1. Arden House, Shanakiel Road, Cork City – tel : 087 622 9372
Anna Magdalena Helgadottir
Objective
Anna Magdalena Helgadóttir
I am an energetic and vibrant 34 year old woman, living Cork, but
originally from Iceland. I have been studying for the past years Law -
BS, History BA and currently I am in the process of finishing a MA
Degree in Irish studies. I’m a people person and not afraid of
challenges. I also learn very quickly and take criticism positively.
I am fluent in all Scandinavian languages (Danish, Swedish,
Norwegian and Finnish) as well as being a native Icelandic and
English speaker. I have also studied Irish, both the modern and the
Early Medieval. I am also intermediate in French and German and I
am currently studying Italian.
My most current position is with VoxPro Communications where I work
as a Customer Service Language Expert.
Experience 02. February 2015 - Current VoxPro Communications
Customer Service Language Expert
• Answer tickets in four languages.
• Answer phone-calls in three languages
• Attend training and give guidance
Former employment -
01. October 2014 – 31.
January 2015
Amazon CS – Cork

2. Arden House, Shanakiel Road, Cork City – tel : 087 622 9372
Anna Magdalena Helgadottir
Customer Service Agent
• Customer service – English Market – via phone, chats and emails
over peak season.
• Attended training and various courses.
• Great Metrics
01. January 2013 – 01.
January 2014 Nisbus LTD.
Co - director
 Attending to customers – recruiting customers and keeping them
happy
 Keeping databases up to date – setting up meetings and dealing with
communication between programmers in Ireland and Iceland
01.05.12 – 15.08.12 Flensborg College, Iceland ltd.
Main researcher
 Researched and logged 150 year old handwritten newspaper made by
early students at the college.
 Made an easily accessible database for this data.
 Oversaw employees and their work.
Education 18/02/15 University College of Cork
Master of Art in Irish Studies
 First Class Honors
27.07.13 - Certificate In Irish studies
 First Class Honors
20.06.2013
Bachelors Degree in History
 First Class Honors
Interests
Interested in Irish history and especially the enrichment of female
history during the Early Medieval period, food – recipes – cooking –
everything about food, healthy lifestyle and of course my kids.
References References are available on request.