The document provides a summary and technical skills for Christopher B. Adams, who has over 14 years of experience at PricewaterhouseCoopers in roles such as subject matter expert, specialist, and coordinator. He has extensive experience in desktop support, infrastructure support, video conferencing, Cisco phones, and asset management. He is skilled in Windows, MacOS, iOS, Android, VMware, Active Directory, Office, Lotus Notes, Adobe products, and various hardware.

1. CHRISTOPHER B. ADAMS
cadams011@gmail.com
312-480-0799
SUMMARY
I am a Resourceful and determined unique individual with extensive experience in problem-solving.
Independent working, creativity, entrepreneurialism and flexibility. These are just a few things I can bring to the
table. Being with PwC for the past 14 years has taught me a lot about diversity. With these and other skills I can
help to enhance the workplace environment. I enjoy coaching and encouraging development of others to achieve
specific team goals
TECHNICAL SKILLS
SME:
Video conferencing, MS Windows, Macintosh Deployment/Support, Lotus Notes, PC repairs,smartphone,
desktop support, McAfee,Cisco phones, technical documentation, MS Office products, assets,procurement,
print and audio visual support
Operating Systems:
Windows All, Mac OS, Blackberry OS, iOS, Android OS, VMware
Software:
Active Directory, Office products, Lotus Notes 7-9, Notes Designer, Adobe products (Adobe CS 3 and 4,
Photoshop, Illustrator, Fireworks, Contribute, Adobe Premiere Pro, After Effects,Encore, Bridge, Device
Central, Media Encoder), Tandberg Management system, HP Service manager 7 & 9, Blackberry Manager (BES
management), C_Cure security, Citrix, Avaya Phone System, MS Live Meeting, Nero, BlackBerry Enterprise
Server 5.0. McAfee ePO,Juniper, WebEx, Live Meeting, VMware,Explorer, Skype, Air Parrot,Chrome,
Webex,
Hardware:
Lenovo, Dell, HP and Macbook hardware. Monitor, Apple TV, Cisco Phones, Printers (HP,Xerox, Lexmark),
mobile devices all types, desk and hand scanners,iPads, HP Server,Cisco core switch, Tandberg and Polycom
videoconference equipment,
WORK EXPERIENCE
Subject Matter Expert, PricewaterhouseCoopers, Chicago Il March 2014 – present
Roles – Mac Lead,DS Training, Google, Infrastructure,PC Config,
 Lead Technical trainer for all techs in all regions. Trained all aspects of deskside operations,
 Going Google main DS trainer, SM9 ticketing system,
 MacBook support/builds,
 PC Config, Infrastructure,
 All software including Notes,Google and Office
 Lead for PwC’s 18-office Midwest Region for multimedia, audiovisual, video conferencing,
 Cisco phone systems,and printer configuration and maintenance
 Knowledge documentation
 Hardware repair procedures
 Asset Management
 Partner iPad deployment

2. Specialist, US IT Field Services,PricewaterhouseCoopers LLP,Chicago, IL, 2006 – 2014
Roles – Infrastructure,Cisco Phones,Procurement,Asset Management,Knowledge docs, Video Conference
lead, Audio Visual, PC Config
 As senior member of IT Service Desk team for 2500-person Chicago office, support PwC client-serving
practice and internal office teams with wide range of technical issues including PC repairs, LN database
maintenance, Procurement, SM9 ticketing system, Video Conferencing, , MacBook support
 Deskside support - Lotus Notes,IE, Office,Windows,
 Mobile Support – iPhone, iPad, Blackberry, Android - Mobile Iron/ Good apps and Blackberry Enterprise
 Help Desk(Call Center) Assisted team remotely with answering calls for Notes Support
 Security system support
 Emergency response
 Printer placement and design study
 Responsible for Lotus Notes database development, office technology consolidation
 Multiple office restacks
 Audio-visual systems build out, Cisco phone implementation,
 McAfee documentation and training, employee video development,
 Video conference process redesign,
Coordinator, Office Services, PricewaterhouseCoopersLLP,Chicago, IL, 1999 – 2006
 Team lead for Office Services
 AOS administration,
 Telecom troubleshooting.
 Video Conf support
 Training room / AV support
 Procurement
 Security implementation/ support
 LN db Development
 Office consolidation – Combined 3 offices into the current location
EDUCATION
A+ training, Certificate in Professional Cooking, Cooking and Hospitality Institute of Chicago
Certificate, Illinois Department of Public Health Food Service Safety and Sanitation
GED, Reno City College, Reno, NV
ADDITIONAL ACTIVITIES AND EXPERIENCE
Owner / Operator, Cake by Chris. www.cakebychris.com
Produced various video projects for Clients
March of Dimes Coordinator, PwC,Chicago, IL