Michael J. Iannozzi has over 25 years of experience in technical roles including engineering, quality assurance testing, technical writing, and product support. He is currently a Technical Writer and Senior Product Support Engineer at RFL Electronics, where he performs regulatory compliance testing, documents test results, and assists with product development. Previously he held quality assurance and technical support roles at Sharp Electronics, where he led testing teams and wrote technical documentation.

1. Michael J. Iannozzi
Pittstown, NJ  908-328-6605  Miannozzi@yahoo.com
www.linkedin.com/in/mike-iannozzi-aa976275
Summary
Key member of engineering team which develops complex embedded hardware products in the area of
communications and relay for the electric utility market. Required to Interface with engineers, product
managers and the customer service group. Self motivated and able to prioritize work with a minimum of
direction while handling numerous concurrent activities. Document test results, analyze/troubleshoot
failures, and prepare test reports. Product support activities including Technical writing, Regulatory
Compliance testing, and Functional testing.
RFL Electronics (A Subsidiary of Hubbell Inc.), Boonton, N.J.
Oct 2015-Present: Technical Writer/Senior Product Support Engineer
Perform technical writing functions by supporting Engineering and Product Management groups within the
organization. Draft product brochures, technical bulletins, user manuals, release notes for upcoming new
products. Perform regulatory compliance testing (ESD, SWC, Vibration, Temp & Humidity, etc.) on existing
and new products. Document test results, analyze/troubleshoot failures, and prepare test reports. As
needed perform system level functional testing and regression testing on existing and new products,
(New software/firmware builds, hardware, etc.) Report and analyze bugs/issues to the development team.
Sharp Electronics Corporation, Mahwah, N.J.
2008-2016: Quality Assurance Lead
2005-2008: Senior Technical Support Specialist
Lead Quality Assurance Tester for Sharp Software, Multi Function Printers, firmware, parts, drivers, Point
of Sale Software, Projectors, Professional Displays, all Sharp proprietary software including Cloud Portal
Office, MX-SW100 Print Release Software, MICAS Service Application, Sharp Remote Device Manager
(SRDM). Sharp Desk Mobile (IOS, Android & Windows for cell phones, laptops, desktops & tablets.)
Functional Testing, Regression Testing, Smoke Testing, E2E Testing on existing and new products.
Issued QC’s and final Sign off on new product releases.
QA Lead for Cloud Portal Office, Sharp Desk Mobile (IOS, Android & Windows), Sharp Propriety software
such as (MX-SW100 Print Release Software, MICAS Service Application, & Sharp Remote Device
Manager),LAN setup, Network Design & implementation, Load balancing and Scalability, Network
hardware configuration, Network Security, & troubleshooting. Crystal Reports, Design and implement
TCP/IP sub netted networks, Microsoft Active Directory Services, Implement remote access and Virtual
Private Network, Fault tolerance, Setting up Terminal services, Lans, Wans, Mans, Setting up and
managing firewalls, Group Policies, Multitasking, Quick study; Attention to detail. Highly productive
working under little to no supervision.
• Responsible for writing weekly Technical Bulletins, for Parts, Firmware, Bug fixes, New software &
enhancements for all Sharp Multi Function Printers, Point Of Sale cash registers and Professional
Projector products.
• Writing and revising Manuals for Installation, Operation, Service and User Guides using Snag-it
and digital cameras.
• After the Chicago office was closed in 2013, I was given the additional responsibility of all Quality
Assurance testing, Point of Sale tech support, and Warranty parts claims for the entire US
Market.
• Promoted to Lead Software tester for all Sharp Proprietary software such as Sharp Desk Mobile
used on IOS, Android & Windows for cell phones, laptops, desktops & tablets. New

2. versions/firmware every 60-90 days.
• Interfaced with offshore Engineers & Product Planners in Japan and Germany for Sharp
proprietary software revisions, firmware and functionality enhancements/Usability and all bug
fixes.
• Lead team of 3 techs for testing and deployment of Sharp Cloud Portal Office released in fall
2014.
Senior Technical Support Specialist: Problem solving / resolution – Reproducing field reported issues,
developing workarounds and reporting to factory for firmware/software updates. Level 3
escalated technical support related functions such as documentation, technical training,
technical writing, sales training and trade show support. Excellent communications skills for
resolving issues via the telephone/Internet, and for instructing technical training classes.
EFT/Credit Card setup, Installing new hardware on P.C.’s as needed, Extensive experience
in setting up P.D.A’s, & Redundancy. I trained all employees for the transfer of POS Technical
Support department to the Chicago Office. Usability testing, for recommending to product
development team next generation design and enhancements.
• Created knowledge base which resulted in 18% reduction in support call volume and call time.
• Configured and Utilized the call tracking system to follow up on escalated support calls.
• Report frequently occurring issues and track on E-Quality for factory escalation.
• Created field service bulletins for new product service pack enhancements and version upgrades.
• Utilize Citrix to schedule major account updates, polling & downloads for Dunkin Donuts,
Blimpee, & Phillys Best.
• 4 years as technical Instructor for POS training classes on Sharp SDW, UP-X300, UP-3500.
Software: SAP, AS400, Microsoft Project, Word, Excel, Microsoft Exchange Server, Outlook, Power
Point, Microsoft Visio, Micros, Partition Magic, Digital Dining, Maitre’d, Microsoft office, Multicasting, Biz
Tracker, PC Charge, Programmable keyboards, Credit Card Software. Semantic Ghost, PcAnywhere,
WinZip, WinRar. Norton Antivirus and Internet Security, Mcafee Antivirus, Biz & Nickel Tracker, Data cap
software, Spy ware, & Ad ware removal. Testing tools used: Fortify, Usertesting.com, Survey Monkey,
Soasta load testing & Java scripts. Working knowledge of WebEx, GoToMeeting, & PC Anywhere.
2001-2005 Senior Project Manager/ Tech Support:
Pos Solutions, New York, N.Y./Flemington, N.J.
1999 - 2001 General Manager:
Perkins Restaurant and Bakery- New Store Opening, Flemington, N.J.
1997 - 1999 Kitchen Manager/Bar Manager:
TGI Fridays / New Store Opening, Flemington, NJ.
1995 – 1997 General Manager:
The Ground Round, Greenbrook, NJ.
1990 – 1995 General Manager:
McDonald‘s Corporation, New Providence, NJ.
Education:
2011: Electrical Engineering Certificate Digital and Analog Circuits and Components, Devry University
Parsippany, NJ
2002: Network Administrator Diploma, Chubb Institute of Technology North Brunswick, NJ
1990: Bachelor of Science Degree in Food & Beverage Management, Johnson and Wales University,
Providence, RI
1988: Associates Degree in Culinary Arts, Johnson and Wales University, Providence, RI