Ivy Baquiran has over 15 years of experience in technical service engineering, quality assurance analysis, and chemistry. She has worked for companies like Emerson Process Management, SGS, and Full Safe Philippines providing services such as customer support, quality audits, testing and verification, and compiling technical reports. Baquiran holds a Bachelor's degree in Chemical Engineering from De La Salle University in the Philippines and has received additional training in valve engineering, instrumentation, and international quality and environmental standards. Currently, she is a Technical Service Engineer at Emerson Process Management in Singapore where she generates quotations and recommends solutions to customers regarding plant instrumentation and control valves.

1. Ivy Quitasol Baquiran
Blk 694 Jurong West Central 1 Mobile: +65 97734207
#12-21, Singapore 640694 E-mail: ivy_quitasol@yahoo.com
TECHNICAL SERVICE ENGINEER/ QUALITY ASSURANCE ANALYST/ CHEMIST
Instrumentation / Manufacturing
 Self-driven engineer encompassing key values ofintegrity, honesty, teamwork, growth, and results-
orientation with an eye toward continuous improvement.
 Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and
respond positively to demanding situations. Recognized for speed, accuracy, quality of work, and
outstanding customer service. Experience in:
 Research and Development
 Quality Audit
 Proposal and Order
Management
 Testing & Verification
 Environmental Consultancy
 Pressure & Position Transmitters, Actuators
and Control Valve
Professional Experience
Sales Support Engineer II/ Technical Service Engineer II March 2011 – Present
Emerson Process Management Asia Pacific Pte Ltd – 1 Pandan Crescent Singapore 128461
Provides service and material quotation, customer support and propose solution to customer for long-term
reliability of plant instruments and control valve.
 Generate quotation of materials and service costofrepair and service jobs of
Instruments and Control Valve.
 Analyze and recommend solution to valve performance problems and related plant
performance issues.
 Advice customers on required repair and restoration ofFisher Control Valves to
Original Engineering Manufacturer specifications
 Coordinate and provide technical supportand planning before and during
customers’ maintenance shutdown.
 Manage information by maintaining records and database ofvalves for installed-
based customers.
 Source outmaterials or spare parts to be used for repair, installation and
maintenance of instruments and control valves.
 Study and search for an alternative material of a control valve spare parts to be
used as a replacementto the existing.
 Prepare Maintenance Service Contract.

2. Ivy Baquiran
Mobile: +65 97734207 Page 2
Professional Experience (continued)
Technical Support Engineer August 2007 – February 2011
Emerson Electric Asia Pacific - ROHQ, Ayala Avenue, Makati City, Philippines
Supports Inside Sales Engineer on customer technical inquiry and proposals for instruments, regulators
and control valve.
 Generate proposal for RSPPL (Recommended Spare Parts List), SPIR (Spare
Parts Interchangeability Record) ofFisher Control Valves, Regulators and
Instruments.
 Handle customer’s technical inquiry on control valve mechanical problem, spare
parts replacement and material alternative.
 Provide training and consultation on valve internal trim modification, process work
flow and Fisher valve and regulator products.
 Process Purchase Order ofFisher spare parts using JD Edwards Tool
 Host and prepare monthly meetings to presentand discuss Service Levels,
Quotation hit rates, and Quote volume.
Trade Analyst August 2004 – July 2007
Societe Generale de Surveillance (SGS) – ROHQ, 21F Citibank Towers, Makati City, Philippines
Execute Trade Assurance Services such as valuation and classification as required by the
contract/government.
 Handle commodities ofchapters 1 – 49 of tariff book (these are mainly organic and
inorganic chemicals, petrochemicals, lubricants, fuels, pharmaceuticals, food and
beverages, polymer and other articles ofplastic, soaps and surfactants, paints,
inks, adhesive and paper)
 Assess importeligibility, risk levels and identification ofstandard and non-standard
files following the Business Rules on valuation, classification, importeligibility and
process flows, and Comprehensive ImportSupervision Scheme (CISS)
Instructions.
 Provide quality and technical based classification and valuation opinion on the
Internal ConsignmentReport(ICR) based on the Business Rules, database,
Valuation Methodologies and other related references.
 Recommend valuation methodologies,updates EVR/ECR listings and Freight
database to the responsible parties involved.
 Assistin the resolution of classification, valuation cases and other requests and or
inquiries by utilization of technical expertise on specific goods or commodity.
 Issues Internal ConsignmentReportbased on Business Rules, CISS Instructions,
Quality Assurance procedures and performance standards.
 Conduct comprehensive investigation and evaluation ofReports with classification
and valuation disputes

3. Ivy Baquiran
Mobile: +65 97734207 Page 3
Professional Experience (continued)
Sales Assistant January 2003 – July 2004
Quality Assurance Analyst June 2003 – December 2003
Full Safe Philippines Inc., ACSIE, Parañaque City, Philippines
Evaluates raw materials, polyethylene resins and flexographic printing ink, and conduct standard tests of
finished polyethylene films.
Sales Assistant
 Handle sales ofmulti-accounts of Asia Pacific region ofJohnson & Johnson and
Kimberly Clark and its local sales account
 Prepares monthly and annual sales report, business plan, sales projection and
sales forecast
 Attend to customer’s complaints and requests concerning product’s specification,
prices and efficiency
 Conduct regular on-site visits and arrange regular meetings with the logistics,
procurementand production/technical departments as part ofafter-sales service
 Assiston planning and developmentofnew productand innovation.
 Coordinate with the logistics and procurementdepartments ofAsia Pacific region
of Johnson & Johnson and Kimberly Clark via teleconference and electronic mail.
Quality Assurance Analyst
 Responsible on assuring the products (polyethylene films) are according to the set
standards
 Conduct standard tests for polyethylene such as determination ofmechanical
properties (tensile strength & impacttest), water vapour transmission rate,
thickness, basis weightand hydrostatic head pressure.
 Troubleshootsuch as reformulation of resin mixtures when standards are not met.
 Check and approve the final product(polyethylene films in jumbo roll) ifit passes
the quality standards.
 Make the necessary formulation for new productrequestby the customer by
conducting an experiment.
Junior Chemist September 2001 – April 2003
Lubchem Diversified Inc., Ortigas, Pasig City, Philippines
Supervise production personnel in compounding ofmaintenance chemicals and do reformulation according
to customers’ specification.
 Calculates composition ofmixture for production of maintenance chemicals
 Study and do reformulation of existing chemical product lines to cater customer’s
needs
 Supervise production personnel during compounding ofchemicals
 Responsible for quality control ofraw materials and finished products
 Conduct on-site water analysis test of water from the boiler, chiller, condenser and
cooling tower.
 Carry out productorientation to customers for proper usage, storage and handling
of maintenance chemicals

4. Ivy Baquiran
Mobile: +65 97734207 Page 4
On-The-Job Training Experience (continued)
Consultant Trainee September 2000 – October 2000
Tetratech Environmental Management, Incorporated, Ortigas, Pasig City, Philippines
Participated in Policy Study Making aboutthe Application ofIndustrial Metabolism among Industrial Parks
in the Philippines.
On-The-Job Trainee May 2000 – August 2000
Pilipinas Shell Petroleum Corporation, Pandacan Depot, Manila, Philippines
Conduct quality test/analysis of used lubricating oil such as determination of moisture contentusing Karl
Fischer Method, determination ofTotal Base Number Viscosity using Setavis and determination of
sediments accumulated.
Education and Training
B.S. in Chemical Engineering, De La Salle University Manila, Philippines September 2000
Other Relevant trainings:
1350 Valve Engineering II, Emerson Process ManagementAsia Pacific Pte Ltd - Singapore
1300 Valve Engineering I, Emerson Process ManagementAsia Pacific Pte Ltd - Singapore
Fieldvue DVC Champion, Emerson Process ManagementAsia Pacific Pte Ltd - Singapore
Instrumentation Engineering - Measurements, Emerson Electric Asia Pacific – ROHQ Philippines
NACE Standards (Materials for use in Sour Service Environment), Emerson Electric Asia Pacific – ROHQ
Philippines
ISO 9000:14000 Refresher Course, Societe Generale de Surveillance (SGS) – ROHQ Philippines