Christina vu's resume
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Christina Vu has over 5 years of experience providing technical support and administrative assistance. She currently works as a Service Desk Analyst at Genentech where she provides first level support for applications, troubleshoots systems, and helps implement solutions. Previously, she was an Administrative Assistant where she arranged meetings and assisted departments. She also worked as an Apple Specialist where she sold products, provided customer support, and trained employees.
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Cvu
Christina Vu has over 5 years of experience in technical support roles. She currently works as a Service Desk Analyst at Genentech where she provides desktop and remote technical support for Mac and Windows operating systems as well as various enterprise applications. Previously, she worked as a Receptionist arranging meetings and purchases, and as a Specialist at Apple where she sold products, provided customer support, and assisted with store management. She holds several technical certifications and received a B.A. in Psychology from San Jose State University.
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Froilan Esplaguera Abella is a System Specialist currently working at NCS Pte. Ltd. supporting over 6,500 computers at Khoo Teck Puat Hospital. He has over 10 years of experience in customer service, technical support, and systems administration roles. His skills include Windows, networking, virtualization, patch management, and troubleshooting various hardware and software issues. He holds several certifications including ITIL, MCSA, and has a Bachelor's degree in Information Technology.
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Christina Vu has over 5 years of experience in technical support roles. She currently works as a Service Desk Analyst at Genentech where she provides desktop and remote technical support for Mac and Windows operating systems as well as various enterprise applications. Previously, she worked as a Receptionist arranging meetings and purchases, and as a Specialist at Apple where she sold products, provided customer support, and assisted with store management. She holds several technical certifications and received a B.A. in Psychology from San Jose State University.
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Froilan Esplaguera Abella is a System Specialist currently working at NCS Pte. Ltd. supporting over 6,500 computers at Khoo Teck Puat Hospital. He has over 10 years of experience in customer service, technical support, and systems administration roles. His skills include Windows, networking, virtualization, patch management, and troubleshooting various hardware and software issues. He holds several certifications including ITIL, MCSA, and has a Bachelor's degree in Information Technology.
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Tristan Allen is seeking a position in IT/technical support with responsibilities involving customer service, troubleshooting, and management of business IT solutions. He has over 10 years of experience in cable/internet/phone installation, repair, and technical support roles. His education includes studying business management and accounting.
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Sari Al Gaidy is a recent graduate seeking a full-time position applying her skills in software development, technical documentation, and electrical circuit design. She holds a Master's degree in Electronic Systems from Dublin City University and a Bachelor's degree in Computer Engineering from Yanbu University College. Her experience includes roles as an IT consultant, event organizer, and engineering intern. She is proficient in programming languages like C++, Java, and Python and frameworks like AngularJS.
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Christina vu's resume
- 1. Christina Vu 900 Golden Wheel Park Rd, San Jose, CA 95112 E-mail: Christinavu25@gmail.com , Mobile :(408) 759-0449 Work Experience Genentech Service Desk Analyst - Provided outstanding desktop and remote technical support for Mac OSX and Windows 7. Provide first level support for multiple enterprise applications such as: email, calendar, word processing, spreadsheets, presentations, and department-specific specialized applications Troubleshooting Google applications, WebEx, and iPhone/iPad applications. Supported VoIP phone systems and audio visual support Troubleshooting network configurations (LAN, WAN, VPN, Wireless) Help identify and implement innovative solutions for internal users Managed service requests as well as tracking completion of request using Remedy. Create content and evaluate effectiveness of the Knowledgebase content. Worked with peers across Genentech IT organization to ensure high quality solutions are defined, developed and deployed using consistent technologies and processes. DB Control Administrative Assistant - Specialist Apple Redwood City, CA Nov. 2012- Present Fremont, CA Nov. 2011 – Nov. 2012 Arranged and prepared for business meetings and luncheon with vendors. Assisted with Purchasing Departments in purchasing products for Engineers. Coordinated business trips and itinerary for President and business executives. Assisted with Accounts Payable Department on filing documents and invoices. Answer and screening for phone calls Managing calendars and emails in Outlook. Santa Clara, CA Aug. 2008 – Nov. 2011 - Sold Apple products (Mac, iPad, iPhone, iPod), third-party accessories and store services. Drive brand standards by presenting an exceptional customer store experience in an extremely high traffic environment. Achieved lead sales on mobile devices consistently. Actively participated in piloting internal iOS applications by logging crashes and enhancing UI. Utilize creativity and exceptional technical abilities to increase employee
- 2. - knowledge by creating communication and training materials. Supervised Specialists and gave advice to promote their numbers. Managed and handled appointments for technical support. Troubleshooting Mac OS X computer software as well as iOS devices. Repaired iOS devices and provided customer support and resolutions. Directed heavy flow of traffic during product launches. Part of the Mentor and Leadership team training over 150 employees. Assisted in managing store during new product launches. Trained Customers in One to One training classes on Apple product and software. Software: - Microsoft Office, iWork, iLife, Google Applications, WebEx, VPN, Concur, Adobe Creative Suite, VMware, Salesforce. Windows XP and 7 Mac OSX 10.6 – 10.8 iOS Mobile Devices Certifications: - Apple Certified Support Professional 10.8 - Microsoft Certified IT Professional ( MCITP) - Microsoft Certified Technology Specialist (MCTS) Education: San Jose State University 2012 BA in Psychology