3. Department of AIS,
Jagannath University, Dhaka
Special Thanks
To
Our Honorable Course Teacher
Dr.Shilpi Das
Associate Professor
Department of AIS,
Jagannath University
4. “The beautiful thing about learning is that
nobody can take it away from you.”
― Blues Boy King
5. Table of Agenda
1 Nature of
Learning
4 Learning on
your own
2
Learning
Through
Consequences
5 Learning by
Doing
3 Learning
from Others
6
Continuous
Learning
Through
Creativity
9. Learning through Consequences is one of the most
fundamental ways in which people learn throughout their
lives.
Operant Conditioning
It is learning that takes place when the learner recognizes
the connection between a behavior and its consequences
10.
11. Antecedents
● Instructions , rules, goals or advice.
● Helps to behave correctly.
● Helps to understand what consequences are for different
behavior.
In making the connection between behavior and its
consequences, antecedents play an important role in
operant Conditioning.
12. Encouraging Desired Behaviors Through
Positive and negative Reinforcement
What is Reinforcement?
The Process by which the probability
that a desired behavior will occur in
increased by applying Consequences
That depend on the behavior.
13. There are two types of reinforcements
Positive Reinforcement
Negative Reinforcement
Positive Reinforcement
It increases the probability that a behavior will occur by
administering positive consequences to employee who
perform the behavior.
Some Positive Reinforcements are :
Bonus
Promotions
14. Job title
Interesting work
Verbal praise
Awards
Negative Reinforcement
Reinforcement that increases
the probability of a desired
behavior by removing a negative
consequence when an employee
performs the behavior.
15. Discouraging undesired Behaviors
through Extinction and Punishment
Extinction
It is relatively painless way to reduce the occurrence of
undesired behavior . Any behavior that occurs is performed
because the individual is receiving some form of
reinforcement for it. To reduce the undesired behavior, the
source of reinforcement of that behavior should be
removed . This process is called extinction.
16. Punishment
Punishment is the administration of negative
consequence when undesired behavior occurs.In an
organization , punishment is an undesirable
consequence an employee receives for bad behavior. It
reduces the undesired behavior.Some form of
punishment that organization typically use are
● Verbal reprimands
● Elimination of privileges
● Temporary suspension
● Reduction in pay
18. Organizational Behavior Mode
The systematic application of the principles of operant
conditioning for teaching and managing important
managing behavior.
Five steps of Organizational Behavior mode
Identify
Measure
Analyze
Intervene
Evaluate
19. Social Cognitive Theory
A learning theory that takes into account the fact that
thoughts feelings and the social environment influence
learning.
21. Is evident when the learner learns on
his or her own by setting a goal and
engaging in self-reinforcement when
the goal is reached
Self-control
Self-efficacy
Leads the learner to believe he or
she can perform successfully
22. v
Several conditions must be met for vicarious
learning to take place
The learner must observe the model when he or she is
performing the behavior.
The learner must accurately perceive the model’s behavior.
The learner must remember the behavior.
The learner must have the skills and abilities necessary to
perform the behavior.
The learner must see that the model receives reinforcement
for the behavior in question.
24. Self-Control
Social theory acknowledges that people can learn on their
own by using self-control learning to perform a behavior
pressure to do so. When employees care about their work
and doing a good job, they after engage in self-control.
When employees engage in self-control, managers should
avoid closely supervising their work.
25. Several conditions indicate that a person is using Self-
Control :
● An individual must engage in a low-probability behavior
● Self- Reinforcers must be available to learner
● The Learner must set goals that determine when Self-Rein
forcers take place
● The learner must administer the rein forcer when the goal
is achieved .
26. Beliefs about one ability to learn
Social cognitive theory also emphasizes the importance of
Social-Efficacy a person’s belief about his or her ability to
perform a particular behavior successfully in the learning
process.
Self- Efficacy affects Learning in three ways-
Self- Efficacy influencer the activities and goals that
individuals choose for themselves.
Self- Efficacy affect learning by influencing the effort that
individuals exert on the job
27. Self- Efficacy affects the persistence with which a person
tries to master new and sometimes difficult tasks.
Sources of Self- Efficacy
Past Performance
Vicarious experience
Verbal persuasion
An Individual’s reading of his or her internal physiological
states.
29. It is a learning that occurs by the direct
involvement of the learner in the subject
matter being learned.
In other word , it is called learning by
doing. Learning by doing is an important
component of many kind of jobs and also
important for interpersonal skill.
Experiential Learning…
31. ● Creativity: The generation of novel
and useful ideas.
● Innovation: It’s the successful
implementation of creative ideas
32. The Creative Process
1.Recognition of a problem or an
opportunity: Entails learning that
something people think is a problem
really isn’t
33. 2.Information Gathering: learner figures out what
kind of information to gather
3. Production of creative ideas: Once learners have
gathered information, they need to come up with
potential responses to problems or opportunities.
34. 4. Selection of creative ideas :
Selecting the idea or ideas they
think will be useful.
5. Implementation of creative
ideas : Once one or more ideas
have been selected, it is time for
implementation.
35. Characteristics of
employees
• Level of autonomy
• Form of evaluation
• Reward system
• Important of a task
Characteristics of the
organizational situation
• Individual Diffrenece
• Task relevant Knowledge
• Intrinsic Motivation
36. 1. Individual Diffrenece
A variety of ways in which people differ from each other and
some of the personality traits and abilities specially relevant to
understanding and managing organizational behavior
Openness to experience
Locus of Control
Self-Esteem
Characteristics of employees that contribute to
Creativity
37. 2.Task-Relevant Knowledge
Task-relevant knowledge is all of the information, skills, and
expertise that an individual or group has about the kind of work
being performed
3.Intrinsic Motivation
For intrinsically motivated employees,
the source of motivation is the work
itself. Extrinsically motivated
employees may perform at a high level,
but the source of their motivation is
external
38. Characteristics of the Organizational Situation
That Contribute to Creativity
1.Level of Autonomy: An important
factor in instances of creativity that
they were involved in or observed in
their organizations
39. 2.Form of Evaluation: Creative people and employees like to
know how they are doing and to receive feedback and
encouragement. But overly evaluative feedback and criticism can
hamper creativity because it can make employees afraid to take
risks.
3.Reward System: People who come up with creative ideas like
to be rewarded for them. To help promote creativity, an
organization’s reward system should recognize and reward hard
work and creativity
40. 4.Importance of a Task: Creativity is enhanced
when members of an organization feel that what they
are working on is important
The Interaction of Personality and Situational Factors
All personality types have the potential to be creative if
the situation they are in and those around them
provide them with the right kinds of encouragement
and support