This document provides an overview of a case study for a digital transformation project at a Middle Eastern bank. It includes a problem statement about changing requirements draining revenue. Proposed solutions involve understanding the culture, using negotiation techniques, and creating a product backlog. A hybrid SDLC model is recommended combining waterfall and agile. Best practices include standardizing processes, establishing a release strategy, and getting early user adoption. Steps for managing change include setting a clear plan, identifying change champions, and assessing change impact and readiness.