Steve Dorfman

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nps customer experience apex home loans bain & co. cxo customer school cxo steve dorfman customer service gallup ex cx referrals voice of the customer high touch bain and co social proof anticipating customer needs voc gartner customer journey chief experience officer ultimate question service recovery customer survey bain and co. customer-centric leadership customer loyalty driven to excel impeccability raving fans

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Today's Top 9 CX (Customer Experience) Imperatives

8 years ago • 294 Views

20170511 Today's Top 8 Customer Experience Imperatives by Steve Dorfman

6 years ago • 90 Views

Customer Experience Trends - Abstract and Bio

9 years ago • 58 Views

Impeccability - Abstract and Bio

9 years ago • 109 Views

Anticipating Customer Needs - Abstract and Bio

9 years ago • 98 Views

Always Eat Left Handed - New Revised Edition Visual Overview

Rohit Bhargava • 10 years ago

nps customer experience apex home loans bain & co. cxo customer school cxo steve dorfman customer service gallup ex cx referrals voice of the customer high touch bain and co social proof anticipating customer needs voc gartner customer journey chief experience officer ultimate question service recovery customer survey bain and co. customer-centric leadership customer loyalty driven to excel impeccability raving fans

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