This document summarizes key aspects of electronic commerce in the service industries. It discusses how ordering journals electronically for a large university saved $365,000 per year by automating the process. It also describes how broker-based services like travel, employment, real estate, and stocks have benefited from electronic agents that can automate many value-added tasks previously done by brokers. Specifically, it outlines services provided in the travel and tourism industry through electronic commerce platforms.
This document discusses various service industries that have been impacted by electronic commerce, including travel/tourism, employment placement, real estate, investing/trading stocks online, cyberbanking/personal finance, billing online, online publishing, knowledge dissemination, and disintermediation/reintermediation. It provides details on how each industry has been transformed through opportunities like online research/booking, electronic job posting/applications, virtual property tours, online trading platforms, digital banking services, electronic bill payment, and distance learning/online education. The roles of intermediaries are changing as well, with some being disintermediated and others taking on new functions as cybermediaries.
This document discusses e-business and related applications. It begins by defining e-business and the types of activities it involves, such as buying and selling goods and services online. It then covers advantages like reduced costs and time savings, as well as disadvantages like security issues. Different e-business models are described, including business-to-business, business-to-consumer, and others. Strategies for e-business growth like affiliate marketing and continuous improvement are outlined. Emerging trends in e-business like mobile technologies, social media, and customization options are also summarized.
This document discusses various topics related to electronic retailing and commerce. It begins by describing electronic retailing or e-tailing, and the different business models for e-tailing. It then discusses topics like online travel services, the online job market, real estate and stock trading services, banking and personal finance online, and the delivery of digital products and entertainment. It also covers online purchase decision aids and lessons learned from early e-tailing businesses.
This document provides an introduction to electronic business and e-commerce. It defines electronic commerce and electronic business. It describes the unique features of e-commerce, including ubiquity, global reach, universal standards, richness, interactivity, information density, personalization, and social technology. It also discusses e-commerce types, business models, elements of e-business models, internet marketing, benefits and limitations of e-commerce, the e-commerce presence in Bangladesh, and challenges to e-commerce in Bangladesh.
This research paper describes the invention and accessibility of internet connectivity and powerful online tools has resulted a new commerce era that is e-commerce, which has completely revolutionized the conventional concept of business.
E-commerce deals with selling and purchasing of goods and services through internet and computer networks.
E‐commerce can enhance economic growth, increase business opportunities, competitiveness, better and profitable access to markets.
E‐Commerce is emerging as a new way of helping business enterprises to compete in the market and thus contributing to economic success.
In this research paper we will discuss about advanced SWOT analysis of E‐commerce which will comprise of strengths, weaknesses, opportunities and threats faced by e‐commerce in current scenario
eCommerce can take various forms like business-to-business, business-to-consumer, and consumer-to-consumer. It uses information technology to enhance business processes and achieve objectives. While some products like travel/tourism and retail items work well online, others requiring a physical touch are more challenging for eCommerce. Setting up an effective online presence requires planning content, designing a user-friendly website, managing transactions and delivery expectations, and marketing the site through online and offline strategies.
The document discusses threats facing international travel agencies from online competition and strategies for survival. Rosenbluth International addressed these threats by becoming a corporate travel agency, offering innovative e-commerce applications to optimize savings for corporations. This led to increased market share and profits for the company, demonstrating how digital technologies can provide competitive advantages.
The document discusses e-commerce and various types of online businesses. It defines e-commerce as the buying and selling of products and services electronically. It describes business-to-business, business-to-consumer, and intra-organizational e-commerce. It also discusses several types of online businesses like retail, banking, travel, career services, real estate, and insurance and how they have benefited from e-commerce.
This document discusses various service industries that have been impacted by electronic commerce, including travel/tourism, employment placement, real estate, investing/trading stocks online, cyberbanking/personal finance, billing online, online publishing, knowledge dissemination, and disintermediation/reintermediation. It provides details on how each industry has been transformed through opportunities like online research/booking, electronic job posting/applications, virtual property tours, online trading platforms, digital banking services, electronic bill payment, and distance learning/online education. The roles of intermediaries are changing as well, with some being disintermediated and others taking on new functions as cybermediaries.
This document discusses e-business and related applications. It begins by defining e-business and the types of activities it involves, such as buying and selling goods and services online. It then covers advantages like reduced costs and time savings, as well as disadvantages like security issues. Different e-business models are described, including business-to-business, business-to-consumer, and others. Strategies for e-business growth like affiliate marketing and continuous improvement are outlined. Emerging trends in e-business like mobile technologies, social media, and customization options are also summarized.
This document discusses various topics related to electronic retailing and commerce. It begins by describing electronic retailing or e-tailing, and the different business models for e-tailing. It then discusses topics like online travel services, the online job market, real estate and stock trading services, banking and personal finance online, and the delivery of digital products and entertainment. It also covers online purchase decision aids and lessons learned from early e-tailing businesses.
This document provides an introduction to electronic business and e-commerce. It defines electronic commerce and electronic business. It describes the unique features of e-commerce, including ubiquity, global reach, universal standards, richness, interactivity, information density, personalization, and social technology. It also discusses e-commerce types, business models, elements of e-business models, internet marketing, benefits and limitations of e-commerce, the e-commerce presence in Bangladesh, and challenges to e-commerce in Bangladesh.
This research paper describes the invention and accessibility of internet connectivity and powerful online tools has resulted a new commerce era that is e-commerce, which has completely revolutionized the conventional concept of business.
E-commerce deals with selling and purchasing of goods and services through internet and computer networks.
E‐commerce can enhance economic growth, increase business opportunities, competitiveness, better and profitable access to markets.
E‐Commerce is emerging as a new way of helping business enterprises to compete in the market and thus contributing to economic success.
In this research paper we will discuss about advanced SWOT analysis of E‐commerce which will comprise of strengths, weaknesses, opportunities and threats faced by e‐commerce in current scenario
eCommerce can take various forms like business-to-business, business-to-consumer, and consumer-to-consumer. It uses information technology to enhance business processes and achieve objectives. While some products like travel/tourism and retail items work well online, others requiring a physical touch are more challenging for eCommerce. Setting up an effective online presence requires planning content, designing a user-friendly website, managing transactions and delivery expectations, and marketing the site through online and offline strategies.
The document discusses threats facing international travel agencies from online competition and strategies for survival. Rosenbluth International addressed these threats by becoming a corporate travel agency, offering innovative e-commerce applications to optimize savings for corporations. This led to increased market share and profits for the company, demonstrating how digital technologies can provide competitive advantages.
The document discusses e-commerce and various types of online businesses. It defines e-commerce as the buying and selling of products and services electronically. It describes business-to-business, business-to-consumer, and intra-organizational e-commerce. It also discusses several types of online businesses like retail, banking, travel, career services, real estate, and insurance and how they have benefited from e-commerce.
The document discusses several topics related to online retail and services. It begins by summarizing key trends in online retail like social shopping and the integration of online and offline operations. It then examines the structure of the US retail market and different retail segments. The document also analyzes the economic viability of online businesses and different business models in online retail. It provides examples of companies representing different models like Amazon, Walmart, and Dell. Finally, it discusses the growth of online services in areas like travel, real estate, and recruiting and how the internet has transformed industries.
E commerce, benefits, drivers,myths and realitiesAnubha .
E-commerce refers to the buying and selling of goods and services over electronic systems like the internet. It allows organizations to expand their markets and reduce costs. Advantages for customers include lower prices, more options, and convenience of shopping from home. However, e-commerce also faces disadvantages like security issues, hidden costs for customers, and the need for ongoing investments and expertise by businesses. Successful e-commerce requires an understanding of the fundamentals, substantial quality content, and a focus on excellent customer service, which research shows customers value over lower prices. Major e-commerce companies in India are expanding their businesses through both online and offline retail channels.
This document discusses e-business and accounting. It begins by defining e-business and e-commerce, noting that e-business involves using technology to support business processes and activities, while e-commerce specifically refers to buying and selling online. The document then examines various e-commerce models including B2B, B2C, C2C, C2B, and P2P models. It also explores emerging trends like web auctions, virtual communities, portals, and different e-business revenue models.
Ecommerce business models can include B2B, B2C, C2C, C2B, P2P, B2G, G2B, G2G, and G2C. Key stakeholders in ecommerce include government, suppliers, buyers, ecommerce players, financial intermediaries, network providers, logistics providers, and social media sites. Ecommerce in India has grown significantly in recent years but still faces challenges such as inconsistent regulations, infrastructure issues, and fraud risks. Success requires continuous innovation, scalability, digitization, analytics, and skills development.
The Global NetworkISYS11862081Course BackgroundCourse.docxcherry686017
The Global Network
ISYS1186/2081
Course Background
Course Details
Course Name:
The Global Network
Course Code:
ISYS1186 (Postgraduate offering)
ISYS2081 (Undergraduate offering)
Credit Points:
12
Contact Details
Dr Huan Vo-Tran (Course Coordinator of F2F and Online Offering)
Email: [email protected]rmit.edu.au
Phone: +61 3 9925 1699
Location: Building 80, Level 9, Office 48
Availability: via appointment
Laki Sideris
Email: [email protected]rmit.edu.au
Phone: + 61 3 9925 8240
Availability: via appointment
Assessment
Total of two assessment tasks for the course.
Each worth 50%
Assignment Guide can be found on Blackboard under “Assessment Submission”
All assessment items must be submitted through Blackboard
Any extensions must be formally submitted using the correct forms as per RMIT policy.
All assessment items must be placed onto Turnitin for the detection of plagiarism.
All emails to be should have the course code in the header: ISYS1186 or ISYS2081.
The Global Network
The ‘spaces’ that this course will touch upon ....
The ‘wired web’ / Internet
Mobile web / mobile business
Social media / mobility
And other emerging communication technologies
The Global Network …
The course deliberately aims to be exploratory in nature
The primary questions
How will the changing network / mobility / social communication impact on your future work?
We will explore, debate and have fun looking at current and emerging trends
The Global Network ...
Wired web...
While initially a distributed computer infrastructure
Content quickly became a focus of WWW
The Global Network ...
Mobile communication
Initially established as a voice carrier
Focus was on
Technology
Different carriers
Standards
Devices
Content was secondary
Changes in network speed / devices / applications
See a shift towards
Mobile content
Mobile service
The Global Network ...
Social media / mobility
Mobile phone access to social spaces
Ad hoc mobile networking
Location aware / social tracking
Social media marketing
Social media training
Learning networks
The Global Network ...
What does this mean for:
Business?
Advertising
Customer contact
Service access and delivery
Broader society?
Location aware
Privacy
Social network / influence
Information access?
Portable information access
Screen design
Remote clients
E and M-business frameworks
Aims
Provide initial background on business concepts and models associated with electronic and mobile applications
Use this as a starting framework for ongoing focus associated with global communication developments
Electronic Commerce
Back to basics !
Language of electronic business…
E-business jargon
B2B:
Business to Business. Supply chain interoperability
B2C:
Business to Consumer. Main popular focus of e-commerce development
B2B2C:
Business to Business to Consumer: product/service is on-sold to the customer by a third part eg: travel agents selling airline bookings to a customer
E-business jargon ...
This chapter discusses e-commerce and how businesses can implement online sales. It covers the advantages and disadvantages of e-commerce for businesses and consumers. Various e-commerce business models are identified, including business-to-consumer, business-to-business, and consumer-to-consumer. The chapter also outlines strategies for developing an effective e-commerce website, such as selecting a payment method, designing online ordering, and implementing security measures and marketing.
This chapter discusses e-commerce and how businesses can implement online sales. It covers the advantages and disadvantages of e-commerce for businesses and consumers. Various e-commerce business models are identified, including business-to-consumer, business-to-business, and consumer-to-consumer. Different types of e-commerce websites like manufacturer sites, brokerage sites, and subscription sites are also described. The chapter outlines the steps to implement an e-commerce website including selecting a business model, payment options, website design, sales and marketing strategies, and addressing security issues.
This chapter discusses the internet as a valuable marketing tool. It explores the various roles the internet can serve for marketing, such as customer service, advertising, and sales promotion. The chapter also covers how to develop an internet marketing strategy, including setting objectives, identifying target audiences, designing websites, and establishing marketing mix decisions. It considers challenges of internet marketing, such as corporate resistance to change and assessing performance.
This document provides an overview of basic e-commerce concepts, including defining internet commerce, reasons for participating in e-commerce, key properties of the internet, strategic and business issues related to e-commerce, technology issues, and the commerce value chain (CVC). It outlines the CVC components of attracting customers through marketing, interacting with customers through catalogs and sales, acting on customer instructions by processing orders and payments, and reacting to customer requests through customer service.
This document provides an overview of electronic and mobile commerce. It defines e-commerce and m-commerce, describes different types of e-commerce transactions including B2B, B2C, and C2C. It also outlines a multistage model for how e-commerce transactions occur and discusses some key challenges of e-commerce/m-commerce like security, intellectual property theft, and lack of internet access. Additionally, it provides examples of e-commerce/m-commerce applications in different industries and discusses strategies for developing a successful e-commerce presence.
The document discusses electronic commerce (e-commerce) and mobile commerce (m-commerce). It outlines various forms of e-commerce like business-to-business (B2B), business-to-consumer (B2C), and consumer-to-consumer (C2C). It also describes technologies needed for e-commerce and m-commerce like the wireless application protocol (WAP) and provides examples of applications in areas like retail, manufacturing, and finance. Finally, it discusses advantages and challenges of e-commerce and m-commerce including security, intellectual property theft, and lack of internet access.
Few basic explanations on E-commerce and Internet Marketing. In the world of technology, the Internet plays an important role. The slides take you to very basic insights of the processes involved.
Chp5 electronic commerce in service industryEngr Razaque
The document discusses various online services in the service industry that have grown rapidly with electronic commerce. It describes how ordering journals, broker services, travel/tourism, employment placement, real estate, stock trading, banking, auctions, publishing, and e-learning can now be conducted largely or fully online. This allows for considerable reductions in costs, greater convenience, and more access to information compared to traditional offline methods.
Collecting customer information through service memberships could become an invasion of privacy when it allows excessive monitoring of customer behaviors and activities. Some management problems that can arise from allowing service employees discretion in meeting customer needs include lack of consistency in customer experiences and difficulty enforcing quality standards. Services that are well-suited for internet delivery include those that can be digitized, scaled globally, offer interactivity, provide real-time updates, and prioritize security and privacy.
This document provides an overview of key concepts related to e-commerce including definitions of e-commerce, classifications of e-commerce applications, types of e-commerce, benefits and limitations of e-commerce, and technologies that enable e-commerce such as HTML, TCP/IP, and data warehousing. It also discusses driving forces behind the growth of e-commerce and infrastructure requirements for e-commerce networks.
This document provides an overview of electronic commerce. It defines electronic commerce and distinguishes between electronic markets and inter-organizational systems. The benefits of electronic commerce are described for organizations, consumers, and society, while also noting some technical and non-technical limitations. Driving forces behind the widespread adoption of electronic commerce are discussed, including business pressures from competition and new technologies. Major changes to organizations and business models expected due to electronic commerce are also outlined.
E-commerce refers to the buying and selling of goods or services over the Internet. There are several types including business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), and consumer-to-business (C2B). The document traces the history of e-commerce from the 1970s to today and discusses how the Internet has enabled global e-commerce opportunities and challenges. Key issues for multinational companies include understanding cultural differences that impact adoption rates, building consumer trust, and designing websites that are culturally sensitive.
The document discusses e-business models and the different areas companies conduct business online. It describes the four main areas as direct marketing/selling/services, financial/information services, maintenance/repair/operations, and intermediaries. The two main types of e-business relationships are business-to-business (B2B) and business-to-consumer (B2C). B2B includes e-procurement and exchanges, while B2C includes e-tailing, online services, and consumer demographics. The document also covers challenges of e-business and future trends such as e-channels, e-portals, and e-government models like consumer-to-government.
This document provides an overview of e-commerce, e-business, and m-commerce presented by Mr. Litton P. Mowalie. It defines the key terms, describes the differences between e-commerce and e-business, and discusses the types, opportunities, and challenges of each. The top ten e-commerce businesses in the world are listed, along with the six main types of e-commerce transactions. Job opportunities and fast-growing sectors in e-commerce are also highlighted.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
The document discusses several topics related to online retail and services. It begins by summarizing key trends in online retail like social shopping and the integration of online and offline operations. It then examines the structure of the US retail market and different retail segments. The document also analyzes the economic viability of online businesses and different business models in online retail. It provides examples of companies representing different models like Amazon, Walmart, and Dell. Finally, it discusses the growth of online services in areas like travel, real estate, and recruiting and how the internet has transformed industries.
E commerce, benefits, drivers,myths and realitiesAnubha .
E-commerce refers to the buying and selling of goods and services over electronic systems like the internet. It allows organizations to expand their markets and reduce costs. Advantages for customers include lower prices, more options, and convenience of shopping from home. However, e-commerce also faces disadvantages like security issues, hidden costs for customers, and the need for ongoing investments and expertise by businesses. Successful e-commerce requires an understanding of the fundamentals, substantial quality content, and a focus on excellent customer service, which research shows customers value over lower prices. Major e-commerce companies in India are expanding their businesses through both online and offline retail channels.
This document discusses e-business and accounting. It begins by defining e-business and e-commerce, noting that e-business involves using technology to support business processes and activities, while e-commerce specifically refers to buying and selling online. The document then examines various e-commerce models including B2B, B2C, C2C, C2B, and P2P models. It also explores emerging trends like web auctions, virtual communities, portals, and different e-business revenue models.
Ecommerce business models can include B2B, B2C, C2C, C2B, P2P, B2G, G2B, G2G, and G2C. Key stakeholders in ecommerce include government, suppliers, buyers, ecommerce players, financial intermediaries, network providers, logistics providers, and social media sites. Ecommerce in India has grown significantly in recent years but still faces challenges such as inconsistent regulations, infrastructure issues, and fraud risks. Success requires continuous innovation, scalability, digitization, analytics, and skills development.
The Global NetworkISYS11862081Course BackgroundCourse.docxcherry686017
The Global Network
ISYS1186/2081
Course Background
Course Details
Course Name:
The Global Network
Course Code:
ISYS1186 (Postgraduate offering)
ISYS2081 (Undergraduate offering)
Credit Points:
12
Contact Details
Dr Huan Vo-Tran (Course Coordinator of F2F and Online Offering)
Email: [email protected]rmit.edu.au
Phone: +61 3 9925 1699
Location: Building 80, Level 9, Office 48
Availability: via appointment
Laki Sideris
Email: [email protected]rmit.edu.au
Phone: + 61 3 9925 8240
Availability: via appointment
Assessment
Total of two assessment tasks for the course.
Each worth 50%
Assignment Guide can be found on Blackboard under “Assessment Submission”
All assessment items must be submitted through Blackboard
Any extensions must be formally submitted using the correct forms as per RMIT policy.
All assessment items must be placed onto Turnitin for the detection of plagiarism.
All emails to be should have the course code in the header: ISYS1186 or ISYS2081.
The Global Network
The ‘spaces’ that this course will touch upon ....
The ‘wired web’ / Internet
Mobile web / mobile business
Social media / mobility
And other emerging communication technologies
The Global Network …
The course deliberately aims to be exploratory in nature
The primary questions
How will the changing network / mobility / social communication impact on your future work?
We will explore, debate and have fun looking at current and emerging trends
The Global Network ...
Wired web...
While initially a distributed computer infrastructure
Content quickly became a focus of WWW
The Global Network ...
Mobile communication
Initially established as a voice carrier
Focus was on
Technology
Different carriers
Standards
Devices
Content was secondary
Changes in network speed / devices / applications
See a shift towards
Mobile content
Mobile service
The Global Network ...
Social media / mobility
Mobile phone access to social spaces
Ad hoc mobile networking
Location aware / social tracking
Social media marketing
Social media training
Learning networks
The Global Network ...
What does this mean for:
Business?
Advertising
Customer contact
Service access and delivery
Broader society?
Location aware
Privacy
Social network / influence
Information access?
Portable information access
Screen design
Remote clients
E and M-business frameworks
Aims
Provide initial background on business concepts and models associated with electronic and mobile applications
Use this as a starting framework for ongoing focus associated with global communication developments
Electronic Commerce
Back to basics !
Language of electronic business…
E-business jargon
B2B:
Business to Business. Supply chain interoperability
B2C:
Business to Consumer. Main popular focus of e-commerce development
B2B2C:
Business to Business to Consumer: product/service is on-sold to the customer by a third part eg: travel agents selling airline bookings to a customer
E-business jargon ...
This chapter discusses e-commerce and how businesses can implement online sales. It covers the advantages and disadvantages of e-commerce for businesses and consumers. Various e-commerce business models are identified, including business-to-consumer, business-to-business, and consumer-to-consumer. The chapter also outlines strategies for developing an effective e-commerce website, such as selecting a payment method, designing online ordering, and implementing security measures and marketing.
This chapter discusses e-commerce and how businesses can implement online sales. It covers the advantages and disadvantages of e-commerce for businesses and consumers. Various e-commerce business models are identified, including business-to-consumer, business-to-business, and consumer-to-consumer. Different types of e-commerce websites like manufacturer sites, brokerage sites, and subscription sites are also described. The chapter outlines the steps to implement an e-commerce website including selecting a business model, payment options, website design, sales and marketing strategies, and addressing security issues.
This chapter discusses the internet as a valuable marketing tool. It explores the various roles the internet can serve for marketing, such as customer service, advertising, and sales promotion. The chapter also covers how to develop an internet marketing strategy, including setting objectives, identifying target audiences, designing websites, and establishing marketing mix decisions. It considers challenges of internet marketing, such as corporate resistance to change and assessing performance.
This document provides an overview of basic e-commerce concepts, including defining internet commerce, reasons for participating in e-commerce, key properties of the internet, strategic and business issues related to e-commerce, technology issues, and the commerce value chain (CVC). It outlines the CVC components of attracting customers through marketing, interacting with customers through catalogs and sales, acting on customer instructions by processing orders and payments, and reacting to customer requests through customer service.
This document provides an overview of electronic and mobile commerce. It defines e-commerce and m-commerce, describes different types of e-commerce transactions including B2B, B2C, and C2C. It also outlines a multistage model for how e-commerce transactions occur and discusses some key challenges of e-commerce/m-commerce like security, intellectual property theft, and lack of internet access. Additionally, it provides examples of e-commerce/m-commerce applications in different industries and discusses strategies for developing a successful e-commerce presence.
The document discusses electronic commerce (e-commerce) and mobile commerce (m-commerce). It outlines various forms of e-commerce like business-to-business (B2B), business-to-consumer (B2C), and consumer-to-consumer (C2C). It also describes technologies needed for e-commerce and m-commerce like the wireless application protocol (WAP) and provides examples of applications in areas like retail, manufacturing, and finance. Finally, it discusses advantages and challenges of e-commerce and m-commerce including security, intellectual property theft, and lack of internet access.
Few basic explanations on E-commerce and Internet Marketing. In the world of technology, the Internet plays an important role. The slides take you to very basic insights of the processes involved.
Chp5 electronic commerce in service industryEngr Razaque
The document discusses various online services in the service industry that have grown rapidly with electronic commerce. It describes how ordering journals, broker services, travel/tourism, employment placement, real estate, stock trading, banking, auctions, publishing, and e-learning can now be conducted largely or fully online. This allows for considerable reductions in costs, greater convenience, and more access to information compared to traditional offline methods.
Collecting customer information through service memberships could become an invasion of privacy when it allows excessive monitoring of customer behaviors and activities. Some management problems that can arise from allowing service employees discretion in meeting customer needs include lack of consistency in customer experiences and difficulty enforcing quality standards. Services that are well-suited for internet delivery include those that can be digitized, scaled globally, offer interactivity, provide real-time updates, and prioritize security and privacy.
This document provides an overview of key concepts related to e-commerce including definitions of e-commerce, classifications of e-commerce applications, types of e-commerce, benefits and limitations of e-commerce, and technologies that enable e-commerce such as HTML, TCP/IP, and data warehousing. It also discusses driving forces behind the growth of e-commerce and infrastructure requirements for e-commerce networks.
This document provides an overview of electronic commerce. It defines electronic commerce and distinguishes between electronic markets and inter-organizational systems. The benefits of electronic commerce are described for organizations, consumers, and society, while also noting some technical and non-technical limitations. Driving forces behind the widespread adoption of electronic commerce are discussed, including business pressures from competition and new technologies. Major changes to organizations and business models expected due to electronic commerce are also outlined.
E-commerce refers to the buying and selling of goods or services over the Internet. There are several types including business-to-business (B2B), business-to-consumer (B2C), consumer-to-consumer (C2C), and consumer-to-business (C2B). The document traces the history of e-commerce from the 1970s to today and discusses how the Internet has enabled global e-commerce opportunities and challenges. Key issues for multinational companies include understanding cultural differences that impact adoption rates, building consumer trust, and designing websites that are culturally sensitive.
The document discusses e-business models and the different areas companies conduct business online. It describes the four main areas as direct marketing/selling/services, financial/information services, maintenance/repair/operations, and intermediaries. The two main types of e-business relationships are business-to-business (B2B) and business-to-consumer (B2C). B2B includes e-procurement and exchanges, while B2C includes e-tailing, online services, and consumer demographics. The document also covers challenges of e-business and future trends such as e-channels, e-portals, and e-government models like consumer-to-government.
This document provides an overview of e-commerce, e-business, and m-commerce presented by Mr. Litton P. Mowalie. It defines the key terms, describes the differences between e-commerce and e-business, and discusses the types, opportunities, and challenges of each. The top ten e-commerce businesses in the world are listed, along with the six main types of e-commerce transactions. Job opportunities and fast-growing sectors in e-commerce are also highlighted.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Structural Design Process: Step-by-Step Guide for BuildingsChandresh Chudasama
The structural design process is explained: Follow our step-by-step guide to understand building design intricacies and ensure structural integrity. Learn how to build wonderful buildings with the help of our detailed information. Learn how to create structures with durability and reliability and also gain insights on ways of managing structures.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Final ank Satta Matka Dpbos Final ank Satta Matta Matka 143 Kalyan Matka Guessing Final Matka Final ank Today Matka 420 Satta Batta Satta 143 Kalyan Chart Main Bazar Chart vip Matka Guessing Dpboss 143 Guessing Kalyan night
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
SATTA MATKA SATTA FAST RESULT KALYAN TOP MATKA RESULT KALYAN SATTA MATKA FAST RESULT MILAN RATAN RAJDHANI MAIN BAZAR MATKA FAST TIPS RESULT MATKA CHART JODI CHART PANEL CHART FREE FIX GAME SATTAMATKA ! MATKA MOBI SATTA 143 spboss.in TOP NO1 RESULT FULL RATE MATKA ONLINE GAME PLAY BY APP SPBOSS
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
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2. 1. Ordering Journals Electronically
How a large university automated the
purchasing of magazines and journals,
saving $365,000/year
Direct Marketing: Buyer-to-seller; orders and
payments
Market maker charges $5/transaction Vs.
about $40 (conventional agents)
Ordering time reduced by up to 80%
2
3. 3
2. Broker-Based Services
Brokers work as intermediaries between buyers
and sellers
Agents basically make the markets
Agents provide many services
Most of the value-added tasks of brokers can be
automated
Major electronic agent-based services
travel
employment
real estate
stocks
electronic auctions
at-home banking
insurance
4. 4
Service Industries Vs. Manufacturing and
Product’s Retailing
Broker-Based Services (cont.)
Service Industries
pure EC substantially reduced cost
bank and brokerage houses
• possible digitization of the entire process
travel and real estate agents
• viewing an online video clip or seeing photos of a hotel
or a house for sale
Manufacturing and Product’s Retailing
physical delivery cost may be high
5. 5
3. Travel and Tourism Services
By the year 2000, close to 25 percent of all
business-to customer Internet commerce will be
related to tourism
The Internet is an ideal place to plan, explore,
and arrange almost any trip
6. 6
Services Provided
Information and booking
of airlines, hotels, cars,
and even golf courses
Fare comparisons
360 degree
video tours of
top destinations
Electronic Travel
magazine
Tips provided by people
that experienced certain
situations (like a visa
problem)
Pictures of major
attractions
Providing maps
Information about
entertainment and ticket
purchasing (such as
www.ticketmaster.com)
Converting 200
currencies
Travel and Tourism Services (cont.)
8. 8
Benefits and Limitations
Limitations
Not all people
use the Internet
It may take a
long time to find
what you want
People are still
reluctant to
provide credit
card numbers
Benefits
Free information is
tremendous
Free information is
accessible anytime
Substantial
discounts
Travel and Tourism Services (cont.)
9. 9
Corporate Travel: New Business Model
Corporations have additional special discounts
Companies can make arrangements for employees to plan and book
their own trips.
The Impact of EC on the Travel Industry
Porter’s framework of competitive advantage:
The five forces impact the competition in any industry i.e. new entrants,
substitute products, the bargaining power of buyers, the
bargaining power of suppliers and the rivalry of the competing
companies in the industry.
Focus:
Environment, competitive responses, firm’s strategy
The industry is clearly transformed by IT.
Taking away some functions traditionally performed by travel agents
Travel and Tourism Services (cont.)
10. 10
Impacts on the industry
Travel and Tourism Services (cont.)
Multimedia helps customers understand the
products
Offering of lower-cost trips
Providing a more personalized service
Saving money in a paperless environment
Increasing the convenience of getting
information at home
Supporting a customer-focused strategy (such
as targeted advertisement and integration of
products); push information to customers
11. 11
Travel agencies, as we know them today, will
disappear
Only their complex value-added activities will
not be automated
These complex activities will be performed
by a new breed of intermediates
Travel and Tourism Services (cont.)
12. 12
The Future
Travel and Tourism Services (cont.)
Collaborative organizational process performed
by multiple organizational intelligent agents
Acting autonomously
Work cooperatively
Work collectively to achieve the collective goal
Example — How will your next vacation be
planned, booked and paid for?
14. 14
The Employment Placement Market
Job markets
Employers are looking for employees with
specific skills, and individuals are looking for a
job
Very volatile market
Moved to the Internet
Millions of job seekers, hundred of thousands of
jobs
15. 15
Shortcomings of the Non-Internet Job Market
The Employment Placement Market (cont.)
Cost—Classified ads are expensive.
Life cycle— Unless renewed, at an additional cost, the
life of the ads is only days or weeks.
Place— Most ads are local. Nationwide ads are very
expensive. International ads are even more expensive.
Minimum information— Because of the high cost, the
information provided is minimal and may not appeal to
some job seekers.
Search— It is very time consuming for individuals to find
all relevant newspapers. A trip to a library results in
finding only major out of town newspapers.
16. 16
Finding applicants— Most job seekers, in the pre Internet
era, did not place ads about their availability. Some sent
unsolicited letters with resumes. This situation made it difficult
for companies to find employees with special skills. They had to
use employment agencies and pay them high commissions.
Matching— It was difficult to match candidates to open jobs
as well as to match supply and demand.
Lost and dated material— Some applications or letters
of response tended to get lost, or arrive late. A letter in a big city
may travel two weeks to arrive at a distance of a few blocks.
Speed— Communication by mail is slow and so is the
processing of a large number of applications. Frequently,
employers lose good employees, since by the time the
application is processed, the applicant had taken another job.
Similarly, applicants accept less desirable jobs because they are
afraid to wait too long.
The Employment Placement Market (cont.)
17. 17
The Internet Job Market
The Employment Placement Market (cont.)
The Internet offers a perfect environment; it
is especially effective for technology-
oriented jobs.
Job seekers
Job offerers
Recruiting firms
Government agencies and institutions
18. 18
The Advantage of the Electronic Job Market
The Employment Placement Market (cont.)
For job seekers
Ability to find very detailed and timely information on a
large number of jobs world-wide
Ability to quickly communicate with potential employers
Ability to post resumes for large-volume distribution
Ability to search for jobs quickly from any place at any
time
Obtain several support services at no cost
• writing resume career development how to
interview
Find employer profile & industry guides
• www.valuereports.com
19. 19
For employers
Ability to advertise to a large number of job
seekers
Ability to save on advertisement costs
Lower the cost of processing (using electronic
application forms)
Ability to provide greater ‘equal opportunity’ for
job seekers
Ability to find highly skilled employees
Ability to conduct tests quickly, online
Ability to change and update ads quickly
Ability to fill up positions rapidly
Interviewing from distance
The Employment Placement Market (cont.)
20. 20
The Limitations of the Electronic Job Markets
The Employment Placement Market (cont.)
Many people do not use the Internet
Security
Privacy
Lack of face-to-face contact
21. 21
Major Services Available on the Net
Finding a job
Writing and posting resumes
Career planning
Newsgroups
The Intranet Job Market
Most companies organize an internal electronic
job market
Openings are posted for employees to look at,
and search engines enable managers to identify
talents even if the people were not actively
looking for a job change
The Employment Placement Market (cont.)
22. 22
Cyberbanking and Personal Finance
Electronic banking
Saves time and
money for users
Offers an inexpensive
alternative to branch
banking
Application Case:
Cyberbanking at
Wells Fargo
23. 23
Implementation Issues in Banking and Online
Trading
Cyberbanking and Personal Finance (cont.)
Encrypted
SSL Session
& Digital
Certificate
Verification
Initiated
External
Firewall
B of A
Web Server
Internal
Firewall
B of A
Application
Server
Bank of America Security System
Logon Screen
•User ID
•User Password
B of A
Web Site
Customer’s
Computer
Securing Financial Transactions
Application Case: Security at NationsBank
24. 24
Using the Extranet
Imaging Systems
Pricing Online Vs. Offline Services
The Future of Banking
building alliances quickly with banks, and
software vendors, and information providers
effective outsourcing without neglecting to build
in-house skills, particularly with respect to
customer information systems
focusing on the profitable customers to provide
broad channels for services and products
keeping a central role in the payment
environment
Cyberbanking and Personal Finance (cont.)
25. 25
Alternative Strategies for Banking
Customers’ Agents— banks unable to achieve economies of scale
Offer customers the widest possible choices, including products
from multiple sources, and provide the customers with integrated
information services
Product Manufacturers— banks able to achieve economies of
scale
It will strengthen a trend that can already be seen in a number of
product segments and in core processing services for small and
medium sized institutions
Integrated Players— banks with a strong brand and position from
manufacturing to delivery
Many banks will adopt a hybrid strategy, but every player needs
to make crucial decisions about which areas are strategically too
risky to outsource and which capabilities need to be built up in-
house
26. 26
Billing Online
Automatic transfer of mortgages
This method has existed for several years. The
payer authorizes its bank to pay the mortgage,
including tax escrow payments.
Automatic transfer of funds to pay monthly
utility bills
As of fall 1997, the city of Long Beach has
allowed its customers to pay their gas and water
bills automatically form their bank accounts.
In 1999, many utility companies worldwide,
including those in Hong Kong, allow customers to
pay from bank accounts, or ATMs.
27. 27
Paying bills from online banking account
Billing Online (cont.)
Consumer
Bill Consolidator Billers
Phone
Credit Card
Utility
Such payments can be made into any bank
account. Many people pay their monthly rent and
other bills directly into the payee’s bank
accounts.
28. 28
A merchant-to-customer direct billing
Billing Online (cont.)
Under this model, a merchant like American Express
posts bills on its Web site, where customers can
view and pay them . This means that the customers
have to go to many Web sites to pay all their bills.
Several utilities in Los Angeles allow customers to
pay bills on the utilities’ Web site, charging
customers 20 cents per transaction, which is less
than the price of a postage stamp.
29. 29
Using an intermediary
According to this model, a third party like
MSFDS (Microsoft and First Data Corporation)
consolidates all bills related to each customer in
one site, and in a standard format. Collecting a
certain commission, this intermediary makes it
convenient both for the payee and payer to
complete transactions. This model is of interest
to vendors such as E*Trade, and Intuit.
Personal finance online
Available from many banks and other financial
institutions, frequently free of charge.
Billing Online (cont.)
30. 30
Used when the conventional marketing
channels are ineffective or inefficient
Offer trading opportunities for both buyers and
sellers which are not available in the
conventional channels
Internet provides much cheaper infrastructure
with many more involved sellers and buyers
Individual consumers and corporations alike can
participate in this rapidly growing and very
convenient form of electronic commerce
Auctions: From Theory to Practice
31. 31
Types of Auctions
Auctions: From Theory to Practice (cont.)
Auction
Type
Co-ordination
Mechanism
Price
Discovery
Allocation
Mechanism
Distribution
Mechanism
Buyer
Role
Short term acquisition
of resources, e.g. for
demand peaks, auction
as a mechanism to
achieve an equilibrium
Often experts/
professional collectors
trying to acquire rare
items at a reasonable
price
Bargain hunting,
gambling motive
Bargain hunting,
gambling motive;
possible side motive:
charity
Supplier
Role
Short term allocation of
resources, load balance
Exposing items for
sale to a sufficient
breadth of demand,
hope for a high price
Clearance of
inventory
Attention, direct
sales channel, public
relations; possible
side motive: charity
Auctioneer/
Intermedi-
ary
Role
Often electronic auction
without auctioneer
Achieve high breadth
and depth of the
auctions, high trading
volume results in high
returns, competitive
advantage over other
auctions
Achieve high breadth
and depth of the
auctions, high trading
volume results in high
returns, competitive
advantage over other
auctions
Limited role because
of 1:n supplier -
buyer relation;
possible function as
service provider for
the supplier side
32. 32
Limitations of traditional auctions
Last only a few minutes for each item sold
Give buyers little time to make a decision
The bidders do not have much time to
examine the goods
Exclude many potential bidders
May be complicated for sellers to move
goods to the auction site
Commissions are fairly high (rent,
advertising, auctioneer and other employees)
Auctions: From Theory to Practice (cont.)
33. 33
Electronic Auctions
Auctions: From Theory to Practice (cont.)
Early auctioning done on local area networks
the auctioning of pigs in Taiwan and Singapore
the auctioning of flowers in Holland
the auctioning of cars in Japan
Auctions on the Internet started in 1995
similar to offline auctions, except for the fact that they are
done on a computer
some last days, others a short time
detailed information is available
start bidding by sending e-mail or filling out an electronic
form
names of bidders are kept coded to maintain privacy
34. 34
Auctioning methods
Yankee method
Dutch (Reverse bidding) method
“Straight sale” method
Examples
www.usaweb.com/auction.html ; a directory of
sites, search
Onsale, eBay, uBid
Auctions: From Theory to Practice (cont.)
Electronic Auctions
35. 35
Benefits
For seller
• Sells goods efficiently
• Sells goods with little action
or effort
• Creates a greater range of
potential buyers
• Sells excess inventories
quickly via this process
For buyers
• Gets a huge variety of goods
• Finds quality goods for largely
discounted prices
Limitations
Inability to
physically see the
items
Possibility of
fraud
Less competitive
atmosphere may
prevail on the Net
Benefits and Limitations
Auctions: From Theory to Practice (cont.)
36. 36
Impacts
Parameter Impact of the Web
Auctioneer Lower entry barriers, opportunity for direct sales
Access rules Customizable, theoretically millions of potential customers
can be reached
Items
auctioned
Focused product segments can be auctioned off, the
technology extends the complexity of the product
description
Trading rules The trading rules reflect the lack of a guaranteed service
Execution
process
For digital products the entire trading cycle can be
handled on the Web; for physical products the trading
process and the physical logistics of the trade objects can
be separated, leading to a reduction of costs
37. 37
Online Publishing
The electronic delivery of newspapers,
magazines, news, and other information
through the Internet
Online Publishing Today and Tomorrow
Today— mainly used for disseminating
information and for conducting sales
transactions interactively
Tomorrow— include more customized material
that the reader will receive free, or will pay for
38. 38
Publishing Modes
newspapers, magazines, news, textbooks,
music, artwork, video clips, and movies
Publishing Methods
online archive approach— a digital archive such
as library catalogs and bibliographic databases
new medium approach— add extra
comprehensiveness to any issue or topic
publishing intermediation approach— an online
directory for news services
dynamic or just-in-time approach— create
content in real-time and transmitted on the fly
Online Publishing (cont.)
39. 39
Virtual Teaching and Universities
Knowledge Dissemination
Many universities are offering limited courses
and degrees but use innovative teaching
methods and multimedia support
MBA program in Hong Kong
lectures are delivered as an interactive TV (iTV)
students can decide what and when they want to
‘attend’ the lecture
lecture, support material, exercises etc. are
provided on the Web
40. 40
Online Consulting
Knowledge Dissemination (cont.)
Medical advice— provide consultation with top
experts
Management consulting— provide accumulated
expertise from knowledge bases
Legal advice— delivery of legal consultation services
to business has considerable prospects
Financial advice— offer extensive financial advice
Other service online
insurance, healthcare, future exchanges,
matchmaking, venture capital, finding a college, digital
delivery of documents, and electronic stamps