Updated CV

1. CHINEDU OSAJI CeMAP
13 Yew Tree Avenue, Off Parkside Road,
Fallowfield, Manchester, M14 7JP
Mobile: 07715 634017
Email: coa30@hotmail.com
Profile
A proven track record of achieving results in regulated customer sales and servicing.
Motivated, high performing individual and a hard working team member. Success delivered
by building effective relationships with clients, efficient time management, excellent
organisation skills and presenting fully compliant solutions. Willing to acquire new skillsets
to meet future objectives.
Key Achievements
 CeMap 1, 2 and 3 June 2017
 CII R05 Financial Protection Qualification December 2016
 Completed a Non Advised Life Insurance Training Programme 2016
 Completed a specialised Mortgage Promise Training Programme 2015
 Completed a Customer Experience Training Programme 2015
 A * Personal Development rating 2013
 Barclays Platinum Award Winner 2012 (Highest Award granted to Premier Bankers)
 Completed a bespoke Elite Relationship Management Training Programme
 Certified Lender and Home Insurance Seller
Employment Experience
Barclays Bank Plc 2017 – Present
A top ten FTSE listed organisation
Moment Banker
Responsible for providing face to face financial products and services for Barclays
customers. Currently based in Longsight branch
Think Money Group 2016 – 2017
An innovative Financial Services Company
Life Insurance Agent
Responsible for providing Non advised Life Insurance, Terminal and Critical Illness solutions
for Think Money and external customers
 Reached 100% compliant status
 Successfully sold over £50K in premiums of protection solutions
Tsb 2014 - 2016
A leading Local Bank for Britain
Local Banker

2. Responsible for providing face to face financial products and services for the Eccles and
Longsight customers.
 Risk profile (100% pass / green status) as operate within the required compliance
framework and deliver against the regulatory, process and key risk performance
indicators
 Excelled in Providing Mortgage Promises for customers with 4 Mortgage Promises
delivered directly relating to 4 Mortgage take up from October to December 2015
 Ownership in running the Longsight Branch as stand in Branch Manager for 4 weeks
in November 2015 whilst original Branch Manager was on Paternity leave
 Highest Activity in the Northwest group by constantly averaging 120 positive
Outbound Telephony Contacts a month with our valued customers
Barclays Bank Plc 2010 – 2014
A top ten FTSE listed organisation
Direct Premier Banking Manager (DPBM) 2012 – 2014
Selected to set up this ‘test and learn’ offering a Premier relationship telephony based service
 Succeeded in developing the initial ‘test and learn’ position through to Business as
Usual within nine months
 Exceeded expectations by establishing relationships with 150 ‘mass affluent’ clients
 Successfully deepened relationships with clients conducting 110 financial reviews
over a three month period
 Demonstrated continuous improvement in retaining a portfolio of high net worth
clientele totalling assets held with Barclays in excess of £45 million
Premier Telephony Banker 2010 - 2012
Responsible for the servicing of Premier clients banking queries and finding the appropriate
solution for their individual needs
 Achieved ‘excellent’ customer service satisfaction score of 100% (91% benchmark)
 Exceeded customer advocacy of 9.5/10 (8.9/10 benchmark)
 Excelled with a 9.5/10 average for customer ease of use rating
 Surpassed solutions targets with performance at 136% Lending, 158% Savings and
180% Protection
 Engaging and championing community responsibilities through delivering Money
skills and supporting charities such as “Destination Florida” a children’s charity that
creates holidays of a lifetime for disadvantaged children; which was organised by my
team and led by my team leader, Alan Ford
Education and Professional Qualifications
CeMAP 1, 2 and 3
CII R05 Financial Protection
BA (Hons) in Drama and Filmmaking 2:1
BTEC National Diploma in Drama and Screen Studies
9 G.C.S.E’s