This document provides information and questions about effective business correspondence. It discusses the importance of emails in business communication and outlines best practices for writing professional emails. These include using a clear structure with four parts, appropriate business vocabulary, and a polite and formal tone. The document emphasizes being respectful, checking information, and maintaining a positive tone. It provides examples of dos and don'ts, such as using your full name in your email address, being diplomatic, and avoiding personal details.

1. Dr Daniela Munca-Aftenev
THE BASICS
OF AN
EFFECTIVE
BUSINESS
CORRESPONDENCE

2. How many
emails do you
send per week?
PLEASE ANSWER THE QUESTIONS BELOW
How much time do you
invest in writing a
professional email?
Do you use regular
English vocabulary or
do you use business
correspondence terms?

3. What is the most popular
high-tech way for modern
professionals to
communicate in the
business world?

4. DID YOU
KNOW THAT?
Over 300 billion
e-mails are
estimated to be
sent every day

5. PLEASE ANSWER THE QUESTIONS BELOW
What is the world's largest
business and employment-oriented
social networking service
which can help you
stay in contact with millions of employers
and employees?

6. ?

7. PLEASE ANSWER THE QUESTIONS BELOW
What is
Cyberbullying ?

8. Cyberbullying
cyber harassment
a form of harassment using electronic means.
It has become increasingly common, especially a
mong teenagers.

9. Harmful bullying behavior
posting rumors, threats, sexual remarks, a victims'
personal information or pejorative labels
(i.e., hate speech).

10. PLEASE ANSWER THE QUESTIONS BELOW
If you send someone
an email all in
CAPS letters
it means that ...

12. HOW DO WE CALL:
an unsolicited email
that claims the prospect of a bargain,
asks for business,
invites you to a certain website or
requests your banking data
in order to transfer you some money?

14. MOST
FAMOUS
SCAMS:

15. MOST
FAMOUS
SCAMS:

16. WHAT DOES IT MEAN:
"Send me the report
ASAP."

17. WHAT DOES IT MEAN:

18. "For Your Information"
• Often used in forwarding
e-mails to colleagues or
friends
• Information is simply
being shared
• No immediate action is
required or expected

19. ARE YOU
READY?

21. WHAT
CAN GO
WRONG?

22. WHAT
CAN GO
WRONG?

23. WHAT
CAN GO
WRONG?

24. SAMPLE EMAIL:

25. STRUCTURE AND VOCABULARY:

26. HOW MANY PARTS
DOES A BUSINESS
LETTER / EMAIL
HAVE?

27. MOST BUSINESS LETTERS HAVE:
1- a salutation
2- an opening
3 - the main message
4 - the close

29. BUSINESS LETTERS ARE ALWAYS FORMAL:

30. HOW DO WE START A LETTER:

31. HOW DO WE START A LETTER:

32. HOW DO WE CLOSE A LETTER:

34. HOW DO WE CLOSE A LETTER:

35. RULES TO KEEP IN MIND
KEEP A CLEAR STRUCTURE
USE APPROPRIATE VOCABULARY
BE POLITE AND FORMAL
EXPLAIN WHAT YOU NEED
BE RESPECTFUL
DOUBLE CHECK THE INFORMATION
MAKE SURE YOUR TONE IS POSITIVE

36. PROFESSIONAL ACCOUNT
NAME
• use your own name
• as part of the email address
John. Doe@ gmail.com
• Avoid nicknames
wildthing@gmail.com

37. REFER TO THE PREVIOUS EMAIL

38. BE DIPLOMATIC !

39. AVOID BEING PERSONAL

40. SAY ”NO!” NICELY

41. USE LOTS OF CONNECTORS!

42. USE MODAL VERBS
Would you mind coming early to help me clear
up the place?
Could you please let me know if you can attend
… / if you are available for a meeting on 12th D
ecember?
Should you need any further information/assist
ance, please do not hesitate to contact us.

43. IMPROVE ONE OF YOUR EMAILS
1.Choose one of your emails
2.Improve it according to the tips we
shared with you
3.Have a clear structure (4 parts)
4.Use appropriate vocabulary
5.Be professional, polite and diplomatic!

44. CERTIFICATE
Do’s and Don’ts of
Business Correspondence
Workshop
awarded to
ALIONA PÎSLARU
for an active participation in the
Delivered via Facebook Live on January 25th, 2018
Moderator: Dr Daniela Munca-Aftenev

45. Formal
Yours faithfully, (when you start with Dear Sir/ Madam,)
Yours sincerely, (when you start with the name e.g. Dear Ms Collins)
Sincerely Yours, (AmE)
Sincerely, (AmE)
Yours Truly, (AmE)
Informal
Love,
Thanks,
Take care,
Yours,
Best regards, (semi-formal, also BR)