Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.

1. CA Infrastructure
Management Solutions
Dario Pattarini, Sr Consultant – Technical Sales
Roma , 31 Maggio 2012
Partner Day
Milano, 29 Maggio
Roma, 31 Maggio

2. Infrastructure Management
Ask Yourself…
When someone complains that “the network is slow”, how do we know
who’s using the network and what they’re doing?
What is our process for pinpointing a problem
that is affecting users and how many people are typically involved?
How many infrastructure and operations management tools
do we have in place (that you know about)?
How often do our Help Desk get calls
before IT knows there is a problem?
What was the financial impact of network and systems downtime
for us this past year?
CA Infrastructure Management Overview Copyright © 2012 CA Technologies. All rights reserved. Partner Day

3. CA Infrastructure Management
Auto discovery & Intelligent Traffic analysis &
root cause analysis performance analytics predictive capacity planning
Proactively identify Advanced traffic analysis
Discover and monitor the
performance degradations determines which
availability & health of
and take corrective action applications are affecting
infrastructure assets and
before customers are infrastructure performance &
automatically adapt to changes
impacted improves capacity planning
Helps improve efficiency and reduce costs
Helps improve problem resolution time by 50% (IDC)
Helps reduce help desk calls by 40% (IDC)
3
Partner Day

4. CA Infrastructure Management
CA Infrastructure Management is designed to
provide VISIBILITY and CONTROL
into the performance and availability
of the service delivery infrastructure
and ALL of the traffic it delivers
– Common themes – Focus areas
• Multi-vendor, • Model- based root cause analysis
multi-technology • Proactive performance
• Cross-domain • Infrastructure fault management
• Scalable • Network flow analysis
• Best-of-breed • Capacity planning
• Fast time-to-value • Pre-defined views & reports
4
Partner Day

5. Network Monitoring phases
 Network Fault Management
(CA Spectrum IM)
 Network Performances Management
(CA eHealth PM - CA NetQoS NetVoyant)
 Network Traffic Analysis
(CA NetQoS ReporterAnalyzer)
 Packets Capture
(CA NetQoS Application Delivery Analysis)
 Reconstruct data packets
(CA NetQoS GigaStor)
 VoIP Management
(CA NetQoS Unified Communication Manager)
Partner Day

6. Network Fault Management
(CA Spectrum IM)
• Are my devices up and running?
• What is my status ports?
• Via SNMP
Partner Day

7. Model-Based Root Cause Analysis
AutoDiscovery and visual topology of Model-based event correlation, fault
physical & virtual infrastructure assets isolation and root cause analysis
Understand how the physical
and virtual environments are
related
Visually distinguish
physical and virtual
systems
Partner Day

8. Network Performance Management
(CA eHealth PM – CA NetQoS NetVoyant)
• What are my devices performances?
• And my bandwith consumption?
• Via SNMP
Partner Day

9. Proactive Performance Through Intelligent Analytics
Helps to detect issues before users are impacted
Time Over Threshold Deviation From Normal
Is issue systemic, indicating a recurring Is performance unusual compared
vs. one-time incident? to normal behavior?
Time Window = 1 hour Time is Unacceptable = 15 min.
% Utilization
Upper
First Threshold
Alarm Baseline
Threshold Threshold Threshold Lower
45% 65% 75% Threshold
2:00 3:00 4:00 5:00 2:00 3:00 4:00 5:00
Time Time
Time Window = 1 hour Time Window = 1 hour
Reduces unnecessary noise Promotes proactive IT management
Partner Day

10. Network Traffic Analysis
(CA NetQoS ReporterAnalyzer)
• Who are my Top Talkers?
• What kind of traffic is using my network?
• Via Netflow/IP-FIX
Partner Day

11. Network Flow Monitoring & Analysis
 Helps optimize the
infrastructure for application
performance by gaining
visibility into ALL of the
applications, class of service,
hosts, and conversations
 Helps solve performance
problems faster with real-time
identification of business and
non-business applications
their users
Partner Day

12. Capacity Analysis and Planning
— Helps avoid unnecessary
WAN costs by right sizing
your network links
— Provides trending for future
network requirements by link
and application
— Helps solve performance
problems faster with real-
time identification of
business and non-business
applications their users
Partner Day

13. Packets Capture
(CA NetQoS Application Delivery Analysis)
• What are my Application performances?
• What customers having performance issues?
• Via packets sniffing
Partner Day

14. Packets Capture
Partner Day

15. CA NetQoS Application Delivery Analysis
understanding the observed transaction
Server Response Time
HTTP GET index.html (Data Request A)
Data Response A1 Network Roundtrip Time
ACK Response A1
Data Response A2
ACK Response A2
Retransmission Delay
HTTP GET nav.html (Data Request B)
Data Response B1
No Data Transfer Time
Response Data Response B1
No
Response Data Response B1
ACK Response B1
Total Transaction Time
Data Response B2
ACK Response B2
SuperAgent Collector Partner Day

16. Reconstruct data packets
(CA NetQoS GigaStor)
• What is the traffic behavior?
• Can I replay customer transactions?
• Via packets sniffing
Partner Day

17. Old Approach to Network Issues
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor
Partner Day

18. New Approach to Network Issues
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor After GigaStor
Partner Day

19. Reconstruct data packets (CA-NetQoS GigaStor)
Partner Day

20. VoIP Management (CA_NetQoS Unified Communication
Manager)
• What are my VoIP Calls performances?
• What customers having performance issues?
• Via packets sniffing
and Call Detail Record acquisition
Partner Day

21. VoIP Management (CA_NetQoS Unified Communication
Manager)
Performance Metrics by Location
Enterprise User Experience
Details per Call Leg
Partner Day

22. CA Infrastructure Management benefits
• E2E visibility
• Business Applications quality control
• Information correlation
• Efficiency
• Proactivity
• Rapid Root Cause Analysis
• Rapid resolution (MTTR
Partner Day

23. CA Infrastructure Management benefits
Prioritize based on
service impact Identify impact to service
health
Launch to domain managers for detailed
troubleshooting and remediation
Partner Day

24. Grazie
Partner Day
Milano, 29 Maggio
Roma, 31 Maggio