Project OZO : this document is a part of the preparation for the project Pilot. The project is co-funded by the Erasmus+ Programme of the European Union. The content in this document only reflects the views of the project responsibles. The European Commission is in no way responsible for any use that may be made of the information it contains.

1. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 1
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
CHAT PROTOCOL
(for facilitators and supervisors)
Version: 3.0
Date: 1.3.2018
Author: Onno Hansen-Staszyński (Ezzev Foundation)
Revision: Pieter Haasnoot

2. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 2
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
1. Introduction
The protocol for structured chat sessions as presented in this document is inspired by the Case
Clinics protocol that has been implemented many times by Pieter Haasnoot in corporate settings.
The original protocol has been modified to suit the needs of the project. These needs differ in the
following ways:
 The roles “case givers” and “coaches” have been replaced by the roles “facilitators” and
“participants”;
 Key are not the “case givers” but the “participants”;
 The aim is not getting help but reflecting on a concrete topic.

3. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 3
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
2. The project chat protocol
 Duration: around 60 minutes
 A facilitator has been chosen beforehanded
1. Check in (10 minutes)
 Participants share how they are doing.
o No interference by others.
o No dialogue.
2. Intention statement by the facilitator (10-20 minutes)
 What is the topic the facilitator wants to address?
 What is the facilitator’s intention?
 Introduction (f.i. watching a video)
o No interference by others.
o No dialogue.
3. Stillness (3 minutes)
 Participants reflect on the introduction in silence.
o Participants let images, feelings and body sensations come up.
4. Mirroring images (10 minutes)
 Each participant shares the images, feelings, and sensations that came up.
o No interference by others.
o No dialogue.
5. Reflection and generative dialogue (10 minutes)
 Participants ask questions between themselves with curiosity and with the intention to
serve.

4. Project number: 2016-2-NL01-KA104-034912
Project title: Bottom-up online zelfhulp voor
ouders met een achterstand (OZO)
P a g e | 4
The content in this document only reflects the views of the
project responsibles. The European Commission is in no way
responsible for any use that may be made of the information it
contains.
6. Check out (10 minutes)
 Participants share key insights, possible actions.
o No interference by others.
o No dialogue.