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Case Study:
            The Leukemia &
           Lymphoma Society
               Nonprofit Technology Conference
                        March 17, 2011


                www.bigducknyc.com
Farra Trompeter
@farra * farra@bigducknyc.com
Guiding principles
•    Connect to overall communications strategy
•    Crawl before you walk, walk before you run
•    Let the community lead—and be responsive
•    Help the community connect with each other
•    Don’t try to change the community’s behaviors
•    Ask your ‘super users’ for ideas
•    Be authentic, honest, and real
•    Be willing to experiment (and fail)
Campaign spotlight
Goals:
•  Increase awareness of blood cancers and LLS
•  Raise money via social media/friendraising
•  Build relationships with community
  •  New donors (focus on men between 18-35)
  •  Current and past program participants who have supported LLS
  •  Friends and family members of people with leukemia,
     lymphoma, and myeloma
  •  LLS chapters
•  Embrace a more playful, fun, daring tone
Totally Baldacious: Key Messages
Totally Baldacious
Shave one for the Team.

Why go Totally Baldacious
The Totally Baldacious Campaign is a fun way to help raise
awareness and funds to help find a cure for blood cancer.

Why you should give Baldaciously
When you give Baldaciously, you’re helping to save lives.
Your support improves the lives of people with blood
cancer.
Totally Baldacious: Lessons Learned
“We were truly committed to aggressively communicating
and celebrating the campaign. The increase in posts was
new for us; and we virtually tapped everyone possible to
participate among our celebrity contacts.
Our CEO’s participation was a game changer--a daring shift
for him that impressed our Board and generated a true fan
base. From this, we created a monthly national email
message from him that remains very well received. He
became a recognizable personality through this campaign.”

               – Todd Whitley, Vice President, eMarketing,
                      The Leukemia & Lymphoma Society
Totally Baldacious: Lessons Learned
•  Team was agile—Haiti earthquake days before launch
•  Campaign idea embraced by chapters, friends and
   survivors
•  Campaign was great for visibility, but not a huge fundraiser
    •  Broadened LLS’ appeal into general cancer community
•  Profiles of patients on blog offered great content for all
   online properties; lots of compelling stories
•  CEO’s pledge endeared him to community and press
•  Smart and unique use of tools (microsite, widget, FB app)
•  Not enough time/resources to deeply engage participants
Wanna know more?




Farra Trompeter        Todd Whitley
farra@bigducknyc.com   todd.whitley@lls.org
www.bigducknyc.com     www.llsusa.org
Thanks!




© Jeremy Crow

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Case Study: The Leukemia & Lymphoma Society Social Media Campaign

  • 1. Case Study: The Leukemia & Lymphoma Society Nonprofit Technology Conference March 17, 2011 www.bigducknyc.com Farra Trompeter @farra * farra@bigducknyc.com
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  • 3. Guiding principles •  Connect to overall communications strategy •  Crawl before you walk, walk before you run •  Let the community lead—and be responsive •  Help the community connect with each other •  Don’t try to change the community’s behaviors •  Ask your ‘super users’ for ideas •  Be authentic, honest, and real •  Be willing to experiment (and fail)
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  • 7. Campaign spotlight Goals: •  Increase awareness of blood cancers and LLS •  Raise money via social media/friendraising •  Build relationships with community •  New donors (focus on men between 18-35) •  Current and past program participants who have supported LLS •  Friends and family members of people with leukemia, lymphoma, and myeloma •  LLS chapters •  Embrace a more playful, fun, daring tone
  • 8.
  • 9. Totally Baldacious: Key Messages Totally Baldacious Shave one for the Team. Why go Totally Baldacious The Totally Baldacious Campaign is a fun way to help raise awareness and funds to help find a cure for blood cancer. Why you should give Baldaciously When you give Baldaciously, you’re helping to save lives. Your support improves the lives of people with blood cancer.
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  • 23. Totally Baldacious: Lessons Learned “We were truly committed to aggressively communicating and celebrating the campaign. The increase in posts was new for us; and we virtually tapped everyone possible to participate among our celebrity contacts. Our CEO’s participation was a game changer--a daring shift for him that impressed our Board and generated a true fan base. From this, we created a monthly national email message from him that remains very well received. He became a recognizable personality through this campaign.” – Todd Whitley, Vice President, eMarketing, The Leukemia & Lymphoma Society
  • 24. Totally Baldacious: Lessons Learned •  Team was agile—Haiti earthquake days before launch •  Campaign idea embraced by chapters, friends and survivors •  Campaign was great for visibility, but not a huge fundraiser •  Broadened LLS’ appeal into general cancer community •  Profiles of patients on blog offered great content for all online properties; lots of compelling stories •  CEO’s pledge endeared him to community and press •  Smart and unique use of tools (microsite, widget, FB app) •  Not enough time/resources to deeply engage participants
  • 25. Wanna know more? Farra Trompeter Todd Whitley farra@bigducknyc.com todd.whitley@lls.org www.bigducknyc.com www.llsusa.org