This document discusses citizenship at work and how individuals can partner with others to improve flawed systems. It notes that flawed systems can lead to issues like withdrawal, poor task performance, and low organizational effectiveness. The document also discusses reciprocity styles like takers, matchers, and givers and how concern for self-interests versus others' interests impacts success. It suggests the most successful have a high concern for others' interests.

1. Bret L. Simmons, Ph.D.
UNR Marketing & Communications
August 14, 2015
Citizenship at Work

3. What do you want
to learn today?

5. The law of
crappy systems
trumps the law
of crappy
people
e.g. Hiring, training, performance
review, compensation,
promotion, staffing, supervision,
technology 5

6. How can you partner with others to help
fix crappy systems?

8. This sucks and so do you

9. This system does not work as well as it
could. I have a few suggestions. Here are
some things I can do to help make it better

10. Individual Effectiveness
• Withdrawal
–Tardiness, absenteeism, turnover
• Task performance (in-role)
• Citizenship behavior (extra-role)

11. Organizational
Effectiveness

13. Primary Source

14. Reciprocity Styles
Taker, Matcher, or Giver

15. Takers view success as attaining
results that are superior to others

16. Matchers see success in terms of balancing
individual accomplishments with fairness to
others

17. Givers characterize success as
individual achievements that have a
positive impact on others

18. How you give determines if
you will achieve long term
success or languish at the
bottom

19. Concern for Other’s
Interests
LOW HIGH
Concern
for
Self-
Interest
LOW Apathetic Selfless:
Self-
sacrificing
givers
HIGH Selfish:
Takers
Otherish:
Successful
Givers

20. Faker Personality
• Agreeable vs. Disagreeable
• Extrovert vs. Introvert
• Empathetic vs. Narcissistic

21. Character
• Wise
– Thank you for
correction and
feedback
– Adjust to the truth
– Purposeful
• Foolish
– Get defensive when
you give them
feedback
– Try to adjust the
truth
– Egocentric