Alison McKeown has over 20 years of experience in administrative, customer service, and teaching roles. She has a BA in Film, Literature & Drama from Dublin Business School and post-graduate qualifications in business and cultural event management. Her skills include dictation typing, Microsoft Office, customer service, and teaching English as a foreign language to students of all ages. She is currently seeking new opportunities where she can apply her organizational abilities, communication skills, and experience in administrative roles.

1. CURRICULUM VITAE
Name: Alison McKeown
Address: 65 Kincora Court, Clontarf, Dublin 3.
Telephone: 01-8331388 (H) 087- 6897657 (M)
E-Mail: alimac67@hotmail.com
EDUCATION
I.A.D.T Dun Laoghaire Post-Grad. Business & Cultural Event Mgmt (Merit)
Dublin Business School B.A. in Film, Literature & Drama (1st
Class Hons.)
International House, CELTA TEFL Certificate
Palma, Mallorca, Spain
Citas Training Centre, ECDL Certificate
Abbey Street,Dublin 1
Fas, Baldoyle, Dublin 3 MOS Excel, currently training in Web Development
Loreto Commercial College, SecretarialCourse
St. Stephen’s Green, Dublin 2
Manor House School, Raheny Leaving Certificate
EMPLOYMENT
Cremore Clinic Medical Secretary Jan-April 2009
Clontarf Chiropractic Receptionist April – Oct 2008
Centre of English Studies Teacher of English July –Oct 2007/8
International House, Mallorca Teacher of English Oct 2006-June 2007
I taught pupils ranging in age from six years to adults, incorporating various levels
from Elementary to Advanced, one-to-one classes, and Business English.
I worked as Invigilator and Assessor on the Mock FCE and CAE Exams.

2. Quality Freight Ltd. P.A/Receptionist Oct 05-June 06
 Diary Management
 Booked flights, hotels, conference calls etc.
 Dicta typing: letters, reports, all correspondence for Director and Managers
 Reception; responsibility for maintenance of office facilities; all general admin.
 Handled emails, confidential correspondence and private affairs of Director
Cadence DesignSystems Receptionist/Administrator Feb–Oct 2005
 Reception and Administration
 Booked conference rooms, conference calls, taxis, hotels, chauffeur etc
 Handled petty cash, employee expense reports, issued purchase orders for
stationery, office equipment etc. using SAP system
Irish Independent Newspapers Recruitment Sales Exec. 1986-2004
 Telesales reception: Handling all aspects of Newspaper advertising, from small
ads to major campaigns
 Customer Service: dealing with all complaints, queries, cancellations of orders
 Dicta Typing: Inputting advertisements over telephone
 Administration: Processing advertisements, inputting onto system, editing,
pricing, laying out, costing and handling alterations and cancellations
 Sales: cold calling, up-selling, developing new and existing business.
 1999-2004 liaised with all the major Recruitment Agencies, putting together
advertising packages, planning layouts, and taking full responsibility for all
aspects of the Recruitment Supplements.
PERSONALTRAITS
 Accountable, reliable, efficient and mature
 Can work on own initiative or as part of a team
 Excellent communication and interpersonal skills
 Customer focused
 Versatile, creative and enjoy learning new skills
 Ability to work to strict deadlines
 Excellent editorial and proofreading skills, and ability to quickly analyse data
 Enjoy problem solving
SKILLS: Strong literary, verbal and negotiation skills, editorial, proof-reading,
research, high speeds in dicta-typing, Excel & Word, Final Cut Pro, TEFL.
HOBBIES: Literature, Film, Theatre, Music, Writing, Travel, Running,
volunteering as an Adult Literacy Facilitator