Hotel room vocabulary
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The document contains a list of vocabulary words related to hotel rooms, including different types of beds, bed linens, room utilities, furniture, bathroom items, and more. It provides terms for suites, single beds, doubles, queens and kings, as well as items like pillows, sheets, blankets, comforters, bedside tables, chairs, mirrors, lamps, closets, and bathroom fixtures. The list is intended to familiarize people with common items and furnishings found in hotel rooms.
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Hotel room vocabulary
This document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities commonly found in hotel rooms such as televisions, air conditioning units, and room utilities. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize the various terms.
Holiday inn hotel room vocabulary
This document provides vocabulary terms to describe items and amenities found in hotel rooms and suites. It lists over 100 terms organized into categories like beds and bedding, furniture, electronics, bathroom items, amenities, and more. The terms are meant to describe all the things one might find in a room at the Holiday Inn Hotel.
Hotel Housekeeping Vocabulary - Nuno
This document lists various terms related to hotel housekeeping vocabulary in Portuguese, including furniture and appliances found in guest rooms, bathrooms, kitchens, and reception areas. Terms are grouped under headings like "Bed," "Floor housekeeper," "Table," and "Kitchen" with accompanying dates. The list aims to provide housekeeping staff with the vocabulary needed to communicate effectively about cleaning and maintaining hotel facilities.
Hotel Housekeeping Vocabulary - Sanhoh
This document provides vocabulary related to hotel housekeeping, listing terms for items found in bedrooms like beds, carpets, bedside tables, sheets, and curtains. It also includes terms for bathroom items such as towels, bidets, mirrors, baths, washbasins, bathrobes, toilets, soap, and bathmats. The document was created by Sanhoh and received a positive review from their teacher.
ESL Intermediate Hotel Vocabulary
This document provides vocabulary related to staying in a hotel, including essential verbs like book/reserve a room and check in/out. It also lists important hotel nouns such as lobby, room service, bed sizes (single, double, queen, king), mini bar, towels, sauna, and hotel staff like receptionists, housekeeping, and bellboys. Examples are provided to demonstrate the typical usage of these terms in the context of hotels.
Housekeeping vocab
This document lists supplies, amenities, and furniture needed for hotel housekeeping. It includes cleaning supplies like brooms, mops, and cleaning solutions. It describes the typical items found in a hotel guest room like beds, lamps, and bathrooms. It also notes common amenities provided to guests such as soap, shampoo, and toiletries. Finally, it outlines potential problems housekeepers may encounter like dirty sheets, broken fixtures, and clogged drains that require maintenance.
Hotel room vocabulary
The document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities found in hotel rooms like televisions, air conditioners, and telephones. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize different areas of a hotel room.
Hotel Services - Basic English for Communication
Học tiếng anh giao tiếp miễn phí, tình huống tiếng Anh giao tiếp cơ bản - đặt phòng và nhận phòng khách sạn - http://webhoctienganh.com/video-hotel-services-basic-english-for-communication-829.html
Xem các clip khác tại
http://webhoctienganh.com/l/clip-tieng-anh-giao-tiep-co-ban.html
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Hotel room vocabulary
This document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities commonly found in hotel rooms such as televisions, air conditioning units, and room utilities. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize the various terms.
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This document provides vocabulary terms to describe items and amenities found in hotel rooms and suites. It lists over 100 terms organized into categories like beds and bedding, furniture, electronics, bathroom items, amenities, and more. The terms are meant to describe all the things one might find in a room at the Holiday Inn Hotel.
Hotel Housekeeping Vocabulary - Nuno
This document lists various terms related to hotel housekeeping vocabulary in Portuguese, including furniture and appliances found in guest rooms, bathrooms, kitchens, and reception areas. Terms are grouped under headings like "Bed," "Floor housekeeper," "Table," and "Kitchen" with accompanying dates. The list aims to provide housekeeping staff with the vocabulary needed to communicate effectively about cleaning and maintaining hotel facilities.
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This document provides vocabulary related to hotel housekeeping, listing terms for items found in bedrooms like beds, carpets, bedside tables, sheets, and curtains. It also includes terms for bathroom items such as towels, bidets, mirrors, baths, washbasins, bathrobes, toilets, soap, and bathmats. The document was created by Sanhoh and received a positive review from their teacher.
ESL Intermediate Hotel Vocabulary
This document provides vocabulary related to staying in a hotel, including essential verbs like book/reserve a room and check in/out. It also lists important hotel nouns such as lobby, room service, bed sizes (single, double, queen, king), mini bar, towels, sauna, and hotel staff like receptionists, housekeeping, and bellboys. Examples are provided to demonstrate the typical usage of these terms in the context of hotels.
Housekeeping vocab
This document lists supplies, amenities, and furniture needed for hotel housekeeping. It includes cleaning supplies like brooms, mops, and cleaning solutions. It describes the typical items found in a hotel guest room like beds, lamps, and bathrooms. It also notes common amenities provided to guests such as soap, shampoo, and toiletries. Finally, it outlines potential problems housekeepers may encounter like dirty sheets, broken fixtures, and clogged drains that require maintenance.
Hotel room vocabulary
The document contains a list of vocabulary words related to hotel rooms and their furnishings. It includes terms for different types of beds, bed linens, bathroom items, furniture, and amenities found in hotel rooms like televisions, air conditioners, and telephones. Words are grouped under headings like "Bedroom Vocabulary", "Bathroom", and "Furniture" to organize different areas of a hotel room.
Hotel Services - Basic English for Communication
Học tiếng anh giao tiếp miễn phí, tình huống tiếng Anh giao tiếp cơ bản - đặt phòng và nhận phòng khách sạn - http://webhoctienganh.com/video-hotel-services-basic-english-for-communication-829.html
Xem các clip khác tại
http://webhoctienganh.com/l/clip-tieng-anh-giao-tiep-co-ban.html
English for hotel staff
The document discusses vocabulary related to working in the hotel industry. It provides definitions for words like adjoining rooms, amenities, bellboy, check-in, check-out, and others. Sample sentences are given using terms such as booking an adjoining room and discussing a hotel's location near amenities.
English for Hotel Business: Part 6 Hotel Services: Giving Directions and Gene...
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Here are the directions to the places you asked about:
1. The preview terrace is located on the top floor of the hotel. Take the elevators up to the 20th floor and follow the signs to the outdoor terrace area.
2. The grand ballroom is on the third floor. From the lobby, take the elevators up to level 3 and you will see signs pointing you down the hallway to your left.
3. Yes, continuing down this hallway and then turning right will take you to the swimming pool area on the first floor. Look for more signs when you exit the elevators.
4. The Nopphaklao Room is on the second floor. From the elevators76778307 at-the-hotel
The document provides vocabulary related to hotels and hotel rooms. It includes a matching activity to connect words like "vacancy", "check-in", and "single room" with their definitions. It also lists common hotel facilities and staff responsibilities. There is a skeleton dialogue for checking into a hotel room that needs to be filled in. Hotel staff roles include bellboys, chambermaids, and receptionists.
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The document provides vocabulary related to travel accommodations and hotels. It defines terms like hostel, guesthouse, resort, and hotel. It describes amenities typically offered at hotels like pools, room service, and breakfast buffets. It also defines areas of the hotel like the lobby, rooms types from standard to suites, and services at the front desk.
Hotel vocabulary
This document lists various items and amenities commonly found in hotel rooms including furniture, appliances, and facilities such as air conditioning, beds, bathrooms, televisions, and mini-bars. It includes terms like bedroom, bathroom, double bed, single bed, bathrobe, towels, shower, bath, desk, chest of drawers, wardrobe, sofa, armchair, bedside table, bedside lamp, carpet, pictures, clock, DVD player, widescreen TV, mini-bar, and mirror.
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The document discusses describing different types of places including rooms, houses, and cities. It provides examples of describing a bedroom and living room. Useful vocabulary words are presented for describing rooms, such as furniture items. An example is given of describing a room by mentioning objects in the room and their locations. Descriptions of parts of a house and questions to consider when describing a house are also outlined. Finally, adjectives that can be used to describe cities are listed.
Hotel facilities
The document lists common facilities found at hotels, including parking, a lobby and reception area, kitchen, corridors or hallways, and facilities for both business and pleasure. Business facilities mentioned include computer rooms, meeting rooms, conference centers, and convention centers. Pleasure facilities include ballrooms, restaurants, bars, lounges, gyms, pools, spas, and recreational areas.
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This document provides instructions for a role-playing activity where students practice making a hotel reservation. It outlines sample dialogues between a hotel receptionist and guest covering arrival date, number of people, length of stay, room rates, and reservation details. The goal is to build English speaking skills for travel by simulating real interactions needed to book accommodation.
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The document outlines different types of hotel rooms, including single rooms, double rooms, twin rooms, triple rooms, quad rooms, interconnected rooms, adjoining rooms, studio rooms, Hollywood living rooms, cabana rooms, lanai rooms, parlor rooms, and various types of suites. Suites are described as sets of two rooms consisting of a bedroom and sitting room connected without a corridor. Types of suites include single suites, double suites, junior suites, duplex suites, penthouse suites, and luxury/deluxe suites.
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The document describes a phone call between a hotel reservation staff and a customer looking to book rooms for a company seminar in September. The reservation staff informs the customer that only 10 single rooms are available for the requested period as the hotel is fully booked. When the customer insists on holding the seminar at the hotel as usual, the staff apologizes for the inconvenience and offers to check availability at another hotel. The customer then books 14 rooms and a seminar room. The staff collects the customer's contact details and promises to send an offer for confirmation.
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this slide provides some information about hotel services and facilities with the real vocabularies. there is a practice for you about the conversation in the hotel.
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The document provides guidance on checking and confirming customer room reservations at a hotel. It outlines the key details that should be collected including type of room, guest name, length of stay, payment details, and any special requests. It then demonstrates sample dialogues between hotel receptionists and guests covering making a reservation in person or over the phone, confirming existing reservations, collecting payment information, and recommending alternative accommodations when a hotel is fully booked.
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This document provides useful language for dining out at restaurants. It covers common parts of menus, how to make and confirm reservations, requesting seating and ordering a meal. Sample dialog for the waiter and guest is given for arriving, ordering, during the meal, problems that may arise, and paying the bill. Key areas covered include starters, main courses, drinks, booking and confirming tables, and requesting additional items or changes to orders.
Describing food
The document discusses how something looks and tastes, mentioning that it tastes good in several sentences and describing some of its qualities and how it tastes in multiple ways. However, there are not enough complete sentences or clear topics in the document to identify the subject or provide more specific details in the summary.
Hotel management industrial report or presentation of hotel royal orchid
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Housekeeping tasks include making beds, cleaning bedrooms, and tidying up areas. Tasks involve arranging sheets and pillows on beds, opening and closing curtains, and ensuring rooms are tidy for guests. The vocabulary focuses on common terms for bedroom areas and linens that housekeepers must be familiar with to properly clean hotel rooms.
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Here are the directions to the places you asked about:
1. The preview terrace is located on the top floor of the hotel. Take the elevators up to the 20th floor and follow the signs to the outdoor terrace area.
2. The grand ballroom is on the third floor. From the lobby, take the elevators up to level 3 and you will see signs pointing you down the hallway to your left.
3. Yes, continuing down this hallway and then turning right will take you to the swimming pool area on the first floor. Look for more signs when you exit the elevators.
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The document provides vocabulary related to hotels and hotel rooms. It includes a matching activity to connect words like "vacancy", "check-in", and "single room" with their definitions. It also lists common hotel facilities and staff responsibilities. There is a skeleton dialogue for checking into a hotel room that needs to be filled in. Hotel staff roles include bellboys, chambermaids, and receptionists.
At the Hotel
The document provides vocabulary related to travel accommodations and hotels. It defines terms like hostel, guesthouse, resort, and hotel. It describes amenities typically offered at hotels like pools, room service, and breakfast buffets. It also defines areas of the hotel like the lobby, rooms types from standard to suites, and services at the front desk.
Hotel vocabulary
This document lists various items and amenities commonly found in hotel rooms including furniture, appliances, and facilities such as air conditioning, beds, bathrooms, televisions, and mini-bars. It includes terms like bedroom, bathroom, double bed, single bed, bathrobe, towels, shower, bath, desk, chest of drawers, wardrobe, sofa, armchair, bedside table, bedside lamp, carpet, pictures, clock, DVD player, widescreen TV, mini-bar, and mirror.
Describing Places
The document discusses describing different types of places including rooms, houses, and cities. It provides examples of describing a bedroom and living room. Useful vocabulary words are presented for describing rooms, such as furniture items. An example is given of describing a room by mentioning objects in the room and their locations. Descriptions of parts of a house and questions to consider when describing a house are also outlined. Finally, adjectives that can be used to describe cities are listed.
Hotel facilities
The document lists common facilities found at hotels, including parking, a lobby and reception area, kitchen, corridors or hallways, and facilities for both business and pleasure. Business facilities mentioned include computer rooms, meeting rooms, conference centers, and convention centers. Pleasure facilities include ballrooms, restaurants, bars, lounges, gyms, pools, spas, and recreational areas.
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This document provides instructions for a role-playing activity where students practice making a hotel reservation. It outlines sample dialogues between a hotel receptionist and guest covering arrival date, number of people, length of stay, room rates, and reservation details. The goal is to build English speaking skills for travel by simulating real interactions needed to book accommodation.
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The document outlines different types of hotel rooms, including single rooms, double rooms, twin rooms, triple rooms, quad rooms, interconnected rooms, adjoining rooms, studio rooms, Hollywood living rooms, cabana rooms, lanai rooms, parlor rooms, and various types of suites. Suites are described as sets of two rooms consisting of a bedroom and sitting room connected without a corridor. Types of suites include single suites, double suites, junior suites, duplex suites, penthouse suites, and luxury/deluxe suites.
English for Hotel Reservation
The document describes a phone call between a hotel reservation staff and a customer looking to book rooms for a company seminar in September. The reservation staff informs the customer that only 10 single rooms are available for the requested period as the hotel is fully booked. When the customer insists on holding the seminar at the hotel as usual, the staff apologizes for the inconvenience and offers to check availability at another hotel. The customer then books 14 rooms and a seminar room. The staff collects the customer's contact details and promises to send an offer for confirmation.
HOTEL SERVICES & FACILITIES
this slide provides some information about hotel services and facilities with the real vocabularies. there is a practice for you about the conversation in the hotel.
ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION
The document provides guidance on checking and confirming customer room reservations at a hotel. It outlines the key details that should be collected including type of room, guest name, length of stay, payment details, and any special requests. It then demonstrates sample dialogues between hotel receptionists and guests covering making a reservation in person or over the phone, confirming existing reservations, collecting payment information, and recommending alternative accommodations when a hotel is fully booked.
Eating out
This document provides useful language for dining out at restaurants. It covers common parts of menus, how to make and confirm reservations, requesting seating and ordering a meal. Sample dialog for the waiter and guest is given for arriving, ordering, during the meal, problems that may arise, and paying the bill. Key areas covered include starters, main courses, drinks, booking and confirming tables, and requesting additional items or changes to orders.
Describing food
The document discusses how something looks and tastes, mentioning that it tastes good in several sentences and describing some of its qualities and how it tastes in multiple ways. However, there are not enough complete sentences or clear topics in the document to identify the subject or provide more specific details in the summary.
Hotel management industrial report or presentation of hotel royal orchid
This document provides information about the Royal Orchid hotel in Jaipur, India. It discusses the hotel's establishment in 2011, location near the airport and railway station, and features including 127 rooms, a pool, gym, and meeting/banquet facilities. It also describes the four food and beverage outlets - Limelight restaurant, Tiger Trail restaurant, Salsa Bar, and banquet facilities. Key departments of the hotel are outlined like housekeeping, food production, front office, and tasks performed in each.
Describing houses
This document provides information about different types and features of houses. It describes houses in terms of their size (big, narrow, small, large, long), appearance and style (attractive, old, new, beautiful, modern, classical, comfortable, cosy), floors (ground floor, first floor, second floor, third floor, downstairs, upstairs), color (white, blue, yellow, green, rose, grey), location (in the country, in the city centre, in the suburbs, in a village, in a country village), and common rooms (bedroom, bathroom, attic, garage, kitchen, study room, basement, entrance, hall, dining room, stairs).
Going shopping
The document provides an overview of a lesson on shopping vocabulary and expressions. It begins by outlining the objectives of the lesson which are to learn vocabulary related to shopping, buying and selling expressions, read and understand a text about shopping, listen to dialogues in shops, and watch shopping videos. It then defines different types of shops like supermarkets, corner shops, department stores, shopping centers, markets, and specialist shops. The document provides examples of what can be bought at different food and non-food shops. It includes useful shopping expressions and concludes by outlining a reading comprehension activity about a character going shopping at a department store.
Restaurant English
The document outlines the typical stages of dining at a restaurant, including being seated, ordering starters and main courses, eating the meal, dessert, and paying the bill. It discusses interactions between waiters/waitresses and customers at each stage, such as being seated, taking orders, serving food and drinks, clearing dishes, handling complaints, and paying. The document also includes a menu listing sample appetizers, main dishes, sides, and desserts that may be available at a restaurant.
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English for Hotel Business: Part 6 Hotel Services: Giving Directions and Gene...
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ENGLISH FOR HOTEL: CHECKING AND CONFIRMING CUSTOMER ROOMS' RESERVATION
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Hotel management industrial report or presentation of hotel royal orchid
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This document provides information about booking and staying at a hotel. It lists steps for booking a room, checking in, and checking out. It also lists different room types and hotel staff members. Finally, it outlines various hotel amenities including areas of the hotel, services provided to guests, and included amenities like breakfast.
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The document provides a detailed list of items and amenities found in rooms and suites at the Anantara Hotel, including furniture, appliances, bathroom items, amenities, and other accessories. It describes objects like beds, tables, lamps, televisions, sinks, showers, mini bars, and more. The purpose is to teach English vocabulary related to all the things one might find while staying in a hotel room or suite.
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English for housekeeping part 0ne: Hospitality Industry By Saeful Anwar
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This document lists common vocabulary words for hotel housekeeping including items found in bedrooms like beds, pillows, and chairs and in bathrooms like towels, showers, and toilets. It also lists the names and employee numbers of three housekeepers: Chico No6, David No3, and Leo No16.
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The document discusses different categories of guest supplies and amenities provided by hotels. It defines guest amenities as luxury items provided to guests at no extra cost. Guest essentials are items necessary for the guest room but not expected to be taken by guests. Guest expendables are supplies meant to be used up or taken by guests. Guest loan items are supplies available on request but not typically found in guest rooms. A long list of specific amenities and supplies is then provided.
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The document describes a hotel organization chart and responsibilities within different roles. It provides language to describe duties using modals like "must", "have to", "should" as well as verbs like "control", "make sure", "report to". It gives examples of responsibilities for a house manager, front of house operations, and liaison between departments. Finally, it provides a reading on advantages and disadvantages of running a small hotel.
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- The future simple tense uses "will" to talk about future actions.
- The past simple tense usually takes "ed" but some verbs are irregular.
- The present perfect tense uses "have/has" plus the past participle to describe actions with relevance to the present.
Shopping
The document provides information about shopping in Chiang Mai, Thailand. It discusses several major shopping malls in Chiang Mai, including Kad Suan Kaew, Central Airport Plaza, Central Festival, Promenada Resort Mall, and Maya Lifestyle Shopping Centre. It also mentions Pantip Plaza as a center for technology and computers. Additional areas for souvenirs and handicrafts mentioned are Warorot Market, Kad Luang Night Bazaar, Baan Tawai wood carving village, and Bo-Sang Umbrella Village.
Road directions
The document provides guidance on giving road directions and describes common traffic signs, lights, and landmarks used when directing drivers. It lists terms for turns, intersections, overpasses, bridges, and other structures. Examples are given for directing drivers to go straight, turn left or right, pass certain places, and navigate traffic lights and junctions. Common landmarks that may be used in directions like petrol stations, hospitals, and schools are also outlined.
Question words
This document provides information about various question words in English and their uses. It discusses the question words what, when, where, which, who, whose, why, how and gives examples of how to use each word to ask a question. For example, it states that "what" should be used to ask about a thing, "when" to ask about time, and "why" to ask for a reason. It also discusses using "how much", "how many", and "how often" as well as combining "how" with adjectives like "big" or "tall". The overall purpose is to help understand which question word to use depending on what information is being requested.
Pronouns
The document provides examples of using pronouns to replace nouns in sentences. It discusses different subject and object pronouns including I, you, he, she, it, we and they. Examples are given of replacing nouns with the correct pronouns in sentences about a hotel room attendant speaking with a guest. The pronouns allow referring to people, things, the speaker and the person being spoken to without repeating nouns.
Numbers
This document contains information about cardinal and ordinal numbers in English. It lists numbers from 1 to 1,000,000,000,000 in both cardinal and ordinal form, as well as examples of how to write large numbers like dates, prices, and measurements. The document also provides contact information for Mr. Bill, who offers English lessons on his website.
Holiday inn restaurant vocabulary
This document contains vocabulary terms related to foods and dishes that may be found in a hotel restaurant. It includes terms for appetizers, salads, soups, pastas, sandwiches, main courses and Asian dishes. The terms are grouped by food type and many include brief descriptions or ingredients. For example, caesar salad ingredients include romaine lettuce, parmesan cheese and croutons.
Holiday inn hotel facilities
The document lists and describes various facilities available at the Holiday Inn hotel, including general facilities like the front lobby and parking areas, as well as shopping, hospitality, recreation, and business facilities such as a gym, pool, spa, conference centers, and meeting rooms.
Greetings
The document provides guidance on greetings and responses for different levels of formality in English. It begins with contact information for Mr. Bill and his English teaching website. It then lists common greetings and responses for very formal, formal, and informal situations. These include "How do you do" and "Nice to meet you" as very formal greetings and "Hi" and "What's up" as informal greetings. Responses range from "I'm fine, thank you" to indicating being unwell. The document concludes with examples of parting phrases for different levels of formality.
Days, months and seasons
This document contains information about days of the week, months of the year, and seasons. It lists the days of the week, with Monday through Friday and the weekend days Saturday and Sunday. It provides examples of stating today's day, tomorrow's day, and yesterday's day. It also lists the months of the year numbered 1 through 12. Finally, it identifies the months associated with each season - Spring, Summer, Autumn/Fall, and Winter.
Breakfast vocabulary
The document lists various types of foods and items commonly found at breakfast, including breads like croissants and baguettes often served with butter and jam, different preparations of eggs like fried, poached and scrambled, breakfast meats like bacon and sausages, sides like hash browns and fried tomatoes, and juices like orange juice and tomato juice.
Attractions
The document provides information on attractions within and near Chiang Mai, Thailand. It describes several temples located within Chiang Mai's old city moat that are historic, culturally significant sites, including Wat Phra Singh, Wat Chedi Luang, Wat Phan Tao, and Wat Chiang Man. It also mentions the Three Kings Monument and provides details on Chiang Mai Zoo, Night Safari, Royal Flora Ratchaphruek Park, and Doi Inthanon National Park as popular tourist destinations. Further attractions mentioned near Chiang Mai include Long Neck Karen villages and the scenic Road to Pai town.
Telling Time
This document provides instructions for telling time in English. It explains that the small hand tells the hour while the big hand tells the minutes. It notes there are both easy and difficult ways to tell time based on whether the time is expressed as "o'clock" or using terms like "past" and "to". The document includes examples of how to read times using both methods.
Prepositions of Place
This document discusses various prepositions of place in English. It defines and provides examples for common prepositions indicating spatial relationships, including above, at, behind, below, beside/next to, between, beyond, far, in, in front of, on, over, near, and under. For each preposition, the document gives the opposite preposition and explains the basic meaning through examples of how it is used.
Verbs
This document provides information about verb tenses in English. It discusses the present simple, present continuous, future simple, past simple, and present perfect tenses. For each tense, it explains how to form it and gives examples of its use. The key points covered are:
- The present simple tense is used for habitual daily actions.
- The present continuous tense describes what is happening now.
- The future simple tense uses "will" to talk about future events.
- The past simple tense adds "ed" to regular verbs for past actions.
- The present perfect tense uses "have/has + past participle" for actions completed recently with present relevance.
World geography
This document contains sample dialogues for a hotel worker to have with guests from different parts of the world to learn about their home countries and travel experiences. It includes introductory greetings and potential questions about the climate, vegetation, geography, and wildlife of various nations and regions. The hotel worker is advised not to inquire about wealth, religions, or capital cities out of sensitivity.
Requests
1. Complaints provide valuable feedback and should be viewed as opportunities to improve rather than negatives. They let you know about problems from guests who may not otherwise say anything.
2. When resolving a complaint, it is important to listen fully to understand the real issue, take responsibility, apologize, and resolve the problem in a way that satisfies the guest. Making the guest feel valued is also key.
3. Different types of guests may complain in different ways, but the goal is always to address the problem respectfully and ensure the guest leaves satisfied. Complaints should be seen as a chance to improve service and gain loyal customers.
Greetings from anantara
The document provides guidance on greetings and responses for different levels of formality when interacting with others in the Thai hospitality industry. It begins with introductions for various levels of formality from very formal to informal. It then gives responses to common greetings and questions about how one is doing. Finally, it lists ways to say goodbye at different levels of formality.
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Hotel room vocabulary
- 1. Mr. Bill Phone: 086 – 050 – 0379 E-mail: mrbillgreaves@gmail.com
- 3. Hotel Room Vocabulary Suite Room Hotel Suite Hotel Room Luxury Suite Bedroom
- 4. Hotel Room Vocabulary There are different sizes of bed in hotel rooms
- 5. Hotel Room Vocabulary There are different sizes of bed in hotel rooms Single beds Twin beds(usually two in a room) Double bed Queen size bed King size bed
- 7. Hotel Room Vocabulary Bedclothes, Bedding, Bed Linen Bolster Pillows Pillow case Sheet Blanket Comforter Bedsheet Duvet Quilt Bedspread
- 9. Hotel Room Vocabulary Hotel Room Utilities Television Air conditioner Telephone Iron TV Remote TV Phone Control Radio Alarm Clock Alarm Clock Clock Radio
- 11. Hotel Room Vocabulary Furniture Bedside table Bedside lamp Bedside light Chair Easy chair Stool
- 13. Hotel Room Vocabulary Furniture Mirror Lamp Table Coffee Table Couch Cushion Chair Desk
- 15. Hotel Room Vocabulary Furniture Coat hanger Ironing board Safe Wardrobe Closet
- 17. Hotel Room Vocabulary Furniture Chest of Drawers Drawer Leg Handle
- 19. Hotel Room Vocabulary Slippers Robe Bathrobe Dressing gown
- 21. Hotel Room Vocabulary Bathroom Hand towel Tap Faucet Sink Bath towel Shower curtain Bath Bathtub Toilet paper Toilet
- 23. Hotel Room Vocabulary Bathroom Shower head Tap Faucet Bath mat Floor mat Laundry Bags Hair Dryer