The document discusses business process reengineering (BPR) and process innovation. It defines some key concepts: 1) BPR involves fundamental, radical, and dramatic changes to processes with the goal of achieving dramatic improvements like 100-500% better results. 2) A business process is a collection of activities that takes inputs and creates outputs of value to customers. Processes have customers and cross organizational boundaries. 3) Process innovation goes beyond reengineering to envision new work strategies and implement complex technological, human, and organizational changes for order-of-magnitude improvements. 4) Innovation is more radical and risky than incremental improvement, starting from a clean slate rather than existing processes.