Chart: Performance Strategic Governance Results

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This document shows a chart comparing clicks, click charges, and cost per click (CPC) for an automotive dealer group from January to June. The chart indicates that clicks and click charges decreased over time while CPC remained relatively stable, demonstrating how the dealer group maximized visibility and minimized overall costs through strategic governance.

Education Business Technology

Exhibit A: Strategic Governance Results
Maximized Visibility, Minimized Overall Costs for an Automotive Dealer Group
$1.55
$1.50
$1.45
$1.40
$1.35
$1.30
$1.25
$1.20
$1.15
JANUARY FEBRUARY MARCH APRIL MAY JUNE

Clicks Click Charges CPC

IT governance consists of leadership, organizational structures, processes and relationships to ensure IT supports business strategy and objectives. COBIT is an internationally accepted framework for IT controls that focuses on objectives rather than implementation. Internal controls aim to provide assurance for effective operations, reliable financial reporting, and compliance, and have five components: control environment, risk assessment, control activities, information/communication, and monitoring. Portfolio management tools are needed to align IT investments with business goals and strategies to maximize returns.

Raci course b

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This document discusses RACI charts, which are a tool for clearly assigning roles and responsibilities. It defines the key components of a RACI chart: R for Responsible, A for Accountable, C for Consulted, and I for Informed. An example RACI chart is provided for a project to implement governance for SharePoint 2013. The chart assigns functional roles within a company to various activities and decisions for the project. It also explains the RACI assignments for each activity or decision. Basic steps for completing a RACI chart are outlined.

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Responsibility charting (RACI) is a technique used to clarify roles and responsibilities for activities and decisions within a process. It involves identifying the key activities and decisions, and then defining the participation of roles as either Responsible, Accountable, Consulted, or Informed. This provides clarity around individual responsibilities and accountability, reduces duplication of work, and improves communication and teamwork. The RACI process involves developing responsibility charts through workshops, documenting and communicating the charts, and follow up to ensure the defined roles are being followed. Benefits include increased productivity, reduced errors, streamlined structures, and better planning and training.

7 things about intranets I learnt the hard way

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Sam Marshall shares 7 things he has learned the hard way about intranets. He discusses issues like sponsors disappearing, relying too much on data, over-personalizing intranets, getting carried away with design principles, forgetting about late adopters, having over-zealous governance, and trying to fix everything at once. For each issue, he provides recommendations for how to approach intranets differently next time.

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Peter Vennel presents on the topic of DAMA DMBOK and Data Governance. He discusses his background and certifications. He then covers some key topics in data governance including the challenges of implementing it and defining what it is. He outlines the DAMA DMBOK knowledge areas and introduces the concept of a Data Management Center of Excellence (DMCoE) to establish governance. The DMCoE would include steering committees for each knowledge area and a data governance council and team.

RACI Matrix

Anand Subramaniam

The document discusses RACI (Responsible, Accountable, Consulted, Informed) matrices, which are used to define roles and responsibilities in processes. It explains the meanings of each RACI designation (Responsible, Accountable, Consulted, Informed). Some benefits of RACI matrices include removing ambiguities, defining roles, reducing duplication, and improving communication. Tips are provided such as considering future roles, assigning accountability and responsibility to lower ranks, and only having one accountable person per activity. Potential traps to avoid are also mentioned. An example RACI chart is included.

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The document summarizes key findings from the Digital Satisfaction Index report for the fourth quarter of 2016 regarding consumer satisfaction across different markets and verticals. Some of the main highlights include that consumers in the US, China, and Germany find utility the most valuable. Privacy is more important to US consumers than those in Germany and China, while Chinese consumers seek online social interactions more. The report also notes differences in behaviors and satisfaction levels among demographics like women, millennials, and generations in areas like social media and mobile apps.

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Chart: Performance Strategic Governance Results

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Chart: Performance Strategic Governance Results