This document discusses the benefits and components of Voice over Internet Protocol (VoIP) systems. It outlines how VoIP provides more efficient bandwidth usage, lower transmission costs, and improved employee productivity through features of IP telephony like mobility and integration into business applications. It then describes the basic methods for delivering voice over IP, including analog and digital interfaces. Finally, it explains the stages of a phone call when using VoIP and how voice is encoded and packetized for transport over the network.