The student successfully completed the Cisco Networking Academy IT Essentials course administered by the instructor. Over the course, the student gained proficiency in upgrading and troubleshooting laptop components, describing mobile device features and operating systems, implementing basic hardware and software security, communicating professionally with customers, and performing preventive maintenance. The certificate verifies the student's skills in defining IT, assembling desktop computers, installing and configuring operating systems and networks, and installing shared printers.

1. During the Cisco Networking Academy®
course, administered by the undersigned instructor, the student was
able to proficiently:
Katherine Haight
Student
Ulster Vo-Tec
Academy Name
United States
Location
Kathy Landers
Instructor
Mar 2, 2016
Date
Instructor Signature
• Upgrade or replace components of a laptop based on
customer needs
• Describe the features, characteristics, and operating systems
of mobile devices
• Implement basic hardware and software security principles
• Apply good communication skills and professional behavior
while working with customers
• Perform preventive maintenance and advanced
troubleshooting
• Assess customer needs, analyze possible configurations,
and provide solutions or recommendations for hardware,
operating systems, networking, and security
IT Essentials
Certificate of Course Completion
• Define information technology (IT) and describe the
components of a personal computer
• Describe how to protect people, equipment, and
environments from accidents, damage, and contamination
• Perform a step-by-step assembly of a desktop computer
• Explain the purpose of preventive maintenance and identify
the elements of the troubleshooting process
• Install and navigate an operating system
• Configure computers to connect to an existing network
• Install and share a printer