1. Jetaun D. Smith Sr.
3838 Virginia St. Gary, Indiana - 46409
(219) 798-9897 Cell phone
Email: Jsmith678@email.itt-tech.edu
Experience:
City Hall of Gary
January 2015 – Present
Help Desk Support
 Field incoming help requests from end users via both telephone and e-mail in a courteous
manner.
 Answer questions applying knowledge of computer software, hardware, and procedures.
Perform hand-on fixes at the desktop level, including installing and upgrading software,
installing hardware, implementing file backups, and configuring systems and
applications. Work with coworkers to research problem and find solution.
 Follow written procedure develop to complete Active Directory tasks such as users
Access, new user’s accounts, terminated user’s and suspending users.
 Maintain records to keep account information for 30 days.
 Test fixes to ensure that the problem has been adequately resolved.
 Document all end users information, including name, department, contact information,
and nature of problem or issue.
RTI, Inc.
March 2013 – December 2013 Paid Internship at RTI – Gary, IN
Help Desk Support
 Train users on software and hardware onsite or in classroom setting.
 Develop training materials, such as exercise and visual displays.
 Perform hand-on fixes at the desktop level, including installing and upgrading software,
and installing hardware.
 Work with coworkers to research problem and find solution.
 Document all end users information, including name, department, contact information,
and nature of problem or issue.
Education:
 ITT Technical Institute - Merrillville, Indiana
 Current enrolled: Bachelor of Science (B.S.), Information Systems and Cyber Security
 Received an Associate of Science (A.S.), Network and Systems Administrator
Graduation Date: December 18, 2014
 GPA: 3.19

2. Ability:
 Citrix – remote to users in order to troubleshoot. Shadowing users. Ending user’s sessions
remotely, when Citrix user sessions are frozen.
 Active Directory- add users to the work domain, and also enable new worker’s account-
or disable user’s account when they are terminated.
 Outlook – basic email functions- emailing within the organization to communicate with
fellow employees, also used as a basic way to email others.
 Windows XP/7/8
Activities and Societies:
 January 2015 – Present Unpaid Internship at City Hall of Gary
 December 21, 2014 Member of the National Technical Honor Society
 March 2013 – December 2013 Paid Internship at RTI – Gary, IN
 Academic Olympics: “Silver” Rank for June 2013 Quarter
References:
Ankia Williams
Level 3 Help Desk Support Tech
(219) 293-3828
1130 New Jersey St. Gary, Indiana 46403
Matt Talicy
Cisco Network Engineer
(219) 718-6658
Crown Point, Indiana
John Moring
Steel Mill Worker
(219) 746-7155
3837 Virginia St. Gary, Indiana 46409
Laice Denson
Help Desk Support Tech/Telecommunication Tech
(219) 616-3866
Hobart, Indiana