Three organizations - ERMC, DCoE, and JTF-CAPMED - achieved work management success with SharePoint. ERMC standardized healthcare processes, increased patient satisfaction, and ensured accountability of staff and equipment. DCoE established robust knowledge management and integrated different directorates. JTF-CAPMED created a project management system and integrated legacy systems to ensure accountability of equipment and data. Common lessons included challenges with staffing and infrastructure but success came from executive support, agile methodologies, and phased deployments.

1. HOW Three DC Organizations Achieved Work Management Success

2. Marie-Michelle Strah, PhD Business Process Re-Engineering And Improved Healthcare Outcomes

4. Marie-Michelle Strah, PhD

5. Aquilent, Inc. Lead Business Consultant

6. Email: michelle DOT strah AT aquilent DOT com

7. Twitter: @cyberslate

8. Objectives

9. Best practices for SharePoint deployment in military healthcare settings

10. How to leverage SharePoint as an enterprise solution in highly regulated settings (DoD/VA)

11. How to effectively manage expectations and leverage existing knowledge management initiatives in DoD/VA for successful SharePoint implementationsCase Study Format – Longitudinal Perspective

13. Challenges to military healthcare OIF/OEF

14. Very few automated processes for healthcare administration

15. Integrating private sector best practices, accreditation and managed care (TRICARE)

16. SharePoint 2003 infrastructure but no champion

17. Process

18. Hey, we’ve got a great idea!

19. Command adoption (HMEDDAC)

20. Command adoption (ERMC)

22. Standardization and automation of existing processes

23. Quality measures (data, data, data)

24. Continuous process improvement

25. Transformation

26. Consolidation and realignment – creation of new processes

27. Integration of G-3 and G-6 processes

28. Rapid deployment

30. Phase I – 3 months – planning and buy-in

31. Phase II – 12 months – implementation and training across subordinate commands (7) and headquarters

32. Phase III – 12 months – implementation and training across clinical divisions, records management, quality and risk management, patient safety, patient satisfaction, hospitality

33. Enterprise Solutions - ERMC

34. Phase I – 3 months - Transformation Portal and capital equipment and supply chain management

35. Phase II – 12 months - Host Nation Initiatives

36. Host Nation Patient Liaison Program

37. ERMC Medical Library and Knowledge Portal

39. Joint Commission Accreditation – Ambulatory (2008)

40. DoD/MEDCOM Inspection (2008)

41. Congressional Inspection (2008)

42. 100% accountability of 2500 staff and $150 million of durable equipment

44. New organization with little to no established processes (management)

45. Clinical research

46. Joint services

47. Integration with existing civilian agencies (including VA/NIH)

48. Processes

49. Command adoption (DCoE)

50. Robust knowledge management initative:

51. TMA (Tricare Management Activity) records management

52. Subject matter expertise

54. Phase I – continuous - Branding – SharePoint 2007 portal

55. Phase II – 3 months - Identification of KM team and strategic planning

56. Phase III – 3 months - Identification of Power Users and training

57. Phase IV – 3 months and ongoing – Content Migration and Integration with civilian agencies (SharePoint 2003 and 2007)

58. Results:

59. 100% adoption within 3 months

60. Integration of 8 directorates and 6 component centers as a unified command within 6 months

62. What supply chain?

63. Joint services

64. Data integrity and accuracy

65. Legacy systems

66. Process

67. Phase I – 1 month – BPA: Assessment and Evaluation

68. Phase II – 3 months

69. Data and systems architecture and design

70. Program Management Information System (PMIS)

71. Phase III – 3 months

72. Systems Integration (COTS)

73. Custom Development (SharePoint)

75. Project Management Information System (PMIS)

76. Executive Dashboard and BI (JTF-CAPMED SharePoint Portal)

77. SaaS integration and interface SQL/.NET (API) (Attainia and Accendo)

78. Data visualization and interface (MS Silverlight)

79. Integrated Master Schedule (MS Project – MS Project Server)

80. Automated data transfer (JMLFDC – DMLSS)

81. Tracking Tool (SharePoint 2007)

82. Results

83. Unique health services supply chain solution

84. Integration of 100% construction, financial, contractual, capital equipment, procurement, warehouse, and tracking data (RFID/barcode)

85. 100% accountability of $322 million of equipment w/in 6 months SharePoint SOA: Creation of prototype DMLSS interface and cradle-to-grave accountability

87. IPT (Integrated Product Team)

88. Infrastructure and server farm implementation

89. Data architecture

90. Authentication

92. Agile/Scrum Methodologies

93. SharePoint SDLC

94. Executive Support

95. Phased/Iterative Deployments