Catherine Railey is a software analyst, programmer, and production support analyst based in Holden, MO. She has over 20 years of experience in software project management, documentation, application support, requirements analysis, and production support. Her technical skills include IBM mainframe systems, COBOL, SQL, and various Microsoft and Unix-based tools. She has worked for Sprint and IBM, where she performed duties like addressing production issues, managing software projects, and improving business processes. Railey has a BSBA in Accounting and Computer Science as well as an MBA in Management.

1. CATHERINE RAILEY
Holden, MO 64040
catrailey@yahoo.com 816.668.5450 www.linkedin.com/in/crailey
SOFTWARE ANALYST / PROGRAMMER / PRODUCTION SUPPORT ANALYST
Meet or exceed expectations through exceptional troubleshooting and problem solving.
Highly motivated IT professional with demonstrated success performing project management, software
documentation, and application support. Known as detail oriented and reliable team player with strong work
ethics. Enjoys new challenges, learning new processes, and handling all types of deadlines. Expertise
includes:
Software Project Planning | Software Documentation | Process Improvement
Project Management| Requirements Analysis
TECHNICAL SUMMARY
− IBM Mainframe-Z / OS − ISPF − JCL
− COBOL − Syncsort − IBM Utilities
− Microsoft Excel − Microsoft Word − Microsoft Project
− Visio − Teradata SQL / Utilities − CA-7
− Cybermation ESP − Fileaid − File Manager
− Dyl280 − vsam − SAS
− TSO − Unix − SDSF
PROFESSIONAL EXPERIENCE
SPRINT, Overland Park, KS
Application Support Analyst II (2012 – 2015)
Provided on-call support 24x7 by addressing abends due to code, data, or mainframe or Teradata machine
issues and analyzing and fixing production problems as quickly as possible by either restarting process or
re-running process. Ensured quality of production code and production data. Served as a member of several
corporate teams representing applications and production support.

2. • Served as member of team that moved client tables (TCS) to new production IPF.
• Created and executed plan to move Teradata machines from Dallas to Lee's Summit, including backing
up data, temporarily shutting down production, catching production up, and starting production back up.
• Created and executed plan to change mainframe NDM jobs, sending data to new server when servers
were moved from Dallas to Lee's Summit.
• Changed wireless back-ups from full-table backup to only backing up most current 6 months, speeding
up job and allowing SLAs to be met.
• Worked with Teradata DBAs to move back-up process from mainframe to server based back-up
process.
• Worked project to change FTS revenue / customer feed from monthly jobs to cyclic jobs, enabling new
jobs to run as many times as determined by upstream process without need to add new jobs.

3. CATHERINE RAILEY catrailey@yahoo.com PAGE TWO
SPRINT (Continued)
Application Developer II (2006 – 2012)
• Ensured data in warehouses were backed up by creating and implementing production jobs. Ran special
back-ups as required as part of project implementation.
• Worked sysplex merge project which reduced redundant datasets in mainframe complex. Project
involved analyzing all duplicate datasets, attending weekly meetings, and making and implementing
appropriate code changes.
• Divided back-up jobs into multiple jobs, decreasing run time and enabling SLAs to be met.
• Worked on Teradata space reclamation project by identifying, creating back-ups, and removing obsolete
tables in various warehouses.
• Shutdown and removed from production 6 different applications, including researching jobs, researching
reports, removing code, and deleting files from mainframe environment.
IBM, Overland Park, KS
IT Management Consultant (2004 – 2006)
Worked with production management to move application scheduling from CA7 to ESP. Worked with
production management and production control to roll-out new corporate migration and temp run processes.
• Worked FIS warehouse project by collecting / loading of revenue / customer history to FIS warehouse.
• Removed LTD data from FIS warehouse after spin date when no longer required.
• Shut down LTD jobs preventing loading and processing of data no longer required.
• Created and executed plan to add new nodes to Teradata machine.
• Created and executed plan to shutdown Teradata processing over 2 weekends, allowing EMBARQ to
retrieve data prior to removal from warehouses.
SPRINT, Overland Park, KS
Software Engineer IV (2001 – 2004)
Interfaced with clients, providing status and validations for daily, weekly, and monthly processes.
• Created and executed plan combining 2 Teradata machines and associated processes executing into 1
machine executing all processes.
• Reviewed and implemented code for new receivables warehouse and new consumer revenue /
customer warehouse and providing needed production support.

4. • Worked with development to bring new revenue / customer feeds into warehouses.
• Re-processed initial data into receivables warehouses until all data issues were resolved.
• Changed JCL to produce GDGs instead of flat files, easing researching of issues.
Software Engineer V (1998 – 2001)
Worked on Y2K project ensuring all code migrating to production was Y2K compliant and that all code in
production had been changed to be Y2K compliant. Tracked Teradata website for reports of issues
encountered as New Year dawned around world. Verified mainframe and Teradata machines and
associated processes worked correctly after midnight by executing tests before starting production.
• Worked with clients, creating SLAs for key processes.
• Worked with development, bringing new revenue / customer feeds into warehouses.
• Developed and maintained documentation and flowcharts for supported applications / processes.

5. CATHERINE RAILEY catrailey@yahoo.com PAGE THREE
SPRINT (Continued)
• Created and executed plan to move Teradata machine from Sacramento to Dallas, including backing up
data, temporarily shutting down production, renaming jobs and migrating to production, catching up
production, and starting production back up.
• Served as a member of application disaster recovery team.
• Provided production support LOE for projects and tracked actual hours by project.
• Served as a member of team designing new receivables warehouse.
• Created data and tables required by DOJ.
ADDITIONAL EXPERIENCE
SPRINT, Overland Park, KS
Software Engineer IV
Served as a member of a team that moved data center from Sacramento to Dallas by creating steps
required to move supported applications, including renaming jobs, moving datasets, deleting obsolete
modules and data.
• Brought up new Nynex Teradata machine by copying revenue processes to new job names,
implementing new processes to production, and providing support for processes.
• Shut down processes and Nynex Teradata machine when contract expired.
• Created and executed application project plans for both software and hardware upgrades on all
Teradata machines.
Software Engineer III
Provided on-call support 24x7 by addressing abends due to code, data, or mainframe or Teradata machine
issues and analyzing and fixing the production problems as quickly as possible by either restarting process
or re-running process. Ensured quality of production code and production data.
• Chaired meetings for reviewing code for errors, standards, and scheduling prior to implementing code to
production. Removed code and applications as they became obsolete.
• Audited application reports to source reports for accuracy.
Software Engineer II
Worked with life cycle of Sales and Marketing system from start to completion, including phases of design,
code, test, and implementation to production and maintaining production process.

6. • Converted code coming over from GTE to Sprint, implemented converted code into production and
provided support.
• Created ad-hoc reports from client requests.
• Tested reports for accuracy during coding phase.
EDUCATION
Bachelor of Science / Bachelor of Arts, (BSBA), Accounting and Computer Science,
Rockhurst University, Kansas City, MO
Master of Business Administration, (MBA), Management, Rockhurst University, Kansas City, MO

7. • Converted code coming over from GTE to Sprint, implemented converted code into production and
provided support.
• Created ad-hoc reports from client requests.
• Tested reports for accuracy during coding phase.
EDUCATION
Bachelor of Science / Bachelor of Arts, (BSBA), Accounting and Computer Science,
Rockhurst University, Kansas City, MO
Master of Business Administration, (MBA), Management, Rockhurst University, Kansas City, MO