• Focussing on commercial and industrial customers – progress so far
• Meter data management
• Ensuring executive buy-in and that the business takes a lead role in
technology-led organisational business transformation.
What I will cover
Slide 1 of 35
3. Where are we situated on the planet ?
Where is Cape Town ?
6. South Africa
Significant Political Events in South Africa during the past
decades have changed City administration.
Pre- 1994: South Africa internationally isolated and communities
segregated on racial grounds.
April 1994: first democratic election and government of national
unity established. (20 years of democracy)
3-Tier government structure: National, Provincial and Local
Government – Consolidation of Local Authorities.
December 2000: Restructuring Local Government cont:
Mergers of 7 previous autonomous Municipalities into a single
Metropolitan Uni-City for Cape Town.
Slide 4 of 35
8. Who/What is the City of Cape Town?
• It is an ecosystem providing a large array of infrastructure and services across very diverse lines of
business. It is an organisation:
– Consisting of 13 distinct divisions;
• City Manager
• Community Services
• Compliance & Auxiliary Services
• Corporate Services
• Economic, Environmental & Spatial Planning
• Finance
• Health
• Human Settlements
• Safety and Security
• Social Development & Early Childhood Development
• Tourism Events & Marketing
• Transport for Cape Town
• Utility Services
Slide 5 of 35
9. City of Cape Town Facts
• Demographics :
• Total area : 2,461km²
• Population : 3, 7 million
• Number of households : 1, 068 572
• Rateable Properties : 897, 692
• Employs : 26, 785
• CCT Annual budget : R 31, 7 b
• Operating : R 26b
• Capital : R 5,7 b
• Economy :
• GDP (2005 constant) : R 203 b
• % Unemployed : 23,8%
• Tourism :
• Local and Intl (2010) : 4,2m
• Transport :
• Buses: 8.0%
• Taxis: 16.0%
• Rail: 14.8%
• Cars: 42.9%
• Motorcycle/bicycle: 0.7%
• Walk: 7.8%
Source: Compiled by: Strategic Information, Strategic Development
Information and GIS Department, City of Cape Town - Updated: 2012/12/21
Slide 6 of 35
10. Who are the City’s Business Partners?
• The City deals with a diverse set of people and organisations
across its different lines of business. These include but not
limited to :
• Property developers, architects, and conveyancers.
• Beach, street and informal traders
• Anyone wanting to consume electricity
• Anyone wanting information
• Visitors and residents
• Anyone reporting a problem
Slide 7 of 35
12. ECC6 and
IS-U/CCS
FI
Financial
Accounting
CO
Controlling
AM
Fixed Assets
Mgmt
WF
Workflow
IS
Industry
Solutions
MM
Materials
Mgmt.
HR
Human
Resources
SD
Sales &
Distribution
PM
Plant
Maintenance
GIS
AM/FM
Work
Clearance*
CAD
Field
Service
Support
PS
Project
System
PP
Production
Planning
QM
Quality
Management
EDI
SCADA*
SM
Service
Mgmt
IS-U /
FERC
IS-RE
IS-U/
CCS
- Financial Accounting
- Management Accounting
- Asset
Management
- Procurement &
Inventory
Management
- Project Accounting
- Billing to sundry debtors
- Real Estate
Management
- Industry Solution for
Utilities
- Customer Care &
Revenue Management
- Human Resources &
Payroll
- Plant Maintenance
SAP Fact Sheet
420 end-to-end Business Processes
Cost: R354mil (2001-2003)
Single Instance
14 500 Users
> 500 SAP Sites City Wide
3,2 mil ISU contracts
1,2 mil consolidated invoices per month
ERP Programme – largest SAP implementation in
Local Government in the world
SAP ECC6 & ISU Foot Print - 2003
Slide 8 of 35
13. SSM
1
6
4.7 UpgradeBenefit
Realisation ERP6 Upgrade
CRM
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Corporate
Performance
Management
Business
Warehouse Flexible
RE
ESS
E-Leave
MSS
AMI
PSRM
BObj
The SAP Journey: 2002-2013
LUM
ITSM
Citizen Portal
Slide 9 of 35
14. The City of Cape Town Runs SAP
• SAP makes it possible to manage the scale and complexity of the
City’s business.
• With over 200 SAP products in our licenced software basket, it is
reasonable to assume that the City is committed to SAP software.
(You name the TLA – we have it)
• Although we run a “deep” and “wide” implementation of SAP,
there are still strategic units not running SAP , we are in the
process of implementing SAP in the below areas :
• Safety & Security (CRM)
• Transport Authority (CRM)
• Planning & Building Development Management (LUM)
• Mobile service solutions (SMP)
Slide 10 of 35
15. The City’s SAP Database and technology stack
• Oracle 11Database
• Netweaver Stack 7.3
• ECC6, EHP7 SP 3 - 22 Terrabyte
• Single Instance
• BW - 5 Terrabyte
• 11 Production systems
• Overall 100 systems – eg DEV, QA, Training
Slide 11 of 35
16. The City’s Live (Production) SAP Landscape
Solution
Manager
ECC6
PSRM
Business
Warehouse
Internal
Portal
BOBJ
eServices
Portal
TREX /
MAXDB
Content S
CRM
e-
Recruitment
Strategy
Mgmt. City of Cape
Town
Website
PI
Integration
Hub
Mobile
Assets for
Utilities
BPC
SRMGRC
Slide 12 of 35
17. 2D View of the City’s SAP Footprint
ECC6
Business Warehouse (BW)
ECC6
Logistics
Human Resources
Flexible Real Estate
Revenue Management
Finance
Land Use Management
PSRM
Citizen Portal
e-Services
Customer
Relationship
Management
(CRM)
Corporate
Performance
Management
BOBJ
Slide 13 of 35
19. How dark (light) is our continent compared to the r of w?
Source : http://www.markberger.co.za/awesome-photo-africa-from-outer-space/
Slide 14 of 35
20. Project AMI Background
• Maximise the current investment in “Smart Meters”
• Intelligent meters on the ground
• No backend integration to exploit SM capability
• Efficiently manage energy usage and cost, by providing commercial and
industrial consumers with relevant and accurate information timeously.
• Comply with the legal requirements, access to information
requirements, as well as the requirements specified by SANS 474: Code of
practice for electricity metering, as prescribed by NERSA.
Slide 15 of 35
21. • Time of Day based information:
• Consumption
• Accurate billing
• Tariff structures
• Usage
• Trends
• Intuitive Reporting and dashboards
• Load shedding schedules
• Less Service Requests to CCT
• Portal Access
Commercial customers' expectations from CCT
Slide 16 of 35
22. • Phase 1: Standard functionality and enhancements
• Device processes – installation, removal, creation
• New Connections
• Move-in/out
• Meter Reading processes
• Phase 2: New functionality
• AMI Event Management
• AMI Monitoring
• Portal Integration
• Device Location information
• Electronic storage of Electricity Documentation in PSRM
SAP AMI Implementation
AMI
EHP
4.0
AMI
EHP
5.0
90 % - AMI Standard
10% - AMI Custom Dev
Slide 17 of 35
27. Pre-AMI CCT LPU Metering Integration
Devices Use
CCC Serial ID
Mapping CCC
Serial ID / 8 Digit
Electronic Serial
ID
Book 1
Book 2
Book 3
SAP IS-U
AMR
SAP PI
Slide 20 of 35
28. Post-AMI CCT LPU Metering Integration
Book 1
Book 2
Book 3
Smart Meters discovered with
8 Digit Electronic Serial ID
Devices Use
CCC Serial ID
SAP IS-U
Mapping CCC
Serial ID / 8 Digit
Electronic Serial
ID
AMR
MDUS
SAP PI
Slide 21 of 35
29. CCT Detailed AMI Landscape (maintenance oversight)
IS-U
PI MDUS
RD1
RQ1
SP1
SPD
PRD
QA
PRD
Q1
Q2
PRD
DEV
Slide 22 of 35
30. CCT AMI Master Data Transfer
Master Device Data (IQ01, IQ02,IQ04)
Serial Numbers
Device Category
Manufacturer
Equipment Number
Device Activities Data (EG31, EG32, EG42)
Registers
Initial Meter Readings
Register Codes
Meter Reading Data (EL01, EL09, EL35,)
Periodic Meter Readings
On Demand Meter Readings
Mass Meter Readings
Slide 23 of 35
32. Advanced Metering Infrastructure Statistics
AMI Activity in 2013 Total
Devices Created 1 698 (3 989)
Device Locations 3 247
AMI Meter Readings Transferred 759 968
Slide 25 of 36
34. Advanced Metering Infrastructure – Meter Data Mgt 1
Slide 26 of 35
2 Way Comms – Meter - SAP
No manual intervention
Data integrity – accurate
costs
Automation – meter profile
data, disconnections etc..
Remote meter readings
Connect Real time
consumption to CSS
35. Customer Facing Processes
Enhanced AMI Monitoring
and Integration
Electronic Storage of
Electricity Documentation
Automated Meter Event
Management
Advanced Metering Infrastructure – Meter Data Mgt 2
Slide 27 of 35
36. Business Benefits
• Improves the tracking and monitoring of AMI Messages
• Standardises and Automates Meter Events
• Enables the uploading and storing of Electricity Documentation on SAP (PSRM)
• Provides the consumers the ability to view their Consumption Profile
• Enhances the Summation Metering Accuracy via automated integration
Slide 28 of 35
38. On Going AMI Functionality
• The following functionality is future components that will be implemented:
Implementation of Internal CCT AMI Profile Graphs
• This functionality will allow CCT staff to view Energy Profiles for AMI meters that
are installed City of Cape Town buildings
Implementation of Statistical AMI Profile Graphs
• This functionality will allow the public to view Energy Profiles for Statistical AMI
meters that are installed in the City of Cape Town.
Implementation of AMI/MDUS Mobility Application
Slide 29 of 35
39. Internal CCT AMI Location
• The location is the Internal Portal. At the following path:
– Corporate Reporting > Revenue > Device Management > CCT AMI Internal Meters
Slide 30 of 35
40. Statistical AMI Location
• The location is the City of Cape Town Electricity website. At the following path:
http://www.capetown.gov.za/en/Electricity/Pages/default.aspx
Slide 31 of 35
43. Executive buy-in & Business Ownership (1)
Planning and Governance
Project plan included 3rd party activities
Scope Management
Proof of Concept approach worked well
Having processes defined as input into Blueprint worked well
Initial assessment/alignment workshops between SAP and business worked well
Timeline and Execution
Project activities/processes were always ahead of the next milestone
Testing involved ESC teams (regression)
Resources and Stakeholders
Central location at ESC together with business, SAP, MDUS, and PI worked well
Team was away from day-to-day activities
Slide 33 of 35
44. Risks
Risk assessment was part of Project Preparation and then included in on-going
governance, reporting and communication
Testing
Test landscape management was complex in order to include 3rd party system (MDUS)
Functional Sign Off must be extended to additional stakeholders
Data
Serial numbers had to be standardised - impact is on procurement of devices (MM)
Serial number conversion became part of cutover
AMI uncovered unknown manual interventions
End user training
Overview and subsequent one-on-ones worked well
Doing training in their environment worked well
Train closer to go-live
Executive buy-in & Business Ownership (2)
Slide 34 of 35
45. Key Points to Take Home
1. Business involvement and ownership:
2. Scope “Crimp” instead of Scope “Creep”
3. Project Planning and Execution:
Bottom line: If a project is set up for success, managed with appropriate
governance and with joint commitment to one goal – it will be a success.
Slide 35 of 35
46. Thank You
Rudy Abrahams – Manager : City of Cape Town SAP-ERP Support Centre
+27 21 400-5013
rudy.abrahams@capetown.gov.za
