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©JointCommissionResources
CAUTI Reduction Team
1
©JointCommissionResources
CAUTI Reduction
SWOT Analysis
Team Review
2
©JointCommissionResources
CAUTI Reduction SWOT Analysis
Strengths
 Only place caths when
necessary (i.e. narcotic spinals,
intubated ICU patients, TURPs)
 Daily foley rounds (Leadership
and Infection Prevention)
 Preprinted Surgical Post-op
orders specific to Foley
discontinuation day
 Physicians are very receptive
to the implementation of
renewing Foley orders every 24
hours and removing Foley as
soon as they are no longer
medically necessary.
 CEO is SUPER supportive.
 Monday-Friday morning huddle
includes discussing every
patient that has a Foley and
assessing if the Foley is still
needed.
 Hospitalists agreeable to get
Foleys out ASAP
 Enthusiasm from Quality
 Leadership engagement
 Less insertion in ED already in
place
 Criteria for insertion posted in
ICU
 Everyone here today! 3
©JointCommissionResources
CAUTI Reduction SWOT Analysis
Weaknesses
 Sterile technique
 New residents placing Foleys
on patients when they’ve never
been educated on how
 Broken/lack of sterile technique
 No nurse driven discontinuation
protocol
 No pre-printed Foley orders for
non-surgical admissions
 Lack of physician champion.
 Some “old school” physicians
are not as interested in
changing their catheter use.
 Nurses feel it is safer to put a
Foley in than leave a patient in
a wet brief due to the shortage
of staffing and not being able to
get to the patient in a timely
manner.
 Lack of education for everyone
 Documentation on bag
 No foley review by quality on
Saturday and Sunday
 Poor documentation when foley
discontinued
 Staff not aware of criteria for
insertion
 Staffing when foley is for
convenience 4
©JointCommissionResources
CAUTI Reduction SWOT Analysis
Opportunities
 Sterile technique refresher – Foley
insertion practice station
 Education on why removal ASAP is
so important
 Insert less catheters in the ED
 Catheters discontinued at the end
of surgery instead of the next day.
 Unit champions
 Nurse driven protocols
 Improve documentation for
catheter care
 Education on proper cath size
 Evidence based practices for labor
epidurals
 Competency checklists
 Correct supplies available to staff
when inserting a Foley.
 Not break drainage system to
change catheter size.
 Securement devices used on all
Foleys
 Keep collection bag below the
bladder to prevent backflow.
 Increase # and availability of
bladder scanners
 Consistent charting of initiation
date and time
 Review with bedside nurses foley
placement on patient
 Evaluate and standardize supplies
5
©JointCommissionResources
CAUTI Reduction SWOT Analysis
Threats
 Physician and staff education –
when to insert, how to insert,
when to remove
 Lack of support from Urology
staff
 Keeping supplies filled
 Adequate staffing so nurses
are not rushed while
performing catheter insertion
 Staff no accepting change
 Nurses too busy to participate
in successful implementation.
 MDs and RNs taking short cuts
with sterile technique
 Lots of new nurses and new
grads
 Catheter occasionally inserted
prior to obtaining order
6
©JointCommissionResources
Trace your process to visualize what
really happens!
7
• System-level tracer questions
• Patient-level tracer questions
•Interview staff
•Review patient records
•Talk to patient and family if
possible
©JointCommissionResources
Tracer Findings
Good
 Physicians aware of “Foley
Nazi”
 Awareness of foley need and
need for CAUTI reduction
 Starting to use checklist for
order
 Decrease use in OR
Inconsistent
 Dependent loops
 Bag higher than foley
 No stabilizer
 Communication with patient not
appropriate or adequate
 Documentation of insertion,
maintenance, DC
 Breaks in technique
 Use for nurse convenience,
criteria inappropriate
 Assistance use to maintain
sterile field
8
©JointCommissionResources
Process Mapping
©JointCommissionResources
Process Map of Current State
with Risk Points
©JointCommissionResources
Gallery Walk Instructions
Purpose: To Create the Cause and Effect Diagram
1. Assemble a few people at each flip chart
2. 2 minutes at each chart until you get to your originating chart (consultant is timing
and will instruct you to move to the next chart).
3. Silently write one factor per post it note and write as many factors related to the
topic in 2 minutes as you can. Try to state the factor in neutral terms (for
example, rather than say physicians “lack of knowledge about ABC”, say
“Physicians’ knowledge about ABC”)
4. Move to the next flip chart when the facilitator tells you to and read the Post it
notes already there. Do not repeat
5. When you return to your original flip chart, group can talk and arrange post it
notes into common themes and then name each group (what is the theme?)
11
©JointCommissionResources
Gallery Walk
12
©JointCommissionResources
CAUTI Reduction Cause &
Effect Diagram
13
©JointCommissionResources
Solution Generation
14
Potential Solutions Votes
Revise and consistently implement Foley order form, including
definition for "strict I&O" 4
Develop standardized bundles and checklist 3
Improve physician accountability and responsiveness 2
Revise policy - evidence based and available 1
Work with Vendor to evaluate supplies and develop criteria for
us of urometer 1
Define and implement competencies 1
Develop and implement nurse driven foley catheter removal
protocols 1
Improve nurse accountability, especially in relation to
incontinence 1
Scripting responses as part of rounding in relation to toileting 0
Implement bladder scanners on each unit 0
Unit based champions 0
Provide unit specific rates 0
Build alerts in Omnicell for medications that may cause
retention 0
©JointCommissionResources
Writing a 3 W Workplan
 When writing the action plans each ‘what’ should start with a verb, such
as “Collate all forms currently used to teach heart failure to the patient.”
 The ‘who’ can be anyone on the team, not just the subgroup working on
the particular issue. This is the name of person on this performance
improvement team who will be responsible for seeing that this action item
gets completed. The assigned “who” does not necessarily DO all the
work associated with the action item, rather – they assure that it is done
and may participate in the work too.
 Allow time for each subgroup to present to each other, for any additional
tips, editing, points of clarification etc. Good practice prior to leadership
presentation too.
15
©JointCommissionResources
CAUTI Reduction Deployment–
3W Plan
16
WHAT WHO WHEN
Revise and consistently implement Foley order
form, define “strict I&O”
Heather/Debra Sept. 30
Standardize bundles and implement checklist Educator/
Project List
Jan. 1
Improve physician accountability and
responsiveness
-Use ARCC
-Define chain of command for Foleys
Dr. Mehta Sept. 30
©JointCommissionResources
CAUTI Reduction Deployment–
3W Plan
17
WHAT WHO WHEN
Use vendor to evaluate supplies and develop
criteria for urometer use
Becky/Sheila Sept. 30
Define and implement competencies Educator TBD
Develop and implement nurse driven foley
catheter removal protocols
Anabelle/
Susan
Jan. 1
Improve nurse accountability
-removal
-incontinence management
Nursing
Directors
Sept. 1
Revise policy Cynthia/Becky Ongoing
©JointCommissionResources
Deployment Planning
18
©JointCommissionResources
Outcome Metric
 CAUTI for ICU patients
19
©JointCommissionResources
Possible Leading metrics
(Process metrics)
 Urinary catheter removed post op day 1 or 2
 Time delay of removal identification and removal
20
©JointCommissionResources
Parking Lot
 Monitoring of Intake and Output
21
©JointCommissionResources
CAUTI Reduction
Plus/Delta Evaluation
PLUS
 Gallery walk – great way to
generate ideas
 Allowing free and safe
conversation
 Great presentation to C-Suite
 Very interactive – action taken
towards goal
 Great start for the leadership
 Learning lots of new techniques
 Great techniques to use with
other projects and department
meeting issues
DELTA
 None
22
©JointCommissionResources
Summary
 The PfP Campaign is a national, high-priority effort to
prevent harm to inpatients
 The JCR HEN is prepared to assist you achieve the
“40/20 by ’14” goal
 Your PfP project infrastructure will serve as a
foundation for strong PI work
 You will be successful and your results will be
sustainable!
23

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CAUTI TEAM

  • 3. ©JointCommissionResources CAUTI Reduction SWOT Analysis Strengths  Only place caths when necessary (i.e. narcotic spinals, intubated ICU patients, TURPs)  Daily foley rounds (Leadership and Infection Prevention)  Preprinted Surgical Post-op orders specific to Foley discontinuation day  Physicians are very receptive to the implementation of renewing Foley orders every 24 hours and removing Foley as soon as they are no longer medically necessary.  CEO is SUPER supportive.  Monday-Friday morning huddle includes discussing every patient that has a Foley and assessing if the Foley is still needed.  Hospitalists agreeable to get Foleys out ASAP  Enthusiasm from Quality  Leadership engagement  Less insertion in ED already in place  Criteria for insertion posted in ICU  Everyone here today! 3
  • 4. ©JointCommissionResources CAUTI Reduction SWOT Analysis Weaknesses  Sterile technique  New residents placing Foleys on patients when they’ve never been educated on how  Broken/lack of sterile technique  No nurse driven discontinuation protocol  No pre-printed Foley orders for non-surgical admissions  Lack of physician champion.  Some “old school” physicians are not as interested in changing their catheter use.  Nurses feel it is safer to put a Foley in than leave a patient in a wet brief due to the shortage of staffing and not being able to get to the patient in a timely manner.  Lack of education for everyone  Documentation on bag  No foley review by quality on Saturday and Sunday  Poor documentation when foley discontinued  Staff not aware of criteria for insertion  Staffing when foley is for convenience 4
  • 5. ©JointCommissionResources CAUTI Reduction SWOT Analysis Opportunities  Sterile technique refresher – Foley insertion practice station  Education on why removal ASAP is so important  Insert less catheters in the ED  Catheters discontinued at the end of surgery instead of the next day.  Unit champions  Nurse driven protocols  Improve documentation for catheter care  Education on proper cath size  Evidence based practices for labor epidurals  Competency checklists  Correct supplies available to staff when inserting a Foley.  Not break drainage system to change catheter size.  Securement devices used on all Foleys  Keep collection bag below the bladder to prevent backflow.  Increase # and availability of bladder scanners  Consistent charting of initiation date and time  Review with bedside nurses foley placement on patient  Evaluate and standardize supplies 5
  • 6. ©JointCommissionResources CAUTI Reduction SWOT Analysis Threats  Physician and staff education – when to insert, how to insert, when to remove  Lack of support from Urology staff  Keeping supplies filled  Adequate staffing so nurses are not rushed while performing catheter insertion  Staff no accepting change  Nurses too busy to participate in successful implementation.  MDs and RNs taking short cuts with sterile technique  Lots of new nurses and new grads  Catheter occasionally inserted prior to obtaining order 6
  • 7. ©JointCommissionResources Trace your process to visualize what really happens! 7 • System-level tracer questions • Patient-level tracer questions •Interview staff •Review patient records •Talk to patient and family if possible
  • 8. ©JointCommissionResources Tracer Findings Good  Physicians aware of “Foley Nazi”  Awareness of foley need and need for CAUTI reduction  Starting to use checklist for order  Decrease use in OR Inconsistent  Dependent loops  Bag higher than foley  No stabilizer  Communication with patient not appropriate or adequate  Documentation of insertion, maintenance, DC  Breaks in technique  Use for nurse convenience, criteria inappropriate  Assistance use to maintain sterile field 8
  • 10. ©JointCommissionResources Process Map of Current State with Risk Points
  • 11. ©JointCommissionResources Gallery Walk Instructions Purpose: To Create the Cause and Effect Diagram 1. Assemble a few people at each flip chart 2. 2 minutes at each chart until you get to your originating chart (consultant is timing and will instruct you to move to the next chart). 3. Silently write one factor per post it note and write as many factors related to the topic in 2 minutes as you can. Try to state the factor in neutral terms (for example, rather than say physicians “lack of knowledge about ABC”, say “Physicians’ knowledge about ABC”) 4. Move to the next flip chart when the facilitator tells you to and read the Post it notes already there. Do not repeat 5. When you return to your original flip chart, group can talk and arrange post it notes into common themes and then name each group (what is the theme?) 11
  • 14. ©JointCommissionResources Solution Generation 14 Potential Solutions Votes Revise and consistently implement Foley order form, including definition for "strict I&O" 4 Develop standardized bundles and checklist 3 Improve physician accountability and responsiveness 2 Revise policy - evidence based and available 1 Work with Vendor to evaluate supplies and develop criteria for us of urometer 1 Define and implement competencies 1 Develop and implement nurse driven foley catheter removal protocols 1 Improve nurse accountability, especially in relation to incontinence 1 Scripting responses as part of rounding in relation to toileting 0 Implement bladder scanners on each unit 0 Unit based champions 0 Provide unit specific rates 0 Build alerts in Omnicell for medications that may cause retention 0
  • 15. ©JointCommissionResources Writing a 3 W Workplan  When writing the action plans each ‘what’ should start with a verb, such as “Collate all forms currently used to teach heart failure to the patient.”  The ‘who’ can be anyone on the team, not just the subgroup working on the particular issue. This is the name of person on this performance improvement team who will be responsible for seeing that this action item gets completed. The assigned “who” does not necessarily DO all the work associated with the action item, rather – they assure that it is done and may participate in the work too.  Allow time for each subgroup to present to each other, for any additional tips, editing, points of clarification etc. Good practice prior to leadership presentation too. 15
  • 16. ©JointCommissionResources CAUTI Reduction Deployment– 3W Plan 16 WHAT WHO WHEN Revise and consistently implement Foley order form, define “strict I&O” Heather/Debra Sept. 30 Standardize bundles and implement checklist Educator/ Project List Jan. 1 Improve physician accountability and responsiveness -Use ARCC -Define chain of command for Foleys Dr. Mehta Sept. 30
  • 17. ©JointCommissionResources CAUTI Reduction Deployment– 3W Plan 17 WHAT WHO WHEN Use vendor to evaluate supplies and develop criteria for urometer use Becky/Sheila Sept. 30 Define and implement competencies Educator TBD Develop and implement nurse driven foley catheter removal protocols Anabelle/ Susan Jan. 1 Improve nurse accountability -removal -incontinence management Nursing Directors Sept. 1 Revise policy Cynthia/Becky Ongoing
  • 20. ©JointCommissionResources Possible Leading metrics (Process metrics)  Urinary catheter removed post op day 1 or 2  Time delay of removal identification and removal 20
  • 22. ©JointCommissionResources CAUTI Reduction Plus/Delta Evaluation PLUS  Gallery walk – great way to generate ideas  Allowing free and safe conversation  Great presentation to C-Suite  Very interactive – action taken towards goal  Great start for the leadership  Learning lots of new techniques  Great techniques to use with other projects and department meeting issues DELTA  None 22
  • 23. ©JointCommissionResources Summary  The PfP Campaign is a national, high-priority effort to prevent harm to inpatients  The JCR HEN is prepared to assist you achieve the “40/20 by ’14” goal  Your PfP project infrastructure will serve as a foundation for strong PI work  You will be successful and your results will be sustainable! 23

Editor's Notes

  1. Before the team begins to build the “what really happens” current state map, it is really helpful and critical to go and walk the walk. This is known as a GEMBA walk. We have designed system and patient tracing tools that your team can retrieve from the J.C.R. HEN D.M.S. toolkit section and can use as your team walks the walk. We recommend that you schedule a 2 hour block of time to cover any one of the given processes, assuring that you begin the walk where the patient enters the system and complete the walk at the transition point to release from the hospital. Be sure to capture where the patient comes from (all entry points) and where they are being released to (all receiving organizations). By capturing where you patients come from and where they are released to…an accurate list of key stakeholders can be created – this will represent the many key team members that you may wish to call upon or have on your performance improvement team. Involving community resources such as home health and skilled nursing or rehab units can be invaluable to the working knowledge for the team as they will highlight risk points that the internal team may be unaware of.
  2. This introductory module provided background information on the national Partnership for Patients campaign, Joint Commission Resources’s Hospital Engagement Network and model for helping you improve, and a recommended hospital project infrastructure. Your team is now ready to begin the modules specific to the selected adverse event!