- Social media are online platforms that allow people to connect, share content, and have conversations. They include social networks, blogs, wikis, and sites for photos, videos, and bookmarks. - Social media have become very popular, with over 2/3 of internet users visiting social networks. Time spent on social networks is growing 3 times faster than overall internet use. - While initially thought to be mostly for younger people, over 80% of Twitter users and the fastest growing demographic on Facebook are over age 25. - Social media present opportunities for businesses to engage with customers, get feedback, and spread their brand through existing

1. http://www.socialmediaeasy.it Roberto Grossi | Social Media Easy

2. Definitions (from Wikipedia)
Social media are media designed to be
A social network is a social structure disseminated through social interaction,
made of individuals (or organizations) created using highly accessible and
called "nodes," which are tied scalable publishing techniques. Social
(connected) by one or more specific media supports the human need for
types of interdependency, such as social interaction, using Internet- and
friendship, kinship, financial exchange, web-based technologies to transform
dislike, sexual relationships, or broadcast media monologues (one to
relationships of beliefs, knowledge or many) into social media dialogues (many
prestige. to many)

3. In other words …
Conversations happening on:
• Blogs
• Microblogs
• Wikis
• Photo sharing websites
• Video sharing websites
• Social Networks
• RSS
• Forum
• Chat
• Podcast
• Bookmarking
• Virtual worlds
It is like being at a business reception
cocktail without time or space
constraints.

4. Myths and Facts
Social Media are for young It's popular in the US but not
people in the rest of the world
• The fastest growing Facebook • Close to 70% of the 250M
demographic is those 35 years old Facebook users are outside the
and older. United States.
• 80% percent of Twitter users are • According to a Market research
over 25. published in October 2009 by
Weber Shandwick, 50% of the
• In the US just less than 1/3rd of respondents in Italy are
the population now visit social interested in interacting with my
networks at least monthly. their brands through social
networking websites.

5. 18 Millions Social Networks users
in Italy

6. WHY BOTHER ABOUT SOCIAL MEDIA ?

7. 2/3 OFF THE GLOBAL INTERNET POPULATION VISIT
SOCIAL NETWORKS
Nielsen, Global Faces & Networked Faces, 2009

8. TIME SPENT ON SOCIAL NETWORKS IS GROWING
AT 3X THE OVERALL INTERNET RATE, ACCOUNTING
~10% OF ALL INTERNET TIME
Nielsen, Global Faces & Networked Faces, 2009

9. VISITING SOCIAL SITES IS NOW THE 4TH MOST
POPULAR ONLINE ACTIVITY – AHEAD PF
PERSONAL EMAIL
Nielsen, Global Faces & Networked Faces, 2009

10. 13 Million articles available on Wikipedia
100,000,000
The number of YouTube videos
viewed per day
Source: Universal McCann Comparative Study on Social Media Trends, April 2008 - Nielsen, Global Faces & Networked Faces, 2009

11. 1382% the monthly growth rate of Twitter users
from January to February 2009
3.000.000 the average number of
messages (“Tweets”) per day on Twitter

12. 93% OF SOCIAL MEDIA USERS BELIEVE A COMPANY
SHOULD HAVE A PRESENCE IN SOCIAL MEDIA
Cone, Business in Social Media Study, September 2008

13. Impact on the final customer
Consultative selling 1:1 • WWW
• Relations
• Word of mouth (WOM)

14. New types of networking
relationships
Dentro = Out
Fuori = In
Mercato = Market
Personale = Employees
Source: Impresa 4.0, Franco Giacomazzi – Marco Camisani Calzolari

15. New challenges for enterprises
• Enhance comunications towards employees, market
and shareholders
• Listen (from communications to conversations)
• Monitor conversations (which are out of their
control):
• Market   Market (Out – Out)
• Stakeholders  Stakeholders (Out – Out)
• Employees Employees (Out – Out)
Entreprise communications cannot afford to ignore
Social Media
Source: Impresa 4.0, Franco Giacomazzi – Marco Camisani Calzolari

16. Customer Service

17. Public Relations

18. Collaboration & Loyalty

19. Innovation (Facebook application)
Fonte: http://www.flickr.com/photos/digitalpr/3391103619/

20. Not only for large corporations

21. How Social Media can help SMEs?
• Monitor their brand identity
• Test and get feedbacks on new products
• Low cost alternative to PPC campaigns
• Increase web visits and conversions
• Share their brand via “network friends” (viral)
• Product/service alerts via “tweets”/messages
Social Media Marketing strategy should be seen
as complementary and not as an alternative

22. What is happening in Italy
Bocconi’s market research
(9/2009) on 100 Italian
companies :
• 35% tradizional web
• 23% web used to increase interaction
with clients
• 22% social media adopted as THE
communication channel
• 20% various reactive approaches
“First to Market” opportunity is still there !
Source: Social Media Monitor, Cento aziende nella rete, di Paola Dubini e Martino Garavaglia

23. Social Media Marketing for SMEs:
Critical success factors
• Does it fit with company’s prospect and client
base?
• Continuous dialogue (simply being there is not
sufficient)
• Make sure social media presence protects
company’s brand
• Measure ROI
• Enough time and resources to allocate?

24. http://museumtwo.blogspot.com/2008/04/how-much-time-does-web-20-take.html
Outsourcing could be the solution!

25. How we can help ?
Web: http://www.socialmediaeasy.it
Twitter: @socialmediaeasy
Email: info@socialmediaeasy.it
This presentation can be found in:
http://www.slideshare.net/socialmediaeasy
Roberto Grossi
Social Media Easy
Viale Colli Portuensi 10
00151 Roma
Tel.: +39 06 452215417