Declan Allen has over 10 years of experience in education, administration, customer service, and hospitality roles. He has a PGCE in English and BA in English and History. His most recent role was teaching English at Holy Family RC & CE College from 2015 to present. Prior to that he worked as a librarian, vehicle administrator, customer service officer, bartender, and deputy manager. He has strong communication, computer, and organizational skills.

1. Declan Allen
Mobile: 07763 577726 D.O.B: 06/01/1987
Email: declan.allen87@gmail.com
Work experience
Holy Family RC & CE College
Pot Hall, Wilton Grove, Heywood, OL10 2AA
August 2015 – present
Taught English from years 7-11.
Contributed to the attainment of GCSE grades exceeding national average.
Designed and maintained English department’s web page.
Created and taught schemes of work used by both myself and colleagues.
Responsible for delivering engaging and differentiated lessons for a range of abilities.
Liaised with students, colleagues, management and governors to shape initiatives to ensure
student progress.
Extensive experience of maintaining the school’s various spreadsheets, including
consultation on their design.
Experience of chairing and leading team meetings when the Head of Department was
unable to attend.
(Extensive and thorough teaching specific CV available on request)
DerryCental Library
35 Foyle St, BT48 6AL
November 2013- March 2014
Librarian
Providing a friendly efficient customer service.
Handling and fixing minor IT issues as they arose.
Provided computer classes for seniors, especially Ipad tuition.
Liaised with schools to organise class visits and library inductions.
Fleet Partners
North Richmond, Melbourne, Australia
May 2013-August 2013
Vehicle Administration Consultant
In charge of running vehicle administration for Queensland, for one of Australia’s largest fleet
management companies.
Worked as part of the team ensuring the smooth integration of the new PADI software
system.
Familiar with PayGlobal system, handling wages in Australia and New Zealand.
Handled a high volume workload while working to strict deadlines.
Western Australia Department of Transport
August 2012 –March 2013
Customer Service Officer
Frontline customer service including cash handling and receipting, conflict resolution, tact
and diplomacy.
Analysed and evaluated problems, interpreted legislation and offered solutions.
Cooperated with colleagues to offer clients the best service possible.
Developed detailed knowledge of Trelis computer system.

2. Backbencher Bar and Restaurant
34 Molesworth St, Thorndon, Wellington
August 2011 – March 2012
Bartender, Waiter, Kitchen Hand
Handled a range of financial transactions on a daily basis.
Ensured stock levels were maintained and queries replenished in a professional manner.
Provide a friendly, efficient customer service in a busy restaurant.
Ladbrokes Bookmakers
October 2008 - August 2011
Shop Deputy Manager
Handling large sums of money.
Banking on Ladbrokes’ behalf.
Drawing up staff timetables.
Compiling reports based on business figures.
Education and training
Universityof Manchester:August 2014 – July 2015
PGCE in English
UniversityOf Ulster: September 2007 - July 2009
Coleraine - MA in Irish Literature In English
Universityof Ulster: September 2004 - July 2007
Coleraine, Northern Ireland – BA in English and History
Referees
Available on Request
Personal profile
I am an outgoing, hard-working Master of Arts and PGCE graduate, with many years of
administrative, and teaching experience behind me. I am highly motivated, with strong
communication skills and a keen eye for detail. Having learnt much and developed many
transferable skills over my several years in teaching, I now feel that the time is right to return
to working in an office environment.
Key skills and qualities
Organising information
Extensive experience in compiling, analysing and utilising figures and data.
Filing and accessing data under pressure and tight time constraints in both my work and
studies.
Communication skills
Excellent presentation and communication skills.
Experience working in a variety of roles, meeting the needs of clients and students.
Relate well to a wide range of people including people of different ages and from diverse
backgrounds and cultures.
Using databases and computer software programmes.
Fully competent on a wide range of software programmes.
Excellent ability to write reports, essays and correspondence for both work and my studies.