The document discusses eliminating business disruption caused by new service releases. It provides three examples of issues caused by misconfigurations: a retail bank suffered reduced productivity and complaints due to an accidentally enabled debug switch, a brokerage leaked customer data due to an improper patch, and a retail bank had ATM issues due to a missing database configuration. It notes that over 75% of CIOs view eliminating risks from new releases as highly challenging. The proposed solution is to spot misconfigurations in IT environments before they cause major disruptions.
Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
For creating a successful business case for cloud storage, there are certain things that you need to look you, which also counts in the benefits and risks. Here is a detailed explanation on how you can design an efficient cloud storage business case for your organization.
How Raymond James Streamlined Its Business Processes to Meet On-Demand ChangesPerficient, Inc.
This session will explain how independent financial advisors Raymond James updated their current technology to meet industry demands.
Their current system was an outdated, out-of-the-box solution that provided limited capabilities. On-demand changes to the solution were highly inefficient and not cost-effective. A new “Money Movement” process meets the requirement for on-demand changes and automated check printing with an IBM Business Process Manager solution.
Jim Schmitt , Sr. Manager Business Technology, Raymond James
Dean Taylor, Technical Architect, IBM Smarter Process Consulting, Perficient
The business value of managed services: Findings from IDC research sponsored...IBM Services
This presentation highlights the key findings from a recent study by IDC that determined the financial benefits, IT operational benefits, and positive return on investment realized by IBM managed services clients. To get the full report to to: http://bit.ly/BusinessValueMgdSvc
Shadow IT - What is it, why it happens and how to resolveFreshservice
A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units.
Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/
This article was originally published in The ITSM Review.
Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
For creating a successful business case for cloud storage, there are certain things that you need to look you, which also counts in the benefits and risks. Here is a detailed explanation on how you can design an efficient cloud storage business case for your organization.
How Raymond James Streamlined Its Business Processes to Meet On-Demand ChangesPerficient, Inc.
This session will explain how independent financial advisors Raymond James updated their current technology to meet industry demands.
Their current system was an outdated, out-of-the-box solution that provided limited capabilities. On-demand changes to the solution were highly inefficient and not cost-effective. A new “Money Movement” process meets the requirement for on-demand changes and automated check printing with an IBM Business Process Manager solution.
Jim Schmitt , Sr. Manager Business Technology, Raymond James
Dean Taylor, Technical Architect, IBM Smarter Process Consulting, Perficient
The business value of managed services: Findings from IDC research sponsored...IBM Services
This presentation highlights the key findings from a recent study by IDC that determined the financial benefits, IT operational benefits, and positive return on investment realized by IBM managed services clients. To get the full report to to: http://bit.ly/BusinessValueMgdSvc
Shadow IT - What is it, why it happens and how to resolveFreshservice
A lot of ITSM practitioners are bogged down by the concept of Shadow IT - the practice of purchasing or using technology for the workplace without the approval or knowledge of the IT department. This slide deck looks into why businesses resort to the practice of shadow IT, the various challenges and how to resolve the conflicts between IT and business units.
Read the complete story at http://blog.freshservice.com/shadow-it-bringing-it-out-of-the-shadows/
This article was originally published in The ITSM Review.
Specialist funding for hardware, software, services and support. It can all be funded, in many different ways, and we work harder to say yes to all applicants (92% approval rate).
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Immedis - Unlocking a World Class Partnership with your Global Payroll ProviderImmedis
Adrian Morrissey, Senior Commercial Manager at Immedis, discusses the top tips to unlocking a world class partnership with your global payroll provider.
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
A managed service provider (MSP) is an outsourced third-party company that distributes and assumes the responsibility of a defined set of everyday management services to its clients. It is a strategic approach to improving operations that is common with large enterprises as well as small and medium-sized enterprises, non-profit organizations, and governments.
Benefits
Cost Saving - With managed services, organizations can reduce operational costs, conserve capital budget, and lower IT operating expenses.
Focus on Core Businesses - The Managed Service Provider can handle mundane tasks. The client can get their work done efficiently without the distraction of technical troubleshooting.
Improved Vendor Management - A managed services provider can interface with vendors on behalf of a company, ensuring that any issues the business encounters should resolve promptly.
For more information on Managed Services contact Delta Data Mandiri.
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud.
Freshservice offers a plug and play ITIL solution for organisations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.
Bookkeepers - How to add strategic value to your clientsMark Davies
Displays how Bookkeepers can leverage invoice automation technologies to add more value to their clients - becoming stratgic advisors on cashflow and liabilities
Deltek Agency Management: Avoid the pitfalls of over servicingCallum Broderick
Your agency exists to be creative – you use your imagination and hope to come up with award-winning campaigns for your clients. However, you still need to have effective business processes in place to make money.
Your small business clients need year-round bookkeeping services. With Client Accounting Suite Premier (CASP), you can fill that need and earn extra revenue. CASP is a complete, reliable accounting solution — simplifying your work so you can build stronger client relationships.
Recurring downtime, data loss, security holes, and delayed IT resolution are all common signs of an IT deficiency in your business. A managed IT services provider can be the IT partner you need to align technology with your business goals.
Building towards business service managementSandy Sukarto
By now, most organizations have various tools to manage their IT environment , from network fault monitoring to application performance management. Though the business service management concept of managing IT has been around for years , many are still struggling to put this into practice.
As a result, organizations are having challenges to put IT as business enablers and innovation center. Meanwhile, the IT management team are playing catching up with business dynamics, increasing cost, technology pace, security issues, and so on.
In this session, we will discuss the first set of steps towards building business service management.
Stitely & Karstetter, PLLC needed a way to optimize workflow in order to save time and gain a competitive advantage. To increase profit margins, the firm switched from Lacerte® tax preparation software, which it had used for 14 years, to CCH Axcess — the award-winning, cloud-based tax preparation, workflow and firm management solution. Visit CCHGroup.com/DigitalTaxWorkflow to learn more!
Slides from my keynote at the NHS Conference talking about health clouds and marketing clouds, and how digital technology is connecting patients (and customers), keeping people out of hospital and saving lives.
Implementing It Service Excellence For Enhanced Customer Experience Complete ...SlideTeam
This template will help organization in optimizing IT infrastructure by improving service desk and overall enhance customer retention by effective incident handling. As a technology service provider, firm will deliver IT services to end user, prepare service level agreements. The firm will address the current concerns faced by IT department such as high IT infrastructure cost due to outdated software and hardware, delay in delivering services to clients as they are facing issues in handling incidents and managing requests. Firm is also facing issue regarding customer attrition with rise in service failures. The firm will discuss present service delivery gap and will compare their performance to key competitors. The template provides information regarding the key reasons to implement IT service excellence. Firm will develop IT service implementation plan by initiating service plan. It will create help desk and service desk as single point of contact to clients. It will discuss the roles and responsibilities assigned between help desk and service desk in order manage incidents effectively. As technology solution provider, it will manage various vendors on regular basis. Firm will prepare service agreement which is considered as legal document before rendering services to clients. It will be responsibility of both parties to review it on regular basis to ensure that all conditions mentioned in it will be followed. Vital information regarding service period, renewal, devices covered, warranties, limitations are mentioned. Firm will maintain client information system which contains information regarding client onboarding list such as user, domain name, server, antivirus, backups details. It will handle client issue by service maintenance list. Cost associated to each service is also mentioned. The firm manage IT staff performance by assessing them on various key performance parameters. This template will mention cost associated for implementing IT service excellence on functional areas. The overall impact of the successful implementation is mentioned in terms of improved service delivery. https://bit.ly/2YLdMMM
Specialist funding for hardware, software, services and support. It can all be funded, in many different ways, and we work harder to say yes to all applicants (92% approval rate).
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
Immedis - Unlocking a World Class Partnership with your Global Payroll ProviderImmedis
Adrian Morrissey, Senior Commercial Manager at Immedis, discusses the top tips to unlocking a world class partnership with your global payroll provider.
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
A managed service provider (MSP) is an outsourced third-party company that distributes and assumes the responsibility of a defined set of everyday management services to its clients. It is a strategic approach to improving operations that is common with large enterprises as well as small and medium-sized enterprises, non-profit organizations, and governments.
Benefits
Cost Saving - With managed services, organizations can reduce operational costs, conserve capital budget, and lower IT operating expenses.
Focus on Core Businesses - The Managed Service Provider can handle mundane tasks. The client can get their work done efficiently without the distraction of technical troubleshooting.
Improved Vendor Management - A managed services provider can interface with vendors on behalf of a company, ensuring that any issues the business encounters should resolve promptly.
For more information on Managed Services contact Delta Data Mandiri.
Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud.
Freshservice offers a plug and play ITIL solution for organisations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.
Bookkeepers - How to add strategic value to your clientsMark Davies
Displays how Bookkeepers can leverage invoice automation technologies to add more value to their clients - becoming stratgic advisors on cashflow and liabilities
Deltek Agency Management: Avoid the pitfalls of over servicingCallum Broderick
Your agency exists to be creative – you use your imagination and hope to come up with award-winning campaigns for your clients. However, you still need to have effective business processes in place to make money.
Your small business clients need year-round bookkeeping services. With Client Accounting Suite Premier (CASP), you can fill that need and earn extra revenue. CASP is a complete, reliable accounting solution — simplifying your work so you can build stronger client relationships.
Recurring downtime, data loss, security holes, and delayed IT resolution are all common signs of an IT deficiency in your business. A managed IT services provider can be the IT partner you need to align technology with your business goals.
Building towards business service managementSandy Sukarto
By now, most organizations have various tools to manage their IT environment , from network fault monitoring to application performance management. Though the business service management concept of managing IT has been around for years , many are still struggling to put this into practice.
As a result, organizations are having challenges to put IT as business enablers and innovation center. Meanwhile, the IT management team are playing catching up with business dynamics, increasing cost, technology pace, security issues, and so on.
In this session, we will discuss the first set of steps towards building business service management.
Stitely & Karstetter, PLLC needed a way to optimize workflow in order to save time and gain a competitive advantage. To increase profit margins, the firm switched from Lacerte® tax preparation software, which it had used for 14 years, to CCH Axcess — the award-winning, cloud-based tax preparation, workflow and firm management solution. Visit CCHGroup.com/DigitalTaxWorkflow to learn more!
Slides from my keynote at the NHS Conference talking about health clouds and marketing clouds, and how digital technology is connecting patients (and customers), keeping people out of hospital and saving lives.
Implementing It Service Excellence For Enhanced Customer Experience Complete ...SlideTeam
This template will help organization in optimizing IT infrastructure by improving service desk and overall enhance customer retention by effective incident handling. As a technology service provider, firm will deliver IT services to end user, prepare service level agreements. The firm will address the current concerns faced by IT department such as high IT infrastructure cost due to outdated software and hardware, delay in delivering services to clients as they are facing issues in handling incidents and managing requests. Firm is also facing issue regarding customer attrition with rise in service failures. The firm will discuss present service delivery gap and will compare their performance to key competitors. The template provides information regarding the key reasons to implement IT service excellence. Firm will develop IT service implementation plan by initiating service plan. It will create help desk and service desk as single point of contact to clients. It will discuss the roles and responsibilities assigned between help desk and service desk in order manage incidents effectively. As technology solution provider, it will manage various vendors on regular basis. Firm will prepare service agreement which is considered as legal document before rendering services to clients. It will be responsibility of both parties to review it on regular basis to ensure that all conditions mentioned in it will be followed. Vital information regarding service period, renewal, devices covered, warranties, limitations are mentioned. Firm will maintain client information system which contains information regarding client onboarding list such as user, domain name, server, antivirus, backups details. It will handle client issue by service maintenance list. Cost associated to each service is also mentioned. The firm manage IT staff performance by assessing them on various key performance parameters. This template will mention cost associated for implementing IT service excellence on functional areas. The overall impact of the successful implementation is mentioned in terms of improved service delivery. https://bit.ly/2YLdMMM
The Ultimate Guide to Managed IT Services for the Modern BusinessTechvera
The modern business is dependent on technology, and by extension, the team that supports it. Learn why more companies are turning to managed IT services providers to ensure their technology never fails them.
One Stop Shop: Using Service Cloud for IT Management, Projects and MoreSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Mary Reiman, Butler University
Butler University, focused on swift innovation and growth, has required IT to reevaluate services and work prioritization. Like most IT shops, Butler has historically used several different applications to manage work, making it difficult to have a global view of projects and workload. Their vision is to bring all of these functions under the Salesforce umbrella to provide a seamless work experience.
In June 2016 Butler implemented the Salesforce Service Cloud, using cases to manage service requests and developing the knowledgebase for customer self service. This was followed by custom development and implementation of the Mission Control app.
Join this session to learn how by using Salesforce as a base platform and adding tools found in the AppExchange, they have developed a process for managing work across the department. Salesforce dashboards allow them to manage various workloads ? cases, operational and new projects, and the backlog list. The progress of individual projects and backlog statuses can also be shared with others across campus.
Slide deck highlighting the reasons for IT organisations to undertake a "Service Management" approach to providing their customers / users with IT services.
The SLA Way to IT Success - Help IT Build Confidence and Credibilityuptime software
To ensure their organizations remain a vital and respected contributor to business value, IT managers must aggressively monitor and report on service levels. Service Level Agreements (SLAs) are now the key factor in translating IT effectiveness into measurable business value. Service Level Management (SLM) is the emerging discipline that revolves around ensuring these agreements are appropriately governed and met. This paper will address these questions and provide actionable advice to help IT leaders make Service Level Management a powerful reality.
Copy and paste to access the full recording: http://www.castsoftware.com/news-events/event/gartner-technical-debt?gad=ss
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In this webinar David Norton of Gartner Research discusses recent findings on Technical Debt that estimates industry IT debt is at $500 billion—and on target to reach $1 trillion by 2015. He also talks about the importance of Software Analysis & Measurement to manage Technical Debt, how to measure debt continuously to control TCO of the application lifecycle and include debt measurement in project management and prioritization.
All Hands on Deck: Leveraging IT Relationships to Build ResilienceWorkday, Inc.
When it comes to navigating change, a good relationship between IT and finance is critical. Now, it’s more important than ever.
View this deck with Ventana Research and SMB Group to explore the opportunities available when you adapt to change—building strong relationships, leveraging technology, and improving business across the board.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Discover the innovative and creative projects that highlight my journey throu...
Cachet Presentation Website Eliminating Business Disruption
1. Eliminating Business Disruption Caused By New Service Release Kevin Shinduke Customer Solutions Director Cachet Software [email_address]
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3. “ My challenge is enabling Strategic Business Change without causing damaging Business Outage” – CIO Perhaps you might agree with the over 75% of CIOs and IT Operations VPs surveyed who classify eliminating the risk that their next Business Service Release causing a Major Disruption of Business Service as highly challenging and costing considerable resource.
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5. Where do we go from here? Are you open to perhaps learning a bit more and helping see if we just might have a potential fit for you?
![Eliminating Business Disruption Caused By New Service Release Kevin Shinduke Customer Solutions Director Cachet Software [email_address]](https://image.slidesharecdn.com/cachetpresentationwebsiteeliminatingbusinessdisruption-13031351495696-phpapp02/85/Cachet-Presentation-Website-Eliminating-Business-Disruption-1-320.jpg)
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