I completed the Google certification course for UX Design and this was one of my projects I completed. This walks you through every step of the design process I followed to build the final product.
The document discusses what software architecture is and when it occurs in agile development processes. It defines architecture as the significant design decisions that are hard to change and influence the overall system structure. These decisions include high-level software structures and flows, as well as the desired user experience. The document notes that while some decisions can be determined up front, architecture truly emerges and evolves throughout development as guided by user stories and refactoring.
The document outlines a whole product roadmap developed for an application software company providing laboratory information management systems (LIMS) software to genomic labs. The roadmap was created using a framework involving qualitative and quantitative customer research, competitive analysis, and identifying capabilities to address across five dimensions. Key elements of the strategic roadmap included a role-based user interface, API for integration, preconfigured instrument interface, improved search and reporting, regulatory compliance, and partnerships. The roadmap was communicated internally and externally and helped guide the company's product strategy and generate thought leadership.
Mini UX Workshop: Creating Persona & ScenarioNatt Phenjati
1. The document outlines an agenda for a UX design workshop on creating personas and scenarios. It includes lectures on personas, examples of personas, exercises to create personas and scenarios for two client companies, and criteria for grading the workshop outputs.
2. Participants will work in groups to study a product, build a persona, design a new product feature, and create a scenario depicting the persona using the new feature. They will present their work to the class.
3. The workshop aims to help designers understand how to create realistic personas and scenarios to identify customer needs and help guide product design decisions.
Case Study created for Tangible UX, based on content provided by TUX stakeholders. A mix of existing slides and custom slides I created for this presentation
UX/UI Workshop
Jackson Lee, Paris Phan, and Ido Ben Haim on January 27, 2023
Unlock the power of design thinking to create meaningful connections between people and products.
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
The document is a presentation on user experience (UX) design that defines UX, outlines key aspects of UX like understanding user needs, and provides examples. It emphasizes understanding the user through research, testing assumptions, and iterating on designs based on user feedback. The presentation includes defining UX, discussing the importance of understanding user needs through research, and providing a hands-on workshop where participants conduct user research, sketch design ideas, and get feedback to improve their designs.
The document discusses what software architecture is and when it occurs in agile development processes. It defines architecture as the significant design decisions that are hard to change and influence the overall system structure. These decisions include high-level software structures and flows, as well as the desired user experience. The document notes that while some decisions can be determined up front, architecture truly emerges and evolves throughout development as guided by user stories and refactoring.
The document outlines a whole product roadmap developed for an application software company providing laboratory information management systems (LIMS) software to genomic labs. The roadmap was created using a framework involving qualitative and quantitative customer research, competitive analysis, and identifying capabilities to address across five dimensions. Key elements of the strategic roadmap included a role-based user interface, API for integration, preconfigured instrument interface, improved search and reporting, regulatory compliance, and partnerships. The roadmap was communicated internally and externally and helped guide the company's product strategy and generate thought leadership.
Mini UX Workshop: Creating Persona & ScenarioNatt Phenjati
1. The document outlines an agenda for a UX design workshop on creating personas and scenarios. It includes lectures on personas, examples of personas, exercises to create personas and scenarios for two client companies, and criteria for grading the workshop outputs.
2. Participants will work in groups to study a product, build a persona, design a new product feature, and create a scenario depicting the persona using the new feature. They will present their work to the class.
3. The workshop aims to help designers understand how to create realistic personas and scenarios to identify customer needs and help guide product design decisions.
Case Study created for Tangible UX, based on content provided by TUX stakeholders. A mix of existing slides and custom slides I created for this presentation
UX/UI Workshop
Jackson Lee, Paris Phan, and Ido Ben Haim on January 27, 2023
Unlock the power of design thinking to create meaningful connections between people and products.
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Martin Jordan
Customers hire services and products to do a certain job. Once people spot a job in their life they start looking for a solution, an offering that helps them to get the job done. Which offering they eventually hire often depends on the circumstances in which the job occurs.
This workshop highlighted the importance of customers’ situations and contexts when creating new offerings. As circumstances are changing, people’s related needs and desired outcomes do too. Using the example of food-related services, the workshop at Service Experience Camp 2015 illustrated how all offerings fulfil the general need of feeding humans, but also which specific situations each service caters for.
The workshop was run by Andrej Balaz, Hannes Jentsch and Martin Jordan on November 14, 2015 at Service Experience Camp in Kalkscheune in Berlin-Mitte.
Anyone who is a ux designer and is or will be working in the design field related to user experience (which should be pretty much everything), should be able to refresh their memory and vocab regarding the process and techniques of UX design through this slide.
The document is a presentation on user experience (UX) design that defines UX, outlines key aspects of UX like understanding user needs, and provides examples. It emphasizes understanding the user through research, testing assumptions, and iterating on designs based on user feedback. The presentation includes defining UX, discussing the importance of understanding user needs through research, and providing a hands-on workshop where participants conduct user research, sketch design ideas, and get feedback to improve their designs.
A design system is a scalable framework of decisions & team behaviors spread across an organization so your products can converge on a cohesive experience. Start your plan with a firm understanding of what parts it includes, products it applies to, and people that will do the work.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
This document provides an introduction to user experience (UX) strategy and design. It discusses the history and evolution of UX from early command line interfaces to modern touchscreen interfaces. It outlines fundamental UX principles like designing for users' needs and making their lives easier. The document also describes common UX techniques like personas, journey mapping, prototyping, content writing, and persuasion design. It emphasizes the importance of understanding users through research and testing designs with them. Finally, it provides recommendations for resources to learn more about UX and tips for practitioners.
My presentation focusing on building your best design team, and providing a framework for framing your team. As prepared exclusively for the Leading Design Conference in London.
The SlideShare presentation consists of the summary of the Design System 101 Workshop, as presented by UX Gorilla with Mayank Dhawan.
Link of the event: https://bit.ly/2RwN4RF
The workshop took place on December 01, 2018 at 91springboard, Jhandewalan Extension, New Delhi.
This event was for designers, developers or members of the product team to help them with a clear understanding and give them useful ideas to make better decisions, help their teams to save time so that they can do things they would enjoy.
Website Development Proposal Document PowerPoint Presentation Slides SlideTeam
Download our Website Development Proposal Document PowerPoint Presentation Slides to pitch your design and development services. To make sure you include all the information the customer requires to hire you, get an established structure of proposal guidelines. Web design proposal PPT slide is professionally designed to gain the client’s attention and fully customized to your specific needs. The web development services proposal PowerPoint complete deck consists with slides like proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. In this website design proposal Presentation template we have provided an example case study, you just need to put your details on structure given. Select this completely customizable web design services proposal PPT slide to create hassle-free proposal today. Banish all fears with our Website Development Proposal Document PowerPoint Presentation Slides. Your thoughts will acheive their goal.
Enter the Experience-map Multiverse: Stop journey mapping and start universe ...UXPA International
"How linear is a customer experience? We often think of customer journeys as step-by-step processes, but in an evolving digital landscape, experiences are layered with unpredictable factors.
It's time to take your experience mapping to the next level. With universe building, you will have the framework to build lead generation across nuanced interactions and engage with new modes of technology such as voice and chatbots.
Breaking down data and complex research findings can be overwhelming, especially for non-designers. Let alone, transforming them into an enriched visual story. Understanding the foundations of visual storytelling is key to a strong interaction narrative so you can understand who your customer is and how to build for them.
This talk with give attendees a framework to break down findings, and map out a multi-faceted customer experience map of profiles, journeys and discovery work to get past tech talk and visualize the opportunity space."
Kullanıcı Deneyimi Tasarımı Süreçleri
Speakings:
• UX Camp'14 - "Design Process" - Userspots, Bahçeşehir University Game Lab, Istanbul, July 2014
• TÜTEV - "UX Design" - Ankara, July 2014
• Android Developer Days 2014 - "Mobile UX" - GDG Ankara, METU Ankara, May 2014
• UX Weekend ITU - "Design Process" - Userspots, ITU Department of Fine Arts, Istanbul, April 2014
• UX Weekend Ankara - "Design Process" - Userspots, METU Gimer, Ankara - April 2014
Given speeches about "UX Design Process" and also helped attendees about their UX Design projects.
Fundamentals and practices of UX research Lucia Trezova
This document provides an overview of user experience (UX) research methods. It discusses personas, user journey mapping, card sorting, competitive auditing, heuristic evaluation, and usability testing as common UX research techniques. For each technique, it describes what the technique is used for, when it should be conducted in the product development process, and its objectives. The document also discusses low and high-fidelity prototyping for usability testing and explains how heat maps can be used to understand how users interact with websites and apps.
Project Charter Management One Page Summary Presentation Report Infographic P...SlideTeam
Here we present Project Charter Management One Page Summary Presentation Report Infographic PPT PDF Document one pager PowerPoint template. This is a project charter one pager PowerPoint template that can be used to display the project summary. Give a brief definition of the project and present the name of the project, the name of the manager handling the project and its starting date. Present the goals, aims, and objectives of the project and make your audience familiar with all the ingredients of the project. This readily available project charter one pager PowerPoint template will let you plan, execute and implement the project. Talk about its budget and the risks and issues associated with it. Highlight the different phases your project will pass through. This amazingly designed project management PowerPoint one pager template has a section where you can depict the roles and responsibilities of the people associated with your project. Showcase project timeline and its weekly progress by incorporating this creative project charter one pager PowerPoint slide. This will let you delegate authority and responsibility and will help you outline the project goals and targets. Provide a clear understanding of the project to your audience with the assistance of this project charter management PowerPoint one pager slide. Grab this Project Charter Management One Page Summary Presentation Report Infographic PPT PDF Document one pager template now. https://bit.ly/2VkeEsn
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
How UI Framework improves design process - 2015 (Dribbble meetup)Marian Mota
This document outlines how a UI framework can improve the design process. It discusses some common problems like miscommunication between teams and inconsistent design. It then introduces a UI framework as a living library of patterns, standards, and behaviors that provides benefits like allowing reuse of assets, rapid prototyping, and standardized elements. It covers the framework's foundation including colors, grids, typography. It also covers components, patterns, and additional resources that are part of the framework.
The document discusses wireframing in website design. It explains that wireframing involves creating a basic text-only version of a website without graphics to layout the information architecture and flow. Benefits of wireframing include being able to test the user experience and connections between pages before investing in visual design. The document provides instructions on creating wireframes, including sketching a site map, setting up basic HTML pages, and adding placeholder content. Finally, it lists nine digital tools that can be used to create wireframes.
Storytelling with Data - Approach | SkillsAmit Kapoor
The ever increasing computational capacity has enabled us to acquire, process and analyze larger data-sets and information. However, the human memory and attention required to use this data is more limited and has remained relatively constant. Data visualization can enable us to compress data and encode it visually in ways that allows us to aid perceptual and cognitive understanding.
However, data visualisation alone is not enough and often we need to try to tell stories through data. Storytelling with data can enable us to move from analysis to synthesis, from numbers to visuals, and from an argument to a story. Operating at this intersection of data, visual and story can help persuade not only through logos (logic) but also through pathos (empathy) and ethos (credibility). In trying to tell compelling data stories, we can empower our selves to engage, communicate and persuade a large and diverse audience.
In this talk, I discuss ‘why’ stories work and what we can learn about the art of storytelling from other mediums like oral storytelling, written stories, pictures, comics and movies. I will summarise basic principles that can help us in our crafting journey, as we take the data through the layers of abstraction. The focus would be on unpacking the seven dimensions of creating an engaging data story - Abstraction (data patterns), Representation (visual encoding), Framing & Transition (perspective, focus), Messaging (verbal, text annotation), Flow (arrangement) and Interactivity.
Further, creating data stories is a cross disciplinary activity that requires us to operate at the intersection of a visual designer, data scientist and storyteller. It is both a science and an art. So how does one realistically learn these multitude of skills needed to get good at it. I will also discuss ideas about the possible path that practitioners could adopt to learn this craft through sustained practice.
## About the Speaker
Amit Kapoor is interested in learning and teaching the craft of telling visual stories with data. He uses storytelling and data visualization as tools for improving communication, persuasion and leadership. He conducts workshops and trainings for corporates, non-profits, colleges, and individuals at narrativeVIZ Consulting. He also teaches storytelling with data as invited guest faculty in academia, both in management context at IIM Bangalore and IIM Ahmedabad and in design context at NID, Bangalore.
His background is in strategy consulting in using data-driven stories to drive change across organizations and businesses. He has 15 years of management consulting experience, first with AT Kearney in India, then with Booz & Company in Europe and more recently with startups in Bangalore. He did his B.Tech in Mechanical Engineering from IIT, Delhi and PGDM (MBA) from IIM, Ahmedabad. You can find more about him at amitkaps.com and tweet him at @amitkaps
UX STRAT Online 2021 Presentation by Josephine Scholtes, MicrosoftUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Conversational AI at Microsoft: A Design Toolkit"
Josephine Scholtes
Microsoft: User Experience Consultant
Best Practices For Business Analyst - Part 3Moutasm Tamimi
The document outlines best practices for business analysts in 2017. It discusses the benefits of having dedicated business analysts on projects and their roles. It provides tips on the relationships between business analysts and project managers, as well as consistency in requirements elicitation. The presentation was given by Moutasm Tamimi and provides an introduction to business analysis practices.
Create a User Experience Mindset Within Your Organization by Conducting Custo...UXPA International
A Customer Experience Journey Map is a very useful tool to understand and improve customer experience. It allows organizations to develop a user experience mindset and gain better insights into customer’s needs. It helps identify key Moments of Truth and drive actionable priorities to improve a product or innovate on creating new products.
When you involve stakeholders in creating a Journey Map, they “walk in the customer’s shoes” and know the story of customer experience. They start telling this story to themselves and others in the organization. The customer stories and insights gained from the Journey Map lead to
identifying actionable items aligned with organizational strategy
prioritizing initiatives
uniting the cross-functional team to take action on the findings
creating better user experiences
In this presentation, you learn
What Customer Journey Mapping is
Why it is important
What is the process for conducting it
How to create a user experience mindset within your organization
Org Design is (Largely) Information ArchitecturePeter Merholz
Given at the IA Conference in 2019, this talk connects the practices of org design with the practices, skills, and values from information architecture.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
Paid Internship Program in Armenia - INKOMPASS 2022INKOMPASS
The document provides information about an internship program called INKOMPASS at Philip Morris International's Science R&D Center in Armenia. It details the application process, timelines, and frequently asked questions. Applicants must be fluent in English and Armenian, and the paid 6-month internship involves working on real business projects in areas like business intelligence, machine learning, and software development. Interns will receive guidance from a coach and mentor and will complete an individual or group project. The application deadline is May 31st and interviews and assessments will be held in June.
International Internship Program in Armenia - INKOMPASS 2022INKOMPASS
INKOMPASS is a global internship program by Philip Morris International that enables you to discover YOURSELF by working in a creative, dynamic, and culturally diverse environment.
When you intern with us, you get the chance to:
Work on real business projects
Get mentored by industry experts
Transform your CV while partnering with PMI in delivering a smoke-free future
Openings
We have openings in the following department:
(1) Finance Accounting & Tax: As a Finance department intern you are going to be responsible for supporting the implementation of a new workflow on inventory accounting, archiving documents according to new practices.
(2) External Affairs: As an External Affairs intern you will be responsible for field regulating of national and EAEU legislation, leading international institution relevant reports observation, analysis, and summarizing.
(3) Commercial Activity Planning: As a Commercial Planning department intern you will help us to increase the efficiency of our operations in brand retail. You are a person who is interested in finding new solutions, reads a lot of materials and adapts in our market using MVP approach (test then implement).
(4) Commercial, Direct Retail: As a Commercial department team intern will be in charge of enhancing our workflow and processes with frontliners and improve efficiency.
(5) Marketing: As a Marketing Department intern you will be responsible for content and digital toolbox development for the upcoming launches.
Eligibility
We are looking for suitable candidates from any major possessing skills such as:
(1) Strategic thinking
(2)Analysis
(3) Negotiation skills
(4) Creative thinking
(5) Attention to detail
(6) Team player
(7) Self learner
What we offer
(1) An inclusive, diverse culture, where everyone’s contribution is respected
(2) Chance to collaborate with some of the world’s best people and feel like you belong.
(3) Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress
(4) Opportunity to take risks, experiment, and explore.
PMI is an Equal Opportunity Employer. Inclusion and diversity are part of our DNA at Philip Morris Limited. Our priority is to attract, support and retain individuals – no matter their age, gender, religion, sexual orientation, or physical ability.
Applications are reviewed on an ongoing basis.
Last day to apply is 3rd October 2022.
A design system is a scalable framework of decisions & team behaviors spread across an organization so your products can converge on a cohesive experience. Start your plan with a firm understanding of what parts it includes, products it applies to, and people that will do the work.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
This document provides an introduction to user experience (UX) strategy and design. It discusses the history and evolution of UX from early command line interfaces to modern touchscreen interfaces. It outlines fundamental UX principles like designing for users' needs and making their lives easier. The document also describes common UX techniques like personas, journey mapping, prototyping, content writing, and persuasion design. It emphasizes the importance of understanding users through research and testing designs with them. Finally, it provides recommendations for resources to learn more about UX and tips for practitioners.
My presentation focusing on building your best design team, and providing a framework for framing your team. As prepared exclusively for the Leading Design Conference in London.
The SlideShare presentation consists of the summary of the Design System 101 Workshop, as presented by UX Gorilla with Mayank Dhawan.
Link of the event: https://bit.ly/2RwN4RF
The workshop took place on December 01, 2018 at 91springboard, Jhandewalan Extension, New Delhi.
This event was for designers, developers or members of the product team to help them with a clear understanding and give them useful ideas to make better decisions, help their teams to save time so that they can do things they would enjoy.
Website Development Proposal Document PowerPoint Presentation Slides SlideTeam
Download our Website Development Proposal Document PowerPoint Presentation Slides to pitch your design and development services. To make sure you include all the information the customer requires to hire you, get an established structure of proposal guidelines. Web design proposal PPT slide is professionally designed to gain the client’s attention and fully customized to your specific needs. The web development services proposal PowerPoint complete deck consists with slides like proposal outline, target audience demographic archetypes, project objectives, design process, marketing approach, mobile apps, social media approach, search marketing, project phases, and timeline, about us, our team, clientele, a record of success, case study and company logo, etc. In this website design proposal Presentation template we have provided an example case study, you just need to put your details on structure given. Select this completely customizable web design services proposal PPT slide to create hassle-free proposal today. Banish all fears with our Website Development Proposal Document PowerPoint Presentation Slides. Your thoughts will acheive their goal.
Enter the Experience-map Multiverse: Stop journey mapping and start universe ...UXPA International
"How linear is a customer experience? We often think of customer journeys as step-by-step processes, but in an evolving digital landscape, experiences are layered with unpredictable factors.
It's time to take your experience mapping to the next level. With universe building, you will have the framework to build lead generation across nuanced interactions and engage with new modes of technology such as voice and chatbots.
Breaking down data and complex research findings can be overwhelming, especially for non-designers. Let alone, transforming them into an enriched visual story. Understanding the foundations of visual storytelling is key to a strong interaction narrative so you can understand who your customer is and how to build for them.
This talk with give attendees a framework to break down findings, and map out a multi-faceted customer experience map of profiles, journeys and discovery work to get past tech talk and visualize the opportunity space."
Kullanıcı Deneyimi Tasarımı Süreçleri
Speakings:
• UX Camp'14 - "Design Process" - Userspots, Bahçeşehir University Game Lab, Istanbul, July 2014
• TÜTEV - "UX Design" - Ankara, July 2014
• Android Developer Days 2014 - "Mobile UX" - GDG Ankara, METU Ankara, May 2014
• UX Weekend ITU - "Design Process" - Userspots, ITU Department of Fine Arts, Istanbul, April 2014
• UX Weekend Ankara - "Design Process" - Userspots, METU Gimer, Ankara - April 2014
Given speeches about "UX Design Process" and also helped attendees about their UX Design projects.
Fundamentals and practices of UX research Lucia Trezova
This document provides an overview of user experience (UX) research methods. It discusses personas, user journey mapping, card sorting, competitive auditing, heuristic evaluation, and usability testing as common UX research techniques. For each technique, it describes what the technique is used for, when it should be conducted in the product development process, and its objectives. The document also discusses low and high-fidelity prototyping for usability testing and explains how heat maps can be used to understand how users interact with websites and apps.
Project Charter Management One Page Summary Presentation Report Infographic P...SlideTeam
Here we present Project Charter Management One Page Summary Presentation Report Infographic PPT PDF Document one pager PowerPoint template. This is a project charter one pager PowerPoint template that can be used to display the project summary. Give a brief definition of the project and present the name of the project, the name of the manager handling the project and its starting date. Present the goals, aims, and objectives of the project and make your audience familiar with all the ingredients of the project. This readily available project charter one pager PowerPoint template will let you plan, execute and implement the project. Talk about its budget and the risks and issues associated with it. Highlight the different phases your project will pass through. This amazingly designed project management PowerPoint one pager template has a section where you can depict the roles and responsibilities of the people associated with your project. Showcase project timeline and its weekly progress by incorporating this creative project charter one pager PowerPoint slide. This will let you delegate authority and responsibility and will help you outline the project goals and targets. Provide a clear understanding of the project to your audience with the assistance of this project charter management PowerPoint one pager slide. Grab this Project Charter Management One Page Summary Presentation Report Infographic PPT PDF Document one pager template now. https://bit.ly/2VkeEsn
Lean UX in the Enterprise: A Government Case Studyuxpin
You'll learn:
- How to quickly identify user groups despite vague assumptions.
- How to define clear features amidst complex requirements and business objectives.
- How to establish efficient UX processes across disjointed teams.
How UI Framework improves design process - 2015 (Dribbble meetup)Marian Mota
This document outlines how a UI framework can improve the design process. It discusses some common problems like miscommunication between teams and inconsistent design. It then introduces a UI framework as a living library of patterns, standards, and behaviors that provides benefits like allowing reuse of assets, rapid prototyping, and standardized elements. It covers the framework's foundation including colors, grids, typography. It also covers components, patterns, and additional resources that are part of the framework.
The document discusses wireframing in website design. It explains that wireframing involves creating a basic text-only version of a website without graphics to layout the information architecture and flow. Benefits of wireframing include being able to test the user experience and connections between pages before investing in visual design. The document provides instructions on creating wireframes, including sketching a site map, setting up basic HTML pages, and adding placeholder content. Finally, it lists nine digital tools that can be used to create wireframes.
Storytelling with Data - Approach | SkillsAmit Kapoor
The ever increasing computational capacity has enabled us to acquire, process and analyze larger data-sets and information. However, the human memory and attention required to use this data is more limited and has remained relatively constant. Data visualization can enable us to compress data and encode it visually in ways that allows us to aid perceptual and cognitive understanding.
However, data visualisation alone is not enough and often we need to try to tell stories through data. Storytelling with data can enable us to move from analysis to synthesis, from numbers to visuals, and from an argument to a story. Operating at this intersection of data, visual and story can help persuade not only through logos (logic) but also through pathos (empathy) and ethos (credibility). In trying to tell compelling data stories, we can empower our selves to engage, communicate and persuade a large and diverse audience.
In this talk, I discuss ‘why’ stories work and what we can learn about the art of storytelling from other mediums like oral storytelling, written stories, pictures, comics and movies. I will summarise basic principles that can help us in our crafting journey, as we take the data through the layers of abstraction. The focus would be on unpacking the seven dimensions of creating an engaging data story - Abstraction (data patterns), Representation (visual encoding), Framing & Transition (perspective, focus), Messaging (verbal, text annotation), Flow (arrangement) and Interactivity.
Further, creating data stories is a cross disciplinary activity that requires us to operate at the intersection of a visual designer, data scientist and storyteller. It is both a science and an art. So how does one realistically learn these multitude of skills needed to get good at it. I will also discuss ideas about the possible path that practitioners could adopt to learn this craft through sustained practice.
## About the Speaker
Amit Kapoor is interested in learning and teaching the craft of telling visual stories with data. He uses storytelling and data visualization as tools for improving communication, persuasion and leadership. He conducts workshops and trainings for corporates, non-profits, colleges, and individuals at narrativeVIZ Consulting. He also teaches storytelling with data as invited guest faculty in academia, both in management context at IIM Bangalore and IIM Ahmedabad and in design context at NID, Bangalore.
His background is in strategy consulting in using data-driven stories to drive change across organizations and businesses. He has 15 years of management consulting experience, first with AT Kearney in India, then with Booz & Company in Europe and more recently with startups in Bangalore. He did his B.Tech in Mechanical Engineering from IIT, Delhi and PGDM (MBA) from IIM, Ahmedabad. You can find more about him at amitkaps.com and tweet him at @amitkaps
UX STRAT Online 2021 Presentation by Josephine Scholtes, MicrosoftUX STRAT
These slides are for the following session presented at the UX STRAT Online 2021 Conference:
"Designing Conversational AI at Microsoft: A Design Toolkit"
Josephine Scholtes
Microsoft: User Experience Consultant
Best Practices For Business Analyst - Part 3Moutasm Tamimi
The document outlines best practices for business analysts in 2017. It discusses the benefits of having dedicated business analysts on projects and their roles. It provides tips on the relationships between business analysts and project managers, as well as consistency in requirements elicitation. The presentation was given by Moutasm Tamimi and provides an introduction to business analysis practices.
Create a User Experience Mindset Within Your Organization by Conducting Custo...UXPA International
A Customer Experience Journey Map is a very useful tool to understand and improve customer experience. It allows organizations to develop a user experience mindset and gain better insights into customer’s needs. It helps identify key Moments of Truth and drive actionable priorities to improve a product or innovate on creating new products.
When you involve stakeholders in creating a Journey Map, they “walk in the customer’s shoes” and know the story of customer experience. They start telling this story to themselves and others in the organization. The customer stories and insights gained from the Journey Map lead to
identifying actionable items aligned with organizational strategy
prioritizing initiatives
uniting the cross-functional team to take action on the findings
creating better user experiences
In this presentation, you learn
What Customer Journey Mapping is
Why it is important
What is the process for conducting it
How to create a user experience mindset within your organization
Org Design is (Largely) Information ArchitecturePeter Merholz
Given at the IA Conference in 2019, this talk connects the practices of org design with the practices, skills, and values from information architecture.
UX is way more than most people think. I believe that UX is a mindset that everyone should carry. This is how I approach UX, and think it's beneficial for everyone to know a process that works.
NOTE: This represents a talk I gave to some students embarking on a career in the UX field.
Paid Internship Program in Armenia - INKOMPASS 2022INKOMPASS
The document provides information about an internship program called INKOMPASS at Philip Morris International's Science R&D Center in Armenia. It details the application process, timelines, and frequently asked questions. Applicants must be fluent in English and Armenian, and the paid 6-month internship involves working on real business projects in areas like business intelligence, machine learning, and software development. Interns will receive guidance from a coach and mentor and will complete an individual or group project. The application deadline is May 31st and interviews and assessments will be held in June.
International Internship Program in Armenia - INKOMPASS 2022INKOMPASS
INKOMPASS is a global internship program by Philip Morris International that enables you to discover YOURSELF by working in a creative, dynamic, and culturally diverse environment.
When you intern with us, you get the chance to:
Work on real business projects
Get mentored by industry experts
Transform your CV while partnering with PMI in delivering a smoke-free future
Openings
We have openings in the following department:
(1) Finance Accounting & Tax: As a Finance department intern you are going to be responsible for supporting the implementation of a new workflow on inventory accounting, archiving documents according to new practices.
(2) External Affairs: As an External Affairs intern you will be responsible for field regulating of national and EAEU legislation, leading international institution relevant reports observation, analysis, and summarizing.
(3) Commercial Activity Planning: As a Commercial Planning department intern you will help us to increase the efficiency of our operations in brand retail. You are a person who is interested in finding new solutions, reads a lot of materials and adapts in our market using MVP approach (test then implement).
(4) Commercial, Direct Retail: As a Commercial department team intern will be in charge of enhancing our workflow and processes with frontliners and improve efficiency.
(5) Marketing: As a Marketing Department intern you will be responsible for content and digital toolbox development for the upcoming launches.
Eligibility
We are looking for suitable candidates from any major possessing skills such as:
(1) Strategic thinking
(2)Analysis
(3) Negotiation skills
(4) Creative thinking
(5) Attention to detail
(6) Team player
(7) Self learner
What we offer
(1) An inclusive, diverse culture, where everyone’s contribution is respected
(2) Chance to collaborate with some of the world’s best people and feel like you belong.
(3) Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress
(4) Opportunity to take risks, experiment, and explore.
PMI is an Equal Opportunity Employer. Inclusion and diversity are part of our DNA at Philip Morris Limited. Our priority is to attract, support and retain individuals – no matter their age, gender, religion, sexual orientation, or physical ability.
Applications are reviewed on an ongoing basis.
Last day to apply is 3rd October 2022.
The document discusses common considerations for outsourcing mobile app development projects to freelancers. It provides advice on both the employer and freelancer's responsibilities for project success. For employers, it recommends providing templates to minimize complexity, updating software weekly, and including contact information. For freelancers, it advises not being afraid to ask questions, following directions, and taking on a manageable workload. The document also outlines typical project milestones like choosing the app type and naming it, and errors that can lead to failure such as miscommunication or poor project management.
Team Speakamos aims to connect intermediate and advanced language learners through video, voice, and text chat on smartphones and a website. Their goals for their January 1st launch include attaining customer interviews, finishing market research, and having the best possible minimum viable product. They have achieved account creation beta testing, launched their landing page in multiple languages, conducted customer interviews, designed a logo, and onboarded language departments. Their lessons learned include not being afraid to pivot, understanding that products don't happen overnight, having control through diverse skills, setting realistic goals for a startup, and maintaining progress through a cohesive team.
The document describes a proposed mobile app called JobFrog that would help connect students seeking work experience opportunities with companies willing to provide them. It outlines user profiles, user stories, mockups of the app's interface, feedback from potential users, and considerations around feasibility, business model, and marketing strategy. The goal of the app is to make it easier for both young people to find work experience and employers to find potential candidates, as currently the process can be difficult and competitive.
Calling out university students in Georgia who are Looking for a paid internship opportunity. Look no further...
INKOMPASS is a global internship program by Philip Morris International that enables you to discover YOURSELF by working in a creative, dynamic, and culturally diverse environment.
When you intern with us, you get the chance to:
Work on real business projects
Get mentored by industry experts
Transform your CV while partnering with PMI in delivering a smoke-free future
Openings
We have openings in the following department:
(1) Commercial Activity Planning: As a Commercial Activity Planning department intern you will build an ecosystem for operations and tasking analysis in Distribution development scope and ensure ecosystem effective integration into daily business activity.
(2) Commercial: As a Commercial department intern you will support retail ecosystem strategy deployment to maximize consumer experience in direct retail channels. Also you will participate in designing innovative solutions to improve direct retail channel performance.
(3) Marketing: As a Marketing Department intern you will participate in:
Deployment of occasions activities
Managing execution agency, printing houses & other suppliers
Working with designer on visual developments
Eligibility
We are looking for suitable candidates from any major possessing skills such as:
(1) Strategic thinking
(2) Analysis
(3) Negotiation skills
(4) Creative thinking
(5) Attention to detail
(6) Team player
(7) Self learner
What we offer
An inclusive, diverse culture, where everyone’s contribution is respected.
Chance to collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress.
Opportunity to take risks, experiment, and explore.
PMI is an Equal Opportunity Employer. Inclusion and diversity are part of our DNA at Philip Morris Limited. Our priority is to attract, support and retain individuals – no matter their age, gender, religion, sexual orientation, or physical ability.
Applications are reviewed on an ongoing basis.
Last day to apply is 3rd October 2022.
I gave this presentation at the EASPD´s conference in October 2019. Presentation is about taking benefits of digital opportunities to give new tools to employees and better services to customers.
Apply for International Student Internship in Argentina - INKOMPASSINKOMPASS
INKOMPASS, an International Student Internship program by Philip Morris International, is now in Argentina. It is an opportunity for college students to get a boost early in their careers.
INKOMPASS GERMANY - A Philip Morris International Internship ProgramINKOMPASS
INKOMPASS is offering one of the best paid internships for college students in Germany. Find out how to apply to the INKOMPASS internship program in Germany.
The document outlines an internal selection process used by an organization to elect Team Leaders (TLBs). It describes problems with the previous selection method and introduces a new process based on recognition. The new process involves 8 main steps: 1) leadership promotion and mapping member interests, 2) personal applications, 3) VP/LCP pre-allocation meeting, 4) EB presentation and inputs, 5) a task phase, 6) O2Os and partial task delivery, 7) an election day, and 8) a leadership summit. It also answers 4 frequently asked questions about implementing the new process.
The document outlines an internal selection process used by an organization to elect Team Leaders (TLBs). It describes problems with the previous selection method and introduces a new process based on recognition. The new process involves 8 main steps: 1) leadership promotion and mapping member interests, 2) personal applications, 3) VP/LCP pre-allocation meeting, 4) EB presentation and inputs, 5) a task phase, 6) one-on-one meetings and partial task delivery, 7) an election day, and 8) a leadership summit. It also answers 4 frequently asked questions about implementing the new process.
This document provides information about conducting a successful job search, resume, and cover letter creation for a group project. It includes an acknowledgement, table of contents, and executive summary. The executive summary outlines the purpose and key points of the project, which are to explain how to conduct a successful job search, create a customized resume, and write a persuasive cover letter. It also provides details about evaluating qualifications, recognizing employment trends, and outlining the steps in the job search, resume creation, and cover letter writing processes.
This document outlines a proposal for a student startup program to connect freelance workers with clients seeking work. The proposed platform would allow clients to post jobs and freelancers to bid on jobs. Freelancers could offer services across many domains like programming, design, marketing, and more. Money for jobs would be held in escrow until work is completed. The founders plan to generate revenue through commission on completed jobs. Their goals are to address unemployment and provide extra income opportunities through this marketplace. Initial funding needs are estimated at 372,000 INR.
The document provides tips for finding a job during the COVID-19 pandemic. It recommends updating your resume, networking actively on social media platforms like LinkedIn, and taking online courses to learn new skills. Specific tips include customizing your resume to be AI-friendly, using hashtags recruiters search for in your LinkedIn headline, and networking in virtual groups on platforms like Upstream. The document stresses staying positive and taking advantage of online tools and communities for virtual engagement during social distancing restrictions.
This document provides guidance to students on preparing for a career in the broadcast, film, and video industry. It instructs students to realistically assess their skills and consider job roles they are suited for. The document contains exercises where students list their strengths and relevant experience, research common terms used in applications and qualifications, and investigate potential job roles and avenues for finding work, such as using trade publications and websites to locate opportunities. The overall message is that thorough preparation is important to pursue career opportunities in this competitive field.
Connect-a-Mater:The One Stop Solution for your CareerNilav Patro
The one stop solution for all your career related problems.
This comprehensive analysis and description of the Marketing Plan will drive everyone towards it.
The document provides details on the initial design of an app called "Unstuck.Me" that allows coding experts to provide live help to people stuck on coding problems. After user feedback and market analysis, it was determined that the revenue potential was low. The document then outlines a pivot to a new app called "Design Crutch" where designers and PMs can get paid feedback on their work from other designers. Personas are provided for target users of Eugene, a UX designer, and Pedro, a product manager. A competitive analysis shows how Design Crutch differs from sites like 99Designs and Upwork by allowing expert critique instead of full project work. A prototype of the Dribbble design is evaluated against us
INKOMPASS South Korea - A Philip Morris International Internship ProgramINKOMPASS
INKOMPASS is offering one of the best-paid internships for college students in South Korea. Find out how to apply to the INKOMPASS internship program in South Korea.
Paid Internships for College Students of South Korea - INKOMPASSINKOMPASS
INKOMPASS is one of the best Paid Internships for College Students, by Philip Morris International. INKOMPASS is looking for university students from all areas of study who are fluent in Korean and English.
Similar to UX Design Process - Work Permit Navigator (20)
2. Project overview
This project began as a pet project for myself being an immigrant to Germany. Applying for
a work permit for legal immigrants is welcomed by the local government. Many though find
the process complicated and difficult to navigate. Often applicants are frustrated when
they are told they do not have the right documents for a particular step of the process.
The local government wants to improve this while also improving the working situation for
their employees who do not enjoy having to send people away when they are not ready. We
would like to understand if a mobile application will engage an immigrant applying for a
work permit, whether an improved experience is seen for both the applicant and the
employee. Finally to learn how we might fix those challenges.
3. describe how you will measure the impact
describe how the action will positively affect users (why)
describe who the action will affect (who)
perform specific actions (what)
by
We will measure effectiveness by
Our
.
will let users
product (what)
which will affect
.
GOAL STATEMENT
allowing them to visualize the process and know in advance the steps required
analyzing the processing time of new applicants for job permits
mobile application
how new & future immigrants will complete the work permit application process
Inform & identify the process and steps they need to complete
5. Interviews (Example of immigrant beginning new career)
Interview goals:
● I want to understand common challenges those just new to a country and trying to get started with their job.
● I want to identify challenges immigrants experience with the process of getting a job.
Interview questions:
1. Can you describe your current situation and how you look for jobs today?
2. What challenges do you face when you contact the jobs office? How does this make you feel?
3. Is there any way in which you feel these challenges could be resolved?
Target participant characteristics:
● New immigrant
● Unemployed
● Ages 20-55
● Include participants of different genders
● Include participants with different abilities
6. SAYS THINKS
FEELS
DOES
Empathy
Map “I am told I am
missing papers”
“They don’t
understand me”
Recent immigrant
looking to start
career
Registered with
foreigners office and
local officials
“How did you feel
when they didn’t have
the all the papers?”
-> frustrated & mad
Really wants to get
through the process
Why is this so
difficult?
Abdul
7. Abdul H.
“I want to get through the
application process and start
working”
AGE:
WORK:
FAMILY:
LOCATION:
EDUCATION:
25
Unemployed
Single
Frankfurt
College
Motivations
Price
Convenience
Personalization
Speed
Eco-Friendly
Goals
Frustrations
● Wants to know the process of applying for
work
● Wants to not waste time during the process
● “I am often told I don’t have all the papers”
● “Why do they make this so complicated!”
Preferred Channels
Telephone
Email
SMS
Social Media / Messaging
Mobile
Bio
Abdul recently immigrated from Pakistan to
Germany after completing university at
Lahore. He wants to work in the bio-chem
industry with his master’s degree in
chemistry. He has begun learning German
but is challenged by the formal language the
government uses.
Brands
Computer Savvy
None Pro
8. USER STORY
As a/an
I want to
so that
type of user
action
benefit
.
college educated recent immigrant
I can apply and start a career here in Germany
get through the formal government process and get his work permit
[Abdul]
9. PROBLEM STATEMENT
is a/an
who needs
user name
user need
insight
.
user characteristics
because
Abdul H. college educated recent immigrant
to complete the process of getting his work permit
he wants to apply for a job and start his new career
10. Maria B.
“I want to get qualified to work
as a health assistant”
AGE:
WORK:
FAMILY:
LOCATION:
EDUCATION:
17
Unemployed
Single
Frankfurt
High School
Motivations
Price
Convenience
Personalization
Speed
Eco-Friendly
Goals
Frustrations
● Wants to know how to get qualification
● Wants to learn how to be a health assistant
● “I don’t speak German”
● “I don’t know where to start”
Preferred Channels
Telephone
Email
SMS
Social Media / Messaging
Mobile
Bio
Maria just immigrated from Argentina and
wants to train to be a health assistant. She
has finished her high school degree in
Buenos Aires but doesn’t know much
German. Her father is German but left the
family when she was young and has no
known family in the country.
Brands
Computer Savvy
None Pro
11. USER STORY
As a/an
I want to
so that
type of user
action
benefit
.
High school educated recent immigrant
I can apply and start a career here in Germany
Enroll in training to become a health assistant
[Maria]
12. Goal: Apply for a training position to become a health assistant
Persona: Maria M.
ACTION
Learn the
application
process
Complete the
necessary steps
Submit
application
Receive responses Accept position
TASK LIST
A. Browse the
website
B. Learn the steps
needed
C. Download pre-req
list
A. Follow online
instructions
B. Find translator and
get papers
translated and
certified
A. Upload all papers
and submit
application
A. Receives email
B. Logs into portal and
views options
C. Chooses from
selection desired
option
A. Receives email
B. Logs into portal
and accepts offer
to the program
FEELING
ADJECTIVE
● Eager
● Curious
● Excited
● Optimistic
● Worried
● Enthusiastic
● Curious
● Trusting ● Satisfied
● Relieved
● Excited
IMPROVEMENT
OPPORTUNITIES
Include videos in
different languages to
explain the process
Offer online chat
option to speak with a
specialist
None Again offer online
chat to help her
understand what
responses she
received
Offer to have all
information mailed to
her address for her
records
13. PROBLEM STATEMENT
is a/an
who needs
user name
user need
insight
.
user characteristics
because
Maria B. high school educated recent immigrant
to get training as a health assistant
she wants to apply for a job and start her new career
15. “Abdul is a college
educated recent
immigrant who needs
to complete the
process of getting his
work permit because
he wants to apply for a
job and start a new
career.”
16. “Abdul is a college educated recent immigrant who needs to complete
the process of getting his work permit because he wants to apply for a
job and start a new career.”
All websites from the local
government are in German language
- “List of alternative languages
in-app to assist the user to
understand the process”
- “Keep text to a minimal to assist
those with poor language skills”
17. “Abdul is a college educated recent immigrant who needs to complete
the process of getting his work permit because he wants to apply for a
job and start a new career.”
Work permit process is very clear but
complex.
- “List of all documents with
examples of what they look like”
- “Progress bar indicating
progress through the process”
22. Usability Study
Research questions:
1. Do users find the process and navigation clear and
easy to use?
2. Are there any parts of the experience where the
users get stuck?
3. Are there more features that users would like to
see included in the app?
4. Would users likely be more satisfied when using
the app?
5. Do users find the website to be desirable over
visiting the offices?
Methodology:
1. Type: Unmoderated usability study
2. Location: Each user conducted usability study
from their own home
3. Date: Sessions planned for May 02, 2021
4. Length: Each session will last 15 minutes and will
include an introduction, a list of tasks, followed by
a short questionnaire
24. Prioritized
insights
Priority 0
1. Based on the theme that: most users feel they will not succeed, an
insight is: providing more guidance in the exact documents needed.
Priority 1
1. Based on the theme that: some users felt there are too many clicks to
get to the schedule appointment screen, an insight is: to add a “jump to
schedule” option.
2. Based on the theme that: a few users also wanted an option to send
appointment details to their email, an insight is: add an email option.
Priority 2
1. Based on the theme that: some users are unsure of the document types,
an insight is: to add more details about the types of documents in an
FAQ.
31. Accessibility & learnings
This project was built to address an issue many immigrants coming to Germany face; an opaque process
for obtaining a work permit. This begins with the language barrier most experience. Formal
administrative language is used which even for an experienced German person find difficult to
understand.
This mobile application was designed to reach far more people with multilingual options as well as
examples of the documents requested.
Multiple user testing showed that even more detail is needed to make this more useful. An example is if
Russian language is chosen, then examples of Russian documents should be presented. A few users
requested an option to send a message to an administrative employee in order to “test” and see if their
documents were the right ones.
32. Next Steps
More iteration and testing is needed to make this prototype more useful. The process of getting a work
permit is complex but very well defined. Making this process more accessible and efficient is the target.
Once the work permit process is completed there are a large number of other governmental processes
which are not easily accessible to those with poor German language skills. This should be presented and
discussed with the Digital Minister of Hesse.
My personal story was relived during this project. Over 30 years ago I also made this experience
however had an advantage; my partner is German and accompanied me through the process. The
process is now documented on the internet (which did not exist) however the formal language used
makes this very challenging.