1. Carlos H. Acosta Castillo
Carloncho0870@yahoo.com
56 9 83269851
Objective: To ensure a promising position, which offers a challenge and an
excellent growth opportunity.
QUALIFICATIONS
20 years experience in various customer service positions including
management, focused on excellence in service.
Effective interpersonal and international communication skills
Bilingual (Spanish and English)
Detail, achievement, pro active oriented, possess strong analytical and
problem solving skills
Effective relationship with media
Instituted recycling systems
Employee training
Interview and employee hiring

2. Experienced with Word, Excel, Maxial, Springer Miller, Opera and
basic PowerPoint
Administrative Skills
PROFESSIONAL EXPERIENCE
Initiated Sales and Marketing strategies to promote new clients
Maintained Corporate accounts
Controlled purchasing and inventory
Created new procedures to improve productivity
Improved guest service procedures
Trained employees
Organized events
Coordinated activities and planned academic travels for students and
staff inside Santiago and around Chile.
Booked short term apartment Reservations and Assisted International
Guests upon arrival.
PROFESSIONAL SUMMARY

3. Assistant Academic Coordinator and Students Activities (Temporary Job)
March 2015-Sept 2015
Stanford University, Bing Overseas Studies Program
Santiago, Chile
Corporate Sales Executive Local and International
June 2014-Feb 2015
Accor Hotels, Novotel Santiago
Santiago, Chile
Housekeeping Supervisor and Staff Trainer
Jan 2014-March 2015
(Temporary Job, part of team invited for Hotel Opening)
Renaissance Hotel, Marriot Santiago, Chile
Marketing, Sales Executive and Manager on Duty
Aug 2010-Sept 2012
Four Points by Sheraton Santiago, Chile
Housekeeping Manager
Oct 2006-Oct 2009
Front Desk Supervisor and Manager on Duty
Nov 2004-Oct 2006
The Lodge and Spa at Cordillera Edwards, CO. USA
International Hotel Management Trainee
March 2001-Oct 2002
Sonnenalp Resort of Vail Vail, CO. USA
Front Desk Supervisor & Manager on Duty
Feb 1997- Apr 2000

4. Front Desk Agent
March 1996- Feb 1997
Hyatt Regency Santiago Santiago, Chile
Marketing Assistant Manager
March 1995-March 1996
E.M.I. Music International Santiago, Chile
Real State (Part Time Job)
December 2010-Current
Carlcosta Propiedades (Santiago-Algarrobo) Santiago,
Chile
EDUCATION
Degree in Public Relations
March 1991-Dec 1994
Escuela Nacional de Relaciones Públicas Santiago, Chile
Fashion Design. Not Graduated
March 1989-June 1990
DUOC, UC Chile Santiago, Chile
Real State
March-Apr 2010
Instituto Inmobiliario de Chile Santiago,
Chile
AWARDS

5. Employee of the Month
Jan 1998
Hyatt Regency Santiago Santiago, Chile
OTHER INTEREST
YOGA, REIKI, RECYCLING, GREEN PLANET
REFERENCES
Ivan Jaksic, Director of Stanford University, Chile. ijaksic@stanford.edu, phone:
56 2 2 2335-6661,
cell phone: 56 9 9679-1324
Carrie Poole, CFO, Stanford University Chile. cpoole@stanford.edu, phone: 56
2 2 2335-6661,
cell phone: 56 9 9824-4890
Nelson Guerra, Accounting Manager, The Lodge and Spa at Cordillera, USA,
ngnelsonguerra@gmail.com,
cell phone: 1 303 668 4537.
Written References available (Hyatt, Four Points by Sheraton and
Sonnenalp Resort of Vail).