The chatbot can be defined as a conversational robot that is trained to offer data for natural language processing (NLP) by using Artificial Intelligence (AI) Technology.

1. The Whys And Hows Of Using Chatbots In FinTech
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What Is A Chatbot?
The chatbot can be defined as a
conversational robot that is trained to
offer data for natural language
processing (NLP) by using Artificial
Intelligence (AI) Technology.

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Why Is Chatbot Integration
Becoming Essential?
Let us now find out how chatbots are revolutionizing the world of FinTech.

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Banking bots are capable of assisting customers
to check the
● recent transactions
● amount transferred
● available balance
without even visiting the ATM or the bank by
helping customers do these and many more
operations using their mobile.
Simplifying banking apps by
removing the complexity aspect

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Staying Ahead of the
Competition With Regulations
Banks that have open-heartedly endorsed and
embraced the latest technologies such as
Artificial Intelligence, Machine Learning, Big Data,
and more are better positioned than ever to
compete against the best and make enough
revenue.

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Next-gen customers or Millennials, the driving force behind banking innovations, are
known for their spending power and high standards & expectations for customer
services and convenience
Maintaining Good Terms And
Pace With Next-Gen Customers

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Chatbots can be the perfect solution for detecting and preventing fraud, breach of
trust, malware, phishing, spyware, and data intrusion in real-time and in an
automated fashion.
Fraud Detection And Prevention

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The bots can easily gain access to invaluable insights into customer concerns,
behavior, and expectations in addition to information about personal financial
transactions.
Handling Complex
Data

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Banks should continually innovate
the products, services, and
processes they offer to seize a
distinct edge over the competition.
Embrace FinTech chatbots that
significantly cut down the costs and
eliminate the bottlenecks.
Innovating the Product
Strategy

10. Improving Customer Engagement
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Bots have the unique ability to push the best and relevant content and continuously
test the interest level of customers through the provided responses.

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Chatbots, powered by the best of Artificial Intelligence, are enabling the banks and
financial institutions to
Conclusion
Take
proactive
decisions
Streamline
the customer
experience
Improve
profitability
through
powerful
customer
insights
Increase
market
share
Improve
customer
satisfaction

12. THANK YOU
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