1. ImplementationConsultantPosition Description
Title: Implementation Consultant
Reports to: Country Manager - NZ
Location: New Zealand (with travel)
Start Date: 16 September 2013
Purpose of Position
 Key customer facing role – to engage with customer (both existing and potential) to
understand business requirements / business problem and enable the implementation of
CCMS to meet the business and clinical workflows and requirements.
 Project management/implementation of the HSAGlobal product suite, including support
for clinical process change management
 Presales support for sales and marketing team
Key Responsibilities
 Project manage/implement the HSAGlobal product suite, including support for clinical
process change management
 Fulfil a range of roles to support the customer delivery effort ranging from full project
management, to QA to strategic advisory
 Provide presales support for sales and marketing team
 Capture information regarding process, functional, end-user benefit requirements and
prepare or assist in preparation of effective business cases for clients
 Assist in business/clinical process and information capture for software configuration and
deployment support for implementations and ensure proposed configuration is reviewed
and signed off internally.
 Provide domain specific input into other HSAGlobal projects (clients or internal as
assigned)
 Produce Statements of Work for customer–specific product development- and manage
and monitor the delivery of these Statements of Work (all communication to customer,
the interface between Development Manager & customer) to time, quality and budget.
 Liaise with Head Office Product Management, Service and Support on local product
requirements, issues, and other localization activities as required, including co-ordination
of any customer user group
 Communicate the product releases to customers and provide advice to customers as to
when/ whether to access new functionality
 Manage customer expectations with respect to availability of new functionality and
turnaround of issues Is engaged with end customers for a significant proportion of their
time (as close to 100% as possible)
Relationships
External Internal
• Partners and partner staff
• Business stakeholders
• External service providers and
other external agencies
• Customers
 Director – Product Development
 Development Manager
 Development & QA team
 Service Delivery team
 Product Architect and Business Analysis

2. • User Groups
• Sales agents
• Vendors
Team
 Implementation Services team
 Regional implementation teams
 Sales and Marketing
 Corporate services team
 Director Partners and Delivery
Experience
 Registered Health Professional and/or experience in multiple sectors of healthcare
service delivery
 Understanding of the “integrated healthcare/ long-term condition management” domain
 Health information management experience/ qualification
 Project experience, in the healthcare environment including experience in IT
package implementation projects as part of an implementation team
 Change management experience particularly in the health sector.
Essential skills
 Communication, relationship management and negotiation/ influencing skills
 Demonstrated ability to see the ‘large picture’ and strategic vision which you clearly
communicate with external and internal stakeholders.
 Ability to identify and pursue opportunities as a vendor to support the enabling of existing
and new clinical workflows
 Ability to problem solve
 Flexibility and responsive to changing environments
 Ability to broker, and deliver IT solutions with clinical requirements
You will need to be:
 Able to build and maintain relationships with a complex array of stakeholders
 Build and motivate “clinical engagement”, IT delivery and service redesign teams
 Able to seek opportunities and progress these with the relevant stakeholder groups within
the scope of a clearly defined strategic direction
 Able to ‘get your hands dirty’ within the daily operations of projects
 Work independently with support from the team based in New Zealand
 Experienced and strategic in project planning, risk assessment and management, issue
resolution
 Customer and outcome focused
 Team player
 Deadline driven
 Willing and able to travel