The National Field Service Manager manages, develops, and directs a team of Field Service Engineers that provide technical assistance and support for General Kinematics equipment customers worldwide. Additional responsibilities include involvement and participation in troubleshooting field issues involving engineering, sales, and field service personnel.

1. 1
CARL SCHUETT
1 N. Phelps Avenue Arlington Heights, IL 60004
(H) 847-577-3548 dive54@gmail.com (M) 224-622-6116
http://www.linkedin.com/in/carlschuett
CAREER SUMMARY
An innovative and experienced global Field Service Manager and Project Management professional with
demonstrated success in building and leading high performance field service organizations. Skilled in
leading change and business process improvement initiatives.
EXPERIENCE
GENERAL KINEMATICS Crystal Lake, IL May 2012 - Present
General Kinematics has been the world leader in the design and manufacturing of specialized vibratory
equipment for more than 50 years.
Field Service Manager
The Field Service Manager manages, develops, and directs a team of Field Service Engineers that
provide technical assistance and support for General Kinematics equipment customers worldwide.
Additional responsibilities include involvement and participation in troubleshooting field issues involving
engineering, sales, and field service personnel.
MARIANO’S FRESH MARKET Arlington Heights, IL Part Time July 2011 – April 2012
Mariano’s Fresh Market is unlike any other store. Mariano’s brings the freshest high-quality foods from
just about everywhere in the world. They created a neighborhood-shopping environment filled with
amenities like an Italian coffee shop serving authentic gelato, a wood-fired pizza oven, and a sit down
sushi bar along with a full-service pharmacy.
Meat/Seafood Clerk
Responsibilities include stocking and restocking all meat & seafood products, processing specialty orders,
assisting customers with meat & seafood selections, helping customers with special order requests,
assisting customers with various cooking recommendations. Grill Master - grilling selected food items to
order for Mariano’s customers.
PRIMA POWER NORTH AMERICA Schaumburg, IL 3-Month Contract Mar 2011 – Jun 2011
Prima-Power is the industry leader in automated “lean” manufacturing and is a multinational group of
companies specializing in sheet metal working technology.
Assistant Customer Support Manager
Reporting up through the Service Manager my responsibilities included field service productivity, logistics,
training development and implementation, and total customer satisfaction for the field service department.
NORTHROP GRUMMAN INFORMATION SYSTEMS Chicago, IL Mar 2009 – Oct 2010
Northrop Grumman Information Systems is a leading global provider of advanced solutions that deliver
timely, enabling information to where its needed most for its military, intelligence, civilian, state and local
and commercial customers.
Technical Project Manager
Reported to the Chicago Program manager. Responsible for ensuring successful management and
delivery of projects and/or programs in the public safety technology product area. Reviews status of
projects and budgets; manages schedules and prepares status reports. Assess project issues and
develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Provide
line-level supervision to contractors and full-time staff members when required.

2. 2
 Ensured AVL (Automatic Vehicle Locator) Project and subcontractors to ensure product
deficiencies were identified and resolved within 5-days per contract.
 Ensured timely delivery of 500 Alarm Terminal workstations and integration into client facility
through communication mechanisms initiated and implemented for suppliers and contractors.
 Troubleshot 425 vehicle AVL Systems and determined problems were the result of manufacturer
product quality issues.
 Developed SOW’s for direct suppliers to Northrop Grumman IS.
 Developed and monitored project schedules (contractors) progress toward fulfilling contract
requirements for the City of Chicago.
 Twenty-five percent reduction in warranty claims through identification of part defect in original
GPS system design.
Project Manager (Independent Consultant) Aug 2008 – Mar 2009
Responsible for successful management and delivery of the GPS installation project for the City of
Chicago, Chicago Police Department from proof of concept through customer sign-off.
 Managed eight (8) Installation teams responsible for 2,500 GPS system installations into vehicles
for the Chicago Police Department at 25 district locations within 4 months.
 2,500 GPS installations completed on time and under budget.
MAZAK OPTONICS CORPORATION Schaumburg, IL Nov 2006 – Jan 2008
The world's largest manufacturer of industrial CO2 high-powered laser sheet metal cutting systems.
General Manager, Service & Parts
Reported to the President. P&L responsibility for the Field Service and Parts organizations, with a focus
on developing and implementing a high-touch customer service approach and quality metrics. Directed a
staff of 4 direct and 48 indirect reports.
 Achieved efficiencies and reduced customer response time 90% by restructuring the
customer service call center.
 Developed and implemented feedback mechanisms that contributed to the production of
quality equipment. Developed process for reporting design and product issues back to
corporate factory in Japan.
 Monitored service metrics (key performance indicators) regarding overall service
performance and performance improvement
 Designed and implemented company’s first Environmental Health & Safety Program
according to ANSI Z136.1 Standard.
 Established and implemented a risk management process that provided significant litigation
protection for the company.
 Designed service and parts organizational layouts for new building construction.
 Initiated and implemented Service Level Agreements and master service agreements for all
service subcontractors.
 Developed and managed $2.0M service and parts segment of P&L.
GENERAL ELECTRIC ASSET INTELLIGENCE Schaumburg, IL March 2005 – Nov 2006
A start-up and leading provider of Telematics-based asset tracking solutions for the transportation
industry.
Telematics Services Project/Program Manager
Reported to the Chief Operations Officer. Provided strategic leadership and managed the growth of Field
Services in a start-up environment. Global responsibility for the install, repair and maintenance of
commercial vehicle Telematics solutions. Recruited and led a staff of more than 300 field services
technicians.
 Administered strategic leadership in a start-up environment through targeted mentoring, staff
development, and accelerated growth of the field services program.
 Instituted system training and documentation reporting for field service support team.

3. 3
 Completed 7,000 GPS System installations in 14 days at 18 different sites on time and under
budget.
 Completed 48,000 GPS System installations in 7 months at over 44 different sites and 8
states on time and under budget.
 Developed and managed Service Level Agreements and Master Service Agreements for all
service subcontractors.
 Develop prioritization system for responding to customer requests, including deal support,
based on defined customer / business CTQs.
 Developed and implemented a call escalation process to ensure quick resolution to
customer issues.
MITUTOYO AMERICA CORPORATION Aurora, IL May 1999 – Mar 2005
North America’s largest OEM/distributor of precision measuring instrumentation in the field of Metrology.
National Field Service Manager
Reporting to the Vice President, Product Support Services. Provided strategic leadership and guidance
to the Field Service Department. Directed a cross-functional team for ERP system implementation,
engineer scheduling and inventory management. Managed a staff of 48 field service engineers and 8
internal support personnel and a $2.5M budget.
 Directed the development and implementation of goals, objectives, policies, and procedures
for the Field Service Department. Coached and mentored service personnel in areas of
technical and professional development.
 Reduced inventory costs $250,000 annually by streamlining processes and by reducing
high-failure inventory carried by field engineers.
 Reduced annual shipping costs by $1.1 million through shipping consolidation efforts.
 Directed a cross-functional team for an ERP System Project implementation.
 Designed and developed quality documentation for A2LA (IEC 17025) Quality System.
 Increased service department revenue streams by $500,000 annually through value added
services.
 Developed and managed $2.5M field service segment of P&L.
SPECTRA PHYSICS VISIONTECH Elmhurst, IL Sep 1996 – Mar 1999
Senior Field Service Engineer
Installed and trained customers on correct use and maintenance of PC-controlled robotic laser measuring
and oil detection systems.
 Repaired laser-measuring systems in house and on site.
 Negotiated and sold measuring systems Maintenance Service Agreements, and conducted
training seminars and demonstrations for customers or potential system buyers.
LSI NORTH AMERICA SERVICE Rolling Meadows, IL May 1987 – Sep 1996
(Formerly Bausch & Lomb – Analytical Products Division)
Senior Systems Technical Specialist 1995 – 1996
Responsible for 13 field service engineers, multiple satellite repair depots with P&L responsibility and on-
site service of instrumentation as well as end user training.
 Installed equipment and trained customers on the use of Analytical Instruments, UV/Vis
SPECTRONIC® Spectrophotometers, Accessories, SLM-AMINCO® Fluorescence
Instruments, FRENCH Pressure Cell Disruption Apparatus, MINIMATCH Color
Spectrophotometers, Precision Ruled Holographic Diffraction Gratings.
 Negotiated and sold Maintenance Service Agreements.
 Sold Instrumentation to new and existing clients and worked with distributor network to
support sales and service activity.
 Provided technical support to other engineers and customers. Assisted in development and
training of 3rd party service personnel from South America.

4. 4
 Coached and mentored service personnel in areas of technical and professional
development.
Regional Service Manager 1992 – 1995
Responsibilities include safety, training, and responsibility for multiple sites, and customer satisfaction.
Managed multi-site depot repair facilities.
 Managed 13 Field Service Engineers in areas of customer satisfaction, field productivity,
safety, training, and achievement of budget and financial objectives.
 Achieved and maintained a 97% Customer Satisfaction rating for the period 7/1993 through
9/1995.
 Supported and developed distributors with regards to product support.
 Reduced annual inventory expenses by $600,000.
 Developed and implemented a training course for new employees.
Systems Technical Specialist 1991 – 1992
Senior Field Service Engineer 1989 – 1991
Field Service Engineer 1988 – 1989
Associate Field Service Engineer 1987 – 1988
AWARDS
1988 Field Service Engineer of the Year
1990 Outstanding Performance Award
1991 Field Service Engineer of the Year
2006 Outstanding Achievement Award
EDUCATION
Bachelor of Science, Business Administration Elmhurst College, Elmhurst, IL 1998
Associate Applied Science, Electronics DeVry Institute of Technology, Chicago, IL 1987