cWizard Product Overview and solution description

1. The Connection Wizard
Technical O
T h i l Overview
i

2. Content
User perspective
Platform overview
Technical overview
– Easy access
– Integrated IAM
– Business continuity
– Workflow automation
– Support and Reporting
ROI / Business value
Highlight summary

3. User Perspective
Complex user environment
– Various access media
• Company fixed or wireless
py
• Home broadband
• Wireless Hotspot
• Hotel access
• ...
– Multiple entry channels
• IPSec VPN
• SSL VPN
• Presentation Server Solution
• ....
– Heterogeneous authentication
• PKI Certificates
• Passwords
• One-time Password / Token

4. User Perspective
Simplification
– Connect with one click
Ease of Use √
• Detects available connectivity options
• Selects optimal connectivity method
– Integrated authentication
Success rate √
Automation
– Data synchronization
– Client processes / workflow
Efficiency √
Stability
– Connection keep-alive
User satisfaction √
U ti f ti
– S lf
Self-remediation
di ti

5. User Perspective: Service Support
Service Management
– Instant view on volume and charges
g
Cost Control √
– Transparent service changes
– KPI reporting
Reporting √
Service Support
– Live view on end-to-end connection
– Back-connection to client
– Log data for trouble-shooting
Support tools √
Disaster Recovery
– Fall-back discovery
C ti it √
Continuity
– Scalable recovery scenarios

6. Platform Overview

7. Easy Access
Ease of use
– Single user interface for all
connectivity needs
• VPN clients
• Data cards
• Dialers
Di l
• Landing pages
– Hides complexity from user
GUI easily customizable
– Logos
– Menus
– Controls
Multiple language support
– Double byte support
Company logo here

8. Easy Access
Optimal connectivity
– Automatic selection
– Pre configure selection
Pre-configure
criteria
– User overwrite possible
Automated hardware and
application control
– Enable/Disable hardware
• WLAN adapter
– Disable interfering services
• Temporary proxy settings
– Process priorization
• H drive
• Soft phone
• Streaming media
• Software distribution

9. Easy Access
Cost management
– Instant cost awareness
•RRoaming charges
i h
• Monthly thresholds
– Control and alerts
• User alerts
• Aggregated reports
Session reliability
y
– Automated reconnect
– Reconnect after standby
– Session event log for
troubleshooting and reports

10. Integrated IAM
Authentication
– Username/password
– PKI certificate
ifi
– One-time password
– Token, SecurID
– PIN/PUK for data cards
– Active Directory support
Simplified sign on
sign-on
– Various automation levels
– Full SSO

11. Integrated IAM
Security management
– Antivirus updates
–PPassword expiry
d i
notification
– Certificate renewal
– Automated emergency
updates
• Hotfix, paches
Policy enablement
– Location awareness
Policy enforcement
– Trigger host checks
• Before, during or after
connection
ti

12. Access & IAM: Product Support
Seamless integration of
most client tools
IPSec / SSL VPN clients
– Cisco CheckPoint Juniper
Cisco, CheckPoint,
Dialers
– Fiberlink, iPass, Verizon,
Vodafone, MCI, BT, …
Data cards
– T-Mobile Verizon, AT&T
T Mobile, Verizon AT&T,
Vodafone, Swisscom, ...
Authentication
– PKI (E t t Ci
(Entrust, Cisco, MSFT)
– RSA, Aladdin, …

13. Support and Reporting
End-to-end monitoring
– Live reports on
• All active users
ti
• All access elements
• Application processes
Active intervention
– Back connection without
user interaction
• Data collection, trigger
collection
updates, client reboot, etc.
XML interfaces to
applications
– Availability and
performance
– Determine authentication
and access method

14. Support and Reporting
Connection logs
– Connectivity method,
duration, events issues,
duration events, issues …
– Granular and configurable
Service reports
– Automated and current
– Based on KPIs
• Specific user segment
• Specific access method
– Export as spreadsheets
Analysis f data logs
A l i of d t l
– Simplify capacity planning
– Fast incident management

15. Business Continuity
Failover / Load Balancing
– Automated failover
• Alt
Alternate gateway
t t
• Alternate access method
– Failover order configurable
– Transparent load balancing
– Multi-vendor scenarios
(Hidden) pre-installations
pre installations
– Backup dialer or data card
– Contingency scenario
–SSeamless provider switch
l id it h
Transparent migration
– Version upgrade
pg
– Vendor migration

16. Business Continuity
Pandemic preparedness
– Re-direction to dedicated
resources
• Gateway, dialer, access
method,…
– Integration of HR
databases
• Switch specific user
population to a Pandemic
Configuration based on
– Country info
– Employment level
• Active Directory support
– Notification
• Messages to select of all
g
users on current situation

17. Business Continuity
Pandemic preparedness
– Web interface to manage
• P d i scenarios
Pandemic i
• Pandemic resources
– Acknowledged messages
• Leaves traceable receipt
stamp
– message received
– message read
– Search features

18. Workflow automation
Client control
– Prior and during connection
– Automated peripheral
control
– Execution of processes on
the client
Workflow automation
– Predefined workflow scripts
– Data synchronization
• E.g. CRM application
– Scripting tool
• Custom workflow scripts
RSS capabilities
– Alerts and information

19. ROI / Business Value
Tangible / immediate
– Cheapest connection
– Reduction in support calls
– Infrastructure efficiency
– Fewer system touches (automated upgrades)
Intangible / mid- and long-term
– Increased user efficiency and user satisfaction
• Fewer dropped connections
• Longer connection times
– Efficient service managment
• Provider independence
• Targeted improvements of infrastucture and application
• Measurable KPIs

20. ROI / Business Value
Reference customer (10,000 mobile users)
– Project cost
j
• Licenses, internal/external resources $300K
– Cheapest connection
• R d ti i connection costs:
Reduction in ti t 125K
– Drop in support calls
• 2.5% fewer calls: 125K
– Infrastructure efficiency
• Additional gateway avoided: 30K
–F
Fewer system touches
h
• 2 automated configuration changes: 20K
___________
100% ROI within 1 year 0

21. ROI / Business Value
Cost efficiency
– “Current Connection”
• O ti l connection
Optimal ti
• Mostly FREE
Reliability
– “Resume Direct Connection”
• Quick reconnect
– Fewer support calls
Ease of use
– Long connection times
– High user satisfaction
– Higher user efficiency

22. Summary
Increase user satisfaction and efficiency through
– One-click connectivity hiding all complexity
y g y
– Automated workflows
Increase cost efficiency and control through
– Vendor independence with open meta-layer
– Provider-neutral decisions on connection quality and
cost
t
Improve service control through
– Live end to end view on user status
end-to-end
– Seamless integration of existing tools and new
components
p