8. How We Do Business Charter-owned fiber optic network Skilled engineering and sales professionals supporting your business needs Reliable connection services Competitive pricing compared to traditional switched services 6
9. Round the Clock Support Dedicated business, 24/7/365 network operations center in Louisville, KY Local service technicians andsales representatives All sales/support operations based in U.S. 7
10. Round the Clock Support The Charter fiber side of the world has truly made my job a lot better. I don’t mind coming to work when I know the fiber is up there and running. 8 Rich Daul, Network Administrator, River Valley Bank, Wausau, WI
11. What Services We Offer Flexibility, affordability and customization Choose how much bandwidth you need Pay only for what you need, with no additional local loop charges 9
13. Ethernet WAN Ideal for businesses with multiple locations Speeds offered up to 10Gbps Three connection options allow creation of a custom, multi-site network 11
16. Ethernet WAN – Multiple PTP 14 Multiple Point-to-Point EVCs Ethernet UNI Service Multiplexed Ethernet UNI CE MEN CE CE Ethernet UNI Provided by the MEF
17. Ethernet WAN We've found we can count on Charter Business. They've provided the near 100% uptime we sought. 15 Robert Stephenson, JR, IT Director, Greenville Radiology, Greenville, South Carolina
18. Primary Rate Interface (PRI) Voice Offers higher-capacity voice services delivered via fiber optic connection Combines voice and data using the same fiber connection Saves you money with competitive rates Provides Fiber route distinct from the local phone company’s Support from dedicated local sales and service team 16
19. Why Switch to Charter? State-of-the art fiber optic network with maximum uptime Flexibility unattainable with the localphone company Connection that grows with your business Representatives dedicated to your business Charter Communications isMetro Ethernet Forum (MEF) certified 17
20. Charter’s Commitment As a proven service provider, Charter Businessis committed to working with its clients. We stand behind our service and products,and we will be there to provide for yourcommunication needs now and in the future. 18
21. Questions? Next Steps… 19 Charter-Business.com 888.861.3091 Services not available in all areas. Restrictions apply. Charter Business does not guarantee the security of data. Services provided pursuant to the terms of the subscriber’s agreement and are subject to change.
Editor's Notes
Talking point Our services are all customizable to fit your business needs.
Talking point Our services are all customizable to fit your business needs.
Talking point: We don’t rely on leased lines or borrowed capacity from other carriers.Talking point: Our engineers and sales staff can customize solutions tailored specifically to your current and future business needs.Talking point: At our prices, it’s more bandwidth bang for fewer of your bucks.
Talking point Our dedicated NOC is staffed 24-7 by trained technicians who can monitor the network right down to your individual connection.Talking point With Charter Business, your calls will NOT be answered by someone half a world away. We have technicians based in your area that are on call 24X7, so you will get speedy response.
Talking point With Charter Business, your calls will NOT be answered by someone half a world away. We have technicians based in your area that are on call 24X7, so you will get speedy response.
Talking point With Charter Business, there is no clumsy T-1 or T-3 bandwidth limits. Our fiber Internet services offer connections from 2 Mbps up to 1 Gbps, with the ability to scale in increments of as little as 1 Mbps. Not sure what you need? Our experienced, highly skilled sales engineers can help you design your network to best fit your business.(talking point) Need to change your connection speed? That’s easy. A Charter technician at our NOC can alter a customer’s bandwidth level with a few keystrokes, often within hours of request. There’s no service call to install new equipment, and no “we’ll get to it soon” waiting period.(talking point) Do you need more bandwidth at certain times of the day, or for a one-time event? Charter Business’ burstable Internet billing option gives you the ability to increase your bandwidth temporarily by 2X, 5X or 10X.(talking point) With Charter Business optical services, most of the required edge equipment is part of the package. We don’t force you to lease or buy edge routers, gateways, Ethernet switches or PRI gateways as many telephone companies do. We also manage those edge devices, and we can provide you with reports that let you see just how your network is performing.(talking point) You can simplify your telecom services by combining our fiber Internet services with other Charter Business voice and data services such as IP voice, data networking, hosting, virtual private network or security/backup services.
Talking point With Charter Business, there is no clumsy T-1 or T-3 bandwidth limits. Our fiber Internet services offer connections from 2 Mbps up to 1 Gbps, with the ability to scale in increments of as little as 1 Mbps. Not sure what you need? Our experienced, highly skilled sales engineers can help you design your network to best fit your business.(talking point) Need to change your connection speed? That’s easy. A Charter technician at our NOC can alter a customer’s bandwidth level with a few keystrokes, often within hours of request. There’s no service call to install new equipment, and no “we’ll get to it soon” waiting period.(talking point) Do you need more bandwidth at certain times of the day, or for a one-time event? Charter Business’ burstable Internet billing option gives you the ability to increase your bandwidth temporarily by 2X, 5X or 10X.(talking point) With Charter Business optical services, most of the required edge equipment is part of the package. We don’t force you to lease or buy edge routers, gateways, Ethernet switches or PRI gateways as many telephone companies do. We also manage those edge devices, and we can provide you with reports that let you see just how your network is performing.(talking point) You can simplify your telecom services by combining our fiber Internet services with other Charter Business voice and data services such as IP voice, data networking, hosting, virtual private network or security/backup services.
(talking point) E-Line offers point to point connections that mimic a traditional switched private line service with a committed information rate. You can configure this connection to carry data and voice traffic, IP applications.
(talking point) E-LAN multipoint to multipoint is a variation of EVPL, offering any combination of point to point and multipoint to multipoint connections. It offers the greatest degree of network flexibility.
(talking point) EVPL offers point to multipoint connection options that are configured and managed by Charter’s skilled team of engineers.
Talking point With Charter Business, your calls will NOT be answered by someone half a world away. We have technicians based in your area that are on call 24X7, so you will get speedy response.
(talking point) PRI offers features that allow display of called number information and caller ID across the PBX.(talking point) PRI supplies 23 dedicated voice channels connected directly to your PBX, resulting in rock-solid, reliable phone communications for your business.(talking point) The fact Charter’s fiber network is separate from the local phone company’s means you gain valuable route diversity. So if the local phone network goes down because of a fiber cut, you will stay connected.
(talking point)With Charter Business, you determine the right bandwidth level for your business – not a switched circuit service that makes you pay for bandwidth you don’t need. (talking point)We can help you grow. If you need more bandwidth, we can adjust your connection quickly with no need for a service call or risk of service disruption in the process.(talking point)You can easily manage your account as it evolves over time. No 1-800 number, no automated service line – a real person, who will respond to you quickly. (talking point) MEF certification means Charter’s Ethernet service meets industry benchmarks for performance.
