Jonno Bourne worked on a project analyzing smart meter data from several years to help understand customer energy consumption. He used hierarchical clustering and data visualization techniques to analyze the large, messy dataset with over half missing data. This allowed him to identify naturally forming clusters of customers with similar behavior patterns. Once clusters were identified, he could accurately predict what kind of energy user they were and their likely future consumption. The project demonstrated that data science approaches can discover hidden user groups and patterns in smart meter data to improve energy forecasting.