This document discusses business models and focuses on the switchboard model. It defines a business model as a company's plan for making a profit. The switchboard model interconnects buyers and sellers on a single platform and allows for the sale of various products according to customer needs. Examples provided are eBay, Amazon, and Daraz. The switchboard model works through online retailers selling different product types via e-commerce and trades goods solely over the internet. Revenue is generated through product sales, advertisements, and special deals.