Dashboards in the Service Industry

1. DASHBOARDS IN THE SERVICE INDUSTRY
BSA LIMITED

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Company Overview
TECHNICAL DESIGN & CONSTRUCT PROJECTS
TECHNICAL
MAINTENANCE SERVICES
TECHNICAL FIELD FORCE SOLUTIONS
•A Market leader in the telecommunications & construction industries;
•Over 1,400 employees; plus
•110 BSA trainees; and
•We engage over 2,000 contracting companies across Australia.

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Company Overview54% 27% 19%
Specialists in all aspects of Heating, Ventilation, Air conditioning (HVAC) and Fire Systems across commercial and industrial buildings. Includes design, building, information modeling, manufacturing, construction and commissioning.
Technical Design & Construction Projects
Installation and maintenance services for major Australian corporations including: Optus, Foxtel, Telstra and Vodafone. Includes expertise in telecommunications, digital hardware, fibre splicing, satellite and wireless infrastructure and field force management.
Technical Field Force Solutions
Ongoing maintenance services for HVAC and Fire Systems. Created from the maintenance services and now also includes Burke Air (WA)
Technical Maintenance Services

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25 Points of Presence Australia wide

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Cumbersome Planning/Forecasting
Challenges
Tight Margins
Systems Lacking Business User Acceptance
No Simulation / What if
URGENT CALL TO ACTION

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Key Objectives
Timely and Accurate Reporting
Transparency / Productivity
One Version Of The Truth
Automated Report /Dashboard Creation
Standardisation

7. BSA BI Architecture

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Summary

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Commercials

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Cost Categories

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Variations

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Detailed Variation

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Learnings
Usability
Key Benefits
Access to Data in Time
Quick Wins In Specific Area
Internal Knowledge for Future Projets

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The Future
Mobile Applications
To Do’s
Dashboards for different areas
Integrate with Planning