The document discusses Cisco's IT services and solutions. It promotes Cisco's services capabilities in analytics, automation, security, and compliance which help customers predict opportunities, prevent risks, and navigate technology transitions. It introduces Cisco's Business Critical Services and High-Value Services which leverage Cisco's expertise, methodologies, and intellectual capital to provide benefits like informed decisions, lower complexity, reduced risk, threat protection, and unlocking more value for customers. Case studies show customers seeing extraordinary outcomes from these services like increased availability, faster issue resolution, and reduced outages.
The document discusses Cisco's Business Critical Services and High-Value Services offerings which are aimed at helping customers optimize their operations and unlock more value from their IT investments. Business Critical Services applies analytics, automation, and expertise to help predict opportunities, prevent risks, and aid technology transitions. High-Value Services builds on Cisco's product support to provide services like Solution Support and Software Support with benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as 80% reduced incidents and 20% faster onboarding of new customers.
The document discusses Cisco's Business Critical Services and High-Value Services offerings which are aimed at helping customers optimize their operations and unlock more value from their IT investments. Business Critical Services applies analytics, automation, and expertise to help predict opportunities, prevent risks, and guide technology transitions. High-Value Services builds on Cisco's product support to provide services like Solution Support and Software Support that offer benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as up to 80% reduction in incidents and 20% faster onboarding of new customers.
The document discusses the importance of agility and collaboration for businesses in the digital age. A survey found that 94% of respondents see agility and collaboration as critical to success. As work becomes more team-based and crosses geographic and company borders, there is a need for better tools to connect teams and allow complex work to be done collaboratively. The presentation promotes a meeting platform that aims to make collaboration easy and inspire teams to create brilliant work through an embarrassingly simple product focused on creativity and human connection rather than technology.
Cisco Connect 2018 Indonesia - Do More Than Keep The Lights OnNetworkCollaborators
This document summarizes a Cisco presentation about providing IT services to help customers innovate rather than just maintain existing systems. It notes that most IT budgets are spent keeping systems running rather than innovating (70%), and that CIOs are increasingly turning to outside providers for assistance (74% see them as essential, 54% plan to increase use). It then outlines Cisco's services capabilities and introduces their new Business Critical Services for applying analytics, automation, and expertise to help customers predict opportunities, mitigate risks, and manage technology changes across architectures. Early customers saw benefits like 56% higher availability through Wi-Fi analytics and automating 99.9% of software changes.
Cisco Connect 2018 Philippines - The workplace of the futureNetworkCollaborators
The document discusses the workplace of the future and the new meeting experience. It describes how the traditional workplace is being disrupted and how new technologies are enabling more agile and collaborative workspaces. The new meeting experience will blend workspaces, unify web and video conferencing, integrate telephony and be powered by artificial intelligence to be intelligent, persistent and integrate workflows. It will clean up conference rooms and allow teams to easily ideate and innovate. The meeting experience will be more than just a single product, but a unified platform.
The document discusses Cisco's vision of creating intelligent, secure, simple, and automated digital infrastructure to enable customers' digital transformations. It notes that digital transformation requires such a digital ready infrastructure to empower workforces, increase productivity and efficiency, and adapt to changing business needs. Cisco aims to bring together engagement, productivity, visibility and trust through its holistic approach and help shape the future of Vietnam through its solutions and partnerships.
Cisco Connect 2018 Philippines - do more than keeping the lights onNetworkCollaborators
The document discusses Cisco's services capabilities and new offerings of Business Critical Services and High-Value Services. Business Critical Services applies analytics, automation, and expertise to help customers predict opportunities, prevent risks, and navigate technology transitions. High-Value Services builds on Cisco's product support to provide solutions support, software support, and other services to maximize uptime, enhance operations, and unlock more value for customers. Early customers are seeing benefits like reduced outages, faster issue resolution, and increased ROI.
The document discusses Prognosis, a solution for assessing, deploying, and operating Cisco collaboration technologies. It provides a 5-step process for assessing network performance, identifying issues, remediating problems, and continuously monitoring collaboration deployments. Common challenges with networks, devices, and infrastructure that can impact collaboration are also outlined. Prognosis offers comprehensive visibility and reporting across users, connectivity, and infrastructure to optimize operations, troubleshooting, and planning for Cisco collaboration deployments.
The document discusses Cisco's Business Critical Services and High-Value Services offerings which are aimed at helping customers optimize their operations and unlock more value from their IT investments. Business Critical Services applies analytics, automation, and expertise to help predict opportunities, prevent risks, and aid technology transitions. High-Value Services builds on Cisco's product support to provide services like Solution Support and Software Support with benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as 80% reduced incidents and 20% faster onboarding of new customers.
The document discusses Cisco's Business Critical Services and High-Value Services offerings which are aimed at helping customers optimize their operations and unlock more value from their IT investments. Business Critical Services applies analytics, automation, and expertise to help predict opportunities, prevent risks, and guide technology transitions. High-Value Services builds on Cisco's product support to provide services like Solution Support and Software Support that offer benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as up to 80% reduction in incidents and 20% faster onboarding of new customers.
The document discusses the importance of agility and collaboration for businesses in the digital age. A survey found that 94% of respondents see agility and collaboration as critical to success. As work becomes more team-based and crosses geographic and company borders, there is a need for better tools to connect teams and allow complex work to be done collaboratively. The presentation promotes a meeting platform that aims to make collaboration easy and inspire teams to create brilliant work through an embarrassingly simple product focused on creativity and human connection rather than technology.
Cisco Connect 2018 Indonesia - Do More Than Keep The Lights OnNetworkCollaborators
This document summarizes a Cisco presentation about providing IT services to help customers innovate rather than just maintain existing systems. It notes that most IT budgets are spent keeping systems running rather than innovating (70%), and that CIOs are increasingly turning to outside providers for assistance (74% see them as essential, 54% plan to increase use). It then outlines Cisco's services capabilities and introduces their new Business Critical Services for applying analytics, automation, and expertise to help customers predict opportunities, mitigate risks, and manage technology changes across architectures. Early customers saw benefits like 56% higher availability through Wi-Fi analytics and automating 99.9% of software changes.
Cisco Connect 2018 Philippines - The workplace of the futureNetworkCollaborators
The document discusses the workplace of the future and the new meeting experience. It describes how the traditional workplace is being disrupted and how new technologies are enabling more agile and collaborative workspaces. The new meeting experience will blend workspaces, unify web and video conferencing, integrate telephony and be powered by artificial intelligence to be intelligent, persistent and integrate workflows. It will clean up conference rooms and allow teams to easily ideate and innovate. The meeting experience will be more than just a single product, but a unified platform.
The document discusses Cisco's vision of creating intelligent, secure, simple, and automated digital infrastructure to enable customers' digital transformations. It notes that digital transformation requires such a digital ready infrastructure to empower workforces, increase productivity and efficiency, and adapt to changing business needs. Cisco aims to bring together engagement, productivity, visibility and trust through its holistic approach and help shape the future of Vietnam through its solutions and partnerships.
Cisco Connect 2018 Philippines - do more than keeping the lights onNetworkCollaborators
The document discusses Cisco's services capabilities and new offerings of Business Critical Services and High-Value Services. Business Critical Services applies analytics, automation, and expertise to help customers predict opportunities, prevent risks, and navigate technology transitions. High-Value Services builds on Cisco's product support to provide solutions support, software support, and other services to maximize uptime, enhance operations, and unlock more value for customers. Early customers are seeing benefits like reduced outages, faster issue resolution, and increased ROI.
The document discusses Prognosis, a solution for assessing, deploying, and operating Cisco collaboration technologies. It provides a 5-step process for assessing network performance, identifying issues, remediating problems, and continuously monitoring collaboration deployments. Common challenges with networks, devices, and infrastructure that can impact collaboration are also outlined. Prognosis offers comprehensive visibility and reporting across users, connectivity, and infrastructure to optimize operations, troubleshooting, and planning for Cisco collaboration deployments.
Cisco Connect 2018 Malaysia - Emerging technologies are game-changers for te...NetworkCollaborators
The document discusses digital transformation and Cisco's services to support digital transformation efforts. Some key points:
- Digital transformation is critical for companies but many lack the skills, knowledge, and technology to transform successfully.
- Cisco offers a range of services to help companies with every step of digital transformation from defining a future state to assuring the future state is achieved.
- Cisco's Business Critical Services and High Value Services work together to provide faster problem resolution, peak performance, and smoother IT transitions during digital transformation projects.
Cisco Connect 2018 Thailand - Improving user experience & productivity th...NetworkCollaborators
The document discusses collaboration tools and audio solutions for conferencing. It notes that investments in collaboration aim to improve efficiency and productivity, but this depends on ease of working together. User experience is the top priority. Collaboration is moving to the cloud for simplicity, cost savings, and scalability. The document then discusses challenges like poor audio quality and BYOD support, and presents Shure's audio conferencing solutions like ceiling array microphones and wireless microphones to address these issues. It provides a case study of PwC Australia using these tools for flexible client collaboration spaces.
This document discusses intent-based networking powered by Cisco's Digital Network Architecture. It describes why intent-based networking is needed due to the limitations of traditional networks in handling more users, devices, and complex configurations. Cisco's intent-based networking solution uses Cisco DNA Center and network devices to deliver automation, assurance, and security through the use of intent, context, analytics, and machine learning. It provides benefits such as reduced operating costs, improved issue resolution times, and lower security breach impact.
The document discusses Cisco's strategy to deliver a secure, intelligent platform for digital business. It covers Cisco's approaches to reinventing the network through intent-based networking, embracing a multicloud world, unlocking the power of data through analytics and insights, and focusing on the human experience. Security is emphasized as foundational.
Cisco Connect 2018 Philippines - next-generation customer care and the connec...NetworkCollaborators
This document discusses key trends in customer experience and digital technologies that will impact customer interactions by 2020. It outlines 6 major technology trends: 1) Smart Stores that blend physical and digital retail, 2) Hyper-Personalization using data and AI to offer highly customized experiences, 3) Intelligent Assistants that will facilitate more conversations between customers and bots, 4) Remote Experts using virtual interactions to provide expert advice and support, 5) Instant Fulfillment technologies like drones and autonomous vehicles that enable same-day delivery, and 6) Augmented Reality that combines digital and physical worlds in areas like virtual shopping. The presentation argues that customers' rising expectations around personalized, convenient experiences will drive companies to adopt these new technologies to transform their customer
This document describes the services offered by Sucoso Management Consulting & Technical Advisory, including strategic consulting, systems integration, and technical advisory services to help businesses innovate, sustain growth, and embrace new technologies like IoT, cloud computing, and more. It provides an overview of Sucoso's personnel, partnerships, and credentials, aiming to position the company as a trusted advisor able to deliver high value solutions through a combination of technical expertise, industry experience, and cost-effective collaboration.
Announcing the availability of the largest and most comprehensive repository of technology asset data on the planet. Current and constantly curated. Available on the software industry’s first open platform for this data. It’s about time.
Learn how you can maximize the critical technologies that run your business with our flexible, comprehensive tiered service model. We have the people, process, and tools to proactively managed your IT infrastructure with our managed services.
Accenture Enkitec Group: Oracle database and Engineered SystemsAccenture Operations
A global leader in Oracle Exadata implementations, Accenture Enkitec Group has one of the largest concentrations of senior talent in Oracle database and Engineered Systems in the world. Our professionals are equipped with the necessary skills, plus the breadth and depth of experience to help our clients design and tune any Oracle database, and in particular to reap the full benefits of Oracle Engineered Systems
Find out more here http://bit.ly/2feNHjB
Follow us on Twitter here https://twitter.com/AccentureOps
LinkedIn https://www.linkedin.com/company/accenture-operations
Ng Ten Seng is an experienced IT Manager seeking a new challenging IT role. He has over 30 years of experience managing IT infrastructure, applications, operations, and user support across multiple industries in Asia Pacific countries and Saudi Arabia. Some of his accomplishments include setting up life science and oil/gas labs in Singapore worth over $14 million, managing data centers and infrastructure for 21 countries, and leading the first migration from legacy systems to ERP/business solutions in the Asia Pacific region. He is proficient in technologies like servers, networking, security, ERP systems, and various platforms/operating systems.
Integrating Project Management with Service Management Best Practices, Feb 27...Google
SureSkills is a multi-national services company offering IT, business skills, service management, and training consulting. The document summarizes a presentation given by Bill Heffernan of SureSkills comparing traditional and agile project management perspectives. Traditional methods focus on lifecycle stages, planning activities, stakeholder management, and risk management. An agile perspective emphasizes DevOps, which stresses communication between developers and IT to rapidly produce software. While agile aims to address long-standing issues, integration challenges remain between development and operations teams.
This webinar features ServiceNow Sr. Director of Security and Risk Practice, Bryce Schroeder who discusses how agencies can both enhance their cybersecurity situational awareness, and ensure incident tracking and response is aligned with their cyber priorities for protection of systems and information assets.
Highstreet provides a range of IT services including a 24/7 network operations center to monitor networks, systems and applications. They offer maintenance and support programs as an authorized service provider for major manufacturers. Highstreet also provides professional services such as consulting, engineering, and hosting. They are a full service IT solutions provider that designs, implements and supports IT solutions over the full lifecycle.
MSSP – you’ve probably heard the term, but is it just more industry jargon? With small businesses under constant cyber-attack, the time is ripe to beef up your MSSP offerings.
Many MSPs understand the need for a strong information security portfolio. What they don’t realize, however, is that it’s much more than just a stack of vendor security products and services. You need a strategy and a recipe for success.
Register now to join Eric Rockwell, President and CIO of centrexIT, and Ted Hulsy, VP of Marketing at eFolder, as they share what it means to be a true MSSP. Come get the key ingredients for developing a competitive managed security offering.
Why Your Support Organization Might Be Shifting in the Wrong DirectionLogMeIn
This document discusses strategies for help desk support. It states that help desk teams spend most of their time on repetitive tasks, troubleshooting issues, and keeping systems running securely. The document advocates for a "shift left" approach where more routine issues are moved to self-service solutions so technicians can focus on more complex problems. Some benefits cited include decreased costs, faster ticket resolution times, and freeing up technician time. Ways to implement this include identifying self-service options, providing documentation, and using remote support tools that allow seamless cross-device assistance.
This document provides information about Presidio, a digital transformation solutions company. It discusses Presidio's cloud solutions capabilities including consulting, integration services, software practices, DevOps, and managed cloud services. It provides examples of Presidio projects including securing a client's websites on AWS and ensuring HIPAA compliance for medical applications on AWS. The document also outlines Presidio's status as an APN Advanced Consulting Partner and their expertise in cloud migrations, architectures, and ongoing management.
How to Solve Problems Faster with Live Video SupportLogMeIn
76% of customers who have a negative customer experience with a business switch to a competitor. In a digital marketplace, you're always one click away from losing a customer to the competition. To keep up, companies must lead the digital transformation in delivery of services and new customer value or it risks leaving the door open to disruption by more digitally native companies.
Hydrix Services & Capability Overview 2012innovation9
Hydrix is one of the largest independent software and electronics engineering design consultancies in Australia. They specialize in designing high technology products for mining, communications, industrial, biomedical, and business clients. Hydrix offers full-service support from initial concept development through production and certification. They have over 150 years of combined experience from their team of top engineers and use leading processes and tools. Hydrix has a focus on quality, client satisfaction, and has never lost an established client.
Cisco Connect 2018 Singapore - Do more than keep the lights onNetworkCollaborators
The document discusses Cisco's new Business Critical Services and High-Value Services offerings which are designed to help customers optimize their networks and operations. Business Critical Services applies analytics, automation, and expertise to predict opportunities, prevent risks, and help with technology transitions. High-Value Services builds on Cisco's product support to provide solutions support, technical advantage services, and software support with benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as 56% increased Wi-Fi availability and 30,000 hours of automation savings.
Cisco Connect 2018 Malaysia - Emerging technologies are game-changers for te...NetworkCollaborators
The document discusses digital transformation and Cisco's services to support digital transformation efforts. Some key points:
- Digital transformation is critical for companies but many lack the skills, knowledge, and technology to transform successfully.
- Cisco offers a range of services to help companies with every step of digital transformation from defining a future state to assuring the future state is achieved.
- Cisco's Business Critical Services and High Value Services work together to provide faster problem resolution, peak performance, and smoother IT transitions during digital transformation projects.
Cisco Connect 2018 Thailand - Improving user experience & productivity th...NetworkCollaborators
The document discusses collaboration tools and audio solutions for conferencing. It notes that investments in collaboration aim to improve efficiency and productivity, but this depends on ease of working together. User experience is the top priority. Collaboration is moving to the cloud for simplicity, cost savings, and scalability. The document then discusses challenges like poor audio quality and BYOD support, and presents Shure's audio conferencing solutions like ceiling array microphones and wireless microphones to address these issues. It provides a case study of PwC Australia using these tools for flexible client collaboration spaces.
This document discusses intent-based networking powered by Cisco's Digital Network Architecture. It describes why intent-based networking is needed due to the limitations of traditional networks in handling more users, devices, and complex configurations. Cisco's intent-based networking solution uses Cisco DNA Center and network devices to deliver automation, assurance, and security through the use of intent, context, analytics, and machine learning. It provides benefits such as reduced operating costs, improved issue resolution times, and lower security breach impact.
The document discusses Cisco's strategy to deliver a secure, intelligent platform for digital business. It covers Cisco's approaches to reinventing the network through intent-based networking, embracing a multicloud world, unlocking the power of data through analytics and insights, and focusing on the human experience. Security is emphasized as foundational.
Cisco Connect 2018 Philippines - next-generation customer care and the connec...NetworkCollaborators
This document discusses key trends in customer experience and digital technologies that will impact customer interactions by 2020. It outlines 6 major technology trends: 1) Smart Stores that blend physical and digital retail, 2) Hyper-Personalization using data and AI to offer highly customized experiences, 3) Intelligent Assistants that will facilitate more conversations between customers and bots, 4) Remote Experts using virtual interactions to provide expert advice and support, 5) Instant Fulfillment technologies like drones and autonomous vehicles that enable same-day delivery, and 6) Augmented Reality that combines digital and physical worlds in areas like virtual shopping. The presentation argues that customers' rising expectations around personalized, convenient experiences will drive companies to adopt these new technologies to transform their customer
This document describes the services offered by Sucoso Management Consulting & Technical Advisory, including strategic consulting, systems integration, and technical advisory services to help businesses innovate, sustain growth, and embrace new technologies like IoT, cloud computing, and more. It provides an overview of Sucoso's personnel, partnerships, and credentials, aiming to position the company as a trusted advisor able to deliver high value solutions through a combination of technical expertise, industry experience, and cost-effective collaboration.
Announcing the availability of the largest and most comprehensive repository of technology asset data on the planet. Current and constantly curated. Available on the software industry’s first open platform for this data. It’s about time.
Learn how you can maximize the critical technologies that run your business with our flexible, comprehensive tiered service model. We have the people, process, and tools to proactively managed your IT infrastructure with our managed services.
Accenture Enkitec Group: Oracle database and Engineered SystemsAccenture Operations
A global leader in Oracle Exadata implementations, Accenture Enkitec Group has one of the largest concentrations of senior talent in Oracle database and Engineered Systems in the world. Our professionals are equipped with the necessary skills, plus the breadth and depth of experience to help our clients design and tune any Oracle database, and in particular to reap the full benefits of Oracle Engineered Systems
Find out more here http://bit.ly/2feNHjB
Follow us on Twitter here https://twitter.com/AccentureOps
LinkedIn https://www.linkedin.com/company/accenture-operations
Ng Ten Seng is an experienced IT Manager seeking a new challenging IT role. He has over 30 years of experience managing IT infrastructure, applications, operations, and user support across multiple industries in Asia Pacific countries and Saudi Arabia. Some of his accomplishments include setting up life science and oil/gas labs in Singapore worth over $14 million, managing data centers and infrastructure for 21 countries, and leading the first migration from legacy systems to ERP/business solutions in the Asia Pacific region. He is proficient in technologies like servers, networking, security, ERP systems, and various platforms/operating systems.
Integrating Project Management with Service Management Best Practices, Feb 27...Google
SureSkills is a multi-national services company offering IT, business skills, service management, and training consulting. The document summarizes a presentation given by Bill Heffernan of SureSkills comparing traditional and agile project management perspectives. Traditional methods focus on lifecycle stages, planning activities, stakeholder management, and risk management. An agile perspective emphasizes DevOps, which stresses communication between developers and IT to rapidly produce software. While agile aims to address long-standing issues, integration challenges remain between development and operations teams.
This webinar features ServiceNow Sr. Director of Security and Risk Practice, Bryce Schroeder who discusses how agencies can both enhance their cybersecurity situational awareness, and ensure incident tracking and response is aligned with their cyber priorities for protection of systems and information assets.
Highstreet provides a range of IT services including a 24/7 network operations center to monitor networks, systems and applications. They offer maintenance and support programs as an authorized service provider for major manufacturers. Highstreet also provides professional services such as consulting, engineering, and hosting. They are a full service IT solutions provider that designs, implements and supports IT solutions over the full lifecycle.
MSSP – you’ve probably heard the term, but is it just more industry jargon? With small businesses under constant cyber-attack, the time is ripe to beef up your MSSP offerings.
Many MSPs understand the need for a strong information security portfolio. What they don’t realize, however, is that it’s much more than just a stack of vendor security products and services. You need a strategy and a recipe for success.
Register now to join Eric Rockwell, President and CIO of centrexIT, and Ted Hulsy, VP of Marketing at eFolder, as they share what it means to be a true MSSP. Come get the key ingredients for developing a competitive managed security offering.
Why Your Support Organization Might Be Shifting in the Wrong DirectionLogMeIn
This document discusses strategies for help desk support. It states that help desk teams spend most of their time on repetitive tasks, troubleshooting issues, and keeping systems running securely. The document advocates for a "shift left" approach where more routine issues are moved to self-service solutions so technicians can focus on more complex problems. Some benefits cited include decreased costs, faster ticket resolution times, and freeing up technician time. Ways to implement this include identifying self-service options, providing documentation, and using remote support tools that allow seamless cross-device assistance.
This document provides information about Presidio, a digital transformation solutions company. It discusses Presidio's cloud solutions capabilities including consulting, integration services, software practices, DevOps, and managed cloud services. It provides examples of Presidio projects including securing a client's websites on AWS and ensuring HIPAA compliance for medical applications on AWS. The document also outlines Presidio's status as an APN Advanced Consulting Partner and their expertise in cloud migrations, architectures, and ongoing management.
How to Solve Problems Faster with Live Video SupportLogMeIn
76% of customers who have a negative customer experience with a business switch to a competitor. In a digital marketplace, you're always one click away from losing a customer to the competition. To keep up, companies must lead the digital transformation in delivery of services and new customer value or it risks leaving the door open to disruption by more digitally native companies.
Hydrix Services & Capability Overview 2012innovation9
Hydrix is one of the largest independent software and electronics engineering design consultancies in Australia. They specialize in designing high technology products for mining, communications, industrial, biomedical, and business clients. Hydrix offers full-service support from initial concept development through production and certification. They have over 150 years of combined experience from their team of top engineers and use leading processes and tools. Hydrix has a focus on quality, client satisfaction, and has never lost an established client.
Cisco Connect 2018 Singapore - Do more than keep the lights onNetworkCollaborators
The document discusses Cisco's new Business Critical Services and High-Value Services offerings which are designed to help customers optimize their networks and operations. Business Critical Services applies analytics, automation, and expertise to predict opportunities, prevent risks, and help with technology transitions. High-Value Services builds on Cisco's product support to provide solutions support, technical advantage services, and software support with benefits like fewer outages, faster resolution times, and increased uptime. Early customers are seeing outcomes such as 56% increased Wi-Fi availability and 30,000 hours of automation savings.
Roubini ThoughtLab-Cisco Wealth 2021-Go Digital or Bust Webinar January 31, 2017Econsult Solutions, Inc.
The document discusses a webinar presented by Cisco and Roubini ThoughtLab on defining digital transformation in the financial services industry. It highlights findings from their research report "Wealth and Asset Management 2021: Preparing for Transformative Change" which predicts that 48% of investors may switch providers by 2021 as the industry grows by $50 trillion and digital technology plays a larger role. The webinar aimed to help financial firms understand needed changes and capabilities to compete in the evolving digital landscape.
The document discusses how enterprises are preparing for the future of workplace by adopting more digital and collaborative tools. It notes several expectations of modern digital workplaces like high availability of services, easy sharing of files, and use of preferred devices and apps for work. The document then discusses PLDT Enterprise's managed unified communications and contact center services which help businesses by taking care of infrastructure management and providing predictable costs. It argues that PLDT's services simplify operations, provide dedicated support, and allow businesses to focus on their strategy.
This document discusses cybersecurity challenges in ASEAN countries and proposes actions to address them. It finds that ASEAN is a prime target for cyber attacks due to rising vulnerabilities from increasing digital connectivity and trade. However, cyber defenses across ASEAN remain weak due to issues like limited cooperation, underinvestment and a fragmented security industry. The document calls for urgent actions including developing policy frameworks, building cybersecurity capabilities, and strengthening regional cooperation to fortify ASEAN's cyber ecosystem against growing threats.
The document discusses cybersecurity challenges facing the ASEAN region and proposes actions to address them. It finds that ASEAN countries are increasingly being targeted by cyber attacks. The cybersecurity industry in the region is fragmented with many small players and few holistic solutions providers. There is a lack of coordination between countries on issues like intelligence sharing. The document calls for sustained investment in cybersecurity, establishing a regional coordination platform, and developing the next generation of cybersecurity capabilities to strengthen the ecosystem.
Cisco Connect 2018 Singapore - delivering intent for data center networkingNetworkCollaborators
The document discusses Cisco's Network Assurance Engine, which uses formal methods and mathematical modeling to continuously verify and validate an entire network to provide confidence that the network is operating as intended. It analyzes all non-packet data across the data center network to identify errors and issues proactively. This helps customers predict the impact of changes, proactively verify network-wide behavior, and assure network security policy and compliance. The tool finds critical issues and potential outages, and provides insights to optimize policies and configurations. It offers quick time to value through an easy deployment and user interface focused on "smart events".
The document discusses challenges and best practices for Internet of Things (IoT) initiatives based on a survey. Only 26% of companies report successful IoT initiatives. Collaboration between IT and business units, internal IoT expertise, and technology-focused culture are keys to success. IT and business executives differ in their perceptions, with IT placing more importance on technologies and business on strategies and processes. Common challenges include time, data quality, expertise, integration, and budgets. Successful organizations engage partners across all stages of IoT projects. Data from IoT projects can improve products, decisions, costs, customer interactions, and downtime. Most companies believe they have just begun realizing IoT's potential.
Results-Driven Trends in Today's Legal OperationsIFLP
The document summarizes trends in legal operations presented by Steven Harmon, Vice President and Deputy General Counsel at Cisco. The presentation covers Cisco's approach to legal which focuses on ensuring transparency, being change agents, having a low-cost and high-quality legal department, and partnering with clients. It also discusses the attorney identity crisis, treating attorneys as project managers, the importance of tools, process and culture, and Cisco's Global Center of Excellence (gCOE) which takes a programmatic approach. Finally, it outlines trends to watch such as the impact of artificial intelligence, machine learning, analytics and increased accountability.
Mike Killian from Cisco was in attendance at Next Dimension to discuss IoT, IT/OT Convergence, and all things Smart Manufacturing. This presentation showcases the impact of Smart Manufacturing strategies as implemented across Cisco's supply chain.
The document discusses Cisco's technical services and how they can help organizations with their digital transformations. It outlines key market trends like cloud, IoT, analytics, and mobility that are driving digital transformations. It then discusses how Cisco's services like foundational support, high-value support services, solution support, and software support can help enhance operations, unlock value, and maximize uptime. It provides examples of outcomes customers have achieved through Cisco services like faster resolution times, increased uptime, and higher ROI.
Cisco Connect 2018 Singapore - Changing the Security EquationNetworkCollaborators
This document discusses cybersecurity challenges in ASEAN and proposes solutions. It finds that ASEAN faces rising cyber threats as digital connectivity increases. Countries have different levels of policy preparedness and investment. The cybersecurity industry in the region is also fragmented with many small players. There is a need for greater cooperation between governments and businesses to strengthen defenses, share intelligence, and build capabilities through training to change the security equation in ASEAN.
Oracle Customer Engagement in a Digital WorldMyles Freedman
The document discusses how communication professionals (CSPs) need to engage digital customers. It notes that digital customers have short attention spans and are hard to please. CSPs need to follow rules like engaging customers on social media instead of directly selling, recognizing customers use multiple channels, and providing no service is sometimes the best service. The document advocates that CSPs use customer data from all touchpoints to develop a unified customer view and provide personalized experiences across channels. It provides examples of how Vodafone and Oi Brazil improved customer engagement and business results by integrating Oracle CX Cloud platforms.
The document discusses the challenges facing cybersecurity in Southeast Asia. It notes a rising risk of cyber attacks in the region due to increasing digital connectivity and interdependence between countries. Cyber defenses are often porous due to limited intelligence sharing and underinvestment. The cybersecurity industry in Southeast Asia is fragmented with many small players and a lack of holistic providers. The document calls for sustained regional commitment to cybersecurity and building cybersecurity capabilities to strengthen the ecosystem.
Your vibe attracts your tribe: Create an experience that secures top talent |...LinkedIn Talent Solutions
1) Jill Larsen presented on Cisco's transformation of their talent acquisition process to create an improved experience that attracts top talent.
2) Cisco implemented a new talent brand strategy, optimized their careers website and applicant tracking system, and developed a "People Deal" to define Cisco's commitment to employees.
3) These changes resulted in stronger talent brand recognition for Cisco and improved hiring outcomes such as increased application rates and higher candidate engagement scores.
Интуитивная сеть как платформа для надежного бизнесаCisco Russia
The document discusses how software defined platforms can transform networks to support digital businesses. It describes how intent-based networking with Cisco Digital Network Architecture provides security, visibility, automation and insights to enable businesses. Key capabilities covered include secure segmentation, detecting threats in encrypted traffic, mass IoT deployment automation, and using machine learning for end-to-end network assurance. Case studies demonstrate how Cisco solutions helped businesses improve services, workforce mobility, security and data privacy.
Digital Supply Chains & the Internet of ThingsKevin Ross
Kevin Ross, Senior Director of Supply Chain Transformation and New Business Model Enablement at Cisco will share their journey to a Digitized supply chain. For Cisco, this shift involves making big bets on five emerging technologies to digitize their supply chain: IoT or the Internet of Things, Big Data and Analytics, Cloud Based Applications, Mobility and Collaboration.
The document discusses cybersecurity strategies and the importance of an integrated approach. It notes that today's network security environment is complex, with the average enterprise using over 50 security products. This results in a "security effectiveness gap" due to the mountains of complexity from so many individual components. The document advocates for consolidating security tools and taking an integrated, architecture-based approach to improve visibility, automation, and effectiveness across the security posture.
This document discusses cybersecurity challenges in Southeast Asia and outlines Cisco's approach to addressing these challenges. It notes that ASEAN countries face rising cyber threats but have low policy preparedness. The cybersecurity landscape is complex and fragmented. Cisco's strategy involves integrating security across networks, endpoints, cloud, and other domains. It aims to provide visibility, detection, prevention and response capabilities through technologies, training programs, and collaborations.
This presentation from Cisco discusses the company's financial strategy and performance. It notes that Cisco aims for profitable growth through strategic investments and capital returns. Cisco is executing on shifting more of its software offerings to subscription models to drive recurring revenue and continuing to deliver earnings per share growth during this transition. The presentation also provides projections for Cisco's revenue, software revenue, recurring revenue, and deferred revenue through FY20 that indicate continued growth.
Similar to [Cisco Connect 2018 - Vietnam] Jijun cai present - cisco connect 2018 vn- cisco services (20)
The document discusses Cisco's next-generation SD-WAN architecture. It notes that applications are moving to the cloud, users are accessing apps from diverse mobile devices, and the internet edge is moving to branches. The Cisco SD-WAN solution provides a secure WAN fabric with elements like the vEdge router, vSmart controller, and vBond orchestrator. It separates the control, data, and management planes and provides benefits such as application awareness, security, scalability, and simplified operations.
Cisco SD-WAN provides intent-based networking for digital businesses facing unprecedented demands on their networks. It offers greater agility, advanced threat protection, and better user experience through a cloud managed fabric. Cisco SD-WAN simplifies WAN operations and management while enabling consistent application performance across physical and virtual endpoints. It also improves security and simplifies the transition to cloud-based applications and services.
[Cisco Connect 2018 - Vietnam] Long ton dc pss hyper flexNur Shiqim Chok
The document discusses Cisco's HyperFlex hyperconverged infrastructure solution. It highlights how HyperFlex provides support for any application on any cloud at any scale. It details how HyperFlex is engineered on Cisco UCS and features the Cisco HX Data Platform for storage optimization. The document also summarizes benefits like accelerated deployment, increased utilization, lower management costs, and support for increased capacity, resiliency, availability, workloads, and cloud choices.
The document discusses Cisco's Software Defined Access (SDA) and Intent-based Networking solutions. SDA provides an automated and simplified approach to network design, provisioning, and management compared to traditional networks. Key benefits of SDA include centralized policy provisioning, identity-based segmentation, and real-time network analytics and troubleshooting through the Cisco DNA Center.
[Cisco Connect 2018 - Vietnam] Joseph yap journey to the multi cloudNur Shiqim Chok
This document summarizes a presentation about strategic and operational considerations for journeying to a multi-cloud environment. It discusses concerns around assuring workload performance, managing cloud costs, and data center capacity planning after application deployment. It introduces Cisco Workload Optimization Manager (CWOM) and how it can drive environments towards a desired state of performance, compliance and cost. CWOM allows for initial workload placement, scaling resources, self-managing workloads, and moving or retiring resources. The presentation also covers data center capacity modeling and cloud migration planning using CWOM. Finally, it discusses strategic reasons for using multiple clouds, and how Cisco CloudCenter can provide a single platform for deploying and managing applications across multiple cloud environments.
The document discusses Cisco's Meraki and DNA Center products. It describes how DNA Center version 1.1 allows Meraki devices to be managed through the DNA Center controller, providing visibility of Meraki networks. This integration provides customers with a single management option for hybrid Meraki and DNA Center networks. The document also outlines various features available through Meraki, such as wireless health monitoring, analytics, and insights that help with troubleshooting, operational efficiency, and business intelligence when used with DNA Center.
[Cisco Connect 2018 - Vietnam] It transformation an imperative for driving bu...Nur Shiqim Chok
The document discusses the key principles of IT transformation, including hybrid cloud, virtualized networks, future-ready storage, analytics and big data, and multi-layered security. It introduces the Intel Xeon Scalable platform, which provides performance, security, agility and lower total cost of ownership. The platform delivers generational gains and outperforms on a wide range of workloads compared to benchmarks. The conclusion congratulates Cisco for a world record with UCSM servers and states that Intel and Cisco are trusted partners for IT transformation.
1) The document discusses Cisco Network Assurance Engine, a tool that uses formal methods and mathematical models to continuously verify and validate network operations and assure that the network is behaving as intended.
2) It analyzes all network data such as configurations, policies, endpoints to identify issues proactively before outages occur.
3) Some key benefits highlighted include identifying latent misconfigurations, avoiding revenue loss from outages, continuous validation of network-wide behavior, and assuring network security policy and compliance.
The document discusses Cisco's secure, intelligent platform for digital business. It highlights Cisco's focus on reinventing the network through intent-based networking, embracing a multicloud world, unlocking the power of data, improving the human experience, and ensuring security is foundational. The platform is designed to deliver insights and intelligence across network, security, data center, applications, IoT, and clouds.
The document discusses Cisco's secure, intelligent platform for digital business. It highlights Cisco's focus on reinventing the network through intent-based networking, embracing a multicloud world, unlocking the power of data, improving the human experience, and ensuring security is foundational. Cisco's portfolio and solutions help customers securely adapt to the age of intelligence.
[Cisco Connect 2018 - Vietnam] Brian cotaz cyber security strategy Nur Shiqim Chok
The document discusses Cisco's cybersecurity strategy of taking an integrated approach to security. It notes that threats have become more sophisticated over time and that a point product approach increases complexity. Cisco's security approach involves utilizing a best of breed portfolio of security products that are integrated through a common architecture. This allows threats to be rapidly contained through detection across the portfolio and coordinated responses.
The document discusses Cisco SD-WAN and its benefits for digital businesses. It notes unprecedented demands on networks from digital disruption, complexity, security issues and more. Cisco SD-WAN provides intent-based networking for branches with greater agility, advanced threat protection, and better user experience. It offers a cloud-managed fabric, end-point flexibility, application quality of experience and integrated security. Cisco SD-WAN simplifies migration to the cloud and reduces complexity for remote sites.
The document discusses Cisco's Software Defined Access (SDA) and the Catalyst 9000 series of switches. SDA provides automation, policy management, and assurance capabilities for campus networks through Cisco's DNA Center. It simplifies network segmentation, provisioning, and troubleshooting compared to traditional network architectures. The Catalyst 9000 series are new switches designed for SDA, including the stackable Catalyst 9300 for access, modular Catalyst 9400, and fixed Catalyst 9500 for aggregation/core. They offer high performance, programmability, and security features to support digital business needs.
[Cisco Connect 2018 - Vietnam] 1. lam doan introducing cisco dna assurance-...Nur Shiqim Chok
The document introduces Cisco DNA Assurance, a solution for network performance management. It discusses how traditional networks struggle to keep up with increasing users, devices, and complexity. Cisco DNA Assurance uses intent-based networking and machine learning to provide end-to-end visibility, quickly isolate problems, replicate issues for resolution, and offer guided remediation actions. It aims to transform network operations through actionable insights and simplify troubleshooting.
[Cisco Connect 2018 - Vietnam] Vipul shah intel it transformation an imperat...Nur Shiqim Chok
The document discusses how technology is transforming industries and how business outcomes now rely on digital strategies. It outlines five key principles of IT transformation: hybrid cloud, virtualized network, future-ready storage, analytics and big data, and multi-layered security. The Intel Xeon Scalable platform is presented as providing performance, security, agility and lower total cost of ownership. Cisco and Intel are positioned as trusted partners for organizations undergoing IT transformation.
- Cisco's next-gen SD-WAN architecture addresses changing user and application landscapes by moving the internet edge to branches and applications to the cloud.
- It provides centralized policy enforcement and visibility for security, simplified operations, and WAN flexibility while enabling a seamless transition from traditional to SD-WAN.
- Key elements include the vEdge router, vSmart controllers, and vBond orchestration to deliver a secure, application-aware fabric across broadband, MPLS, and 4G/LTE transports.
This document discusses Cisco's CMX platform and how it can be used to leverage wireless networks to improve customer experience and business operations. It describes how CMX provides operational analytics, customer experience analytics, location analytics, and mobile experience capabilities to drive business outcomes through insights about assets, customers, workplaces, and social media activity. Specific solutions and use cases are presented for healthcare, manufacturing, and retail industries.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
“An Outlook of the Ongoing and Future Relationship between Blockchain Technologies and Process-aware Information Systems.” Invited talk at the joint workshop on Blockchain for Information Systems (BC4IS) and Blockchain for Trusted Data Sharing (B4TDS), co-located with with the 36th International Conference on Advanced Information Systems Engineering (CAiSE), 3 June 2024, Limassol, Cyprus.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Digital transformation remains a major C-suite focus, naturally.
And for the CIO that translates into a long list of focus areas.
For a long time, businesses have used IT service providers to augment skills and resources internally.
In our research, 74% of VP-level decision makers say that using IT services is essential to their success.
And 54% say they actively plan to increase their use of IT services in the year ahead.
70% of IT spend is on maintenance and only 30% is on innovation (Gartner)
Due to the increasingly threats, complexities and pressure, IT departments’ mindsets are to keep things working rather than focusing on innovation inside of IT due to a lack of skills and knowledge.
IT departments can move from the defensive a more offensive strategy by partnering with Service vendors that take more of a predictive view and leverage automation to ultimately accelerate innovation.
Automation doesn’t displace the IT team, rather it allows them to focus on the things they want to spend time on (the 30 percent).
And as CIOs set out to pursue those areas of investment to realise their digital transformation objectives, one thing comes up time and again as the biggest barrier is the technical skills gap.
We’ve surpassed a tipping point: the IT talent gap is not going away, ever. Rather than trying to eliminate it, leading organizations are focusing on how best to manage the perpetual gap brought about by the rapid pace of innovation and disruption that characterizes all industries.
While organizations worldwide have acknowledged the digital skills and knowledge gap, the industry’s best efforts to fix it over the past decade — STEM training, reskilling, automation — have fallen short.
The IT talent gap is real. It takes >100 days to fill any number of different positions in hot areas like cybersecurity or cloud, AI or big data, and salaries have grown along with demand.
According to IDC's 2017 Global Digital Transformational (DX) Leader Survey, a lack of digital skills in the organization was cited as the single largest challenge to successfully implement digital transformation. Companies seeking to implement digital transformation are creatively looking to other sources of talent to enable their digital strategies.
IT is one of the most challenging roles to fill globally. There is a shortage of talent in key areas such as IT, network architecture, security and automation — critical technical roles for which CIOs need qualified professionals.
There is a significant risk that some CIOs and IT departments will fall further behind if they cannot properly address this critical skills shortage, putting their organizations in peril of losing their competitiveness.
Data Points
According to the IDC Worldwide Digital leader survey, 69% of respondents stated they lacked the right people, knowledge, and technology to transform.
70% of IT networking teams believe programming and scripting skills are must. But only 15% of the IT networking talent has these skills today. (source: Cisco Survey)
According to projections, global cybersecurity workforce will have more than 1.5 million unfilled positions by 2020. (source: Frost & Sullivan)
“Today’s digital skills and knowledge gap is growing into tomorrow’s talent epidemic.”
“As this year’s many data breaches reveal, we need more digital skills and knowledge in the workforce.”
“IT has reached a tipping point; companies need to look at outside resources that leverage AI and automation or risk being left behind.”
Companies must take a much more strategic view of what IT service providers can give them as part of a multi-sourcing model, using external IT providers and their partner ecosystems as an integral part of their plans.
IT service providers give companies access to:
Broad, collective expertise: honed through experience with many different customers and technologies. But it’s not just about the singular employee.
Quality and results: with the most mature methodologies and mature processes, the necessary certifications — and a depth of experience from a huge number of engagements.
Innovation: not just individual creativity, but billions in R&D and access to the insights that unique large-scale data sets can generate.
Flexibility: the ability to engage in all kinds of ways: fixed project, annual contract, to scale up and down, engage globally 24x7, even access their skills and resources through self-service. And they can often give you access to a huge ecosystem of partners to best fit your needs.
Education and training: both through informal knowledge transfer during a project, and through formal training, onboarding and documentation.
To address both of these challenges, Cisco is introducing Cisco Predictive Services, which leverage AI and machine learning to optimize IT talent and knowledge for prevailing business priorities so that CIOs can remain at the forefront of unlocking growth and mitigating risk in their organizations.
Services must be built for the new reality: fast, flexible, focused on delivering outcomes in your most critical areas.
By combining people + technology we deliver services that constantly learn, constantly adapt, constantly protect, with human flexibility and intuition and the speed and scale that only machines can deliver.
Cisco is the first in predictive services and a force multiplier for organizations. We offer the power and intelligence of AI to our customers to solve their problems first and ultimately get closer to their end user/customer.
Designed to be predictive and preemptive, the new Services offerings allow organizations to reallocate their IT spend and focus on innovation and growth.
According to Cisco’s recent Services landscape report, the top benefits organizations are looking to achieve from IT services include filling key talent or skills gaps, access to unique expertise or capabilities and refocus internal staff on other priorities.
Additionally, the strategic challenges where IT services are most important in helping to address include allowing IT to focus on strategic priorities rather than keeping systems running and increasing the speed at which they implement new technology to support business priorities.
And all that investment has paid off.
We’ve achieved an unprecedented 11 years straight of JD Power Certifications for excellence in customer service, and 30+ TSIA Star wins.
Three quarters of the Fortune 100 choose us, as well as dozens of countries and cities that work with us on digitisation.
We’ve trained and certified 3 million professionals, and 80% consider Cisco certified staff more valuable and knowledgeable than individuals who hold another certification.
And it’s made us a stable, profitable $12 billion business with loyal customers.
The key to our value is that we’re there for our customers at every stage of their project.
The services we offer sit in six buckets across the IT lifecycle:
Advisory services: Architect a strategy to use technology to achieve business goals
Implementation services: Integrate new systems and software
Optimization services: Extract value by simplifying and securing the IT environment
Managed services: Shift focus to strategic activities to innovate and transform faster
Technical services: Ensure IT works simply, consistently, and securely
Training services: Develop talent truly capable of transforming businesses
And we offer services across all six of the technology “architectures” that Cisco offers, as well as the solution areas we offer for service providers
So we’re there for them, whether they’re looking to chart a course to cloud, understand what the Intuitive networking capabilities mean for their business, design and test an IoT pilot, implement next-generation firewalls, optimize their usage of collaboration tools, manage their data centers, support their entire organization globally and consistently, or train their staff in security fundamentals.
It’s important to note that we’re extending services across business critical technology silos…wireless, security, etc. Every customer has a heterogeneous environment and that Cisco can seamlessly manage it all.
Don’t forget third-party support as part of solution support, and the fact that in key areas like security services we’re truly vendor-neutral.
The next stage of evolution is here
We are introducing two key service portfolios: Cisco Business Critical Services and High-Value Services
You may be familiar with our Optimization Services portfolio, which we’ve offered for more than ten years.
In one sentence, optimization is about making sure that a company’s technology infrastructure runs well, delivers value, and stays current with the changing needs of the organization.
We started out with our Networking Optimization Services (NOS) and then as we added new architectures, we added another optimization service. Today, we have some customers who have seven different Optimization Services and seven different delivery experiences. But although our structure might not have been optimal, customers have received huge value from our Services.
In fact, through a recent IDC Business Value Study 2017, we discovered that our customers have been experiencing some very impactful results with Cisco’s Optimization Services – reduced downtime by 74% and OpEx by 21%, increased efficiency by 30% and as much as 262% ROI over a 5-year span.
But customers have asked for help digitizing their current operations and transforming to new technologies that could drive their business forward.
So we built upon the success of our Optimization Services with new innovations designed to speed value, and a streamlined offer that goes across architectures. We’ve also organized our service capabilities in a transformational framework that aligns to targeted customer outcomes at each stage of their journey.
Today, we are introducing a new portfolio of subscription-based services, called Cisco Business Critical Services that delivers a consistent service experience.
Business Critical Services empowers customers through a transformational framework.
In one sentence, what does business critical do and how does it do it?
Business Critical applies actionable analytics, automation, compliance and world-class technology expertise to help our customers predict opportunities, preempt risks, and navigate technology transitions. This strategy is used across architectures to drive a consistent experience regardless of what technology is involved.
We continue from our one sentence definition by learning where a customer is in their transformational maturity. Then, we apply our framework to recommend the service capabilities that map to one of three critical business and operational goals:
Achieve cost efficiency and compliance
Accelerate business agility
Set their transformation agenda
This all culminates in enabling customers to achieve a secure, efficient and agile environment across architectures.
We’ve added new service innovations to help our customers optimize continually and transformation journey.
Analytics
Now, customers can receive near real-time analytics through the Business Critical Insights portal, powered by an Artificial Intelligence engine. We’ve shared analytics with our customers in the past through manual report pulls and large 50+ page reports delivered once or twice a quarter to customers. The information was too overwhelming and too old to be perceived as impactful to customers. With this new AI engine and cloud-based portal, Customers can easily monitor KPIs, trends, correlations, benchmarking, and anomaly detection with ease. In addition, one of our experts will help them prioritize recommendations from this new portal.
Automation
We are helping customers automate critical tasks through new automation tools that automate TAC case submissions, predict issues and alert customers, and create testing environments up to 7x faster.
Compliance and Remediation as part of Business Critical Services enables the achievement of successful outcomes by implementing our recommendations, automatically. We are able to automate audits and associated remediation for software upgrades, large configuration projects, and regulatory as well as industry standard compliance.
Security protects against threats
Our security offers more than an infrastructure; it’s a smart and holistic protection for your business, your customers, and your brand. We added Incident Reponses as a baseline to help start and drive security conversations and to help you ensure a secure customer experience.
The results have been dramatic.
Global Entertainment Company
Wi-Fi Analytics
An Entertainment customer was looking to provide always-on connectivity for fans to create broader fan engagement and new revenue-generating services. However, problems with connectivity made it impossible to accomplish these goals. So we provided them with several AS services including Wi-Fi analytics which allowed them to closely monitor their network so they could predict issues and preempt issues before they could affect the Fan Experience. Stability in the network improved significantly and they were able to improve in venue services like ticket scanning and develop new revenue streams like Wi-Fi onboarding advertisements. Improved satisfaction by enabling a unique experience for fans.
Service Provider
Automated Fault Management
Research shows that a huge portion of technology issues/downtime are due to human error. The story was no different for one of our large service providers. They asked our Cisco Optimization team to help them try to improve the situation. A little over a year ago we developed a new Cisco service we’re now calling Automated Fault Management that uses Signatures to identify known issues the minute they happen and log a case with the TAC and our customer’s NOC without any human intervention. But we went a step further and created predictive Signatures as well that send notifications on potential issues so they can preempt problems before they can affect their business. We’ve been able to significantly reduce case submission times without the customer having to lift a finger. The customer now has 25% of all of their cases being automatically submitted – saving time, money, and decreasing downtime.
Service Provider
Software Compliance and Remediation
As part of a new network transition, the customer needed to update thousands of devices with policy & OS to handle services. Manpower and time costs were excessive. Internal estimates of approximately 2,572 12-hour maintenance windows (MW) to complete.
Using Software Compliance and Remediation we were able complete changes on 54,000 devices with 99.89% accuracy and without human intervention. This ended up saving them over 30,000 man hours.
Technology Retailer
Regulatory Compliance and Remediation
With all of the data breaches regulatory and industry standards are getting more and more stringent and security is top of mind for our customers.
A technology retailer was struggling to keep up with Payment Card Industry (PCI) data security standards and was dealing with continual hacks to its system. Our Regulatory Compliance and Remediation Service enabled them to get down to “zero penalties” for non-compliance, and helped them to confidently continue their rapid growth of 15-20 stores opened per year.
“Unlocking value” may not be the first thing you think of when you think of technical services.
In the old days, technical support meant shipping you a new box when your old one broke.
Today, looking at discrete pieces of equipment and fixing problems fast will just not cut it.
So while Cisco Technical Services is well known for industry-leading product level support with Smart Net Total Care and “basic” Software Support, utilizing our award-winning TAC, in addition to these foundational services, we offer high-value services for software, multivendor solution environments, and networks.
With high-value services we go beyond basic hardware support to deliver proactive and prescriptive service options at the software, solution, and network and entire infrastructure level.
These services enable our customers to get the most value out of their Cisco IT investments.
Cisco high-value services build on our industry leading product support services with offerings that use analytics, expertise, and scale to deliver more proactive and prescriptive services. These high-value services combine technical adoption, onboarding capabilities, and support for third-party partner ecosystems with technology experts who know your network. High-value services enable our customers to maximize uptime, enhance operations, and unlock more value from their IT investments.
So what’s included in the High-value Services portfolio?
At the software level, we’re giving customers the support they need to build-out software-defined networks and make better use of software tools from collaboration to security.
New high-value services in our software support portfolio include enhanced and premium service options that fix issues proactively, and give customers direct access to designated experts to help with capabilities such as: technology adoption, onboarding and training, configuration guidance & support, and incident analysis.
At the solution level, our customers are asking for help to address their hyper-converged infrastructures that include a mix of Cisco and other vendors’ products.
Solution Support provides centralized support for Cisco hardware, software and third-party ecosystems from first call to resolution.
And at the network level, we’re providing a personalized approach to deal with the entire network rather than just individual components.
Network level support covers the customer’s whole environment, with KPI scorecards and customer benchmarking, a much more holistic and strategic view of the infrastructure.
TSA
Cisco Technical Services (TS) Advantage goes beyond break/fix to help customers drive operational outcomes. It is a personalized high-value service that can:
Improve operational efficiency by increasing staff productivity and enhancing IT utilization
Minimize business disruptions by accelerating time to restoration, reducing downtime, and improving IT agility
The team of Cisco experts assigned to your account provide personalized support at the network level. They get to know your network inside and out and can provide insights and recommendations to not only restore your network faster when incidents occur but also to help avoid incidents and make IT operations more efficient.
Your Cisco TS Advantage team also uses powerful tools to help them analyze your network and monitor key performance indicators, or KPIs to help drive operational outcomes. Sophisticated analytics and graphical charts about KPIs make it easier to spot trends and identify the root cause of IT incidents, enabling a more prescriptive and proactive approach to managing your network.
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Solution Support
Cisco Solution Support resolves complex, solution-level issues on average 43 percent more quickly than product support alone, making it the right technical service for solution deployments with multiple products and vendors. Solution Support features and benefits include:
Primary point of contact: Our team of Cisco solution experts is accountable for resolving your issue no matter where it resides.
Solution expertise: Our deep knowledge about how the solution works as a whole means we can often resolve issues immediately.
Product support team coordination: We effectively manage support among Cisco TAC and solution partner teams to best resolve your issue.
One service, broad coverage: You get both solution-level support and Cisco product support in one service that’s easy to order and renew.
Onboarding for faster ROI: 1:1 service onboarding sessions help customers understand how to best utilize this service and open cases faster; for some solutions, 1:1 solution onboarding sessions accelerate a customer IT teams’ expertise with and deployment of their new solution.
We achieve on average 43% faster resolution with Solution Support. We improved resolution times by 2% YoY (from 41% to 43%) while the number of solution partners and products increased by 69%. This average demonstrates how we keep solutions performing well and delivering ROI.
Source: On average 43% faster resolution over product support alone, Source: December 2016 Cisco internal study
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Software Support
Today, many customers are asking for adoption services, proactive support and quick response times to bridge geographical barriers and help them transform to a digital business.
Customers want to quickly deploy their solutions and see the value from them as soon as they can. But they don’t always have the resources, time and skills to do so.
High-value Software Support services address today’s evolving market and customer needs. Each Software Support option provides a progressive level of personalized services, offering incremental customer benefits to unlock the value of a digital business. At the Basic level, customers receive foundational product support, including 24x7 technical support and software updates.
The proactive capabilities in the enhanced option is where we use our experience, insights and data with global networks to anticipate problems and work to alert the customer before a problem becomes serious. Our subject matter experts work with the customer to establish and achieve success criteria for end users and the IT staff. The enhanced option provides proactive capabilities, direct access to experts, and technical adoption.
At the Premium level, a designated team delivers prescriptive services and workflow integration. Premium is prescriptive in that it includes a designated team that knows the customer’s network and provides customized support for their software solutions to help achieve business outcomes. It also includes support to integrate the customer’s software into their existing workflows.
Configuration best practices
Software consumption analysis to drive greater adoption of features
24x7 TAC phone support
Advanced support analytics for cases and proactive notifications
Maintenance, minor and major software release updates
Designated experts for case management, and change management
Support for integrating Cisco software in customer’s existing IT environment
Learning and training services including on-boarding of customer’s technical support staff
By leveraging our lessons learned from decades of network leadership, we can help customers unlock value faster, and use IT to achieve real business results.
Cisco high-value services go beyond basic product support to deliver proactive and prescriptive services so customers get more value out of their software applications, multivendor solutions, and network investments. Here are some of the key capabilities that span our portfolio.
Actionable analytics:
We use analytics throughout the portfolio, providing valuable insights through key performance indicators, or KPI metrics.
We’ve even added customer benchmarking to TS Advantage, which I’ll talk more about later.
Onboarding and best practices:
High-value services include technical onboarding and adoption capabilities as well as personalized guidance from technology and operations experts to help you achieve best practices.
Software Support also includes workflow integration in which software experts help you integrate Cisco software into your business processes and workflows so your users can be more productive.
Networking expertise
More than 50 million network installations
Cisco has more than 12,000 engineers, architects and advisors
Who collectively have more than 25,000 certification
With high-value services, we also bring designated networking experts, as well as measurable KPIs and advanced analytics, we help
Scale and flexibility
Support for 3rd party ecosystems
The scale and flexibility of our services organization and services offerings is unparalleled
A global services and delivery model with operations in more than 180 countries and a network of more than 1300 depots that delivers over 1M parts annually
Choice of coverage models for software from subscription to perpetual, and from on premises to cloud and hybrid cloud
Outcomes
These are the capabilities that enable us to help you:
Maximize uptime by accelerating issue resolution to assure business continuity
Enhance operations by combining advanced analytics, best practices, and expert guidance for continuous improvement in efficiency and availability
Unlock value by leveraging Cisco experts to ease resource constraints and accelerate business results through more effective technology adoption and better technology utilization
And the results speak for themselves.
80% reduction in incidents – Software Support. A multinational communications company experienced an 80% reduction in Level 2 help desk tickets related to their Webex deployment. The number of tickets dropped from 128/month to 28/month during their 90-day trial with a Designated Services Manager. They also achieved ~23% increase in hosts.
20% faster customer onboarding - A leading SaaS provider achieved a 20% reduction in the time to onboard new customers to their SaaS solution. Cisco Solution Support for ACI was instrumental in helping them achieve this operational improvement.
70% fewer outages – TS Advantage enabled a large regional bank to resolve issues 3X faster and reduce the number of outages by 70%.
Faster issue resolution and reduced risk – The SP Advantage team not only helped resolve issues faster, but also performed root cause analysis to understand the source of the issue so it can be remediated, helping a large telecommunications company reduce the risk of outages for its customers.
More details:
Software Support
This multinational communications company wanted to increase service availability/uptime and improve WebEx use throughout company. With the help of the Solution Support team, they achieved greater end-user support, yielding an increase from 65K hosts to 80K hosts within one year (23% increase). They also reduced incidents by 80% during Webex deployment.
Solution Support
This SaaS provider is using Cisco Application Centric Infrastructure, or ACI, across 9 new data centers. Their challenge was to rollout these 9 new data centers quickly while keeping their 9 legacy data centers running and compliant until the workload was cut over. The combination of expert ACI support with Cisco Solution Support and the flexibility of the ACI environment enabled this customer to achieve a 20% reduction in the time it took to onboard new customers to its SaaS environment.
TS Advantage
This regional bank has a large Cisco infrastructure in multiple countries. They had been experiencing frequent network downtime and needed to achieve high availability for customer satisfaction. The TS Advantage designated team provided 24-hour daily network-wide support for incident management and problem resolution. An accurate view of their network and installed base enabled more efficient planning. Together, these TS Advantage capabilities helped IT reduce network outages by 70% and resolve issues 3x faster, reducing financial impact to the bank.
SP Advantage
This major communications and Internet service provider relies on their Cisco SP Advantage team for faster resolution of challenging support issues for end customers. When there's an outage with a large customer, it’s not enough to restore service. They need to know exactly what happened and take steps to avoid it in the future. The SP Advantage team not only helps resolve the issue faster but also performs root cause analysis to understand the source of the issue so it can be remediated.
Digital transformation is real: you have to do more, and do it faster.
The talent shortage is real, and it’s not going away.
It’s time for a new model of working with IT service providers.
Today we’re announcing two sets of services that show how much more you get when you work with Cisco Services: the innovation, the depth of experience, the sheer excellence and quality of our operation that delivers results. These services are new, but we’ve been working toward them for years.
Only Cisco has the combination of expertise and innovative technology to deliver the results you need.
If technology matters to the future of your business, the new services from Cisco will help you accelerate it.
“Organizations that partner with Cisco Services can adapt more quickly to the changing needs of tomorrow.”
“Cisco’s differentiation is in our predictive services offerings that allow organizations to reallocate their IT spend and focus on innovation and growth.”