This document is a reprint of an article from the DITY Newsletter, which provides practical guidance on implementing ITIL best practices. The article discusses vital business functions, explaining that they describe critical elements of business processes underpinned by IT, rather than entire business functions. It emphasizes the importance of identifying VBFs through discussions with business and customers. The article provides guidance on determining VBFs and using them in continuity, availability, and capacity management.
Consumer technology and the need to reduce both transaction costs and time to close are driving electronic signatures as well as customer demand. E-signature adoption is gaining traction, but there are still some hurdles to overcome.
[Whitepaper] From Profit Recovery To Retention Anybill
Many companies today rely on “post-transaction recovery” to audit, reconcile and recover mistaken vendor payments. However, this blunt-force, after-the-fact approach to invoice reconciliation is extraordinarily costly and wasteful.
Due to process inadequacies in their accounts payable (AP) departments, they are cutting checks that are not owed, paying phantom bills and contributing to various forms of “profit leakage.”
Best-in-class companies, however, have discovered that these operational mistakes are preventable. Leveraging Intelligent Invoice Reconciliation (IIR) solutions, they are engaging in the “pre-transaction retention” of mishandled payables—taking action before dollars erroneously fly out the door. By analyzing their transaction data in real-time and reconciling invoices with payables, they are pre-empting AP leakage, enhancing operational processes and protecting their profits.
This position paper explains how these advanced companies are rethinking their approaches to invoice reconciliation and establishing a stronger foundation for accounts payable.
Als het antwoord op minstens één van deze 3 vragen negatief is, dan kunt u zeker tijd en geld besparen door een volgende stap naar de digitalisering te zetten.
Bijkomende voordelen?
• Efficiënter
• Up-to-date informatie
• Online en overal beschikbaar
• Belangrijke cijfers in één oogopslag
• Pro-actief
• Visueel
• Documentenbeheer (AF,VF, uittreksels) met snelle zoekrobot.
Vraag uw Deloitte accountant of contactpersoon naar meer informatie indien u net zoals ons de digitale trein niet wil missen!
www.digitalaccountant.be
Laser Focus for Success in Managed Services and Cloud ServicesJason Caras
Go vertical or stay horizontal? There has been a lot of talk in the managed services community about that decision. One option is to take a more blended approach — diversifying your customer focus, but specializing around one particular technology solution, such as security or managed services. That focused competency approach has led to extreme success for Tampa, FL, MSP IT Authorities. Co-CEO Jason Caras has watched his 7-year-old managed services business post at least double-digit growth from the start. Like those numbers? Read on to find out how Caras and his cofounder and Co-CEO Jason Pollner profited by building their IT company as a pure managed services practice.
Small and Medium Businesses feel the desperate need for adopting IT, yet no single vendor solution seems to serve their plight. Does this call for an entirely different service model?...
The course of good product software and that of the processes in good business are seemingly contradictory. Good business differentiates as it matures, good software tend to standardize with time. This paradox is the essence of designing business solutions.
An IT-as-a-Service Handbook: 10 Key Steps on the Journey to ITaaS EMC
Transforming your IT operation to an IT-as-a-Service model—that leaves behind many of the traditional IT practices to embrace a new customer-driven service delivery process—offers plenty of benefits as well as challenges. This white paper offers ten key steps that will help guide your organization’s journey in fully leveraging cloud computing and creating a more agile and relevant IT operation. They are based on EMC’s experience in its own ITaaS journey.
IT departments need to meet performance goals to justify the money invested in them. Matching loads with resources is a big part of the solution that is facilitated by predictive analytics.
Barcelona Digital Festival 28th Nov 2019 - The Future Of Work Is Automation F...CIO Edge
Franck gave a fantastic Keynote address at our BCN Digital Festival last week, for info on attending, speaking or sponsoring our next event on the 29/30th April 2020 email enquiry@digitalenterprisefest.com
The Future Of Work Is Automation Franck Lopez UiPath
Adopting an “automation first” mindset is the first step on the path to making digital transformation real in the enterprise. Thinking automation first enables your company to move faster and more effectively. It helps you serve customers better. It enables you to operate more efficiently. It unburdens your employees from mundane, repetitive work, allowing them to focus on solving problems and creating value.
To see how UiPath can help you with your Automation journey contact Franck Lopez direct.
Email: franck.lopez@uipath.com quoting "Barcelona Digital Festival".
Consumer technology and the need to reduce both transaction costs and time to close are driving electronic signatures as well as customer demand. E-signature adoption is gaining traction, but there are still some hurdles to overcome.
[Whitepaper] From Profit Recovery To Retention Anybill
Many companies today rely on “post-transaction recovery” to audit, reconcile and recover mistaken vendor payments. However, this blunt-force, after-the-fact approach to invoice reconciliation is extraordinarily costly and wasteful.
Due to process inadequacies in their accounts payable (AP) departments, they are cutting checks that are not owed, paying phantom bills and contributing to various forms of “profit leakage.”
Best-in-class companies, however, have discovered that these operational mistakes are preventable. Leveraging Intelligent Invoice Reconciliation (IIR) solutions, they are engaging in the “pre-transaction retention” of mishandled payables—taking action before dollars erroneously fly out the door. By analyzing their transaction data in real-time and reconciling invoices with payables, they are pre-empting AP leakage, enhancing operational processes and protecting their profits.
This position paper explains how these advanced companies are rethinking their approaches to invoice reconciliation and establishing a stronger foundation for accounts payable.
Als het antwoord op minstens één van deze 3 vragen negatief is, dan kunt u zeker tijd en geld besparen door een volgende stap naar de digitalisering te zetten.
Bijkomende voordelen?
• Efficiënter
• Up-to-date informatie
• Online en overal beschikbaar
• Belangrijke cijfers in één oogopslag
• Pro-actief
• Visueel
• Documentenbeheer (AF,VF, uittreksels) met snelle zoekrobot.
Vraag uw Deloitte accountant of contactpersoon naar meer informatie indien u net zoals ons de digitale trein niet wil missen!
www.digitalaccountant.be
Laser Focus for Success in Managed Services and Cloud ServicesJason Caras
Go vertical or stay horizontal? There has been a lot of talk in the managed services community about that decision. One option is to take a more blended approach — diversifying your customer focus, but specializing around one particular technology solution, such as security or managed services. That focused competency approach has led to extreme success for Tampa, FL, MSP IT Authorities. Co-CEO Jason Caras has watched his 7-year-old managed services business post at least double-digit growth from the start. Like those numbers? Read on to find out how Caras and his cofounder and Co-CEO Jason Pollner profited by building their IT company as a pure managed services practice.
Small and Medium Businesses feel the desperate need for adopting IT, yet no single vendor solution seems to serve their plight. Does this call for an entirely different service model?...
The course of good product software and that of the processes in good business are seemingly contradictory. Good business differentiates as it matures, good software tend to standardize with time. This paradox is the essence of designing business solutions.
An IT-as-a-Service Handbook: 10 Key Steps on the Journey to ITaaS EMC
Transforming your IT operation to an IT-as-a-Service model—that leaves behind many of the traditional IT practices to embrace a new customer-driven service delivery process—offers plenty of benefits as well as challenges. This white paper offers ten key steps that will help guide your organization’s journey in fully leveraging cloud computing and creating a more agile and relevant IT operation. They are based on EMC’s experience in its own ITaaS journey.
IT departments need to meet performance goals to justify the money invested in them. Matching loads with resources is a big part of the solution that is facilitated by predictive analytics.
Barcelona Digital Festival 28th Nov 2019 - The Future Of Work Is Automation F...CIO Edge
Franck gave a fantastic Keynote address at our BCN Digital Festival last week, for info on attending, speaking or sponsoring our next event on the 29/30th April 2020 email enquiry@digitalenterprisefest.com
The Future Of Work Is Automation Franck Lopez UiPath
Adopting an “automation first” mindset is the first step on the path to making digital transformation real in the enterprise. Thinking automation first enables your company to move faster and more effectively. It helps you serve customers better. It enables you to operate more efficiently. It unburdens your employees from mundane, repetitive work, allowing them to focus on solving problems and creating value.
To see how UiPath can help you with your Automation journey contact Franck Lopez direct.
Email: franck.lopez@uipath.com quoting "Barcelona Digital Festival".
A service catalog (or catalogue), is an organized and curated collection of any and all business and information technology related services that can be performed by, for, or within an enterprise.
IT Service Management (ITSM) Model for Business & IT AlignementRick Lemieux
Today’s multi-faceted business world demands that Information Technology provide its services in the context of a fully integrated corporate strategic model. This transformation becomes possible when IT evolves from its technological heritage into a Business Technical Organization, or an “internal service provider.” This paper describes how the itSM Solutions reference model integrates five widely used service management domains to create a powerful model to guide IT in its journey into the business leadership circle.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
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In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
FIA officials brutally tortured innocent and snatched 200 Bitcoins of worth 4...jamalseoexpert1978
Farman Ayaz Khattak and Ehtesham Matloob are government officials in CTW Counter terrorism wing Islamabad, in Federal Investigation Agency FIA Headquarters. CTW and FIA kidnapped crypto currency owner from Islamabad and snatched 200 Bitcoins those worth of 4 billion rupees in Pakistan currency. There is not Cryptocurrency Regulations in Pakistan & CTW is official dacoit and stealing digital assets from the innocent crypto holders and making fake cases of terrorism to keep them silent.
Top mailing list providers in the USA.pptxJeremyPeirce1
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In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
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At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
2. Vital Business Function Truths
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Vol. 2.33
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AUGUST 23, 2006
"Vital Business
Function Truths"
DITY Weekly Reader
The workable, practical guide to Do IT
Yourself
Many mistakenly think a Vital Business Function (VBF) is an important
business function like accounts payable, or even better, accounts receivable.
However, this is incorrect, and this misunderstanding results in significant
business/IT alignment issues and increased costs to both the business and IT.
http://www.itsmsolutions.com/newsletters/DITYvol2iss33.htm (1 of 4)8/22/2006 1:45:03 PM
3. Vital Business Function Truths
By Hank Marquis
Almost everyone thinks they know what a Vital Business Function is, but in
reality, many hold a mistaken understanding and are therefore not identifying or
using them to improve IT service quality correctly.
From an IT Infrastructure Library® (ITIL®) perspective, a VBF describes some
critical element of a business process underpinned by IT. A VBF is not normally
hank
an entire business function like accounts receivable or even accounts receivable,
MARQUIS but rather a critical aspect of a business function.
An often cited example is that of an Automated Teller Machine (ATM). A
business critical aspect of ATM service is dispensing cash when needed. A not so
critical element of an ATM service is printing receipts, which while important, is
not so vital to customer retention. A VBF related to the ATM service is
dispensing cash. Neither the ATM service nor the printing of receipts is a VBF.
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This is a critical distinction because when IT focuses on the wrong aspects of business functions it
wastes money and other critical resources by “over engineering” the wrong solution for the wrong
reasons.
Misunderstanding VBF can result in the classic business/IT alignment issue: downtime is
decreasing, but instead of improving, customer satisfaction seems to be decreasing. This dilemma
is due to IT focusing on traditional “top 10” lists and other technical driven measures instead of
using VBF to prioritize IT operations.
The ITIL and many authors and trainers all mention VBF, but few describe what a VBF is, and
fewer indicate how to define and use them. Following I discuss the real purpose of Vital Business
Functions, how to establish them, and how to use them.
Vital Business Functions
Most of the problems associated with VBF come from not realizing what a VBF is. Another good
example regarding VBF is the cell phone. Regardless of all the marketing hype and excitement
about ring tones and cameras, the cell phone service VBF is the ability to send and receive calls -without this basic fundamental capability, ring tones and photo taking are mute points.
Following this analogy to conclusion then, spending lots of IT resources supporting ring tones and
cameras would be wasted effort if the VBF (send/receive calls) was not available. Clearly, some
aspects of most business functions are more vital than others. These are the VBF that we in IT
need to identify and support.
We in IT can only discover the real VBF through conversations with the business, customers, and
users. Understanding IT at this level helps IT accomplish some important goals:
q Coordinates with Customers to understand what is important to the business
q Translates technical IT operational activities into business activities
q Provides an agreed listing of the important aspects of business on which IT should focus
http://www.itsmsolutions.com/newsletters/DITYvol2iss33.htm (2 of 4)8/22/2006 1:45:04 PM
4. Vital Business Function Truths
Identifying VBF can be difficult since IT often thinks it knows what’s best based on common
sense, or at least what we in IT believe to be common sense.
How to Determine VBF
To determine VBF begin by identifying critical business services -- those services the business
depends upon. These are business functions without which the organization cannot continue.
Initially, set the bar high and choose only those services which if not operational could cost the
business significant loss or penalty (legal, financial, environmental, goodwill, etc.) Focus on those
business function(s) that must operate continuously or sustain only brief interruptions.
Work with customers to understand what is important to them, don’t let your opinion of criticality
cloud your understanding. A VBF is what the business and customers say that it is. IT
has to learn that a VBF is what is important to the business and not what IT thinks ought to be
important to the business.
However, we in IT may have to help the business and customers isolate the VBF from a larger
understanding of the service. Not all customers understand what underlies IT services, nor can
many peel apart the various aspects of a larger service into smaller parts. For that matter, most
don’t need to either, and it often only muddies the waters. Nevertheless, you must work with
customers and the business to identify critical business functions, and uncover those aspects of
the critical business function that are vital.
For example, working with your customers, it becomes clear that “web” is a critical business
function. Don’t stop here however; “web” is a huge application. What does “web” mean, exactly?
You must get underneath the high-level word used by customers to something more specific,
perhaps on-line order taking. In this example, imagine you and your customers clarify that it’s
not the entire web site that must be available, but rather the ability for customers to check the
status of orders and shipping.
From a business perspective and nomenclature, the “check the status of orders and shipping”
aspect of the “web” service is the VBF. From an IT perspective, the most important service to
maintain and improve is what underpins “checking the status of orders and shipping.”
This is a subtle, but hugely important distinction as it aligns Business and IT. Customers feel that
IT is responsive, understands their needs, and speaks their language. On the other end, IT feels
empowered since it is aligned with the business and motivated to improve service and quality.
Document the VBF and create a “living document” that describes the VBF, why they are
important. Circulate it to gain acceptance by Customers and the Business.
Once you identify the VBF, you need to identify IT services that underpin the critical business
function. For example, using our web application example, essential IT infrastructure and
organization probably include server and networking hardware, applications, internet access
provider, administrators, and recovery policies and procedures. Again, this is a big list, so now
reduce the list to specifics.
Add to the living VBF document a technical section as well. Circulate the now complete document
http://www.itsmsolutions.com/newsletters/DITYvol2iss33.htm (3 of 4)8/22/2006 1:45:04 PM