SlideShare a Scribd company logo
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are we not men? We are Devo!
Just as people experience varying levels of fulfillment…
 
… so do companies.
 
 
If humans aspire to self-actualization, why can’t companies — which are really just a collection of people — aspire to this peak, too? WHAT DOES A SELF-ACTUALIZED COMPANY LOOK LIKE?
MASLOW’S HIERARCHY OF NEEDS PYRAMID PHYSIOLOGICAL SAFETY SOCIAL /  BELONGING SELF ACTUALIZATION ESTEEM Where “peak experiences” occur
TRANSFORMATION PYRAMID SURVIVE (Physiological & Safety) SUCCEED (Social /Belonging & Esteem) TRANSFORM (Self-Actualization)
EMPLOYEE RELATIONSHIP TRUTH MONEY CREATES: BASE MOTIVATION RECOGNITION INSPIRATION MEANING LOYALTY
CUSTOMER RELATIONSHIP TRUTH MEETS EXPECTATIONS CREATES: SATISFACTION MEETS DESIRES EVANGELISM MEETS  UNRECOGNIZED  NEEDS COMMITMENT
INVESTOR RELATIONSHIP TRUTH TRANSACTION ALIGNMENT CREATES: TRUST RELATIONSHIP ALIGNMENT LEGACY CONFIDENCE PRIDE OF OWNERSHIP
INVESTOR TRUTH EMPLOYEE TRUTH Money Recognition Meaning Transaction Alignment Relationship Alignment Meets Expectations Meets Desires Meets Unrecognized Needs CREATES: Evangelism Commitment Satisfaction CREATES: Inspiration Loyalty Base Motivation CREATES: Pride of Ownership Confidence Trust 1 2 3 Creating a Unique Corporate Culture Building an Enthusiastic Staff Developing Strong Customer Loyalty Maintaining a Profitable & Sustainable Business 4 Peak Experiences Create  Peak Performance CUSTOMER TRUTH Relationship Truths Pyramid Legacy
“ Anything essential is invisible to the eye.” “ There are some things money can’t buy. For everything else there’s MasterCard.”
“ Peak Performance (and Loyalty) is created at the  Peak of the pyramid.”
Seek the Peak www.chipconley.com www.jdvhotels.com

More Related Content

Similar to Chip Conley Pp

Creating Peak Experiences In Your Community
Creating Peak Experiences In Your CommunityCreating Peak Experiences In Your Community
Creating Peak Experiences In Your Community
craigslist_fndn
 
FAHR - Jenn Lim - Delivering Happiness
FAHR - Jenn Lim - Delivering HappinessFAHR - Jenn Lim - Delivering Happiness
FAHR - Jenn Lim - Delivering Happiness
Delivering Happiness
 
HCA South Atlantic Division Leadership Day
HCA South Atlantic Division Leadership DayHCA South Atlantic Division Leadership Day
HCA South Atlantic Division Leadership Day
Joe Tye
 
Jim eqpeak
Jim eqpeakJim eqpeak
ViM People VisionQuest
ViM People VisionQuestViM People VisionQuest
ViM People VisionQuest
ViMPeople
 
KEYNOTE BUSINESS HAPPINESS
KEYNOTE BUSINESS HAPPINESSKEYNOTE BUSINESS HAPPINESS
KEYNOTE BUSINESS HAPPINESS
Andrés Cousineau
 
Amex keynote final
Amex keynote finalAmex keynote final
Amex keynote final
Jennifer Mansel
 
American Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
American Express Global Business Travel, Shereen Eltobgy_Delivering HappinessAmerican Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
American Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
Delivering Happiness
 
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
Joe Tye
 
Entrepreneurship developmenty
Entrepreneurship developmentyEntrepreneurship developmenty
Entrepreneurship developmenty
Md Asaduzzaman
 
Health UX - Amy Cueva - Design for Change: empathy and purpose
Health UX - Amy Cueva - Design for Change: empathy and purposeHealth UX - Amy Cueva - Design for Change: empathy and purpose
Health UX - Amy Cueva - Design for Change: empathy and purpose
Monkeyshot
 
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy CuevaMonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
Amy Cueva
 
2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement  Base Slides2015 11 05 - MRaA Team Development and Engagement  Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides
Mike Rochelle
 
The Best Place To Work? Momentous MAGNUS, not your average job...
The Best Place To Work? Momentous MAGNUS, not your average job...The Best Place To Work? Momentous MAGNUS, not your average job...
The Best Place To Work? Momentous MAGNUS, not your average job...
MAGNUS Personnel Corporation
 
How Great Companies Get Their Mojo from Maslow
How Great Companies Get Their Mojo from MaslowHow Great Companies Get Their Mojo from Maslow
How Great Companies Get Their Mojo from Maslow
Work.com - A Salesforce Company
 
Building a Culture of Ownership on a Foundation of Values
Building a Culture of Ownership on a Foundation of ValuesBuilding a Culture of Ownership on a Foundation of Values
Building a Culture of Ownership on a Foundation of Values
Joe Tye
 
PartsTown_Jenn Lim_Chicago, IL
PartsTown_Jenn Lim_Chicago, ILPartsTown_Jenn Lim_Chicago, IL
PartsTown_Jenn Lim_Chicago, IL
Delivering Happiness
 
Edp health, safety & environment consultants ‘values, the key to engagement...
Edp health, safety & environment consultants   ‘values, the key to engagement...Edp health, safety & environment consultants   ‘values, the key to engagement...
Edp health, safety & environment consultants ‘values, the key to engagement...
Simply Marcomms
 
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
The Big Story
 
Creating an Amazing Company through Engagement: Karin Volo
Creating an Amazing Company through Engagement: Karin VoloCreating an Amazing Company through Engagement: Karin Volo
Creating an Amazing Company through Engagement: Karin Volo
ValuesCentre
 

Similar to Chip Conley Pp (20)

Creating Peak Experiences In Your Community
Creating Peak Experiences In Your CommunityCreating Peak Experiences In Your Community
Creating Peak Experiences In Your Community
 
FAHR - Jenn Lim - Delivering Happiness
FAHR - Jenn Lim - Delivering HappinessFAHR - Jenn Lim - Delivering Happiness
FAHR - Jenn Lim - Delivering Happiness
 
HCA South Atlantic Division Leadership Day
HCA South Atlantic Division Leadership DayHCA South Atlantic Division Leadership Day
HCA South Atlantic Division Leadership Day
 
Jim eqpeak
Jim eqpeakJim eqpeak
Jim eqpeak
 
ViM People VisionQuest
ViM People VisionQuestViM People VisionQuest
ViM People VisionQuest
 
KEYNOTE BUSINESS HAPPINESS
KEYNOTE BUSINESS HAPPINESSKEYNOTE BUSINESS HAPPINESS
KEYNOTE BUSINESS HAPPINESS
 
Amex keynote final
Amex keynote finalAmex keynote final
Amex keynote final
 
American Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
American Express Global Business Travel, Shereen Eltobgy_Delivering HappinessAmerican Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
American Express Global Business Travel, Shereen Eltobgy_Delivering Happiness
 
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
Joe Tye Presentation for Georgia Hospital Association Trustee Conference, Feb...
 
Entrepreneurship developmenty
Entrepreneurship developmentyEntrepreneurship developmenty
Entrepreneurship developmenty
 
Health UX - Amy Cueva - Design for Change: empathy and purpose
Health UX - Amy Cueva - Design for Change: empathy and purposeHealth UX - Amy Cueva - Design for Change: empathy and purpose
Health UX - Amy Cueva - Design for Change: empathy and purpose
 
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy CuevaMonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
MonkeyTalk Health - Antwerp - Purpose Driven Design - Amy Cueva
 
2015 11 05 - MRaA Team Development and Engagement Base Slides
2015 11 05 - MRaA Team Development and Engagement  Base Slides2015 11 05 - MRaA Team Development and Engagement  Base Slides
2015 11 05 - MRaA Team Development and Engagement Base Slides
 
The Best Place To Work? Momentous MAGNUS, not your average job...
The Best Place To Work? Momentous MAGNUS, not your average job...The Best Place To Work? Momentous MAGNUS, not your average job...
The Best Place To Work? Momentous MAGNUS, not your average job...
 
How Great Companies Get Their Mojo from Maslow
How Great Companies Get Their Mojo from MaslowHow Great Companies Get Their Mojo from Maslow
How Great Companies Get Their Mojo from Maslow
 
Building a Culture of Ownership on a Foundation of Values
Building a Culture of Ownership on a Foundation of ValuesBuilding a Culture of Ownership on a Foundation of Values
Building a Culture of Ownership on a Foundation of Values
 
PartsTown_Jenn Lim_Chicago, IL
PartsTown_Jenn Lim_Chicago, ILPartsTown_Jenn Lim_Chicago, IL
PartsTown_Jenn Lim_Chicago, IL
 
Edp health, safety & environment consultants ‘values, the key to engagement...
Edp health, safety & environment consultants   ‘values, the key to engagement...Edp health, safety & environment consultants   ‘values, the key to engagement...
Edp health, safety & environment consultants ‘values, the key to engagement...
 
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
The Big Story | Our Hello Deck 2.0 (Incl. Design Folio)
 
Creating an Amazing Company through Engagement: Karin Volo
Creating an Amazing Company through Engagement: Karin VoloCreating an Amazing Company through Engagement: Karin Volo
Creating an Amazing Company through Engagement: Karin Volo
 

More from Mike Flynn

Clark Kellogg 2 Oclock Panel
Clark Kellogg 2 Oclock PanelClark Kellogg 2 Oclock Panel
Clark Kellogg 2 Oclock Panel
Mike Flynn
 
Gglts Green Matters 2009 New Green Legislation Presentation
Gglts   Green Matters   2009 New Green Legislation PresentationGglts   Green Matters   2009 New Green Legislation Presentation
Gglts Green Matters 2009 New Green Legislation Presentation
Mike Flynn
 
Frances Arnold: Gevo: An "Advanced Biofuels" Start-Up
Frances Arnold: Gevo: An "Advanced Biofuels" Start-UpFrances Arnold: Gevo: An "Advanced Biofuels" Start-Up
Frances Arnold: Gevo: An "Advanced Biofuels" Start-Up
Mike Flynn
 
Have a Witty Holiday by Julie Gilhart
Have a Witty Holiday by Julie GilhartHave a Witty Holiday by Julie Gilhart
Have a Witty Holiday by Julie Gilhart
Mike Flynn
 
The Necessary Revolution by Joe Laur
The Necessary Revolution by Joe LaurThe Necessary Revolution by Joe Laur
The Necessary Revolution by Joe Laur
Mike Flynn
 
Walking the Walk by Jeff Hayes
Walking the Walk by Jeff HayesWalking the Walk by Jeff Hayes
Walking the Walk by Jeff Hayes
Mike Flynn
 
Going Green: Learning as We Go by Beth Springer
Going Green: Learning as We Go by Beth SpringerGoing Green: Learning as We Go by Beth Springer
Going Green: Learning as We Go by Beth Springer
Mike Flynn
 
Sustainable City Clean Technology by Joseph Kwasnik
Sustainable City Clean Technology by Joseph KwasnikSustainable City Clean Technology by Joseph Kwasnik
Sustainable City Clean Technology by Joseph Kwasnik
Mike Flynn
 
Gervais Tompkin
Gervais TompkinGervais Tompkin
Gervais Tompkin
Mike Flynn
 
Alexis Madrigal: Uncanny Los Angeles
Alexis Madrigal: Uncanny Los AngelesAlexis Madrigal: Uncanny Los Angeles
Alexis Madrigal: Uncanny Los Angeles
Mike Flynn
 
Nike Presentation Slides from Opportunity Green 2009
Nike Presentation Slides from Opportunity Green 2009Nike Presentation Slides from Opportunity Green 2009
Nike Presentation Slides from Opportunity Green 2009
Mike Flynn
 
Opportunity Green 2008 Conference Program
Opportunity Green 2008 Conference ProgramOpportunity Green 2008 Conference Program
Opportunity Green 2008 Conference Program
Mike Flynn
 
Opportunity Green Conference Program 2008
Opportunity Green Conference Program 2008Opportunity Green Conference Program 2008
Opportunity Green Conference Program 2008
Mike Flynn
 
Kimberlybrooks Lightray
Kimberlybrooks LightrayKimberlybrooks Lightray
Kimberlybrooks Lightray
Mike Flynn
 
Ellen Strickland
Ellen StricklandEllen Strickland
Ellen Strickland
Mike Flynn
 
Cascio Opp Green
Cascio Opp GreenCascio Opp Green
Cascio Opp Green
Mike Flynn
 
Geoff Wardle
Geoff WardleGeoff Wardle
Geoff Wardle
Mike Flynn
 
Tim Lindholm Metro
Tim Lindholm MetroTim Lindholm Metro
Tim Lindholm Metro
Mike Flynn
 
Ian Wright
Ian WrightIan Wright
Ian Wright
Mike Flynn
 
Pangea Opp Green Pres
Pangea Opp Green PresPangea Opp Green Pres
Pangea Opp Green Pres
Mike Flynn
 

More from Mike Flynn (20)

Clark Kellogg 2 Oclock Panel
Clark Kellogg 2 Oclock PanelClark Kellogg 2 Oclock Panel
Clark Kellogg 2 Oclock Panel
 
Gglts Green Matters 2009 New Green Legislation Presentation
Gglts   Green Matters   2009 New Green Legislation PresentationGglts   Green Matters   2009 New Green Legislation Presentation
Gglts Green Matters 2009 New Green Legislation Presentation
 
Frances Arnold: Gevo: An "Advanced Biofuels" Start-Up
Frances Arnold: Gevo: An "Advanced Biofuels" Start-UpFrances Arnold: Gevo: An "Advanced Biofuels" Start-Up
Frances Arnold: Gevo: An "Advanced Biofuels" Start-Up
 
Have a Witty Holiday by Julie Gilhart
Have a Witty Holiday by Julie GilhartHave a Witty Holiday by Julie Gilhart
Have a Witty Holiday by Julie Gilhart
 
The Necessary Revolution by Joe Laur
The Necessary Revolution by Joe LaurThe Necessary Revolution by Joe Laur
The Necessary Revolution by Joe Laur
 
Walking the Walk by Jeff Hayes
Walking the Walk by Jeff HayesWalking the Walk by Jeff Hayes
Walking the Walk by Jeff Hayes
 
Going Green: Learning as We Go by Beth Springer
Going Green: Learning as We Go by Beth SpringerGoing Green: Learning as We Go by Beth Springer
Going Green: Learning as We Go by Beth Springer
 
Sustainable City Clean Technology by Joseph Kwasnik
Sustainable City Clean Technology by Joseph KwasnikSustainable City Clean Technology by Joseph Kwasnik
Sustainable City Clean Technology by Joseph Kwasnik
 
Gervais Tompkin
Gervais TompkinGervais Tompkin
Gervais Tompkin
 
Alexis Madrigal: Uncanny Los Angeles
Alexis Madrigal: Uncanny Los AngelesAlexis Madrigal: Uncanny Los Angeles
Alexis Madrigal: Uncanny Los Angeles
 
Nike Presentation Slides from Opportunity Green 2009
Nike Presentation Slides from Opportunity Green 2009Nike Presentation Slides from Opportunity Green 2009
Nike Presentation Slides from Opportunity Green 2009
 
Opportunity Green 2008 Conference Program
Opportunity Green 2008 Conference ProgramOpportunity Green 2008 Conference Program
Opportunity Green 2008 Conference Program
 
Opportunity Green Conference Program 2008
Opportunity Green Conference Program 2008Opportunity Green Conference Program 2008
Opportunity Green Conference Program 2008
 
Kimberlybrooks Lightray
Kimberlybrooks LightrayKimberlybrooks Lightray
Kimberlybrooks Lightray
 
Ellen Strickland
Ellen StricklandEllen Strickland
Ellen Strickland
 
Cascio Opp Green
Cascio Opp GreenCascio Opp Green
Cascio Opp Green
 
Geoff Wardle
Geoff WardleGeoff Wardle
Geoff Wardle
 
Tim Lindholm Metro
Tim Lindholm MetroTim Lindholm Metro
Tim Lindholm Metro
 
Ian Wright
Ian WrightIan Wright
Ian Wright
 
Pangea Opp Green Pres
Pangea Opp Green PresPangea Opp Green Pres
Pangea Opp Green Pres
 

Recently uploaded

Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
The Lifesciences Magazine
 
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
ckn2izdm
 
A draft Ukraine-Russia treaty from April 2022
A draft Ukraine-Russia treaty from April 2022A draft Ukraine-Russia treaty from April 2022
A draft Ukraine-Russia treaty from April 2022
dynamo777
 
projet de traité négocié à Istanbul (anglais).pdf
projet de traité négocié à Istanbul (anglais).pdfprojet de traité négocié à Istanbul (anglais).pdf
projet de traité négocié à Istanbul (anglais).pdf
EdouardHusson
 
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
bhavenpr
 
13062024_First India Newspaper Jaipur.pdf
13062024_First India Newspaper Jaipur.pdf13062024_First India Newspaper Jaipur.pdf
13062024_First India Newspaper Jaipur.pdf
FIRST INDIA
 
12062024_First India Newspaper Jaipur.pdf
12062024_First India Newspaper Jaipur.pdf12062024_First India Newspaper Jaipur.pdf
12062024_First India Newspaper Jaipur.pdf
FIRST INDIA
 
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
SABC News
 
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
MadholalHussain
 
On the Wrong Track | Recent Increasing Train Accidents in India | News
On the Wrong Track | Recent Increasing Train Accidents in India | NewsOn the Wrong Track | Recent Increasing Train Accidents in India | News
On the Wrong Track | Recent Increasing Train Accidents in India | News
Harsh Kumar
 
Organisations.pdf k[poikdip-jhhohuhejhnjhn
Organisations.pdf k[poikdip-jhhohuhejhnjhnOrganisations.pdf k[poikdip-jhhohuhejhnjhn
Organisations.pdf k[poikdip-jhhohuhejhnjhn
bhavenpr
 
17062024_First India Newspaper Jaipur.pdf
17062024_First India Newspaper Jaipur.pdf17062024_First India Newspaper Jaipur.pdf
17062024_First India Newspaper Jaipur.pdf
FIRST INDIA
 
16062024_First India Newspaper Jaipur.pdf
16062024_First India Newspaper Jaipur.pdf16062024_First India Newspaper Jaipur.pdf
16062024_First India Newspaper Jaipur.pdf
FIRST INDIA
 
15062024_First India Newspaper Jaipur.pdf
15062024_First India Newspaper Jaipur.pdf15062024_First India Newspaper Jaipur.pdf
15062024_First India Newspaper Jaipur.pdf
FIRST INDIA
 
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
LUMINATIVE MEDIA/PROJECT COUNSEL MEDIA GROUP
 
Reuters Institute Digital News Report 2024
Reuters Institute Digital News Report 2024Reuters Institute Digital News Report 2024
Reuters Institute Digital News Report 2024
Reuters Institute for the Study of Journalism, Oxford University
 
The Rise of Christian Persecution In Islamic Countries (1).pdf
The Rise of Christian Persecution In Islamic Countries (1).pdfThe Rise of Christian Persecution In Islamic Countries (1).pdf
The Rise of Christian Persecution In Islamic Countries (1).pdf
ECSPE - Saving the Persecuted and Enslaved
 
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHYलालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
VoterMood
 
MAGNA CARTA (minimum 40 characters required)
MAGNA CARTA (minimum 40 characters required)MAGNA CARTA (minimum 40 characters required)
MAGNA CARTA (minimum 40 characters required)
Filippo64
 
#WenguiGuo#WashingtonFarm Guo Wengui Wolf son ambition exposed to open a far...
#WenguiGuo#WashingtonFarm  Guo Wengui Wolf son ambition exposed to open a far...#WenguiGuo#WashingtonFarm  Guo Wengui Wolf son ambition exposed to open a far...
#WenguiGuo#WashingtonFarm Guo Wengui Wolf son ambition exposed to open a far...
rittaajmal71
 

Recently uploaded (20)

Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
Federal Authorities Urge Vigilance Amid Bird Flu Outbreak | The Lifesciences ...
 
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
在线办理(latrobe毕业证书)拉筹伯大学毕业证Offer一模一样
 
A draft Ukraine-Russia treaty from April 2022
A draft Ukraine-Russia treaty from April 2022A draft Ukraine-Russia treaty from April 2022
A draft Ukraine-Russia treaty from April 2022
 
projet de traité négocié à Istanbul (anglais).pdf
projet de traité négocié à Istanbul (anglais).pdfprojet de traité négocié à Istanbul (anglais).pdf
projet de traité négocié à Istanbul (anglais).pdf
 
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
Snigdha-Sreenath-Minor-v-Travancore-Devaswom-Board-WPCNO-39847-OF-2023-2024-L...
 
13062024_First India Newspaper Jaipur.pdf
13062024_First India Newspaper Jaipur.pdf13062024_First India Newspaper Jaipur.pdf
13062024_First India Newspaper Jaipur.pdf
 
12062024_First India Newspaper Jaipur.pdf
12062024_First India Newspaper Jaipur.pdf12062024_First India Newspaper Jaipur.pdf
12062024_First India Newspaper Jaipur.pdf
 
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
ACSA confirms operational readiness ahead the arrival of Heads of State at OR...
 
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
Saraikistan; unveiling the demand for a seperate province._20240522_011317_00...
 
On the Wrong Track | Recent Increasing Train Accidents in India | News
On the Wrong Track | Recent Increasing Train Accidents in India | NewsOn the Wrong Track | Recent Increasing Train Accidents in India | News
On the Wrong Track | Recent Increasing Train Accidents in India | News
 
Organisations.pdf k[poikdip-jhhohuhejhnjhn
Organisations.pdf k[poikdip-jhhohuhejhnjhnOrganisations.pdf k[poikdip-jhhohuhejhnjhn
Organisations.pdf k[poikdip-jhhohuhejhnjhn
 
17062024_First India Newspaper Jaipur.pdf
17062024_First India Newspaper Jaipur.pdf17062024_First India Newspaper Jaipur.pdf
17062024_First India Newspaper Jaipur.pdf
 
16062024_First India Newspaper Jaipur.pdf
16062024_First India Newspaper Jaipur.pdf16062024_First India Newspaper Jaipur.pdf
16062024_First India Newspaper Jaipur.pdf
 
15062024_First India Newspaper Jaipur.pdf
15062024_First India Newspaper Jaipur.pdf15062024_First India Newspaper Jaipur.pdf
15062024_First India Newspaper Jaipur.pdf
 
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
Howard Fineman, Veteran Political Journalist and TV Pundit, Dies at 75
 
Reuters Institute Digital News Report 2024
Reuters Institute Digital News Report 2024Reuters Institute Digital News Report 2024
Reuters Institute Digital News Report 2024
 
The Rise of Christian Persecution In Islamic Countries (1).pdf
The Rise of Christian Persecution In Islamic Countries (1).pdfThe Rise of Christian Persecution In Islamic Countries (1).pdf
The Rise of Christian Persecution In Islamic Countries (1).pdf
 
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHYलालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
लालू यादव की जीवनी LALU PRASAD YADAV BIOGRAPHY
 
MAGNA CARTA (minimum 40 characters required)
MAGNA CARTA (minimum 40 characters required)MAGNA CARTA (minimum 40 characters required)
MAGNA CARTA (minimum 40 characters required)
 
#WenguiGuo#WashingtonFarm Guo Wengui Wolf son ambition exposed to open a far...
#WenguiGuo#WashingtonFarm  Guo Wengui Wolf son ambition exposed to open a far...#WenguiGuo#WashingtonFarm  Guo Wengui Wolf son ambition exposed to open a far...
#WenguiGuo#WashingtonFarm Guo Wengui Wolf son ambition exposed to open a far...
 

Chip Conley Pp

  • 1.
  • 2. Are we not men? We are Devo!
  • 3. Just as people experience varying levels of fulfillment…
  • 4.  
  • 5. … so do companies.
  • 6.  
  • 7.  
  • 8. If humans aspire to self-actualization, why can’t companies — which are really just a collection of people — aspire to this peak, too? WHAT DOES A SELF-ACTUALIZED COMPANY LOOK LIKE?
  • 9. MASLOW’S HIERARCHY OF NEEDS PYRAMID PHYSIOLOGICAL SAFETY SOCIAL / BELONGING SELF ACTUALIZATION ESTEEM Where “peak experiences” occur
  • 10. TRANSFORMATION PYRAMID SURVIVE (Physiological & Safety) SUCCEED (Social /Belonging & Esteem) TRANSFORM (Self-Actualization)
  • 11. EMPLOYEE RELATIONSHIP TRUTH MONEY CREATES: BASE MOTIVATION RECOGNITION INSPIRATION MEANING LOYALTY
  • 12. CUSTOMER RELATIONSHIP TRUTH MEETS EXPECTATIONS CREATES: SATISFACTION MEETS DESIRES EVANGELISM MEETS UNRECOGNIZED NEEDS COMMITMENT
  • 13. INVESTOR RELATIONSHIP TRUTH TRANSACTION ALIGNMENT CREATES: TRUST RELATIONSHIP ALIGNMENT LEGACY CONFIDENCE PRIDE OF OWNERSHIP
  • 14. INVESTOR TRUTH EMPLOYEE TRUTH Money Recognition Meaning Transaction Alignment Relationship Alignment Meets Expectations Meets Desires Meets Unrecognized Needs CREATES: Evangelism Commitment Satisfaction CREATES: Inspiration Loyalty Base Motivation CREATES: Pride of Ownership Confidence Trust 1 2 3 Creating a Unique Corporate Culture Building an Enthusiastic Staff Developing Strong Customer Loyalty Maintaining a Profitable & Sustainable Business 4 Peak Experiences Create Peak Performance CUSTOMER TRUTH Relationship Truths Pyramid Legacy
  • 15. “ Anything essential is invisible to the eye.” “ There are some things money can’t buy. For everything else there’s MasterCard.”
  • 16. “ Peak Performance (and Loyalty) is created at the Peak of the pyramid.”
  • 17. Seek the Peak www.chipconley.com www.jdvhotels.com