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Case study - Information Technology Consulting
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Case study - Information Technology Consulting
1.
Case Study
Information Technology Consulting YOUR SUCCESS IS OUR FOCUS Leading Information Technology Solutions Provider Enhances Productivity Client Overview A leading player in the Information Technology (IT) consulting business, providing systems integration, network engineering, project management, and technical support services. To help the company reduce costs, increase productivity, and ensure faster turn-around, Maintenance and Development Services Hexaware provided Datawarehouse and Business Intelligence Support and Maintenance Application enhancements resulting from through its cost effective onsite-offshore delivery model. This would ensure: user process changes were carried out Streamlining the Corporate IT decision environment Application enhancements providing Enabling effective decision making at the strategic (Analytical dashboards) and operational operating efficiency/effectiveness level improvements were implemented Managing development & support concurrently Application enhancements also included Integrating new source applications into the Enterprise Data Warehouse on an ongoing basis development of Application upgrades, The Solution Infrastructure upgrades and adding The solution involved: patches Strategic initiatives like setting up Executive Management Dashboards for Top Management Technology Environment using Business Objects Analytics Business Enabling Technology initiatives like New Datamart Construction, Sales & Marketing OLAP Tools – Business Objects XI, Analytics, Project Accounting Analysis etc. Microstrategy Infrastructure Optimization initiatives like BI & ETL Tool Standardization Projects, .NET ETL Tools – Informatica 7.1, Microsoft DTS platform standardization 2000 Lights-on 24*7 Support for BI Infrastructure both on the ETL & Reporting side Databases – Oracle 9i, SQL Server 2000 User-Centric initiatives like On-call support for any query on Business Objects for over 8000 Other Technologies – JSP, ASP, PL/SQL users across 51 countries Source Systems – PeopleSoft, Siebel, Oracle ERP, Legacy systems Methodology Hexaware followed the Agile methodology to support the Multi-Release Framework and accommodate changes “gracefully” in the system. The various phases were: Creating & Prioritize changes The Challenge Creating phase plan Hexaware’s comprehensive services Identifing “Cycles” enabled the company to: Creating Release Plan Decrease total cost on a Year-on-Year Executing Cycles basis Delivering Release Increase throughput of service requests Delivering Phase Completing changes on a monthly basis leading to faster turn-around time for new user Support Services requirements Support was provided on the 58 applications of the company’s Sales and Marketing Function Increase productivity involving Business Objects, Informatica, Visual Basic, SQL Server, Oracle PL/SQL, ASP etc. © 2009 Hexaware Technologies. All rights reserved. www.hexaware.com
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