The document discusses Metasonic's benefits including high agility, effectiveness, and efficiency. It provides case studies on various customers who have implemented Metasonic's social business process management suite (S-BPM) including NEC Corporation in Japan, Beck-Verlag and Finanz-Informatik in Germany, and Swisscom in Switzerland. The case studies describe how Metasonic helped customers streamline processes, reduce costs, and improve quality and throughput. Customer testimonials highlight benefits like accelerated work, continuous process improvement, and increased order processing capacity.

1. METASONIC‘S"BENEFITS"
High"Agility"&"High"
EffecKveness"
Do"the"Right"Things"now!"
"
High"Efficiency"&"Low"Costs"
OpKmized"Usage"of"Resources!"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
1!
February"2013""

2. CUSTOMERS"IN"DACH""
(GERMANY,"AUSTRIA"AND"SWITZERLAND)"&"CEE"
Beck-Verlag
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
2!
February"2013""

3. JAPANESE"CUSTOMERS"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
3!
February"2013""

4. CASE"STUDY:"BID"MANAGEMENT"
1. Profile
2. Scope
>
>
>
NEC Corporation:
Revenue: 32 Billion Euro,
143,000 Employees
Portfolio: Custom Chips, Supercomputers,
PCs, Laptops, Monitors, Peripheral Devices (for
example computer printers) and the
development of HD-DVD
>
>
Submission of proposals for IT projects
(Big Deals >10 Million EUR)
30% of the proposals drastically wrongly
calculated
Sales process should be automated to
ensure quality and timeliness in order to
avoid wrongly calculated proposals
3. Solution Approach
4. Achieved Benefits
>
>
>
>
Development of the sales process together
with the participating sales representatives
(and taking into consideration their
individual perspectives)
Transforming affected employees into active
participants (they model their own process)
Enabling ongoing feedback with respect to
the process / rapid prototyping
>
Reduction of the wrongly calculated
proposals by more than 60%
By now the number of proposals which
were not submitted as a result of this have
been reduced to less than 10%
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
4!
February"2013""

5. """""""""""""""""CASE"STUDY"NEC:"NIS"PRESIDENT‘S"VIDEO"STATEMENT"
15 minute Video
Statement
from
Okada-san,
President of NEC
Information Systems
(NIS)
Increase in ratio by up to 75% through S-BPM & Metasonic
Suite!
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
5!
February"2013""

6. CASE"STUDY"NEC:"NIS"PRESIDENT‘S"VIDEO"STATEMENT"
!
!
!
!
“NIS"has"more"than"2,000"System"Engineers.""
"When"they"saw"Metasonic"they"were"surprised"and"impressed."
Their"job"is"to"implement"IT"system"changes"for"the"NEC"Group."Metasonic"has"
significantly"accelerated"this"work;"with"SiBPM"they"can"implement"many"more"
changes"in"a"shorter"amount"of"Kme."
The"Metasonic"Suite"is"an"excellent"KAIZEN"‘Enabling"Tool’."NIS"uses"this"within"the"
scope"of"system"development"and"change"projects."KAIZEN"is"not"only"applied"at"
TOYOTA"–"many"Japanese"companies,"among"others"NIS,"use"this."
KAIZEN"(conKnuous"improvement)"is"part"of"the"Japanese"culture"and"history.""
NIS"will"now"press"forward"with"the"applicaKon"of"SiBPM"within"the"enKre"NEC"
Group,"not"only"at"NIS."In"the"future"the"main"users"of"the"Metasonic"Suite"will"
consist"increasingly"of"users"from"the"business"departments."NIS"believes"that"the"
integraKon"of"Cloud"services"within"the"business"processes"will"be"demanded"in"the"
future"and"that"this"can"be"realized"very"easily"with"the"Metasonic"Suite."
We"create"BPM"applicaKons"with"the"Metasonic"Suite"in"just"one"day"–"with"a"
strongly"reduced"effort"from"the"IT"department!"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
6!
February"2013""

7. """"""""""""""""""""""""""CASE"STUDY"NEC:"NEW"PROCESS"MANAGEMENT"LIFE"CYCLE"WITH"Si
BPM"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
7!
February"2013""

8. NEC:"PROCESS"EXECUTION"OPTIMIZATION"WITH"SiBPM"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
8!
February"2013""

9. JAPANESE"–"MARKET""
NEC"has"become"a"Partner"
Mitsubishi"Heavy"Industry"works"with"Metasonic"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
9!
February"2013""

10. CASE"STUDY:"ORDER"PROCESSING"
1. Profile
2. Scope
>
>
>
>
>
>
>
IT Service Provider
for the „Sparkassen Gruppe“ (Group of
Savings Banks)
„Sparkassen-Finanzgruppe“ (Savings Banks
Financial Group):
426 Savings Banks, 360,000 Employees
„Finanz-Informatik“ :
Revenue: 1,5 Billion Euros, 5,000 Employees
Automation of order processing
Less email and more transparency
Ensuring quality and timeliness
Optimal distribution of work load
3. Solution Approach
4. Achieved Benefits
>
>
>
>
Transforming affected employees into active
participants (they model their own process)
Enabling ongoing feedback with respect to
the process / rapid prototyping
Use of agile principles in process capturing
and implementation
>
>
20% more throughput with the same
resources
Continuous improvement of the order
processing process is the responsibility of
the business department - the IT model is
further developed by a business user
Minimization of employee overtime
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
10!
February"2013""

11. CASE"STUDY:"ORDER"PROCESSING"AT"FITS"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
11!
February"2013""

12. CASE"STUDY:"ORDER"PROCESSING"AT"FITS"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
12!
February"2013""

13. CASE"STUDY:"ORDER"PROCESSING"AT"FITS"
„Thanks!to!the!Metasonic!Suite!our!employees!are!able!to!
work!more!efficiently,!more!effec;vely!and!in!a!more!
structured!way.!Thus,!today!with!Metasonic!Flow!we!
process!significantly!more!orders!per!person!and!were!able!
to!achieve!percep;ble!process!improvements“.!
Gabriele(Konjack,((
Head(of(Order(Processing(
Value!added!by!Metasonic!&!SEBPM:!
E Dras;c!reduc;on!of!over;me!hours!
E Taking!into!account!more!than!150!change!requests!during!the!course!of!the!project!
E Increased!throughput!of!20%!with!the!same!resources!within!the!order!processing!
process!
E Op;mal!resource!alloca;on!(workload!distribu;on)!
E Process!improvement!and!change!are!implemented!by!key!users!from!the!business!
department!(with!no!IT!background)!
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
13!
February"2013""

14. CASE"STUDY:"PROCESS"EXECUTION"PLATFORM"
1. Profile
2. Scope
>
>
>
>
IT Service Provider
of the „Volksbanken und
Raiffeisenbanken“ (cooperative banks and
credit unions)
„Volksbanken und Raiffeisenbanken“:
770 banks, 16 million members
Fiducia:
Revenue: 0.7 Billion Euros, 3,200 Employees
>
>
IT doesn‘t want to be perceived as a
bottleneck in the implementation of projects
Business must be rapidly supported
To define precise requirements and
interfaces
3. Solution Approach
4. Achieved Benefits
>
>
>
>
Building of an S-BPM platform with the
Metasonic Suite
S-BPM as a medium for perfect alignment
between business and IT
Systematic building of a service
organization
>
>
Fiducia built a corresponding platform
within one year
By now numerous processes have gone
live on this platform
The most recent process (administration of
access rights) was implemented within just
3 days
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
14!
February"2013""

15. CASE"STUDY:"BUDGET"PLANNING"FIDUCIA"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
15!
February"2013""

16. CASE"STUDY:"BUDGET"PLANNING"FIDUCIA"
„ Our!employees!perceive!communica;onsEoriented!process!
management!today!as!an!ancillary!tool!for!their!daily!work,!
and!they!are!mo;vated!to!make!construc;ve!contribu;ons!
to!improve!process!quality!on!a!con;nuing!basis.!It!is!easy!to!
use!and!quickly!generates!significant!cost!savings!as!a!result!
Lothar(Hübner,(CIO( of!its!structured!approach.!We!are!very!sa;sfied!with!the!
project!
results.“!
Value!added!by!Metasonic!&!SEBPM:!
E Support!for!the!implementa;on!of!a!strict!service!orienta;on!within!the!
organiza;on!(currently!5!processes!have!gone!live!–!Metasonic!as!plaYorm)!!
E Dras;c!shortening!of!the!project!cycle!;mes!(most!current!process!went!live!
on!Dec.!1st,!2012!–!it!was!implemented!in!just!three!days!)!!
E IT!posi;ons!itself!as!a!clear!business!enabler!
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
16!
February"2013""

17. CASE"STUDY:"IPHONE"ORDER"PROCESS"SWISSCOM"
1. Profile
2. Scope
>
>
>
Swisscom is Switzerland's leading telecoms
provider, with 6.2 million mobile customers,
791,000 Swisscom TV customers and
around 1.7 million broadband connections
(retail). I
n 2012, the company's 19,514 employees
(full time equivalents) generated revenues of
CHF 11.384 billion.
>
>
Based on experience with past iPhone launches, the
contact center of the SME business unit at
Swisscom (Switzerland) Ltd. knew that many current
customers would be in touch during the pre-sales
period of the iPhone5 launch.
To avoid several thousand call difficult to serve they
decided to actively optimize the quality of support
prior to the market launch.
The idea was that it should be possible to take
orders and new inquiries using an app.
3. Solution Approach
4. Achieved Benefits
>
>
The (S-BPM) solution from Metasonic supported
and managed the entire order process optimally.
The individual elements of the process lifecycle
were implemented professionally with minimum
expense.
>
In only 8 hours it was possible to complete a very
fast modeling process and immediately execute
and test the processes.
>
The advantage was that changes could be made
to the configurations at any time without having to
modify the app itself.
>
>
On request the customer receives a link to an
app in the iTunes Store that allows the customer
to start the process of ordering a new iPhone 5.
The ordering process was then initiated on the
Metasonic server using Metasonic‘s subjectoriented business process management (SBPM) solution
Metasonic‘s task is to process orders placed via
the app in order to relieve the overload on the
customer service department
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
17!
February"2013""

18. SWISSCOM"–"iPHONE"5"ORDER"PROCESS"
The subject-oriented business process
management (S-BPM) solution from Metasonic
supported and managed the entire order process
for iPHONE 5. The individual elements of the
process lifecycle were implemented professionally
with minimum expense. In only 8 hours it was
possible to complete a very fast modeling process
and immediately execute and test the processes.
Web services can be
integrated very flexibly into
the process to connect the
Smart Phone App with the
process.
Partner:!
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
18!
February"2013""

19. SWISSCOM"–"iPHONE"5"ORDER"PROCESS"
Partner:!
The Management View provides graphic representations of information in near real-time
(updates every 15 minutes), whereas this information would only be available with a time delay
in other ordering channels.
Using the rapid prototyping provided by the graphical user interface, customer requests and
additional requirements were able to be continually integrated, while taking technical feasibility
into consideration. This allowed the project to proceed agilely with quick improvement iterations
within a brief time.
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
19!
February"2013""

20. CASE"STUDY:"INCIDENT"MANAGEMENT"SWISSCOM"
1. Profile
2. Scope
>
>
>
Swisscom is Switzerland's leading telecoms
provider, with 6.2 million mobile customers,
791,000 Swisscom TV customers and
around 1.7 million broadband connections
(retail). I
n 2012, the company's 19,514 employees
(full time equivalents) generated revenues of
CHF 11.384 billion.
>
>
>
The Small Medium Enterprises division of Swisscom
currently had no real-time view of the infrastructure
made available for the relevant products.
This resulted in regular inquiries and irritation at the
communication interfaces.
The information being provided reached SME with a
time delay that was too long.
Employees had to seek out and collect information
independently from various sources in order to get
an overview of a problem.
3. Solution Approach
4. Achieved Benefits
>
>
>
>
>
Identification of the cause of the problem
Creative process to develop a detailed plan
(solution)
Promote the change process, implement and
evaluate the solution
Grasp, understand and control the results
check, learning process, added value, new
knowledge and far-reaching initiatives
>
>
Agile workflow system which shows process
flows in a meaningful way, correspond to reality
1:1, are comprised in only one single model (in the
same way for business and IT).
Smart, integrated app solution (Framework-based)
for fast distribution and support on various
platforms
Important KPIs are determined for short-term
control of the daily business (as a decision basis
for countermeasures), as well as for medium-term
control
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
20!
February"2013""

21. SWISSCOM:"INCIDENT"MANAGEMENT"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
21!
February"2013""

22. SWISSCOM:"INCIDENT"MANAGEMENT"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
22!
February"2013""

23. SWISSCOM:"INCIDENT"MANAGEMENT"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
23!
February"2013""

24. SWISSCOM:"INCIDENT"MANAGEMENT"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
24!
February"2013""

25. SWISSCOM:"INCIDENT"MANAGEMENT"
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
25!
February"2013""

26. CASE"STUDY:"QUALITY"ASSURANCE"TESAT"
1. Profile
2. Scope
>
>
>
>
>
Leading producer of
Satellite Components
2011: 1250 Employees; 220 Mio. Euro
Revenue
Part of EADS Group
>
>
Avoiding media chance during order
processing and control cycle
Improvement of adherence to
delivery dates
Integrated process and control
system instead of excel and paper
lists
3. Solution Approach
4. Achieved Benefits
>
>
>
>
>
Involvement of employees in the solution
development
Iterative approach during requirements
specification
Starting very fast with a prototype in one
specific area
Step by step improvement until the final
optimal solution was achieved
>
>
Convincing effect on the TESAT
customers „Tesat controls optimal
processes”
Agile process control which can be
adapted to any upcoming project or
component on the fly
Development time Mai 2009 to Nov
2009 (5 month)
""""""""""""""""""""""""""""""©"Metasonic"AG"2013""""""""""""""""•"""""""""""METASONIC"–"Dynamic,"Intelligent,"Social"BPMS"""""""""""""""•""""""""""""
26!
February"2013""